Running PSD 12.0.4 (Extended) on a Mac Pro, Mac OS 10.7.3. Plenty of ram; plenty of hard disk space.
I just finished installing a new 1TB drive in one of my bays; I now have (3) 1TB drives total. Initialized the new drive (Mac OS Extended/Journaled), partitioned for Lion, then installed the OS and migrated everything from my primary (boot) drive using Migration Assistant.
After finishing, PSD gives the following error on start: "Could not open a scratch file because the disk is not available". I can command+option on start, select the boot drive as scratch and set the rest to None; that configuration works (and sticks). However, if I try to set scratch volumes to either of my backup volumes, I get the same error. Additionally, Illustrator can't even see the other two volumes in the scratch disk selector (PSD sees them, but won't accept them).
Here's what I've done:
- using simple disk drive names (i.e. WD1, WD2, WD3)
- verified all drives with Disk Utility
- ran drive diagnostics on all drives using SMART Utility (no problems found)
- reset paramter ram (comand+option+p+r on Mac startup)
- repaired permissions (all volumes - no permission errors found)
All my MACINTOSH versions of Photoshop - S5, Elements 10, Elements 11 - display the opening start screen, but ABORT THE LAUNCH of the EDITOR with the error message:
"Could not open scratch file because of disk error."
"Could not initialize Photoshop Elements because the preferences file was invalid (it has been deleted)"
I have cleaned up my external disks so that they all have at least 100GB of free space
How can I correct this so that I can recover the Preferences, re-establish the Scratch Disk, and launch the Photoshop Editor?
When I first installed Adobe Photoshop CS6 I was unable to run Photoshop or Bridge CS6. Photoshop would give me an error about "could not open a scratch file because the file is locked. If I ran either of these programs as an administrator they would run without issue, this led me to believe that there was a permission issue somewhere. After some digging I found out the both Bridge and Photoshop try to create a temp file (similiar to Photoshop Temp2777223910092) on the c: drive of the computer. In my case the user that I was logged in with did not have access to write to the root of the C: drive. Note that you run the program as the administrator and change the scratch disk location as that changes the preference for the administrator user and not the user that you are currently logged in as.
I first had to give the user that I was logged on with write permissions to the root of the C: drive. Next try and run Photoshop, you will get an error another error about the scratch disk and about and invalid or missing setting file. To correct this you need to have run Photoshop as an administrator, next you can go to Users AdminAppDataRoamingAdobeAdobe Photoshop CS6Adobe Photoshop CS6 Settings and copy Adobe Photoshop CS6 Prefs and/or Adobe Photoshop X64 CS6 Prefs to Users<your logged in username>AppDataRoamingAdobeAdobe Photoshop CS6.Adobe Photoshop CS6 Settings.
I've gotten this a couple of times recently. Scratch is on a separate disc and large enough. This was a from a 2 x 2" document as I was trying to paste a smart object from Illustrator.
I've uninstalled, then re-installed CS4. While I can get at CS4 Illustrator, Bridge and InDesign, the one I need (Photoshop) doesn't open. I get the error message "Could not open a scratch file because of disk error." When I click "OK," the program shuts down.
I recently installed Photoshop CS5, however every time I open the application, I am receiving this error message at the loading screen:
"Could not open a scratch file because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders."
Reinstalled Photoshop many times, even the CS6 BETA is giving me the same error.Deleted preference files within /Library/Preferences/Used the cmd+alt shortcut when starting Photoshop to select a different scratch disk location.Used the cmd+alt+shift shortcut to delete the settings file, which I cannot do as the error message mentioned above appears before the window for deleting the settings file does.Tried rebooting several times, even into safemode and I still get the same message.Tried changing the permissions on the Applications folder, Adobe folder, CS5 folder and CS5 application, however they are all set to 'read & write access' for me. I am also set as an administrator.Cleaned my cache of any unnecessary files.I have also repaired my permissions using Disk Utility, but that didn't solve the problem. I have a 2010 Macbook Pro, 4GB RAM running OS X Lion 10.7.3 with 2 partitions on my hard drive (OS X and Windows 7). I have 15GB free on my OS X partition currently, which may not seem like much, however I have run Photoshop CS5 previously as a trial and other versions of Photoshop and the small amount of harddrive space has never affected the software's ability to create a scratch file.
I can use Photoshop CS5 & CS6 on a guest account that I created recently, which means that the problem I am having is permissions based. Logging into a separate account is a good enough solution for now, but it is incredibly tedious to keep changing accounts just to use Photoshop.
I am able to run CS6 when I login Admin, so i change scratch file location to D:. After restarting PC, login by Admin, I can run CS6. But I still can't run CS6 when I login by other account, I think the location of scratch file is per user setting.
my setup has 128gb ssd (C) which contains only my OS files with some junction points to Program Files/Program Files(x86)/ProgramData/Users which are located in my D drive which is a 1TB WD.
at first it showed when I tried to start PS for the first time after a clean install on a new computer I managed to get past it by runing PS as admin and changing the scratch disk to D.but now I noticed that when I try to copy a path from illustrator into photoshop as either a smart object or as pixels I get this error again. I haven't seen it again other then that but I just started using PS in this setup so I am yet to explore all the functions and whether they are working correctly or not.
when ran as an administrator the illustrator->PS transfer works fine but I don't want to run PS as admin all the time...
I can't open the program. I have a mac pro with four drives who thought I just finished a successful install of legit academic version previously used by myself only. Production Premium CS5.
can't remember anything as having changed (ie. OS or new apps/settings). I get the "could not open scratch file because it is locked or you don't have permission" message and then PS quits.
I've tried uninstalling and reinstalling. I've tried deleting the settings file.
I recently changed the Photoshop (CS6) Scratch Disk choice from the default Boot Drive to one of the other internal drives in my MacPro (OS 10.6.8).
When I restart Photoshop (CS6) I get the message:"Could not open scratch file because disc is not available" and Photoshop will not launch.
I then restart Photoshop with "Command - alt - shift" keys held down (as per suggestion at URL.....)and reset the preferences which allows Photoshop to come back.(Resetting preferences returned the Boot Drive to scratch disk status.)
I have another MacPro that - same OS 10.6.8 and Adobe CS6 - and I don't have this scratch disk allocation problem.What is going on with the one MacPro that prevents me from selecting a Photoshop scratch disk other than the boot drive?
I just installed Photoshop CS4, both the 32 and 64 bit versions (part of the "Master Collection"). After opening the programs I changed the scratch disk location to two separate drives other than where Photoshop resides, where it had placed said file as a default. Now neither Photoshop versions will open.
I get the following message:
"Could not open a scratch file because the scratch file is locked..."
Just one problem, there is no scratch file visible on either of the two drives... My operating system is Vista Ultimate on a 64 bit Quad CPU machine with 8Gb of ram, two Raptor HDs, four 750Gb HDs configured into one RAID 5 drive and Nvida GEForce 8800GTS graphics card.
When I try to open photoshop I get the following message "Could not open a scratch file because you do not have the necessary access privileges". I click OK and get "Could not open Photoshop because you do not have the necessary access privileges". It then closes.
My CS4 Illustrator opens fine. Photoshop opened just fine 2 days ago.
I tried to open Indesign and that just crashes immediately (but I have never opened Indesign before...).
The only thing I can think of that might be relevant is that my computer was stolen about 6 months ago - when I got a replacement computer I simply reinstalled the same CS4.
I have Photoshop Elements 10. It worked until I upgraded to Mountain Lion.Now when I try to open it, I get two error messages: 1: "Could not open a scratch file because the disk is not available." 2: "Could not initialize Photoshop Elements because the disk is not available."
I am getting a Could not open due to unexpected end of file error messages on a bunch of jpg's I am receiving via email. The files open in Microsoft Office Picture Manager.
I have been re-saving many of my PSD files using CS3 image prosesssor with compatibility mode turned off. They have simply been saved again as PSD files into a different folder - no changes to the original PSD files. This has worked well and reduced file sizes by up to 50% (I had compatibility mode turned on previously).
of the 60 files I have processed, 3 will no longer open , I get a message that says "file will not open due to a program error."
these files have only ever been used in CS3. , they are quite large from just under 1GB to 1.5GB, however other similar large files have processed successfully. I have re-tried without success.
I still have the original files so no data loss is involved.
so i recently restored my computer back to factory settings .. so my computer doesnt even have any new downloaded app .. i download photoshop cs6 now im getting scratch disk errors ..which i dont see possible if my computer doesnt have anything on it (besides what it came with) my hard drive has 276 gb i only used 33 . i made an external hard drive and that has 8 gb ... also its moving very slow .. also its telling me i cant make an new canvas size 1920 x 1020 with an resloution of 300 .. im using windows 7 Toshiba
I have been using CS6 for quite sometime with no much issues at all. All the sudden, today, without any changes being made in my computer (iMAC IOS 10.9) the software stopped opening files when I went FILE/OPEN and selecting the file to open (jpg). CS6 opens "finder" and then quickly the finder window disappears (so no time to make any selection,,this is not related to a type of file since...I can never get to even select one..) and the message "Could not complete your request because of a program error". The only option is to click OK and that is it.
I now need to go and open finder and then navigate through to the file and the right click and choose Open with CS6 (anf the file opens)..
Working on a client job, I created a photoshop cs6 document. Now I can't open the document anymore. Program error message.I always make different versions when working on a job. When I have to make an important change I save a new version of my work. All the previous versions won't open either.
I still have my Photoshop cs5 installed on my computer. Tried that and it worked. All the files open in cs5 but won't open in cs6.I remember taking some work home where I have cs4 running on the laptop.
Problem: Whenever I work on a file and try to save it as a psd file i get the following: "Cannot save as "C:lah.psd because the file is already in use or was left open."
Now this happens even if no file is open or I try to save the file with a different name. If i hit Ctrl+S to a psd file, it saves. If I try to save as a jpg file, it saves. But when I try to save as a psd file, then I get the above error message.
I have tried uninstalling and reinstalling. I even went back to cs2 but this problem continued to happen in cs2 as well.
I am Using Adobe Photoshop CS3 Version 10.0 and I keep getting the error "Not enough Scratch memory available to perform this action" whenever I try to Save a .psd file to a .jpg/.jpeg file.
I did go to Edit -> Preferences -> Performance, and add my other two partitions as scratch disks, also put up my E: drive as the primary scratch disk on the top of the list (Which has 80GB's of space) but I still keep getting this error.
My file (the .psd that i am trying to save to a .jpg) has a total size of 56MB and 300dpi with 4 or 5 layers in it and the target jpg file is supposed to be 12inches by 20inches.
Some other things I have tried is celaring the %temp% folder, Defragmenting my Hard Drive(s), Disk Cleanup, set my System Page file to 4GB, but all this is of no use.I know that I have enough RAM and Hard disk space.
does the type of RAM and Processor you are using effect this? I have a DDR RAM.. 2GB, I know its outdated, its our office computer I am working on.. My Processor is a Core 2 Duo which isnt bad.
Lately when I try to crop an image in Photoshop CS2 (9.0.1) I get the message that the function could not be completed because the scratch disk was full.
I only have a "C" drive and I have over 15 gig free. I have optimized the hard drive and that didn't do anything . Can someone help me with this problem?
What does it mean when I try to open a file in photoshop and get a scratch disk error. And how do I stop it from keep hapening again. I try to solve it by purging out stuff.
Get this error when I try to open more than one file. Happens on different files, but especially on jobs that have side panels on packaging. The files have placed .psd images. Happens on different computers (10.6 & 10.8.2).
Can get the file open usually by closing the othere open file, but then is hard to copy and paste between files. Sometimes I get this when trying to open one file, but restarting Illustrator usually fixes this.
Have tried working directly from the hard drive, and still get this problem. Does to follow an exact pattern, can try to open file a, then b one day thsi will work another will fail. Seems like something is corrupting the memory, and usually happens with more complex files. Happens in CS5 & CS6, though I mostly work in CS5.
