Premiere Pro :: Constant Crash When Trying To Export
Mar 11, 2014
I'm seeing Premiere Pro CC (7.2.1) constantly crash with a few projects when I try to export. The common thread (as I can see) are that they were all started in earlier versions of Premiere.
I'll finish editing, then hit Ctrl-M (or Export -> Media), and Premiere sits idle for a moment, then it crashes. Importing the project sequence in AME allows for encode though.
Checking the event viewer in Windows turns up that the ntdll.dll might have something to do with it.
Here's some of the information I saw:
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x000000000002dc00
Faulting process id: 0xd24
Faulting application start time: 0x01cf3d541b80d4ea
Faulting application path: C:Program FilesAdobeAdobe Premiere Pro CCAdobe Premiere Pro.exe
Faulting module path: C:WindowsSYSTEM32
tdll.dll
Report Id: 8896833a-a947-11e3-be31-78acc03d0b2e
and this was from another crash just moments before the one above:
Faulting application name: Adobe Premiere Pro.exe, version: 7.2.1.4, time stamp: 0x52aed7f3
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521eaf24
Exception code: 0xc0000005
Fault offset: 0x000000000002dc00
Faulting process id: 0x223c
Faulting application start time: 0x01cf3d50f11ab58e
Faulting application path: C:Program FilesAdobeAdobe Premiere Pro CCAdobe Premiere Pro.exe
Faulting module path: C:WindowsSYSTEM32
tdll.dll
Report Id: 18856ec7-a947-11e3-be31-78acc03d0b2e
System info - Wondows 7 SP1, HPz800 workstation
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Jun 21, 2013
I was using CS5.1 for a while with no problems. Everything went well until one day it gave me an error on hardware acceleration. All it did was give me a scrubby zoom. I spent a few days researching it and eventually gave up on finding a solution.
So I thought I'd try out CS6, to see if it fixed anything. It doesn't. It's worse, even. It crashes randomly at various actions (like switching tools, changing layers, saving), and it crashes without fail if I use liquefy or transform a layer and then try to duplicate it (I'm just trying to make a gif, darnit!) If I'm just drawing and erasing and using undo, it doesn't crash as much. Scrubby zoom is still a problem.
My driver is up to date according to the HP website:Intel High-Definition (HD) Graphics Driver2010-12-03 , Version:8.15.10.2189, 78.05MIt's really old, but HP isn't updating it. I've tried uninstalling it and reinstalling it. Moot point.The driver is compatible with OpenGL.
I also tried this driver, but apparently it's not compatible.
Additional info/things I've tried: Processor: Intel Core i5 CPU M 450 @ 2.40GHZ 2.40 GHzRAM: 4GBSystem type: 64-bit No third-party plug-ins. 60% memory available to Photoshop. Photoshop is updated to the latest version.Windows is updated (I spent a freggin day trying to figure that out because updates were frozen, and then spent 3 hours trying to figure out why F8 wouldn't bring up advanced boot options so I can delete old update logs so I can update windows so I can get photoshop working--TO NO AVAIL) GPU support option is greyed out, so it's already turned off.
When it crashes, all Windows says is "Adobe Photoshop CS6 has stopped working". Then the details afterwards note "files that describe the problem", which include...
The C:UsersBaniAppDataLocalTempWER7781.tmp.WERInternalMetadata.xml file, which states:
-<WERReportMetadata>-<OSVersionInformation><WindowsNTVersion>6.1<Build>7601 Service Pack 1<Product>(0x1): Windows 7 Ultimate<Edition>Ultimate<BuildString>7601.18113.amd64fre.win7sp1_gdr.130318-1533<Revision>1130<Flavor>Multiprocessor Free<Architecture>X64<LCID>1033</LCID>
-<ParentProcessInformation>
[Code]......
The C:UsersBaniAppDataLocalTempWER9D1B.tp.appcompat.txt is on pastebin here: [URL]
So I looked up other issues regarding "aticfx64.dll", and nothing works. My last options are either to downgrade again, or to upgrade my video card, but I don't know what kind of video card I need.
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Dec 28, 2013
After having made a record of my project, I see and hear a sound interference that looks like "click click click click click click". This often happens when rendering the transition constant gain.Here above render my project, the result and the problem.
And here below the photo of my project not encode, before rendering. occurred since the last update 2 Premiere Pro CC.
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Jan 15, 2014
I've now had this happen with two completely separate projects today where I preview my edit, everything looks and sounds good, but then when I export there's a clear audio stutter wherever I used a constant power audio tansition.
NOTE: I experienced the Constant Power bug that happen last month that sounded like a super loud buzz. This is different.
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Apr 15, 2014
I recently lost 11 days on a documentary project due to Premiere's crashes, instability and refusing to launch (including almost 6 hours of Adobe tech support in India remote controlling my iMac, trying in vain to fix the issues).
I decided to give Premiere another try today, thinking Premiere's problems might have been related to the Canon XF300 used on the documentary project. Would I have better luck with different media?
I planned a very simple project: different camera (8 clips shot on Panasonic GH3, in the 72 Mbit All-I MOV mode), different media (2 AIFF audio files).
I made a fresh project, and imported the GH3 clips from the media browser. When I tried to import the 2 AIFF files, Premiere crashed.
Now I can’t even get Premiere to launch, despite rebooting and trashing every cache and Adobe preference I can find (user application support, user preferences, and ~/documents/Adobe). This happens with or without plugins in the Mediacore folder (I use all of Red Giant's plugins and quite a few of FXFactory's).
Are there any other secrets to get Premiere to launch? Now that I am locked into the CC subscription, I would like to at least have a program that can launch.
I hate to be negative, but my experience with Premiere has been absolutely horrible (and costly). And every other Mac-based editor I know who has tried Premiere CC is reporting the same instability. Especially for us television editors, stability is FAR more important than new features.
quad iMac 3.4 GHz, AMD Radeon HD 6970M 2GB, 20GB RAM, MacOS 10.9.2 Mavericks, Premiere 7.2.2
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Mar 28, 2014
When rendering footage in the latest version of premier pro on MAC OS X 10.9.2 no matter what sequence or timeline I am in, premier keeps crashing every time I try and do anything. I have plenty of memory on a brand new MAC computer but it continues to just crash.
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Jan 20, 2014
Premiere was running fine for most of the weekend, then began to crash every time I tried to open the project. Other projects open briefly, followed by a crash within 5 minutes.
Most recent error:
Problem signature:
Problem Event Name: BEX64
Application Name: Adobe Premiere Pro.exe
Application Version: 7.2.1.4
Application Timestamp: 52aed7f3
Fault Module Name: StackHash_1dc2
[code]...
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Jan 15, 2014
I have Adobe Premier Pro CC on a laptop windows 8.1.
I can open the software without problem but when i want to create a new projet, open a projet, import media (all actions which needed to use the window's browser) the soft crash and a "adobe premiere pro has stopped working" pop up appears.
I have the follow report in "C:ProgramDataMicrosoftWindowsWERReportArchiveAppCrash_Adobe PremiereP_c3d8aff034e6134d452e86f0b46eb49124ae68d4_bdc6adc1_9321fcde Report.wer" is attached
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Dec 28, 2013
I read the FAQ on files not importing but am afraid I am having a weird problem.I converted my canon's .mov files to several types :avi,mpeg, and mp4, but they still cause PP to crash every time I try to drag the imported file into the source panel.
I am running HP on Intel Core i7 2630 QM CPU with 6 gig RAM and 64 bit Windows 7.
Deets on the AVI file that caused the crash:
data rate 20000kbps
fps 29
1920x1080
lenth 56 seconds file size 97.7 mb
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Jan 7, 2014
I have had premiere fail to open for a while now on one of my secondary PC's. This computer was setup with a network drive as its disk cache/links to projects. This is so multiple editors can work off the same RAID. Works perfectly, aside from the fact that windows somehow unlinked the network drive. Once this happened premiere fails to launch and crashes when starting the program.
I had got the network drive linked back up at one point and premiere launched again running with zero problems. Again windows messed up the network drive, and premiere again, does not work.
I need to reset the settings for premiere (the disk cache settings).
THINGS I'VE ALREADY TRIED: I already tried holding Ctrl + Shift to reset, did not work. I already tried uninstalling and reinstalling, but the settings were not removed and program keeps crashing.
I would just relink the network drive and then once premiere launches change the disk cache and never do that again, but sadly the computer will not relink to that partical drive.
I'm running windows 8, latest version of CC (just updated). I have 32gig Ram, I7 processor overclocked to 4.4GHz, Nvidia Graphics.
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Dec 20, 2013
I'm running Mac OS 10.8.2, PPro 7.1.0, SG 7.2.
After applying a simple Primary grade in Direct linked SG project, saving and sending back to PPro causes PPro to crash and render the following error:
[/morereel64/releases/2013.09/shared/adobe/MediaCore/MediaLayer/Import erHost/Make/Mac/../../Src/Audio/AudioWaveform.cpp-173]
Then I get a "serious error" dialog and it shuts down.
Re opening the PPro project causes crash after the splash screen.
Opening any other PPro project, direct linking to SG, grading, and returning it to PPro causes this behavior.
This first happened after adding a mask. All transport controls froze, although I could still grade the frame I was stuck on. I saved and sent it back to PPro, and that was the first time PPro crashed. That project is now corrupted and crashes after the splash screen.
Now any direct link to SG causes a crash on return to PPro, and permanently corrupts the project.
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Feb 3, 2014
I select an audio clip in timeline to open it in Source Window.
I try to change the IN POINT from inside the Source Window and I crash. Every time.
Then I click CONTINUE and get this:
I am running PPCC 7.2.2 (4) on a MacPro with 10.8.5 installed.
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Jan 14, 2014
Why does my after effects CS5 x86 crash when it exports the file?is it to large? or is it a ram thing??
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Jul 8, 2013
I have registered my product. When I log in, I see it in the list.I have no "Support code".I have spent 20 minutes trying to figure out how to send them the dump that the program says I should send them so they can find their problem.
In general, I'm very happy with CVS. I've used X5 and just bought X6. So I'm not a whiner.Get it together for support.When you put so many roadblocks in the way of sending you a bug report, you reduce the quality of your product.If you are going to have such a difficult support policy, then the program should have sent the dump automatically to you.
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Mar 17, 2012
Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up. 32 bit version of Photoshop works fine.
Here is the problem signature when they crash.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 12.0.0.0
Application Timestamp: 4bbc5b10
Fault Module Name: CoolType.dll
Fault Module Version: 5.7.82.7602
Fault Module Timestamp: 4b980c97
[code]....
Both are referencing cooltype.dll. I ran Font Doctor on all system and non-system fonts and found no errors. Booted without Extensis Suitcase loading. Nothing works. All 32 bit programs work fine.
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Dec 28, 2013
I'm trying to export a video sized at 3840 x 800. My source video is 4000 x 2250 GoPro time lapse photos transcoded to MP4 or avi.
How do i go about doing this?
Using: CS6 and GoPro Studio for transcoding
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Feb 11, 2014
So I got a new mac and since I have not been able to export anything. I've reinstalled everything, updated it and fenagled with all the settings but nothing seems to stop it. I am using the latest verton of Mavericks and it only happens when I hit export to media.I also checked adobe media encoder and that gets the same error message and cause.
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Dec 12, 2013
I'm trying to export a sequence as XML, but no matter what I try, it exports the wrong sequence. I've tried selecting the sequence in the project panel, then hitting export, and I've also tried opening the timeline and exporting from there.
The sequence being exported is actually used at one point in the sequence I want to export, otherwise I would just delete it temporarily. I'm using Premiere CC 7.2.
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Mar 23, 2014
I am trying to export a 15 minute film, with a LOT of audio clips to OMF for ProTools. The exporting "hangs" during the process when it encounters a certain file-name. The filename is gibberish, so I have not the slightest idea, which file it is, or where on the timeline I could look for it.
Another problem seem to be nested audio sequences can't be exported. Am I correct in assuming that I will have to replace every single clip by hand?
(Why is there no Python interface for Premiere... life would be SO much easier )
I've read through some of the threads concerning OMF: If I understand it correctly, OMF export is really buggy/limited in PPro CC for a fast workflow with a ProTools site?
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Feb 21, 2014
I just finished editing a 67 minute documentary, and I'm preparing to send it to the replication company. The problem I'm running into is that the project looks very clear and clean in premiere pro, however as soon as I export and burn it to a disc via encore, the finished video is noticibly pixelated/grainy, and a lower quality.
The footage was shot in HD. I've tried exporting MPEG-DVD and MPEG so far. The MPEG-DVD setting was worse than MPEG, but that wasn't great.
Is there anything I can try to get this footage to look better? (It's due at the replication company on Tuesday.)
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Jan 29, 2014
How do I export an animated GIF from Premiere CC?
I dont see an Animated codec option
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Feb 28, 2014
i have been working on a pretty long multicam project (About 1h45m) in Premiere Pro CC.I was all done, and during export in Media Encoder i noticed that after about 45m of rendering, the preview window was still showing the beginning of the video. Upon further inspection, i noticed that the video appeared to be Looping. Sencing that something was wrong, i cancelled my render and reopened my project.
when the project reopened i could see that after a couple of edits, there were little white triangles and the top of the clips. I need to stress that before i started rendering, these triangles where not there.
And yes, when i played through my sequence, at every edit (camera change) the multicam clip would play from the beginning again. i have tried to remove everything after where this problem occurs and then drag the footage out. It does allow me to do edits again and it works fine, but i dont really want to spend hours doing it again, not understanding what the problem is and run the risk of it messing up again.
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Dec 10, 2013
I just finnished editing a music video.
It has over 8 video tracks and now I want to export it to a EDL format but It looks like everything needs to go on 1 video track.
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Mar 15, 2014
I am encountering with premiere pro and my new MAC...it overheats the MAC PRO and freezes during export...a simple 3 min timeline with no plugins, just using plain 4k RED RAW...it has to be super cold the computer to boot and render and will go through...I just keep getting frustrating more and more with the problems Premiere CC has with the new Mac Pro...
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Feb 13, 2014
It's listed as a feature numerous times in the forums but I haven't been able to export cut down stock footage as individual clips.
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Mar 14, 2014
I have a timeline of about 40 minutes long with several audio tracks and sounds, some mp3 from you tube and some recorded on the shooting day. everything sound just fine in premiere, I even exported one part of the timeline as a seperate movie and it was o.k. the problem is when I've import the hole track some of the audio tracks were missing/silent. it happend in 2 different projects.
I'm on windows 7 premiere cc update to latest version...
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Jan 24, 2014
I'm having a major issue exporting a sequence out of premier pro CS5 that contains high res jpeg images. The system freezes up during the export. I've been successful exporting the sequence to H.264 (vimeo HD preset) after removing the jpeg. So, I am fairly confident it I've isolated the issue. However, I've gone over the recommended jpeg file sizes for premier pro and am well within the guidelines. The images I'm using are saved at a resolution of 300dpi with a size of about 5600 (w) x 3700 (h) pixels for an average of about 61 megapixels per image. The sequence plays just fine within premier pro. There is only a problem when I go to export.
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Jan 8, 2014
I want to export a spot i made in premiere but i can't see the mxf op1a in the export list. What should i do??
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Jan 30, 2014
I am trying to export a video I have created, so that I can put it on youtube. The problem is, whenever I export it, it exports the voice over, but not the background music.
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Jan 22, 2014
I'm primarily an Avid user but am learning Premiere Pro from scratch. Is it possible to export a QT reference file from Premiere? And if not is there an equivilent in the Adobe world?
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Jun 30, 2013
I just started testing the new premiere CC as a replacement for the Pro5.5.
Most of my clips are AVCHD from the dreadful Panasonic 130 / 160 cams.
Although the new premiere works well as far as handling these clips (surely better then CS6 with the BUG) , when I try to export to mpg2 DVD … well …. Trees grow faster.
For some reason the premiere cs5.5 does it faster, way faster than the CC. The CUDA engine is active in both cases, but has no visible effect on speed. The computer I am using has the I7 6 cores dual threads, 32 GB memory, SSD for system disk and GTX570 for GPU
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