Photoshop :: Message - Can't Open A Scratch File &...
Nov 6, 2008
I just installed Photoshop CS4, both the 32 and 64 bit versions (part of the "Master Collection"). After opening the programs I changed the scratch disk location to two separate drives other than where Photoshop resides, where it had placed said file as a default. Now neither Photoshop versions will open.
I get the following message:
"Could not open a scratch file because the scratch file is locked..."
Just one problem, there is no scratch file visible on either of the two drives...
My operating system is Vista Ultimate on a 64 bit Quad CPU machine with 8Gb of ram, two Raptor HDs, four 750Gb HDs configured into one RAID 5 drive and Nvida GEForce 8800GTS graphics card.
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Jan 23, 2013
I've uninstalled, then re-installed CS4. While I can get at CS4 Illustrator, Bridge and InDesign, the one I need (Photoshop) doesn't open. I get the error message "Could not open a scratch file because of disk error." When I click "OK," the program shuts down.
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May 19, 2012
When I first installed Adobe Photoshop CS6 I was unable to run Photoshop or Bridge CS6. Photoshop would give me an error about "could not open a scratch file because the file is locked. If I ran either of these programs as an administrator they would run without issue, this led me to believe that there was a permission issue somewhere. After some digging I found out the both Bridge and Photoshop try to create a temp file (similiar to Photoshop Temp2777223910092) on the c: drive of the computer. In my case the user that I was logged in with did not have access to write to the root of the C: drive. Note that you run the program as the administrator and change the scratch disk location as that changes the preference for the administrator user and not the user that you are currently logged in as.
I first had to give the user that I was logged on with write permissions to the root of the C: drive. Next try and run Photoshop, you will get an error another error about the scratch disk and about and invalid or missing setting file. To correct this you need to have run Photoshop as an administrator, next you can go to Users AdminAppDataRoamingAdobeAdobe Photoshop CS6Adobe Photoshop CS6 Settings and copy Adobe Photoshop CS6 Prefs and/or Adobe Photoshop X64 CS6 Prefs to Users<your logged in username>AppDataRoamingAdobeAdobe Photoshop CS6.Adobe Photoshop CS6 Settings.
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Jul 15, 2012
I get an error message "could not open scratch file" I've tried command alt shift during opening.
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Apr 4, 2012
I recently installed Photoshop CS5, however every time I open the application, I am receiving this error message at the loading screen:
"Could not open a scratch file because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders."
Reinstalled Photoshop many times, even the CS6 BETA is giving me the same error.Deleted preference files within /Library/Preferences/Used the cmd+alt shortcut when starting Photoshop to select a different scratch disk location.Used the cmd+alt+shift shortcut to delete the settings file, which I cannot do as the error message mentioned above appears before the window for deleting the settings file does.Tried rebooting several times, even into safemode and I still get the same message.Tried changing the permissions on the Applications folder, Adobe folder, CS5 folder and CS5 application, however they are all set to 'read & write access' for me. I am also set as an administrator.Cleaned my cache of any unnecessary files.I have also repaired my permissions using Disk Utility, but that didn't solve the problem. I have a 2010 Macbook Pro, 4GB RAM running OS X Lion 10.7.3 with 2 partitions on my hard drive (OS X and Windows 7). I have 15GB free on my OS X partition currently, which may not seem like much, however I have run Photoshop CS5 previously as a trial and other versions of Photoshop and the small amount of harddrive space has never affected the software's ability to create a scratch file.
I can use Photoshop CS5 & CS6 on a guest account that I created recently, which means that the problem I am having is permissions based. Logging into a separate account is a good enough solution for now, but it is incredibly tedious to keep changing accounts just to use Photoshop.
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Jan 21, 2013
I am able to run CS6 when I login Admin, so i change scratch file location to D:. After restarting PC, login by Admin, I can run CS6. But I still can't run CS6 when I login by other account, I think the location of scratch file is per user setting.
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Dec 17, 2012
my setup has 128gb ssd (C) which contains only my OS files with some junction points to Program Files/Program Files(x86)/ProgramData/Users which are located in my D drive which is a 1TB WD.
at first it showed when I tried to start PS for the first time after a clean install on a new computer I managed to get past it by runing PS as admin and changing the scratch disk to D.but now I noticed that when I try to copy a path from illustrator into photoshop as either a smart object or as pixels I get this error again. I haven't seen it again other then that but I just started using PS in this setup so I am yet to explore all the functions and whether they are working correctly or not.
when ran as an administrator the illustrator->PS transfer works fine but I don't want to run PS as admin all the time...
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Apr 27, 2012
I can't open the program. I have a mac pro with four drives who thought I just finished a successful install of legit academic version previously used by myself only. Production Premium CS5.
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May 5, 2012
Running PSD 12.0.4 (Extended) on a Mac Pro, Mac OS 10.7.3. Plenty of ram; plenty of hard disk space.
I just finished installing a new 1TB drive in one of my bays; I now have (3) 1TB drives total. Initialized the new drive (Mac OS Extended/Journaled), partitioned for Lion, then installed the OS and migrated everything from my primary (boot) drive using Migration Assistant.
After finishing, PSD gives the following error on start: "Could not open a scratch file because the disk is not available". I can command+option on start, select the boot drive as scratch and set the rest to None; that configuration works (and sticks). However, if I try to set scratch volumes to either of my backup volumes, I get the same error. Additionally, Illustrator can't even see the other two volumes in the scratch disk selector (PSD sees them, but won't accept them).
Here's what I've done:
- using simple disk drive names (i.e. WD1, WD2, WD3)
- verified all drives with Disk Utility
- ran drive diagnostics on all drives using SMART Utility (no problems found)
- reset paramter ram (comand+option+p+r on Mac startup)
- repaired permissions (all volumes - no permission errors found)
- reset PSD prefs (command+option+shift on start)
- deactivated/uninstalled/reinstalled PSD
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Oct 23, 2012
can't remember anything as having changed (ie. OS or new apps/settings). I get the "could not open scratch file because it is locked or you don't have permission" message and then PS quits.
I've tried uninstalling and reinstalling. I've tried deleting the settings file.
I'm using a MacBook Pro running os 10.7.5.
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Mar 5, 2013
I recently changed the Photoshop (CS6) Scratch Disk choice from the default Boot Drive to one of the other internal drives in my MacPro (OS 10.6.8).
When I restart Photoshop (CS6) I get the message:"Could not open scratch file because disc is not available" and Photoshop will not launch.
I then restart Photoshop with "Command - alt - shift" keys held down (as per suggestion at URL.....)and reset the preferences which allows Photoshop to come back.(Resetting preferences returned the Boot Drive to scratch disk status.)
I have another MacPro that - same OS 10.6.8 and Adobe CS6 - and I don't have this scratch disk allocation problem.What is going on with the one MacPro that prevents me from selecting a Photoshop scratch disk other than the boot drive?
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Sep 11, 2012
Photoshop CS6 at opening...What am I supposed to do with this??
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May 22, 2012
When I try to open photoshop I get the following message "Could not open a scratch file because you do not have the necessary access privileges". I click OK and get "Could not open Photoshop because you do not have the necessary access privileges". It then closes.
My CS4 Illustrator opens fine. Photoshop opened just fine 2 days ago.
I tried to open Indesign and that just crashes immediately (but I have never opened Indesign before...).
The only thing I can think of that might be relevant is that my computer was stolen about 6 months ago - when I got a replacement computer I simply reinstalled the same CS4.
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Aug 29, 2012
My scratch disc instantly fills up when I open a 1.4 gb file? I have 400gb available?
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Jan 21, 2013
All my MACINTOSH versions of Photoshop - S5, Elements 10, Elements 11 - display the opening start screen, but ABORT THE LAUNCH of the EDITOR with the error message:
"Could not open scratch file because of disk error."
"Could not initialize Photoshop Elements because the preferences file was invalid (it has been deleted)"
I have cleaned up my external disks so that they all have at least 100GB of free space
How can I correct this so that I can recover the Preferences, re-establish the Scratch Disk, and launch the Photoshop Editor?
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Jan 31, 2013
I have Photoshop Elements 10. It worked until I upgraded to Mountain Lion.Now when I try to open it, I get two error messages: 1: "Could not open a scratch file because the disk is not available." 2: "Could not initialize Photoshop Elements because the disk is not available."
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Jun 17, 2012
CS5 has suddenly fallen over with the following error message when trying to open a raw file (.CR2 / 5DII), which it could open previously:
"Could not complete request because of a problem with the file-format module interface".
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Feb 16, 2013
I have not subscribed to the extended version and it ran out today now when I boot up cs6 the message is could not open a scratch file because the disk is not available.I can't get into adobe cs6 now
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Nov 29, 2013
can not open file, message says "program error"
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Feb 11, 2013
When I double click an AI file to open it, I get this message: "Can't open the illustration. There is not enough room for the window, increase document area and try again". This error started happening about a week or two ago. Although it is inconvenient to have to go to File>Open and then locate the file to open it since I am used to doing it the other way at least it is a way to open the AI file. I just discoved that if I double click a graphic in a Adobe Acrobat Pro using the Edit Object I get the same error message. This is a problem.I have checked previous discussions about this and tried things like unchecking the "open as tab" option in the preferences but that does not work.
Creative Suite CS6
WindowsXP
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Oct 2, 2013
My goal is to have a message box open as soon as an assembly file is opened so that other users will be warned/ notified of linked parameters. My assumption is that an iLogic rule would be the best way to handle this.
I can create the message box, but when I looked through the iLogic snippets I didn't find any way to trigger the box at opening the file.
Inventor 2013 (SP2 Update 2), Windows 7 Professional (64-bit), SP1, Intel Xeon 3.07GHz CPU, 12GB RAM, NVIDIA Quadro 2000, Vault Basic 2013
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Mar 23, 2013
in CS6 illustrator when we open file we get message " font Missing" but fonts are loaded.
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Oct 18, 2011
I'm using Lion, and to install the Leopard version of GIMP. I'm getting an error message, and don't know what action to take:
Unable to open a test swap file.
To avoid data loss, please check the location and permissions of the swap directory defined in your Preferences (currently "/Users/myname/Library/Application Support/Gimp").
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Feb 5, 2013
so I got the 'scratch disks are full' message when I tried opening new projects. After googling, I read to just change the location to another hard drive instead of the main one, so I went into preferences, unchecked the C drive & checked the E drive. Now photoshop won't let me open it. I get this message:
"Could not open a scratch file because the fil eis locked, you do not have nexassary access permissions, or another program is using the file. Use the 'properties' command in the Windows Explorer to unlock the file." how do I do this, exactly?
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Jun 14, 2012
Changed order of scratch disks for PS CS6 and now can't open PS. Get the following messages:
Could not open a scratch file because the disk is not available.
Followed by :
Could not initialize PS because the disk is not available. Everything works. Reinstalled PS CS6 and get the same message.
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Aug 16, 2013
I have just got my computer back after having a new hard drive fitted. i now find I cannnot get into Photoshop 7 as i get the 'scrath disk full' message each time i try to open the program. When i click the ok box in the message it closes the program down. How do I change the prefernces if the program will not open?
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Feb 7, 2013
I see people saying the file (or is it multiple files?) is kept in the HD root. I don't see anything there (I only have one drive) that looks relevant to Photoshop, even when I view invisible files. Where the file is, and what it's named? Is it invisible?
The reason I ask is that I want to exclude it from my ongoing Time Machine backups. I'm slowly learning the various Adobe folders that I need to exclude manually. (AutoRecover, Application Support/Adobe... in fact, the bazillion CS6 folders within Applications, since I'll just restore them from Creative Cloud if I have a failure.)
Sometimes Time Machine has been doing a big backup for reasons unknown, and I think the recent installation ogf CS6 may be the culprit.
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Jan 1, 2009
how scratch files work in CS4?
- Scratch files seem to be created even in 64 bit Photoshop with plenty of unused memory, so they are apparently not regular swap/page files. What sort of data Photoshop CS4 writes to them and why isn't this information kept in memory instead?
- Do scratch file writes/reads occur at the same time as operating system paging? Is there any practical reason not to put PS scratch disk and OS paging file on the same physical drive?
- Do scratch files benefit more from higher bandwidth or faster seek time?
- What is the typical ratio for Photoshop CS4 for reads and writes to scratch files?
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Sep 6, 2012
I've gotten this a couple of times recently. Scratch is on a separate disc and large enough. This was a from a 2 x 2" document as I was trying to paste a smart object from Illustrator.
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May 2, 2013
I am building a new computer and have heard that, no matter how much RAM you have, Photoshop always writes the scratch file to a disk. Thus, considering a second small SSD drive to use for scratch and Windows page. Other people have said that if have enough RAM, Photoshop never uses disk. Which is true?
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Jul 19, 2013
I just installed Photoshop CS6, on my new PC. I previously installed Photoshop CC but have decided not to upgrade to that version yet.
When I start either the 32-bit or 64-bit version of CS6, I immediately get a message saying that it could not open a scratch file because it is locked, or I do not have permissions (I have administrator privileges). The message urges me to go to "Properties" with Windows Explorer but does not tell me where the file is located.
My PC has an SSD (C: drive) with enough space for the Photoshop program (installed there) but I do not want any scratch file installed there. I just brought up Photoshop CC and see that the D drive is specified as the scratch drive.
Am I not able to run Photoshop CS6 and Photoshop CC (not at the same time) on the same PC?
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