Photoshop :: PS CS4 Extended - Crash When Working...

Mar 31, 2009

I know Windows 7 is not officially supported, but that's the point of software testing - to find bugs.

OS: Windows 7 32bit, build 7057.

PS: CS4 Extended 32bit, ver. 11.0.1

GPU: disabled

Problem: Any operation from the "3D" menu results in Photoshop crashing. (Module was C:Program FilesAdobeAdobe Photoshop CS4Plug-ins3D EnginesPhotoshop3DEngine.8BI)

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Photoshop :: CS4 Extended...crash?

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I recently bought the CS4 Design Master Suite and it includes CS4 Photoshop Extended. I've used it several times and I like it more than CS3, the differences aren't drastic but they make a big difference (in a good way).

So I'm using it the other day and it suddenly closes within a minute of opening a file. No warning, no error message, it just closes. I think maybe I accidentally clicked close or somehow ended the program... nope, I restart it and it does the same thing. So then I assume it's a faulty file...nope, it still closes itself within a minute with whatever file I open.

I've contacted Adobe customer support, but they keep referring me to the CS3 photoshop troubleshooting page, even WHEN I explicity list in the questionnaire that my woes are related to CS4...

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This is what it says.

Problem signature:

Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 10.0.0.0
Application Timestamp: 4601eae8
Fault Module Name: dlbktwds.ds
Fault Module Version: 3.107.0.0
Fault Module Timestamp: 45df4d5a
Exception Code: c0000005
Exception Offset: 00004da2
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160

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This is a copy of the system info from CS6:

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Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:1, Stepping:0 with MMX, SSE Integer, SSE FP, SSE2, SSE3

[code]...

I have tried disabling the Catalyst A.I. and restaring PS.  The video card is AMD Radeon (TM) HD 6620G.  Nothing I do seems to work.  I can see the 3D menu it's all grayed out and when in the 3D tab under layes, if I try to create a 3D object this is the message I get. "The 3D features require that "Use Graphics Process" is enabled in the Performace preferences. Your video card must meet the minimum requirements and you may need to check that your driver is working correctly.

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I installed the CS3 Master Collection that included Photoshop CS3 Extended. I've used Photoshop for going on a decade and I find the ALT+CTRL+I keyboard shortcut really handy to pop open the Image Size window.

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Faulting application name: Photoshop.exe, version: 14.0.0.0, time stamp: 0x5176451b
Faulting module name: MediaCoreIF.DLL, version: 7.0.0.0, time stamp: 0x51573a21
Exception code: 0xc0000005
Fault offset: 0x00000000001fca98
Faulting process id: 0x750
Faulting application start time: 0x01ce9e1925a5045b
Faulting application path: C:Program FilesAdobeAdobe Photoshop CC (64 Bit)Photoshop.exe
Faulting module path: C:Program FilesAdobeAdobe Photoshop CC (64 Bit)MediaCoreIF.DLL
Report Id: db6d5f8f-0a0c-11e3-9df9-0026b9cc01d1
 
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[URL]

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[code]...

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