VideoStudio :: Crash Dump During Export Of Video
Jul 8, 2013
I have registered my product. When I log in, I see it in the list.I have no "Support code".I have spent 20 minutes trying to figure out how to send them the dump that the program says I should send them so they can find their problem.
In general, I'm very happy with CVS. I've used X5 and just bought X6. So I'm not a whiner.Get it together for support.When you put so many roadblocks in the way of sending you a bug report, you reduce the quality of your product.If you are going to have such a difficult support policy, then the program should have sent the dump automatically to you.
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May 3, 2013
I've just got an iPhone 4S and shot a test video to edit. However, when I load it and try to create a file, VS10+ crashes every time within a few seconds.
All I'm doing is trying add a few simple titles with the output file being 'same as project settings' so the output should be mpg4, PAL, 720 x 576. This is the first time I've tried editing iPhone video and I've never had this problem with any stuff that I've edited in the past.
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Feb 6, 2012
when i want to create video file in pro x4 the program crash, i reanstall the program and i stiil have the same problem.
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Jan 12, 2012
1. I did read somewhere else (I can't find it now-by Ron P, I think) that for video editing, the computer must be of quite a high spec.
For the first time, the capture managed to do 70% of the DV tape. But now it wont do it. Is it my PC? (spec provided from Belarc report)
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Jun 8, 2012
I want to render a video that consists of two parts: A small intro (8 sec) and a video (~2min). I want to render it on iPhone 4/iPad HD (720p). Now, after rendering the intro (~9%) the program crashes with the message "Corel VideoStudio Pro X4 doesn't respond..." System Specs in profile.
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Dec 9, 2011
I upgraded to VS X4 SP1 having successfully used its predecessors for many years. However, I now cannot burn a DVD as it fails in the Converting Video of the title (001/001] step.
My clips are captured by firewire from a Sony camcorder in DVI format. In this project I am using transitions, moving menus, 12 chapters and titles extensively.
My workflow is as follows: Share, Create Disc, DVD, Use first clip as introductory video is unchecked (patched dll file for Unknown Error installed), use Smart Scene Menu, Burn. Timeline is 1:26:54:22 so I select Yes to fit to DVD. PC crashes anywhere between 6 and 18 minutes later. Do not convert compliant MPEG files is checked.
I have tried various other things and can successfully burn a video under 30 min on the timeline without and transitions, chapters or menus.
My project properties are Microsoft AVI, PAL 25fps, 24 bits, 720x576, 4:3, Lower Field First, DV Video Encoder - type1
Clip properties are the same with 32000kHz, 12 bit Stereo audio as per attached file.
The converting video of the title step takes up to 30 min to complete for a 20 - 30 minute project, so seems like a proportionally high time of total job.
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May 3, 2011
For some reason I can upload an mp4 video files into the Video Studio, but as soon as I want to work with it the program crashes down, announcing an unknown mistake. Is there any way to prevent this?
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Sep 29, 2011
I've acquired the Corel Video Studio Pro x4 recently, and across an unplesant problem shortly after instalation. The "create video file" makes the program crash every time i press it.
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Nov 15, 2013
Lately I have been having a file created when I close either Video Studi X4 or X5.They are DUMP files which are kept in a folder.I have this files ready to send, because it tells me that I have to send them to the Corel support centre, but I don't know whereI have to send them.I'm also having lots of problems keeping running either of the programmes(X4 or X%). They tend to stop, hang-up, and the screen goes cloudy telling that the application is not running well and I have to force finishing the programme.
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Oct 16, 2013
My problem appears when I open a saved project. Only when I open one certain file. All run perfect when I open others saved files. The error is:
"The program has encountered an unspecified erros and has stopped functioning. Please contact Corel Technicial Support and send the dump file for analysis.
The name of this file is: C:/User/home/AppData/Local/Temp/vstudio_16.1...... DMP"
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Dec 8, 2010
I have started to get an error message whenever I close VSX3 that says 'please send the dump file to Technical Support for analysis'. The so-called 'technical support' just seems to be ads for Corel software.
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Apr 26, 2012
I am having a difficult time Exporting my 640 X 360 Video In an Mpeg Format, I am making a YouTube Video in 640 X 360 ( 360P I believe the size is called ) only because that is what my source video size is. My original source video is " AVI - 30Fps " I have cut and fine tuned my 8 Second Video that took me 8+ hrs to figure out how to make
Under the Project Properties there are 2 format types available, MPEG and AVI. Under MPEG Project Options --> General, I have only 4 sizes to choose from in the frame size box, 720 x 480 - 704 X 480 - 352 X 480 - 352 X 240, And the user defined selection bullet is GREYED out.
Is it possible that because im using the trial version that I just cannot fully use the software, If so then I can go back and install my VideoStudio X4, I was hoping to Upgrade to X5 because I can directly import my Paint Shop Pro Layers as well as CorelDRAW too.
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Apr 15, 2013
My Corel VS X6 Pro is crashing during a MPEG-4 1920x1080 export at 69% complete. Happened twice in a row. The error message refers to this dump file. I have been able to export this same video before, this just started happening.
I tried to add the dump file as an attachment but the .DMP extension is not allowed.
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Jan 6, 2011
Videostudio X3 crashes everytime I try to export a video. It doesn't matter the file type inputed or how you are trying to export it. It even crashes when trying to export one of the default title screens included with the program. Have tried a clean install with no luck. I have also insured I am using the latest version.
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Jun 23, 2012
I have already more than 100 projects running under VS X4 it is problematic to jump to other software, also because of spending 2 years studying Corel VS.I have found now (2 years to late) the top very stable professional software with Edius 6.06.
What happens.... In new installed VS X4 if i put a videofile on the timeline and go to SHARE >MAKING VIDEOFILE MENU....the computer breaks down, and gives the error: " VS X4 does not work anymore..... " and stops working, realy breaking down....
Have tryed it lots of times, it looks like at installing the program, the link to the output formats is not there and VS X4 does not now how to handle.....Yes I am going over to the professional software edius 6, but with a usermanual with 1000 pages i need studying at least one year on that....
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Jul 27, 2012
I've been searching and trying to see if there's a way that I can make my video right under 500mb, basically so I can have the best quality possible but still be under Vimeo's 500mb upload limit. It's not a long video, it's slightly under 2 minutes, but I've tried about 10 different export options and they're either around 100mb and the quality is awful, or they're gigantic files.
Is there a way that I can set it to close to 500mb? I'm using Video Studio Pro X5.
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Jan 29, 2013
I have a full HD video, a 1920x1080 resolution
I need to export video frames to images, jpeg for example, I use "Edit / Take a snapshot" from VideoStudio Pro X4 menu, but this option only exports 1024 x 576 resolution images....Can I export 1920 x 1080 resolution images?
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Dec 20, 2012
How do I export my video to 720p mp4 file format?
I can't find the option. In fact I can't find many options. The custom settings are not very custom really as the choice is very limited or none.
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Apr 13, 2012
Is it possible to export a part of the timeline to a new video file?
So if I have a 10 min video in the timeline, I would like to "mark in" and "mark out" from 3m02s to 5m30s, and create a new file.
I used to use Edius I could mark in and mark out from time to time and export to a new video file. Is there a workaround in Videostudio ?
I'm editing a training video, and would like to export different "chapters" to seperate video files, so I can upload the seperate videos to the web, and not have to export the entire video, as this would be too big.
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Jul 10, 2011
I have recently upgraded my old VideoStudio 12.00 to VideoStudio Pro X4 and have only just started using the program again after a couple of years of absence so I am still on a learning curve.
Can I extract the audio from a video clip and if so how and how can I convert it, if necessary into an Audio Interchange File Format, so that I can export it to a program such as Audacity for removing background wind noise before importing the Audio back into the videoStudio project.
I have tried using all the audio filter functions in VS to remove the background noise, to no avail.
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Jan 21, 2014
Lightroom 5 on OSX 10.9.1 will crash after a few seconds of displaying/selecting items if a video fie is present in that library folder. In Console, I get these messages every second until I force quit Lightroom:
([0x0-0x978978].com.adobe.dynamiclinkmanager.application[3472]) Job appears to have crashed: Abort trap: 6 Saved crash report for dynamiclinkmanager[3472] version 7.0.0 (7.0.0.0) to /Users/[Username]/Library/Logs/DiagnosticReports/dynamiclinkmanager_2 014-01-21-102549_[Computername].crash
Unfortunately I'm not sure if the issue was already present before the 10.9.1 OSX update or with previous versions of Lr.
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Nov 15, 2008
I have three monitors connected to two separate graphics cards, an 8800GT and an FX5200 (PCI). Now, this setup works fine in regular XP Pro, with driver 175.19; Photoshop CS4's OpenGL works without a problem save for the brush cursor bug. However, I installed Vista x64 as a dual boot for the RAM boost, and ran into a bit of a wall.
Photoshop now refuses to work at all with the OpenGL enhancements on. It loads (an improvement in itself, used to get stuck at "Reading preferences"), but it'll freeze when I try to open a file or go to the performance settings. I'm currently using driver 171.16; I know it's outdated, but it's the most recent one that works with both cards in Vista x64. I'm also quite sure it's not the problem; Photoshop works perfectly with OpenGL on if I disable the FX5200.
I've tried the registry key AllowOldGPUs_ON to no effect. I've also tried both the 64-bit and 32-bit versions, with no difference. Is it possible to get Photoshop working with both cards, short of replacing the FX5200?
Specs:
Intel Core 2 Quad Q9300 2.50GHz
4GB RAM
Over 300GB HDD space available for scratch disk use
EVGA 8800GT
PNY Verto FX5200
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Mar 23, 2011
I'm relatively new when it comes to 3D applications.Basically, I have created a scene of the Earth from space, and have managed to create a relatively good looking still image.
However, for my project I need a full 3D environment map, and so far I have been unable to produce this with the environment map option in the rendering tab. Basically when moving the camera, the background stays exactly the same, but I want the background image to pan aswell - having a fixed image makes no sense when panning around a 3D scene if I'm being clear :/
I tried to use video post, but every time I try to execute the render Max hangs on "Transforming Vertices". It does this on full scenes and totally blank scenes, but so far has only done it when rendering a camera view, not perspective. The only way out of Max is to close it from the task manager when this happens. I searched all day yesterday for a solution to this, but the only thing I could find was to alter the bitmap pager, which 2011 doesn't allow customization of.
So after I gave up on Video Post ever working, I rendered the inside of a tube with a star map. I have problems with the texture looking right when I do this however, it looks stretched, blurred, and the joins between faces are very apparent.how to make an environment map fully wrap around the scene, and pan with the camera.
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Aug 11, 2012
I just set up a new rig (specs below) and everything was going great. I added a second monitor and suddenly PS CS6 starts crashing randomly. I think I discovered that PS will not support a dual monitor config if each monitor is on a different video card.
My main monitor (30" dell) is powered by an ATI Raedeon HD 4850. My secondary monitor (HP Elite L2201x) is powered by the on board Intel HD Graphics 4000 because the display only uses Display Port. Both are supported cards and PS runs fine with either one used independently with or without GPU support.
When I have BOTH connected the Graphics Processor Settings box is greyed out and when I mouse over that section the description box below says "Graphics hardware acceleration is unavailable. You will need to upgrade your video driver and possibly your video card" and the programs crashes randomly. The same behavior occurs regardless of on which monitor PS is being displayed.
I have attempted to tweak BIOS settings to establish a hardware priority so PS would only see one card but to no avail. As this issue prevents me from using my second monitor entirely (I use PS daily), I'd really like to get it resolved.
Motherboard: GIGABYTE GA-Z77X-UD3H
Processor: Intel Core i7-3770K CPU
RAM: 32GB
Boot Drive: OCZ 128GB SSD
OS: Win7 64
Video card details: Current drivers on both
Primary: ATI Radeon HD 4850
Secondary: Intel HD Graphics 4000 (HD4000)
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Jan 14, 2014
Why does my after effects CS5 x86 crash when it exports the file?is it to large? or is it a ram thing??
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Jan 4, 2013
Playing a video will cause Lightroom 4 to crash in Windows 7. It seems to be correlated with several videos open in the grid.
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Feb 13, 2011
I recently purchased Video Studio Pro X3 - and after going through the knowledge base and product read me, I have been unable to find an answer to the following problem I have:
PROBLEM:
I have a number of videos (HD 1080p) that I have recorded. Each video is on average 50 minutes in length - what I want to do it to be able to do is to slice this video into 10 x 5 minute videos (based on topics discussed in the video), (so essentially clip the video into these segments and edit each one) and then when producing the video file - actually create 10 separate video files (all with editing in place) instead of one single large file.
As far as I have been able to work out, I need to go through the whole file, clip relevant sections, edit them, and then save project. I then need to go trim the saved file 10 times, to extract each time the single 5 minute video I want to create. This is a fairly manual and time consuming process, hence my hope that I can create 10 files based on the clips I have made in the larger 50 minute file in one go.
as I have 30 videos to edit, so looking for ways to save time!
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Feb 24, 2011
I have a LIVE show recorded and I want to add Video Filters in various places within a single 4 minute video. Do I need to cut up my video to segments to add filters too or can I apply them to different spots in a single video?
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Mar 11, 2014
I'm seeing Premiere Pro CC (7.2.1) constantly crash with a few projects when I try to export. The common thread (as I can see) are that they were all started in earlier versions of Premiere.
I'll finish editing, then hit Ctrl-M (or Export -> Media), and Premiere sits idle for a moment, then it crashes. Importing the project sequence in AME allows for encode though.
Checking the event viewer in Windows turns up that the ntdll.dll might have something to do with it.
Here's some of the information I saw:
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x000000000002dc00
Faulting process id: 0xd24
Faulting application start time: 0x01cf3d541b80d4ea
Faulting application path: C:Program FilesAdobeAdobe Premiere Pro CCAdobe Premiere Pro.exe
Faulting module path: C:WindowsSYSTEM32
tdll.dll
Report Id: 8896833a-a947-11e3-be31-78acc03d0b2e
and this was from another crash just moments before the one above:
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x000000000002dc00
Faulting process id: 0x223c
Faulting application start time: 0x01cf3d50f11ab58e
Faulting application path: C:Program FilesAdobeAdobe Premiere Pro CCAdobe Premiere Pro.exe
Faulting module path: C:WindowsSYSTEM32
tdll.dll
Report Id: 18856ec7-a947-11e3-be31-78acc03d0b2e
System info - Wondows 7 SP1, HPz800 workstation
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Mar 31, 2013
I have a Canon SX30IS. When I use PSE9 to download from memory card, if there are any videos present on the card, the Photo Downloader crashes.
I believe that it is something to do with Apple Quicktime. When I uninstall Quicktime , PSE downloader does not crash while importing media form this camera, but cannot play video clips. On reinstalling Quicktime , the PSE downloader crashes while searching the memory card for media.
I have not upgraded PSE twice now because of this crash. What makes it worse is that Apple Quicktime is a very poor media player, managing about 2FPS on the video clips from this camera when both the Canon and the VLC video codecs can manage 30FPS.
I would much prefer if I could choose to use a video renderer, like using any available Windows codecs rather than insisting on using annoying Apple software.
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Aug 20, 2013
I recently updated to CC from CS6 and am having issues when working with PSDs containing video layers, or are set up as frame animations: When attempting to Save As, the dialog will be completely blank except for the Save and Cancel buttons. If I press cancel, then return to Save As, CC then often crashes.
Here is the Error Event from Event Viewer:
Faulting application name: Photoshop.exe, version: 14.0.0.0, time stamp: 0x5176451b
Faulting module name: MediaCoreIF.DLL, version: 7.0.0.0, time stamp: 0x51573a21
Exception code: 0xc0000005
Fault offset: 0x00000000001fca98
Faulting process id: 0x750
Faulting application start time: 0x01ce9e1925a5045b
Faulting application path: C:Program FilesAdobeAdobe Photoshop CC (64 Bit)Photoshop.exe
Faulting module path: C:Program FilesAdobeAdobe Photoshop CC (64 Bit)MediaCoreIF.DLL
Report Id: db6d5f8f-0a0c-11e3-9df9-0026b9cc01d1
So far I am only having these issues if I have been working with video layers and then frame animations. Frame animations in particular seem to cause instability as I can often work with video layers all day without a problem. Then if I import video frames to layers, or open a PSD containing a frame animation, the Save As may not necessarily work.
Sometimes closing and restarting Photoshop will allow me to save again, but then sometimes a whole system reboot is required. It is only temporary though.
I am not running antivirus software or other apps aside from what starts at boot.
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