Photoshop :: File Info Just Gives Me A Blank Dialog...
Mar 1, 2009
I am just starting to use PS CS4. I am using a PC with Windows XP 64, 8 GB of RAM etc. The problem I am having is that when I try to add a caption to an image by going to File Info, I get a blank dialog box. It gives the filename at the top but just plain white blank inside the box. The same thing happens in File Info within Bridge. In the metadata panel in Bridge, I can see the metadata is there, including previous captions. But I cannot access them in File Info and I also cannot activate the caption within the metadata panel to edit the caption text.
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Apr 26, 2013
I'm on a iMac running 10.7.5 and all 3 of my Adobe products (Illustrator CS5.1, Photoshop CS5.1 and Flash CS5.5) have the same issue, the file info window is blank. It dosen't freeze up my machine but I have to force quit the program. I trashed the prefs file for photoshop and still no luck. The extension are whatever came with the install. It's the only menu item this happens with.
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Jan 22, 2009
How do I change the font used in the PS CS4 "File Info" dialog? The type on my Vista 64 machine is unreadable. All of the menus and everything else are okay; it's just this one dialog box. It's hard to keyword images.
The same dialog box on my Windows XP laptop looks fine, and I don't know why my desktop is using a different (inferior) font.
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Feb 5, 2013
I was trying to change the copyright information on a few photos in PS, but every time I open the File Info dialog (ctrl-alt-shift-i) the dialog comes up empty and hangs photoshop. Even if I open PS with a new document and try to open File Info, it still hangs.
Here's my version:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
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Jan 25, 2012
I have a user with AutoCAD LT 2007 SP2. Whenever he clicks on File > Open... the drop-down list to browse to another directory is blank. It doesn't show any local or network drives. He can open files just fine from Windows Explorer.
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Nov 16, 2013
On Mavericks. I'm getting white blank dialog boxes in Photoshop CC. Doesn't happen right away. It lets me work for a limited time then I get the blank boxes and can only Force Quit. I don't use Suitcase but I do have a Wacom. iMac.
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Aug 20, 2013
I recently updated to CC from CS6 and am having issues when working with PSDs containing video layers, or are set up as frame animations: When attempting to Save As, the dialog will be completely blank except for the Save and Cancel buttons. If I press cancel, then return to Save As, CC then often crashes.
Here is the Error Event from Event Viewer:
Faulting application name: Photoshop.exe, version: 14.0.0.0, time stamp: 0x5176451b
Faulting module name: MediaCoreIF.DLL, version: 7.0.0.0, time stamp: 0x51573a21
Exception code: 0xc0000005
Fault offset: 0x00000000001fca98
Faulting process id: 0x750
Faulting application start time: 0x01ce9e1925a5045b
Faulting application path: C:Program FilesAdobeAdobe Photoshop CC (64 Bit)Photoshop.exe
Faulting module path: C:Program FilesAdobeAdobe Photoshop CC (64 Bit)MediaCoreIF.DLL
Report Id: db6d5f8f-0a0c-11e3-9df9-0026b9cc01d1
So far I am only having these issues if I have been working with video layers and then frame animations. Frame animations in particular seem to cause instability as I can often work with video layers all day without a problem. Then if I import video frames to layers, or open a PSD containing a frame animation, the Save As may not necessarily work.
Sometimes closing and restarting Photoshop will allow me to save again, but then sometimes a whole system reboot is required. It is only temporary though.
I am not running antivirus software or other apps aside from what starts at boot.
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Dec 9, 2013
I have Corel PaintShop Pro X6 v 16.1.0.48, both 64 and 32 bit versions installed. When I click the check for updates in the help menu, I get 2 blank dialog boxes. I cancel out of the last one by clicking the red X in the upper right hand corner and I get a dialog box that asks me if I want to cancel.
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Jun 21, 2013
I am using autocad 2013, and My properties dialog is blank. Pick-first is set to 1. I have completely repair, registry cleaned, but now this problem is continues.
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Jan 28, 2013
Having issues with quick properties? When I click on my surfaces or features line my quick properties dialog box is blank..
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Jun 26, 2013
I have a user who is experiencing a blank or improperly rendered layer dialog box from time to time (see image attached).
I've seen this with another user at a different office as well. I assume its a video driver issue but as I'm strictly a CAD manager and not IT support, messing around with that is outside my responsibilities.
A restart usually fixes the issue but I figured I try to at least find out of its a known issue with a known cause (and a known fix).
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Jan 18, 2011
In dialog boxes the drop down menus appear blank until I drag the mouse over it then the contents appear as I drag the mouse across. Also the cursor doesn't echo back (flash). I have tried updating drivers to no avail.
Running Civil 3D 2011 with all updates.
Windows 7 64 bit
16 gig ram
Quadra fx 1800
Intel(R) Core(TM) i7 CPU 870 @ 2.93GHz
I have attached a couple images to illustrate.
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Jun 23, 2013
file info in Photoshop shows only an empty box yet works in bridge.
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Sep 13, 2012
I used to be able to just open any image and my copyright info would be inserted into the file data. I guess it was a droplet, "when the file is opened or created then add file info from a xmp file". I still have the xmp file with all the data in but i am unsure how to implement it being automatically opened and added to the file when i create a new one? I thought i could handle it, i assume its a droplet of some sort.
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Feb 8, 2009
After I save a file for "Web & Devices," when I open it, it returns this message, "This file contains file info data which cannot be read and has been ignored." Will this cause any problem with the file once I place it in the website I'm building? I've never seen this message before on a photo I've edited. The changes I made involved color correction.
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May 31, 2012
We have been sending images out to contractors, and sometimes when they come back the files are having this error:
the file contains file info data which cannot be read and has been ignored
When I then try to Photoshop Script the file info it throws errors.
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Dec 16, 2008
Is there a way to save my copyright info and contact info with a picture but NOT include the Camera Data.
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Jul 11, 2007
when I save an image for web, all of the info that I have under "File Info" is lost.
who to make it so that the info remains?
And, not just certain fields, but all of it?
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May 11, 2012
Modifying the "file info" for a gif file (in my case, "General" tab, "Document Title" and "Description") doesn't actually get saved with the file - or, at least, if it is saved, it's not visible when re-opening the file.
I believe that I understood that metadata for .png format isn't supported, but I thought that .gif was. (Test case is easy: open .gif file, add a Title and Description, save, and re-open - information is gone).
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Jun 20, 2013
I need to install a custom one that is working for CS5 and CS6, so that it can be seen and used in CC. But I don't know where to put it? (on the Mac)
for CS5 it goes here:
Main 3.0: /Library/Application Support/Adobe/XMP/Custom File Info Panels/3.0/panels/
User 3.0: /Users/[username]/Library/Application Support/Adobe/XMP/Custom File Info Panels/3.0/panels
for CS6 it goes here:
Main 4.0: /Library/Application Support/Adobe/XMP/Custom File Info Panels/4.0/panels/
User 4.0: /Users/[userName]/Library/Application Support/Adobe/XMP/Custom File Info Panels/4.0/panels
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Mar 18, 2006
if there is a way to erase all of the file info in photoshop? Camera make & model, F stop, shutterspeed, etc.?
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Jan 1, 2009
how scratch files work in CS4?
- Scratch files seem to be created even in 64 bit Photoshop with plenty of unused memory, so they are apparently not regular swap/page files. What sort of data Photoshop CS4 writes to them and why isn't this information kept in memory instead?
- Do scratch file writes/reads occur at the same time as operating system paging? Is there any practical reason not to put PS scratch disk and OS paging file on the same physical drive?
- Do scratch files benefit more from higher bandwidth or faster seek time?
- What is the typical ratio for Photoshop CS4 for reads and writes to scratch files?
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Nov 30, 2004
ok so Does anyone know how to change your File Info in photoshop... well I want to change the name of my Camera in it....
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Aug 16, 2007
I received a PSD file from a client that I want to pull an image from. When I open the file there is a background layer and Layer 1, but in the layer window they're both blank. However, on the screen is the image I need.
I try to select the image, or use lasso or wand but it treats the image as a blank image (no matter what layer I'm on). Even when I drag and drop the image to another file, it comes up blank. The only time I do see it is in the original file, but I can't seem to do anything with it.
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Mar 26, 2013
How to erase raw data in file info?
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Jun 6, 2012
As a digital art teacher I need to check the files my students submit for authenticity. I noticed that since the last 2 CS Suite upgrades the "File info" functionality is no longer available (File>File Info). When I open a student file and I select this option, a blank window appears. I cannot click out of it so I have to do a "Force Quit" and restart the application. I work with Photoshop and Illustrator. I need to be able to see who created the file and when the file was created. How do I restore functionality? Is there a plug-in I need now? I work on a Mac in CS Suites 5.1
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Sep 5, 2012
I understand we no longer get thumbnails in file/open (apple and microsoft). But what happened to the detail panel for tiffs? I see it for jpegs (like who works with jpegs anymore). But not for tiffs. I have photoshop CS6 and am on Windows XP. I have the file/open function set for 'list.' I find setting it for anything else too cumbersome. And toggling bk and forth between file/open in photoshop and bridge is beyond cumbersome. How is this an improvement?
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Oct 21, 2006
I'm renaming my image files from the original DSCF_1234 to say 11_1234 the 11 would be for player no 11 if i was covering a football match, what i want to know is, how i match the file to info in a database, & add that info to the image description.
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May 12, 2006
Is there anyway to fill out a file info (description, author, author title, etc..) once and then apply and save it to multiple pictures?
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Jan 20, 2013
Writing File Infoes i PSE 11, using a danish caracterset, looks OK at a first view, but reading the info in Irfan View is horrible.
Writing the same, using PSE 5, gives no problem. Can I change the characterset used i PSE 11 to that used i PSE 5?
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Oct 15, 2013
Upon entering File Info and saving the image in Photoshop, all metadata disappears. However, If I apply a metadata template in Bridge, the metadata stays. What may be causing the File Info to not save with the image in PS?
Usig Bridge would be okay, however, I want to create layered images and keep all the metadata. If I attempt to do so in PS, the metadata for all image layers disappear.
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