Photoshop :: OSX Lion And CS5 Scratch Disc Error
Mar 19, 2012
I've been using Photoshop CS5 for awhile now (about a year and a half). Up to yesterday I was running OSX Snow Leapord with no issues. Yesterday I upgraded to OSX Lion and today, my first day using Photoshop in Lion, I'm getting repeated "scratch disc error" messages with a "quit" button (no other options). Photoshop works fine for awhile, three hours or so, and then I'll get the "scratch disc error" message and will be forced to quit Photoshop and restart.
My main drive is a 2Tb drive with 1.7Tb of available space, so I'm sure scratch disc space isn't a problem. I've got about another Tb of scratch disc space available on two other internal drives. I've got 14Gb of Ram, all memtested and working perfectly. It clearly seems to be an issue with OSX Lion since it never happened before today. A few other details: I'm up to date with Photoshop CS5, I have Open GL turned off because I'm on an older Mac Pro (a 3.0 Ghz dual quad core, 2.1) and my video card doesn't play nicely with Open GL (a whole different kind of crash).
All three times I've gotten the "scratch disc error" pop-up today it seems to have been when I open multiple files. This last time I opened something like 8 files. Big deal; sometimes I open 40 or more without any problems. I have yet to lose any of my work (I save constantly - a habit born out of past frustrations), so it's managable, but it shouldn't be happening.
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Apr 8, 2012
I have had Photoshop CS5 installed on my system for over a year, and it worked fine all this time under Snow Leopard. Now that I've upgraded to Lion, Photoshop will not open due to these messages:
-Could not open a scratch file because the disk is unavailable.
-Could not initialize Photoshop because the disk is unavailable.
The scratch disk in question is an 80gb partition of a 1tb internal hard drive. If I delete the preferences file (by holding down cmd-shift-opt when starting PS) then it starts up just fine. If I go into preferences and reset it to use the scratch disk, then next time I try to reopen the program I get the same 2 error messages and I have to ditch the preferences again.
There is nothing wrong with the disks, I verified them. And anyway, I've been using that scratch disk with Photoshop for the last year with no issues. It was only after I switched to Lion that this started happening.I need to be able to take advantage of the performance increase that a scratch disk offers.
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Apr 10, 2012
I have a iMac 27" Mac with OSX Lion running Photoshop CS5...When i print to my Epson Stylus 1400 color printer I get the following error message...Disc Not Available...All other printing works
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Nov 11, 2008
This is my first post, and I was hoping someone can help me out. I'm looking to add a seperate internal HD to use as the Photoshop Scratch exclusively. I'am considering the WD Raptor 36GB SATA 16MB 10000RPM.
My question is: Size-wise, will 36GB be enough?
I'm on a budget. I can almost get 2 x 160GB SATA 7200 for the price of the 1 x Raptor 36GB, so I really want to be sure I'm doing the rigth thing and aiming for speed.
My Set-Up would then be:
Internal 1: 320 GB 7200 (main drive / programs & system installations)
Internal 2: 36 GB Rapter (photoshop scratchdisc exclusive)
External 1: 500 GB Mybook (all documents)
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Feb 19, 2004
I get an error which says my scratch disc is full. The question is how does one empty an existing scratch disc? None of the manuals seem to cover this.
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Oct 23, 2012
I just upgraded to CS6 and updated a volume to Mountain Lion (latest version) — a disk that I was using for Scratch. Now, when I attempt to open Photoshop I get a "Could not open a scratch file because the disk is not available" message then closes.
I know Photoshop didn't have a problem with this particular volume prior to Mountain Lion. I made the Library file visible in ML in case PS needed something there as well as trashing the prefs & permission repairs but still no joy. Switching the Scratch volume to another (non ML) disk let's PS open no problem.
PS 13.01, Snow, MacPro 8gb RAM
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Oct 27, 2013
once i was reading an adobe pdf "How to get better performance in photoshop cs5" - that was in 2009 or 2010, and may be outdated, but there was a calculation method to determine the size of a scratch disc. (similar calculation see below, if i can remember right)
i am asking myself, how can i determine the correct size of an external SSD-scratch disc, only used by photoshop (completely empty):should i buy a 128GB or 256GB or 512GB SSD which is only reserved for photoshop?
basic question 1 : i guess i should avoid to set the internal SSD as photoshop scratch disc, as it slows down everything?
basic question 2 : in sense of maximum performance: better buy an external USB3.0 or thunderbolt SSD? will photoshop really use the extra thunderbolt speed when swapping data?
secondary question:
can i calculate the size regarding my daily working habits?
i am mainly working like this:
- with my imac 27" late 2013 with 32GB RAM and 256 GB internal pci-e SSD (800 MB/sec), which will stay always half empty for performance reasons.
- OSX 10.8 mountain lion and 10.9 mavericks soon
- photoshop cs5, cs6 and cc (always without extended)
- 8bit and 16bit mode
- only RGB
- with latest phocus/Hasselblad and canon RAW Files which produce a basic .psb document at ...
- 10.000 x 7000 px at 300dpi
[code]....
i wonder how to calculate ?
for example:
10.000 x 7000 px at 300dpi needs for one image layer at 16bit: 2GB RAM in photoshop cs6 or cc (just as a number), this may be wrong so lets take 2GB RAM and multiply with 10 image layers in my .psb file (16bit) = 20 GB RAM, and multiply with 20 adjustment layers (guess they need less ram, for one lets say 500MB) = 20GB + 10GB = this 16bit .psb layer file would need 30GB RAM, so when i have 32GB in my imac, i set cs6 or cc to 70% ram usage, it misses at least round 8-10GB RAM > can i guess that photoshop would swap these 8GB onto my scratch disc? or do i miss something important in my thinking?
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Jan 13, 2013
Why PS only shows 9.98G scratch disc space available where i have a 120G ssd assigned as scratch? How "Scratch Sizes" indicator works?
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Mar 5, 2013
I recently changed the Photoshop (CS6) Scratch Disk choice from the default Boot Drive to one of the other internal drives in my MacPro (OS 10.6.8).
When I restart Photoshop (CS6) I get the message:"Could not open scratch file because disc is not available" and Photoshop will not launch.
I then restart Photoshop with "Command - alt - shift" keys held down (as per suggestion at URL.....)and reset the preferences which allows Photoshop to come back.(Resetting preferences returned the Boot Drive to scratch disk status.)
I have another MacPro that - same OS 10.6.8 and Adobe CS6 - and I don't have this scratch disk allocation problem.What is going on with the one MacPro that prevents me from selecting a Photoshop scratch disk other than the boot drive?
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Nov 15, 2013
No one of the used files are bigger than 20MB in file size. When opening the file, my empty hard drive space (40GB of free space) decreases to ZERO. Which temporary file on earth can be 40GB big? My system is an i Mac with 24GB RAM. How can this happen?
EDIT: I just found out this might be the so called scratch-disc. But anyway, how can a file take up this much space? Photoshop has a allocated RAM space of 16GB on my system.
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Aug 29, 2012
My scratch disc instantly fills up when I open a 1.4 gb file? I have 400gb available?
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Feb 10, 2013
I want to "Delete the Adobe Photoshop Settings File", but at startup when I hold down [ctrl alt shift] I get the "scratch disc preferences" window instead. It was fine for a long while and this just started recently.
I have Windows and Photoshop CS5. The scratch disc preferences is on the first selection 'start up'.
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Sep 26, 2013
I would like to use a separate drive, like I do with PhotoShop, as a scratch disc for my Corel programs. Can this be done?
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Jan 23, 2014
using mac os I need to change my scratch disc from the default "system" to an external drive.
In preferences> scratch discs it sees the hard drive i have attached...so i choose it, I click ok and get the usual warning about having to restart illustator to implement the change. problem is, when i quit, then restart illustrator, no dice. it's defaulted back to " system". I change it again. click ok. then, just to see, i re- open the preference panel. it's already gone back to " system". what gives? i've tried over and over and it just wont take.
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May 7, 2007
I'm trying to create a digital layout in PSCS version 8.0, and when I go to save the psd file (very early stages of the creation...its not very large yet) I get an error that says "Unable to save (file name) because of a disc error". I've never seen this before and am trying not to panic, but I'm on a deadline! LOL And am running behind as usual!
I am using an older mac, and I'm pretty dang maxed out on Gb...gotta clean up some files, but having a hard time finding a free dup file finder for macs...so I'm procrastinating, basically. Could the fact that I've got very little Gb available left have something to do with this?
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Aug 10, 2012
1) I'm unable to designate an internal drive as a scratch disc (non boot drive). Drive is clean, empty, I've chkdsk'd, permissions set to full, I can read and write files on it, and I'm able to designate it as scratch for Illustrator but PS6 doesn't like it. Says I don't have access.
2) I upgraded to PS6 extended (cloud) and after a week it now hangs during startup at loading Nik Color Efex Pro 4 plugin. Hangs for about 3 minutes before continuing.
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Jun 6, 2013
so i recently restored my computer back to factory settings .. so my computer doesnt even have any new downloaded app .. i download photoshop cs6 now im getting scratch disk errors ..which i dont see possible if my computer doesnt have anything on it (besides what it came with) my hard drive has 276 gb i only used 33 . i made an external hard drive and that has 8 gb ... also its moving very slow .. also its telling me i cant make an new canvas size 1920 x 1020 with an resloution of 300 .. im using windows 7 Toshiba
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Apr 2, 2013
I can not install new product says contacr customer service
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Sep 27, 2013
I have just installed CS5, and all components work except for Photoshop, which will not open. I am on a new Macbook Air running Mountain Lion 10.8.5 with 1.3 GHz Intel Core i5. The error message reads: "You can't open the application "Adobe Photoshop CS5.1" because PowerPC applications are no longer supported." I have already tried reinstalling and deleting the library file: com.apple.LaunchServices.plist and restarting. What can I do?
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Aug 15, 2013
I am Using Adobe Photoshop CS3 Version 10.0 and I keep getting the error "Not enough Scratch memory available to perform this action" whenever I try to Save a .psd file to a .jpg/.jpeg file.
I did go to Edit -> Preferences -> Performance, and add my other two partitions as scratch disks, also put up my E: drive as the primary scratch disk on the top of the list (Which has 80GB's of space) but I still keep getting this error.
My file (the .psd that i am trying to save to a .jpg) has a total size of 56MB and 300dpi with 4 or 5 layers in it and the target jpg file is supposed to be 12inches by 20inches.
Some other things I have tried is celaring the %temp% folder, Defragmenting my Hard Drive(s), Disk Cleanup, set my System Page file to 4GB, but all this is of no use.I know that I have enough RAM and Hard disk space.
does the type of RAM and Processor you are using effect this? I have a DDR RAM.. 2GB, I know its outdated, its our office computer I am working on.. My Processor is a Core 2 Duo which isnt bad.
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Feb 5, 2013
if i add a external drive to my macbook air will it stop the scratch disk message from coming up each time i try to use photoshop cs6?
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Jul 28, 2006
Lately when I try to crop an image in Photoshop CS2 (9.0.1) I get the message that the function could not be completed because the scratch disk was full.
I only have a "C" drive and I have over 15 gig free. I have optimized the hard drive and that didn't do anything . Can someone help me with this problem?
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Jan 4, 2004
What does it mean when I try to open a file in photoshop and get a scratch disk error. And how do I stop it from keep hapening again. I try to solve it by purging out stuff.
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Jan 10, 2009
i cant find the folder of the
scratch disk files...
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May 5, 2012
Running PSD 12.0.4 (Extended) on a Mac Pro, Mac OS 10.7.3. Plenty of ram; plenty of hard disk space.
I just finished installing a new 1TB drive in one of my bays; I now have (3) 1TB drives total. Initialized the new drive (Mac OS Extended/Journaled), partitioned for Lion, then installed the OS and migrated everything from my primary (boot) drive using Migration Assistant.
After finishing, PSD gives the following error on start: "Could not open a scratch file because the disk is not available". I can command+option on start, select the boot drive as scratch and set the rest to None; that configuration works (and sticks). However, if I try to set scratch volumes to either of my backup volumes, I get the same error. Additionally, Illustrator can't even see the other two volumes in the scratch disk selector (PSD sees them, but won't accept them).
Here's what I've done:
- using simple disk drive names (i.e. WD1, WD2, WD3)
- verified all drives with Disk Utility
- ran drive diagnostics on all drives using SMART Utility (no problems found)
- reset paramter ram (comand+option+p+r on Mac startup)
- repaired permissions (all volumes - no permission errors found)
- reset PSD prefs (command+option+shift on start)
- deactivated/uninstalled/reinstalled PSD
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Sep 6, 2012
I've gotten this a couple of times recently. Scratch is on a separate disc and large enough. This was a from a 2 x 2" document as I was trying to paste a smart object from Illustrator.
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Jan 23, 2013
I've uninstalled, then re-installed CS4. While I can get at CS4 Illustrator, Bridge and InDesign, the one I need (Photoshop) doesn't open. I get the error message "Could not open a scratch file because of disk error." When I click "OK," the program shuts down.
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Sep 11, 2012
Photoshop CS6 at opening...What am I supposed to do with this??
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Feb 19, 2013
I have 180 GB of free space on my scratch disk and I try to open 558 MB file, but I still get the "Could not complete your request because the scratch disks are full." -message. I have 8 GB of RAM and no other major programs on. What to do?
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Nov 12, 2012
Here are my specs:
Mac
OS X 10.8.2 Mountain Lion
3.2 Ghz Intel Core i3
8 Gb 1333Mhz DDR3 (was running 4 gb. an apple specialist just installed another 4 of Crucial brand. I wanted 16gb, but apparently I got a Mac in mid 2010 when it's finicky about it's Ram. Ugh)
Photoshop CS5 12.0.4 x64
Brand new 1 TB Toshiba External Used Only as a Scratch Disk,
Available: 999.35
Used 848.3 Mb
Files: 73
Folders: 14
Mac OS Extended (Journaled)
1 TB internal on the Mac that is checkmarked as secondary Scratch.
I'm working with Jpeg image files, mainly using Batch Processing. This error is usually occuring when I go to save my files, but today it occurred in the middle of using Content Aware. My crop tool is set at 250 resolution, and today I hadn't even cropped yet. Mac was freshly restarted last night and only a few picures edited after I restarted, so all memory should have been mainly purged. (although I had used content aware on one picture last night after restarting, a pretty large corner of a studio backdrop)
Should I be partioning my external? Is this TOO much space? My thinking was an empty hard drive wouldn't have to be searched, but I really probably don't know what I'm talking about.
I never got any errors when I was using my internal HD on the Mac, it was just slowing down after using Batch Processing and Actions. (I edit for a photographer) I do realize I should be using Lightroom. I have Lightroom 3, but I just don't have the time to learn right now, as this is the photographers busy season.
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Jan 21, 2013
All my MACINTOSH versions of Photoshop - S5, Elements 10, Elements 11 - display the opening start screen, but ABORT THE LAUNCH of the EDITOR with the error message:
"Could not open scratch file because of disk error."
"Could not initialize Photoshop Elements because the preferences file was invalid (it has been deleted)"
I have cleaned up my external disks so that they all have at least 100GB of free space
How can I correct this so that I can recover the Preferences, re-establish the Scratch Disk, and launch the Photoshop Editor?
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