Photoshop :: CC Blank Save As Dialog Then Crash When Working With Video / Frame Animations?
Aug 20, 2013
I recently updated to CC from CS6 and am having issues when working with PSDs containing video layers, or are set up as frame animations: When attempting to Save As, the dialog will be completely blank except for the Save and Cancel buttons. If I press cancel, then return to Save As, CC then often crashes.
Here is the Error Event from Event Viewer:
Faulting application name: Photoshop.exe, version: 14.0.0.0, time stamp: 0x5176451b
Faulting module name: MediaCoreIF.DLL, version: 7.0.0.0, time stamp: 0x51573a21
Exception code: 0xc0000005
Fault offset: 0x00000000001fca98
Faulting process id: 0x750
Faulting application start time: 0x01ce9e1925a5045b
Faulting application path: C:Program FilesAdobeAdobe Photoshop CC (64 Bit)Photoshop.exe
Faulting module path: C:Program FilesAdobeAdobe Photoshop CC (64 Bit)MediaCoreIF.DLL
Report Id: db6d5f8f-0a0c-11e3-9df9-0026b9cc01d1
So far I am only having these issues if I have been working with video layers and then frame animations. Frame animations in particular seem to cause instability as I can often work with video layers all day without a problem. Then if I import video frames to layers, or open a PSD containing a frame animation, the Save As may not necessarily work.
Sometimes closing and restarting Photoshop will allow me to save again, but then sometimes a whole system reboot is required. It is only temporary though.
I am not running antivirus software or other apps aside from what starts at boot.
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I seriously need to be able to save as tiff.
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