Photoshop :: Scratch Disk Error Plus Canvas Image Error?
Jun 6, 2013
so i recently restored my computer back to factory settings .. so my computer doesnt even have any new downloaded app .. i download photoshop cs6 now im getting scratch disk errors ..which i dont see possible if my computer doesnt have anything on it (besides what it came with) my hard drive has 276 gb i only used 33 . i made an external hard drive and that has 8 gb ... also its moving very slow .. also its telling me i cant make an new canvas size 1920 x 1020 with an resloution of 300 .. im using windows 7 Toshiba
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Mar 29, 2012
Windows 7, had everything working fine. Added SSD and installed system from scratch on SSD. Old drive is now my second drive.
Trying to put the scratch disk on the second (old) drive to reduce wear on the SSD. But every time I do, I get the disk error message and it erases all my settings (so annoying!)
I figure it's a permissions thing since I've had to deal with that already to some degree, but I don't know how to fix it since I don't know where adobe is trying to save the scratch file.
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Feb 5, 2013
if i add a external drive to my macbook air will it stop the scratch disk message from coming up each time i try to use photoshop cs6?
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Jul 28, 2006
Lately when I try to crop an image in Photoshop CS2 (9.0.1) I get the message that the function could not be completed because the scratch disk was full.
I only have a "C" drive and I have over 15 gig free. I have optimized the hard drive and that didn't do anything . Can someone help me with this problem?
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Jan 4, 2004
What does it mean when I try to open a file in photoshop and get a scratch disk error. And how do I stop it from keep hapening again. I try to solve it by purging out stuff.
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Jan 10, 2009
i cant find the folder of the
scratch disk files...
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Apr 8, 2012
I have had Photoshop CS5 installed on my system for over a year, and it worked fine all this time under Snow Leopard. Now that I've upgraded to Lion, Photoshop will not open due to these messages:
-Could not open a scratch file because the disk is unavailable.
-Could not initialize Photoshop because the disk is unavailable.
The scratch disk in question is an 80gb partition of a 1tb internal hard drive. If I delete the preferences file (by holding down cmd-shift-opt when starting PS) then it starts up just fine. If I go into preferences and reset it to use the scratch disk, then next time I try to reopen the program I get the same 2 error messages and I have to ditch the preferences again.
There is nothing wrong with the disks, I verified them. And anyway, I've been using that scratch disk with Photoshop for the last year with no issues. It was only after I switched to Lion that this started happening.I need to be able to take advantage of the performance increase that a scratch disk offers.
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Sep 11, 2012
Photoshop CS6 at opening...What am I supposed to do with this??
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Nov 12, 2012
Here are my specs:
Mac
OS X 10.8.2 Mountain Lion
3.2 Ghz Intel Core i3
8 Gb 1333Mhz DDR3 (was running 4 gb. an apple specialist just installed another 4 of Crucial brand. I wanted 16gb, but apparently I got a Mac in mid 2010 when it's finicky about it's Ram. Ugh)
Photoshop CS5 12.0.4 x64
Brand new 1 TB Toshiba External Used Only as a Scratch Disk,
Available: 999.35
Used 848.3 Mb
Files: 73
Folders: 14
Mac OS Extended (Journaled)
1 TB internal on the Mac that is checkmarked as secondary Scratch.
I'm working with Jpeg image files, mainly using Batch Processing. This error is usually occuring when I go to save my files, but today it occurred in the middle of using Content Aware. My crop tool is set at 250 resolution, and today I hadn't even cropped yet. Mac was freshly restarted last night and only a few picures edited after I restarted, so all memory should have been mainly purged. (although I had used content aware on one picture last night after restarting, a pretty large corner of a studio backdrop)
Should I be partioning my external? Is this TOO much space? My thinking was an empty hard drive wouldn't have to be searched, but I really probably don't know what I'm talking about.
I never got any errors when I was using my internal HD on the Mac, it was just slowing down after using Batch Processing and Actions. (I edit for a photographer) I do realize I should be using Lightroom. I have Lightroom 3, but I just don't have the time to learn right now, as this is the photographers busy season.
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Jan 21, 2013
All my MACINTOSH versions of Photoshop - S5, Elements 10, Elements 11 - display the opening start screen, but ABORT THE LAUNCH of the EDITOR with the error message:
"Could not open scratch file because of disk error."
"Could not initialize Photoshop Elements because the preferences file was invalid (it has been deleted)"
I have cleaned up my external disks so that they all have at least 100GB of free space
How can I correct this so that I can recover the Preferences, re-establish the Scratch Disk, and launch the Photoshop Editor?
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Oct 17, 2012
I'm using Elements 6 on a 10 year old iMac. Great results until recently receiving message stating "Scratch disk (or startup disk) is full. Remove files to make more room. I get that and manual and iMac
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Aug 15, 2013
I am Using Adobe Photoshop CS3 Version 10.0 and I keep getting the error "Not enough Scratch memory available to perform this action" whenever I try to Save a .psd file to a .jpg/.jpeg file.
I did go to Edit -> Preferences -> Performance, and add my other two partitions as scratch disks, also put up my E: drive as the primary scratch disk on the top of the list (Which has 80GB's of space) but I still keep getting this error.
My file (the .psd that i am trying to save to a .jpg) has a total size of 56MB and 300dpi with 4 or 5 layers in it and the target jpg file is supposed to be 12inches by 20inches.
Some other things I have tried is celaring the %temp% folder, Defragmenting my Hard Drive(s), Disk Cleanup, set my System Page file to 4GB, but all this is of no use.I know that I have enough RAM and Hard disk space.
does the type of RAM and Processor you are using effect this? I have a DDR RAM.. 2GB, I know its outdated, its our office computer I am working on.. My Processor is a Core 2 Duo which isnt bad.
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May 5, 2012
Running PSD 12.0.4 (Extended) on a Mac Pro, Mac OS 10.7.3. Plenty of ram; plenty of hard disk space.
I just finished installing a new 1TB drive in one of my bays; I now have (3) 1TB drives total. Initialized the new drive (Mac OS Extended/Journaled), partitioned for Lion, then installed the OS and migrated everything from my primary (boot) drive using Migration Assistant.
After finishing, PSD gives the following error on start: "Could not open a scratch file because the disk is not available". I can command+option on start, select the boot drive as scratch and set the rest to None; that configuration works (and sticks). However, if I try to set scratch volumes to either of my backup volumes, I get the same error. Additionally, Illustrator can't even see the other two volumes in the scratch disk selector (PSD sees them, but won't accept them).
Here's what I've done:
- using simple disk drive names (i.e. WD1, WD2, WD3)
- verified all drives with Disk Utility
- ran drive diagnostics on all drives using SMART Utility (no problems found)
- reset paramter ram (comand+option+p+r on Mac startup)
- repaired permissions (all volumes - no permission errors found)
- reset PSD prefs (command+option+shift on start)
- deactivated/uninstalled/reinstalled PSD
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Sep 6, 2012
I've gotten this a couple of times recently. Scratch is on a separate disc and large enough. This was a from a 2 x 2" document as I was trying to paste a smart object from Illustrator.
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Mar 19, 2012
I've been using Photoshop CS5 for awhile now (about a year and a half). Up to yesterday I was running OSX Snow Leapord with no issues. Yesterday I upgraded to OSX Lion and today, my first day using Photoshop in Lion, I'm getting repeated "scratch disc error" messages with a "quit" button (no other options). Photoshop works fine for awhile, three hours or so, and then I'll get the "scratch disc error" message and will be forced to quit Photoshop and restart.
My main drive is a 2Tb drive with 1.7Tb of available space, so I'm sure scratch disc space isn't a problem. I've got about another Tb of scratch disc space available on two other internal drives. I've got 14Gb of Ram, all memtested and working perfectly. It clearly seems to be an issue with OSX Lion since it never happened before today. A few other details: I'm up to date with Photoshop CS5, I have Open GL turned off because I'm on an older Mac Pro (a 3.0 Ghz dual quad core, 2.1) and my video card doesn't play nicely with Open GL (a whole different kind of crash).
All three times I've gotten the "scratch disc error" pop-up today it seems to have been when I open multiple files. This last time I opened something like 8 files. Big deal; sometimes I open 40 or more without any problems. I have yet to lose any of my work (I save constantly - a habit born out of past frustrations), so it's managable, but it shouldn't be happening.
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Jan 23, 2013
I've uninstalled, then re-installed CS4. While I can get at CS4 Illustrator, Bridge and InDesign, the one I need (Photoshop) doesn't open. I get the error message "Could not open a scratch file because of disk error." When I click "OK," the program shuts down.
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Oct 30, 2012
System specs:
MacPro3,1
2 x 2.8 GHz Quad-Core Intel Xeon
OS 10.6.8
18 GB RAM
NVIDIA GeForce 8800GT graphics card
Photoshop 12.1 x 64
So I just purchased and installed my first copy of an Adobe Suite and now I can't print. Back story: I had CS4 on my machine from my last job and it printed fine. When I lost my job, I went the legit route and installed the demo for CS 6 until I was able to aquire my own copy. CS 6 also printed fine.
I found a version on eBay of CS 5.5 and was eager to install. Yes, it is a full legit version with original disc and packaging; the seller even went so far as to have the liscence transfered over to me. I used the "AdobeCreativeSuiteCleanerTool" to remove all previous versions before doing a clean install of CS 5.5. Everything else in the suite seems to be running normally except printing.
I've looked on the forums and tried several of their suggestions to no avail:
1) I tried changing the "Color Handling" in the print options box.
2) I tired running it in 32 bit mode.
3) I tried fixing permissions.
4) I trashed my preferences and tried the Shift-Option-Command trick
5) I updated the Adobe software (no updates for Photoshop)
6) I reinstalled my printer drivers.
I just printed last night from CS 6 and now no luck today.
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Feb 19, 2013
I have 180 GB of free space on my scratch disk and I try to open 558 MB file, but I still get the "Could not complete your request because the scratch disks are full." -message. I have 8 GB of RAM and no other major programs on. What to do?
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Nov 5, 2012
Just intslled Elements 2.0 on my HP Pavillion running Win 7 (64-bit) and got "Could not initialize Photoshop Elements because the scratch disks are full". What gives, what this is referring to.
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Jan 14, 2013
Recently I have been receieving the following error message when Photoshop CS6 x64 srtarts up on my Windows 7 machine. Ps resides on my SSD.
I don't always get the message but when I press X, Cancel, Try Again, or Continue the message repeats until finally Ps starts. I'm not sure what drive DeviceHarddisk3Dr3 is supposed to mean.
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Jul 30, 2013
photoshop cs6 was working fine a few weeks ago. After not using it for about 2 weeks, I try opening a RAW file and I get this error every time. JPGs open and work fine. I have extensively searched on the internet for solutions and have tried everything such as: disk checking, deframgenting, playing around with photoshop preferences, deleting temp files, resetting preferences, clearing disk space. I have assigned two hard drives for photoshop, one with 16 GB free and the other with 8 GB free.
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Oct 17, 2012
Photoshop CS4 will not open, when I try and open it I get "An unexpected and unrecoverable problem has occurred because of a disk error. Photoshop will now exit." Bridge is working fine?
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Mar 2, 2009
I'm getting this error when opening two specific PSD files in Photoshop CS3 on Windows XP Pro:
"This document has been damaged by a disk error..."
I've been testing hard drives and memory, as well as looking at other files, and as of now I think it's not a systematic problem; rather, I suspect that these two files were damaged when migrating from my old computer.
I have two questions for anyone out there who has troubleshot this issue before:
1. One of the files has a violent green stripe 50-100 pixels wide in Photoshop, but when opened in Gimp it looks fine except for two individual pixels that are pure green. The other has a blue stripe across it in Photoshop, but looks fine in Gimp. (I am comparing specifically the background, without any layers.) Why would the Photoshop and Gimp views of the same image differ so widely?
2. Does anyone know of a script that can check all files for this error? Sitting there opening all of my thousands of PSDs one at a time seems like a royal pain, and something that could be automated by someone who knows how...
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Nov 8, 2004
I am trying to save a rgb tif file (file size is 31mb) with a single layer that was applied since opening, the only way I am being allowed to save it is if i flatten the image, which i do not want to do. When I try to save it I get "Could not save "leeo083.TIF" because of disk error.
I am on a Dual 2 GHz G5 with 3 gigs of ram OS 10.3.5 There is 40 gigs of open space on the harddrive. Photoshop CS the file is located on the desktop and I am attempting to save it in the same folder.
I have tried save, save as and get the same error.
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Jun 15, 2006
Lately I get this error when trying to save a JPEG or TIFF.
As far as I know, other formats save just fine.
Anyone know whats going on?
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Mar 14, 2008
I get this message when trying to save files in Photoshop CS2. This happens about 90% of the time when I try to save or save as. I have to save to the desktop or another folder for it to work.
Message I get: "Could not save "Name.tif" because of a disk error."
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Jun 16, 2008
I'm running Photoshop Elements 5.0. Everything was working fine til this mornin. I've had the program for about a year now. When I tried to open it this morning I got this error message that popped up.
It says:
Unable to continue because of a hardware or system error. Sorry, but this error is unrecoverable.
I've tried repairing the program. That didn't work. Restarted my computer. That didn't work. Uninstalled the program and tried opening it again. That didn't work. I'm at a loss! I really need to get into my program b/c my work is there. I tried opening some of my files (they are located in my Pictures folder) and they pop up with the same message.
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Jul 7, 2010
Could not complete this operation. There is not enough scratch memory available.when trying to save for web. The content has a lot of linked images, around 1000x1000 px each, used with clipping masks, drop shadows and glows at 300dpi.I realize that this might be hard to flatten for JPEG and I'd be fine with long processing times (which I get) but out of memory?.
Those are all gigabytes, not megabytes, no mistake. There's NO WAY that there's not enough scratch memory available.And this is how the process looks; Physical memory usage at this point is 62%, Commit charge - 15%.
Currently, I can work around this by making a screenshot of "Original" tab in Save for Web dialogue when it's there - because sometimes it's just a pink-filled window.
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Jan 22, 2013
Everytime I try to save a file in PS it tells me I can't because the disk is full.I have to save it to the desktop and then cut/paste it into the folder I want.So annoying and time consuming! been doing this for months. How can I correct this?
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Jan 16, 2013
The crashes always occur while editing a photo in the Camera Raw editor in Bridge (most of the time they are JPG files, yes you can edit JPGS in the Adobe Camera Raw editor) and then hit the "Open Image" button that will open the image in Photoshop. Often Bridge, Photoshop and InDesign all are "not responding" and have to be force quit.
Always when I'm editing a photo in Photoshop that is on a server I get the " Could not create a preview because of a disk error message" which I have to hit the OK button to clear. I just tested this several times and I never get the disk error message when editing an image from my hard drive. I suspect there is a network communication problem.
MacBook Pro 15" Early 2011
2.2 GHz Intel Core i7
8GB 1333 Mhz DDR3 RAM
AMD Radeon HD 6750M 1024 MB
OS 10.8.2 (12c60)
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Jun 7, 2006
I draw, or even add text to an object this always pops-up:
Disk Error- 108 occurred while reading or writing to a scratch disk. this error is unrecoverable.
What can I do about this? This has NEVER hapenned before.
I'm on a Compaq Presario PC, OS: Windows XP Home Edition.
I am using Photoshop CS2.
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