Photoshop Elements :: Could Not Open Scratch File Because Of Disk Error
Jan 21, 2013
All my MACINTOSH versions of Photoshop - S5, Elements 10, Elements 11 - display the opening start screen, but ABORT THE LAUNCH of the EDITOR with the error message:
"Could not open scratch file because of disk error."
"Could not initialize Photoshop Elements because the preferences file was invalid (it has been deleted)"
I have cleaned up my external disks so that they all have at least 100GB of free space
How can I correct this so that I can recover the Preferences, re-establish the Scratch Disk, and launch the Photoshop Editor?
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Sep 11, 2012
Photoshop CS6 at opening...What am I supposed to do with this??
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Jan 31, 2013
I have Photoshop Elements 10. It worked until I upgraded to Mountain Lion.Now when I try to open it, I get two error messages: 1: "Could not open a scratch file because the disk is not available." 2: "Could not initialize Photoshop Elements because the disk is not available."
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Apr 27, 2012
I can't open the program. I have a mac pro with four drives who thought I just finished a successful install of legit academic version previously used by myself only. Production Premium CS5.
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Oct 17, 2012
I'm using Elements 6 on a 10 year old iMac. Great results until recently receiving message stating "Scratch disk (or startup disk) is full. Remove files to make more room. I get that and manual and iMac
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Mar 29, 2012
Windows 7, had everything working fine. Added SSD and installed system from scratch on SSD. Old drive is now my second drive.
Trying to put the scratch disk on the second (old) drive to reduce wear on the SSD. But every time I do, I get the disk error message and it erases all my settings (so annoying!)
I figure it's a permissions thing since I've had to deal with that already to some degree, but I don't know how to fix it since I don't know where adobe is trying to save the scratch file.
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May 5, 2012
Running PSD 12.0.4 (Extended) on a Mac Pro, Mac OS 10.7.3. Plenty of ram; plenty of hard disk space.
I just finished installing a new 1TB drive in one of my bays; I now have (3) 1TB drives total. Initialized the new drive (Mac OS Extended/Journaled), partitioned for Lion, then installed the OS and migrated everything from my primary (boot) drive using Migration Assistant.
After finishing, PSD gives the following error on start: "Could not open a scratch file because the disk is not available". I can command+option on start, select the boot drive as scratch and set the rest to None; that configuration works (and sticks). However, if I try to set scratch volumes to either of my backup volumes, I get the same error. Additionally, Illustrator can't even see the other two volumes in the scratch disk selector (PSD sees them, but won't accept them).
Here's what I've done:
- using simple disk drive names (i.e. WD1, WD2, WD3)
- verified all drives with Disk Utility
- ran drive diagnostics on all drives using SMART Utility (no problems found)
- reset paramter ram (comand+option+p+r on Mac startup)
- repaired permissions (all volumes - no permission errors found)
- reset PSD prefs (command+option+shift on start)
- deactivated/uninstalled/reinstalled PSD
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Jun 6, 2013
so i recently restored my computer back to factory settings .. so my computer doesnt even have any new downloaded app .. i download photoshop cs6 now im getting scratch disk errors ..which i dont see possible if my computer doesnt have anything on it (besides what it came with) my hard drive has 276 gb i only used 33 . i made an external hard drive and that has 8 gb ... also its moving very slow .. also its telling me i cant make an new canvas size 1920 x 1020 with an resloution of 300 .. im using windows 7 Toshiba
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Feb 5, 2013
if i add a external drive to my macbook air will it stop the scratch disk message from coming up each time i try to use photoshop cs6?
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Jul 28, 2006
Lately when I try to crop an image in Photoshop CS2 (9.0.1) I get the message that the function could not be completed because the scratch disk was full.
I only have a "C" drive and I have over 15 gig free. I have optimized the hard drive and that didn't do anything . Can someone help me with this problem?
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Jan 4, 2004
What does it mean when I try to open a file in photoshop and get a scratch disk error. And how do I stop it from keep hapening again. I try to solve it by purging out stuff.
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Jan 10, 2009
i cant find the folder of the
scratch disk files...
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Apr 8, 2012
I have had Photoshop CS5 installed on my system for over a year, and it worked fine all this time under Snow Leopard. Now that I've upgraded to Lion, Photoshop will not open due to these messages:
-Could not open a scratch file because the disk is unavailable.
-Could not initialize Photoshop because the disk is unavailable.
The scratch disk in question is an 80gb partition of a 1tb internal hard drive. If I delete the preferences file (by holding down cmd-shift-opt when starting PS) then it starts up just fine. If I go into preferences and reset it to use the scratch disk, then next time I try to reopen the program I get the same 2 error messages and I have to ditch the preferences again.
There is nothing wrong with the disks, I verified them. And anyway, I've been using that scratch disk with Photoshop for the last year with no issues. It was only after I switched to Lion that this started happening.I need to be able to take advantage of the performance increase that a scratch disk offers.
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Nov 12, 2012
Here are my specs:
Mac
OS X 10.8.2 Mountain Lion
3.2 Ghz Intel Core i3
8 Gb 1333Mhz DDR3 (was running 4 gb. an apple specialist just installed another 4 of Crucial brand. I wanted 16gb, but apparently I got a Mac in mid 2010 when it's finicky about it's Ram. Ugh)
Photoshop CS5 12.0.4 x64
Brand new 1 TB Toshiba External Used Only as a Scratch Disk,
Available: 999.35
Used 848.3 Mb
Files: 73
Folders: 14
Mac OS Extended (Journaled)
1 TB internal on the Mac that is checkmarked as secondary Scratch.
I'm working with Jpeg image files, mainly using Batch Processing. This error is usually occuring when I go to save my files, but today it occurred in the middle of using Content Aware. My crop tool is set at 250 resolution, and today I hadn't even cropped yet. Mac was freshly restarted last night and only a few picures edited after I restarted, so all memory should have been mainly purged. (although I had used content aware on one picture last night after restarting, a pretty large corner of a studio backdrop)
Should I be partioning my external? Is this TOO much space? My thinking was an empty hard drive wouldn't have to be searched, but I really probably don't know what I'm talking about.
I never got any errors when I was using my internal HD on the Mac, it was just slowing down after using Batch Processing and Actions. (I edit for a photographer) I do realize I should be using Lightroom. I have Lightroom 3, but I just don't have the time to learn right now, as this is the photographers busy season.
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Jun 14, 2012
Changed order of scratch disks for PS CS6 and now can't open PS. Get the following messages:
Could not open a scratch file because the disk is not available.
Followed by :
Could not initialize PS because the disk is not available. Everything works. Reinstalled PS CS6 and get the same message.
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Aug 16, 2013
I have just got my computer back after having a new hard drive fitted. i now find I cannnot get into Photoshop 7 as i get the 'scrath disk full' message each time i try to open the program. When i click the ok box in the message it closes the program down. How do I change the prefernces if the program will not open?
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May 2, 2013
I am building a new computer and have heard that, no matter how much RAM you have, Photoshop always writes the scratch file to a disk. Thus, considering a second small SSD drive to use for scratch and Windows page. Other people have said that if have enough RAM, Photoshop never uses disk. Which is true?
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Apr 26, 2013
What does scratch disk full mean???
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Nov 14, 2012
I've been editing very large images with many layers recently, and I noticed disk performance issues - so I thought that by changing my preferences to set the scratch disk to the D drive, I might improve things (more available space, not competing with Windows disk usage, etc).
Now when I launch PE, it throws up an error: 'Could not open a scratch file because the file is locked. Use the properties command in the Windows Explorer to unlock the file' and refuses to open. However, it doesn't say what file it's trying to open, so I don't know how to fix it - and I can't get into PE to change the preference back to the C drive.
Unfortunately the preferences file isn't ASCII so I can't edit it manually. Added a half-hour later: By simply removing all the setup files I can get back into PE, but I'd still like to know what folder(s) and/or file(s) PE is trying to create on the D drive, so that I can see if there's any performance improvement.
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Oct 17, 2012
Photoshop CS4 will not open, when I try and open it I get "An unexpected and unrecoverable problem has occurred because of a disk error. Photoshop will now exit." Bridge is working fine?
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May 19, 2012
When I first installed Adobe Photoshop CS6 I was unable to run Photoshop or Bridge CS6. Photoshop would give me an error about "could not open a scratch file because the file is locked. If I ran either of these programs as an administrator they would run without issue, this led me to believe that there was a permission issue somewhere. After some digging I found out the both Bridge and Photoshop try to create a temp file (similiar to Photoshop Temp2777223910092) on the c: drive of the computer. In my case the user that I was logged in with did not have access to write to the root of the C: drive. Note that you run the program as the administrator and change the scratch disk location as that changes the preference for the administrator user and not the user that you are currently logged in as.
I first had to give the user that I was logged on with write permissions to the root of the C: drive. Next try and run Photoshop, you will get an error another error about the scratch disk and about and invalid or missing setting file. To correct this you need to have run Photoshop as an administrator, next you can go to Users AdminAppDataRoamingAdobeAdobe Photoshop CS6Adobe Photoshop CS6 Settings and copy Adobe Photoshop CS6 Prefs and/or Adobe Photoshop X64 CS6 Prefs to Users<your logged in username>AppDataRoamingAdobeAdobe Photoshop CS6.Adobe Photoshop CS6 Settings.
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Sep 6, 2012
I've gotten this a couple of times recently. Scratch is on a separate disc and large enough. This was a from a 2 x 2" document as I was trying to paste a smart object from Illustrator.
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Jan 23, 2013
I've uninstalled, then re-installed CS4. While I can get at CS4 Illustrator, Bridge and InDesign, the one I need (Photoshop) doesn't open. I get the error message "Could not open a scratch file because of disk error." When I click "OK," the program shuts down.
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Jul 15, 2012
I get an error message "could not open scratch file" I've tried command alt shift during opening.
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Apr 4, 2012
I recently installed Photoshop CS5, however every time I open the application, I am receiving this error message at the loading screen:
"Could not open a scratch file because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders."
Reinstalled Photoshop many times, even the CS6 BETA is giving me the same error.Deleted preference files within /Library/Preferences/Used the cmd+alt shortcut when starting Photoshop to select a different scratch disk location.Used the cmd+alt+shift shortcut to delete the settings file, which I cannot do as the error message mentioned above appears before the window for deleting the settings file does.Tried rebooting several times, even into safemode and I still get the same message.Tried changing the permissions on the Applications folder, Adobe folder, CS5 folder and CS5 application, however they are all set to 'read & write access' for me. I am also set as an administrator.Cleaned my cache of any unnecessary files.I have also repaired my permissions using Disk Utility, but that didn't solve the problem. I have a 2010 Macbook Pro, 4GB RAM running OS X Lion 10.7.3 with 2 partitions on my hard drive (OS X and Windows 7). I have 15GB free on my OS X partition currently, which may not seem like much, however I have run Photoshop CS5 previously as a trial and other versions of Photoshop and the small amount of harddrive space has never affected the software's ability to create a scratch file.
I can use Photoshop CS5 & CS6 on a guest account that I created recently, which means that the problem I am having is permissions based. Logging into a separate account is a good enough solution for now, but it is incredibly tedious to keep changing accounts just to use Photoshop.
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Jan 21, 2013
I am able to run CS6 when I login Admin, so i change scratch file location to D:. After restarting PC, login by Admin, I can run CS6. But I still can't run CS6 when I login by other account, I think the location of scratch file is per user setting.
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Dec 17, 2012
my setup has 128gb ssd (C) which contains only my OS files with some junction points to Program Files/Program Files(x86)/ProgramData/Users which are located in my D drive which is a 1TB WD.
at first it showed when I tried to start PS for the first time after a clean install on a new computer I managed to get past it by runing PS as admin and changing the scratch disk to D.but now I noticed that when I try to copy a path from illustrator into photoshop as either a smart object or as pixels I get this error again. I haven't seen it again other then that but I just started using PS in this setup so I am yet to explore all the functions and whether they are working correctly or not.
when ran as an administrator the illustrator->PS transfer works fine but I don't want to run PS as admin all the time...
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Oct 23, 2012
can't remember anything as having changed (ie. OS or new apps/settings). I get the "could not open scratch file because it is locked or you don't have permission" message and then PS quits.
I've tried uninstalling and reinstalling. I've tried deleting the settings file.
I'm using a MacBook Pro running os 10.7.5.
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Mar 5, 2013
I recently changed the Photoshop (CS6) Scratch Disk choice from the default Boot Drive to one of the other internal drives in my MacPro (OS 10.6.8).
When I restart Photoshop (CS6) I get the message:"Could not open scratch file because disc is not available" and Photoshop will not launch.
I then restart Photoshop with "Command - alt - shift" keys held down (as per suggestion at URL.....)and reset the preferences which allows Photoshop to come back.(Resetting preferences returned the Boot Drive to scratch disk status.)
I have another MacPro that - same OS 10.6.8 and Adobe CS6 - and I don't have this scratch disk allocation problem.What is going on with the one MacPro that prevents me from selecting a Photoshop scratch disk other than the boot drive?
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Nov 6, 2008
I just installed Photoshop CS4, both the 32 and 64 bit versions (part of the "Master Collection"). After opening the programs I changed the scratch disk location to two separate drives other than where Photoshop resides, where it had placed said file as a default. Now neither Photoshop versions will open.
I get the following message:
"Could not open a scratch file because the scratch file is locked..."
Just one problem, there is no scratch file visible on either of the two drives...
My operating system is Vista Ultimate on a 64 bit Quad CPU machine with 8Gb of ram, two Raptor HDs, four 750Gb HDs configured into one RAID 5 drive and Nvida GEForce 8800GTS graphics card.
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Nov 5, 2012
Just intslled Elements 2.0 on my HP Pavillion running Win 7 (64-bit) and got "Could not initialize Photoshop Elements because the scratch disks are full". What gives, what this is referring to.
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