Photoshop :: PS CS4 Scratch File Info
Jan 1, 2009
how scratch files work in CS4?
- Scratch files seem to be created even in 64 bit Photoshop with plenty of unused memory, so they are apparently not regular swap/page files. What sort of data Photoshop CS4 writes to them and why isn't this information kept in memory instead?
- Do scratch file writes/reads occur at the same time as operating system paging? Is there any practical reason not to put PS scratch disk and OS paging file on the same physical drive?
- Do scratch files benefit more from higher bandwidth or faster seek time?
- What is the typical ratio for Photoshop CS4 for reads and writes to scratch files?
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Sep 19, 2005
It's about time I replaced my 5400RPM Drive for a 7200RPM unit. At the moment I have a partition used as Photoshop's Scratch disk. Just wondering if it would be wiser to keep the 5200RPm unit as a seperate scratch disk, or have a faster partition on the 7200RPM unit.
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May 19, 2012
When I first installed Adobe Photoshop CS6 I was unable to run Photoshop or Bridge CS6. Photoshop would give me an error about "could not open a scratch file because the file is locked. If I ran either of these programs as an administrator they would run without issue, this led me to believe that there was a permission issue somewhere. After some digging I found out the both Bridge and Photoshop try to create a temp file (similiar to Photoshop Temp2777223910092) on the c: drive of the computer. In my case the user that I was logged in with did not have access to write to the root of the C: drive. Note that you run the program as the administrator and change the scratch disk location as that changes the preference for the administrator user and not the user that you are currently logged in as.
I first had to give the user that I was logged on with write permissions to the root of the C: drive. Next try and run Photoshop, you will get an error another error about the scratch disk and about and invalid or missing setting file. To correct this you need to have run Photoshop as an administrator, next you can go to Users AdminAppDataRoamingAdobeAdobe Photoshop CS6Adobe Photoshop CS6 Settings and copy Adobe Photoshop CS6 Prefs and/or Adobe Photoshop X64 CS6 Prefs to Users<your logged in username>AppDataRoamingAdobeAdobe Photoshop CS6.Adobe Photoshop CS6 Settings.
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Jan 21, 2013
I am able to run CS6 when I login Admin, so i change scratch file location to D:. After restarting PC, login by Admin, I can run CS6. But I still can't run CS6 when I login by other account, I think the location of scratch file is per user setting.
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Dec 17, 2012
my setup has 128gb ssd (C) which contains only my OS files with some junction points to Program Files/Program Files(x86)/ProgramData/Users which are located in my D drive which is a 1TB WD.
at first it showed when I tried to start PS for the first time after a clean install on a new computer I managed to get past it by runing PS as admin and changing the scratch disk to D.but now I noticed that when I try to copy a path from illustrator into photoshop as either a smart object or as pixels I get this error again. I haven't seen it again other then that but I just started using PS in this setup so I am yet to explore all the functions and whether they are working correctly or not.
when ran as an administrator the illustrator->PS transfer works fine but I don't want to run PS as admin all the time...
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Jun 23, 2013
file info in Photoshop shows only an empty box yet works in bridge.
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Sep 13, 2012
I used to be able to just open any image and my copyright info would be inserted into the file data. I guess it was a droplet, "when the file is opened or created then add file info from a xmp file". I still have the xmp file with all the data in but i am unsure how to implement it being automatically opened and added to the file when i create a new one? I thought i could handle it, i assume its a droplet of some sort.
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Feb 8, 2009
After I save a file for "Web & Devices," when I open it, it returns this message, "This file contains file info data which cannot be read and has been ignored." Will this cause any problem with the file once I place it in the website I'm building? I've never seen this message before on a photo I've edited. The changes I made involved color correction.
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May 31, 2012
We have been sending images out to contractors, and sometimes when they come back the files are having this error:
the file contains file info data which cannot be read and has been ignored
When I then try to Photoshop Script the file info it throws errors.
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Jul 15, 2012
I get an error message "could not open scratch file" I've tried command alt shift during opening.
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Apr 4, 2012
I recently installed Photoshop CS5, however every time I open the application, I am receiving this error message at the loading screen:
"Could not open a scratch file because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders."
Reinstalled Photoshop many times, even the CS6 BETA is giving me the same error.Deleted preference files within /Library/Preferences/Used the cmd+alt shortcut when starting Photoshop to select a different scratch disk location.Used the cmd+alt+shift shortcut to delete the settings file, which I cannot do as the error message mentioned above appears before the window for deleting the settings file does.Tried rebooting several times, even into safemode and I still get the same message.Tried changing the permissions on the Applications folder, Adobe folder, CS5 folder and CS5 application, however they are all set to 'read & write access' for me. I am also set as an administrator.Cleaned my cache of any unnecessary files.I have also repaired my permissions using Disk Utility, but that didn't solve the problem. I have a 2010 Macbook Pro, 4GB RAM running OS X Lion 10.7.3 with 2 partitions on my hard drive (OS X and Windows 7). I have 15GB free on my OS X partition currently, which may not seem like much, however I have run Photoshop CS5 previously as a trial and other versions of Photoshop and the small amount of harddrive space has never affected the software's ability to create a scratch file.
I can use Photoshop CS5 & CS6 on a guest account that I created recently, which means that the problem I am having is permissions based. Logging into a separate account is a good enough solution for now, but it is incredibly tedious to keep changing accounts just to use Photoshop.
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Feb 7, 2013
I see people saying the file (or is it multiple files?) is kept in the HD root. I don't see anything there (I only have one drive) that looks relevant to Photoshop, even when I view invisible files. Where the file is, and what it's named? Is it invisible?
The reason I ask is that I want to exclude it from my ongoing Time Machine backups. I'm slowly learning the various Adobe folders that I need to exclude manually. (AutoRecover, Application Support/Adobe... in fact, the bazillion CS6 folders within Applications, since I'll just restore them from Creative Cloud if I have a failure.)
Sometimes Time Machine has been doing a big backup for reasons unknown, and I think the recent installation ogf CS6 may be the culprit.
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Apr 27, 2012
I can't open the program. I have a mac pro with four drives who thought I just finished a successful install of legit academic version previously used by myself only. Production Premium CS5.
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May 5, 2012
Running PSD 12.0.4 (Extended) on a Mac Pro, Mac OS 10.7.3. Plenty of ram; plenty of hard disk space.
I just finished installing a new 1TB drive in one of my bays; I now have (3) 1TB drives total. Initialized the new drive (Mac OS Extended/Journaled), partitioned for Lion, then installed the OS and migrated everything from my primary (boot) drive using Migration Assistant.
After finishing, PSD gives the following error on start: "Could not open a scratch file because the disk is not available". I can command+option on start, select the boot drive as scratch and set the rest to None; that configuration works (and sticks). However, if I try to set scratch volumes to either of my backup volumes, I get the same error. Additionally, Illustrator can't even see the other two volumes in the scratch disk selector (PSD sees them, but won't accept them).
Here's what I've done:
- using simple disk drive names (i.e. WD1, WD2, WD3)
- verified all drives with Disk Utility
- ran drive diagnostics on all drives using SMART Utility (no problems found)
- reset paramter ram (comand+option+p+r on Mac startup)
- repaired permissions (all volumes - no permission errors found)
- reset PSD prefs (command+option+shift on start)
- deactivated/uninstalled/reinstalled PSD
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Oct 23, 2012
can't remember anything as having changed (ie. OS or new apps/settings). I get the "could not open scratch file because it is locked or you don't have permission" message and then PS quits.
I've tried uninstalling and reinstalling. I've tried deleting the settings file.
I'm using a MacBook Pro running os 10.7.5.
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Sep 6, 2012
I've gotten this a couple of times recently. Scratch is on a separate disc and large enough. This was a from a 2 x 2" document as I was trying to paste a smart object from Illustrator.
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May 2, 2013
I am building a new computer and have heard that, no matter how much RAM you have, Photoshop always writes the scratch file to a disk. Thus, considering a second small SSD drive to use for scratch and Windows page. Other people have said that if have enough RAM, Photoshop never uses disk. Which is true?
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Jan 23, 2013
I've uninstalled, then re-installed CS4. While I can get at CS4 Illustrator, Bridge and InDesign, the one I need (Photoshop) doesn't open. I get the error message "Could not open a scratch file because of disk error." When I click "OK," the program shuts down.
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Jul 19, 2013
I just installed Photoshop CS6, on my new PC. I previously installed Photoshop CC but have decided not to upgrade to that version yet.
When I start either the 32-bit or 64-bit version of CS6, I immediately get a message saying that it could not open a scratch file because it is locked, or I do not have permissions (I have administrator privileges). The message urges me to go to "Properties" with Windows Explorer but does not tell me where the file is located.
My PC has an SSD (C: drive) with enough space for the Photoshop program (installed there) but I do not want any scratch file installed there. I just brought up Photoshop CC and see that the D drive is specified as the scratch drive.
Am I not able to run Photoshop CS6 and Photoshop CC (not at the same time) on the same PC?
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Mar 5, 2013
I recently changed the Photoshop (CS6) Scratch Disk choice from the default Boot Drive to one of the other internal drives in my MacPro (OS 10.6.8).
When I restart Photoshop (CS6) I get the message:"Could not open scratch file because disc is not available" and Photoshop will not launch.
I then restart Photoshop with "Command - alt - shift" keys held down (as per suggestion at URL.....)and reset the preferences which allows Photoshop to come back.(Resetting preferences returned the Boot Drive to scratch disk status.)
I have another MacPro that - same OS 10.6.8 and Adobe CS6 - and I don't have this scratch disk allocation problem.What is going on with the one MacPro that prevents me from selecting a Photoshop scratch disk other than the boot drive?
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Mar 15, 2013
Running CS6 photoshop I get an error that the scratch file is locked.
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Nov 6, 2008
I just installed Photoshop CS4, both the 32 and 64 bit versions (part of the "Master Collection"). After opening the programs I changed the scratch disk location to two separate drives other than where Photoshop resides, where it had placed said file as a default. Now neither Photoshop versions will open.
I get the following message:
"Could not open a scratch file because the scratch file is locked..."
Just one problem, there is no scratch file visible on either of the two drives...
My operating system is Vista Ultimate on a 64 bit Quad CPU machine with 8Gb of ram, two Raptor HDs, four 750Gb HDs configured into one RAID 5 drive and Nvida GEForce 8800GTS graphics card.
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Dec 17, 2012
I just installed PSE 11 yesterday (Sat). I played with Organizer for a while, first. While there, I edited My preferences. One of the things I changed was the location of the scratch file. I set it to the root DIR on the D: HD, which has only a scant few Win files on it. This is a 1.5Tb HD with mostly free space. Now though when I select the editor, PSE tells me that either the file is locked or I don't have permission to access it.
When I investigated this on D: using Win Explorer, the file, apparently, doesn't exist. I tried going back to Organizer & editing preferences, but wasn't able to see an option for setting the scratch file. So now PSE Editor loads fine. How do I properly move the scratch file from the C: HD to the D: HD?
My system is Win 7 (64),This is a brand new PSE 11 installation, I haven't added anything to it,My C: drive has 60gb free and is a 120gb SSD.I have 8gb system RAM.
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Dec 16, 2008
Is there a way to save my copyright info and contact info with a picture but NOT include the Camera Data.
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Jul 11, 2007
when I save an image for web, all of the info that I have under "File Info" is lost.
who to make it so that the info remains?
And, not just certain fields, but all of it?
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Apr 18, 2013
If I have 4 Scratch disks does photoshop use all scratch simultaneously or does it wait for the first scratch to fill up before it starts to use the next one ?
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Sep 11, 2012
Photoshop CS6 at opening...What am I supposed to do with this??
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May 22, 2012
When I try to open photoshop I get the following message "Could not open a scratch file because you do not have the necessary access privileges". I click OK and get "Could not open Photoshop because you do not have the necessary access privileges". It then closes.
My CS4 Illustrator opens fine. Photoshop opened just fine 2 days ago.
I tried to open Indesign and that just crashes immediately (but I have never opened Indesign before...).
The only thing I can think of that might be relevant is that my computer was stolen about 6 months ago - when I got a replacement computer I simply reinstalled the same CS4.
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May 11, 2012
Modifying the "file info" for a gif file (in my case, "General" tab, "Document Title" and "Description") doesn't actually get saved with the file - or, at least, if it is saved, it's not visible when re-opening the file.
I believe that I understood that metadata for .png format isn't supported, but I thought that .gif was. (Test case is easy: open .gif file, add a Title and Description, save, and re-open - information is gone).
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Jun 20, 2013
I need to install a custom one that is working for CS5 and CS6, so that it can be seen and used in CC. But I don't know where to put it? (on the Mac)
for CS5 it goes here:
Main 3.0: /Library/Application Support/Adobe/XMP/Custom File Info Panels/3.0/panels/
User 3.0: /Users/[username]/Library/Application Support/Adobe/XMP/Custom File Info Panels/3.0/panels
for CS6 it goes here:
Main 4.0: /Library/Application Support/Adobe/XMP/Custom File Info Panels/4.0/panels/
User 4.0: /Users/[userName]/Library/Application Support/Adobe/XMP/Custom File Info Panels/4.0/panels
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Mar 18, 2006
if there is a way to erase all of the file info in photoshop? Camera make & model, F stop, shutterspeed, etc.?
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