Photoshop :: Why Do Both CS5 (64Bit) And Premiere Pro (64Bit) Crash On Startup

Mar 17, 2012

Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up. 32 bit version of Photoshop works fine.
 
Here is the problem signature when they crash.
 
Problem signature:
  Problem Event Name:          APPCRASH
  Application Name:          Photoshop.exe
  Application Version:          12.0.0.0
  Application Timestamp:          4bbc5b10
  Fault Module Name:          CoolType.dll
  Fault Module Version:          5.7.82.7602
  Fault Module Timestamp:          4b980c97

[code]....
 
Both are referencing cooltype.dll. I ran Font Doctor on all system and non-system fonts and found no errors. Booted without Extensis Suitcase loading. Nothing works. All 32 bit programs work fine.

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Photoshop :: CS4 (64bit) - Crash At Startup

Nov 25, 2008

OS: vista 64bit (all latest updates)
nvidia 8800gts 512 (driver 180.48)
8 gb RAM + latest mobo bios

It was working totally fine then WHAM! I noticed it first when i minimized it to the taskbar to look for some other files on my desktop. now it suddenly doesn't want to start. the 'only' thing is that the pc went into hibernation while i was at lunch a few times this week (can't see that having an effect)

I start it up and it crashes +/- after 8 seconds. EVERY time.

- Tried using the "run as admin" = didn't work (tried it just in case)

- tried changing a few settings in nvidia control panel = nada!

- once i got it open within the 8 seconds, I turned off openGL completly = nada!

- I've used the "DisallowOpenGLWindows_OFF.reg" just in case and that doesn't work either. (its a pretty recent GFX card)

all other cs4 apps (master suite) are working fine!

this exact same thing happened just before i reinstalled vista x64 about a month ago.

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Jul 14, 2013

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Jul 11, 2012

In Photoshop CS6 (64bit), when using the brush tool (with a brush with pressure sensitivity activated), I quite often get a line drawn at the max width selected, as if there was no pressure sensitivity. Everything goes back to normal after I start drawing another line, and happens again after a few lines. It's quite random.  
 
I don't have this problem in any other software (Illustrator CS6 64bit, Painter XII, Sketchbook Pro, Zbrush, ...). I have already checked and I've found some other users on other forums with the same problem.

One example, with a picture of the problem: [URL] Another one, exact same problem: [URL] Some of those users seem to have solved their problem by installing an old driver (6.1.5r3), but they had that problem with Intuos TABLETS in the first place, not a Cintiq 24HD... I have tried that, but unfortunately the driver is not compatible with the Cintiq 24HD.
  
To test this out: I've been able to reproduce the problem 90% of the times I've tried. if I keep the pen at 1 inch from the display so that it's still recognized by the screen but it's not drawing, then wiggle it a bit, and then I slowly move to the screen and tap it (as if I was starting a line with very low pressure), the problem appears and it makes a large dot, as if there was no pressure sensitivity. As I said the test doesn't work every time, but almost.
  
This is an image of what happens when I try and make dots in Photoshop. These are done trying to push the pen with the same (low) pressure. The big ones are from when the issue appears: [URL] 
 
I have tried the pressure test in the Wacom utility software and it seems to work fine, it never jump to full even when I try the method I've just described. In the diagnostic page of the Wacom utility software the pressure is always correct, even when in Photoshop there's the brush sensitivity issue.
 
note: I've already tried to completely re-install my computer + the Adobe software + the lastest wacom driver for my Cintiq 24HD, and the problem is still the same.

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Apr 26, 2012

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Mar 24, 2012

I have been experiencing an intermittent crash of Photoshop CS5 in Windows 7 when saving. I cannot effectively reproduce the problem and am having difficulty diagnosing the cause of the it. I have updated Photoshop to 12.0.4.0 and still experience the crash.
 
Hardware:
AMD Phenom II X4 965 3.4GHz
8GB RAM
AMD Radeon HD 5450
 
Software:
Windows 7 Home Premium Version 6.1 (Build 7601: Service Pack 1)
Photoshop CS5 12.0.4 x64

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May 2, 2012

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A not so obvious box that needs ticking? An option I have missed somewhere?

Is it because the version i have is 64bit? Or is it just not possible to downsave files properly anymore, is 10 just too old now?

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Aug 15, 2011

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I really don't know where to look for answers at this point, and do not have free reign of my work machine to request a reinstall / reimaging of my hard drive. I need a solution that I can bring to the IT department that fixes the issue as simply and quickly as possible.

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Feb 3, 2009

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Apr 2, 2009

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Jan 19, 2009

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What version are you with ?

There is no tech support if you run it on 64bit. As 64bit Pro and Photoshop are two 'professional' things to have, I am at a loss to know why Adobe have ignored 64bit Pro users.

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Apr 18, 2009

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May 16, 2009

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Jun 8, 2009

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May 20, 2009

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Jan 22, 2013

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Intel Xeon CPU E31225
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Exit Code: 6 see specific errors and warnings below for troubleshooting. For example,  ERROR: DF024, DW063 ...
  
-------------------------------------- Summary --------------------------------------
  
- 0 fatal error(s), 14 error(s), 0 warning(s) 
----------- Payload: {83463106-DD1C-4FE5-A61C-DF6715472AD4} Adobe Extension Manager CS6 6.0.0.0 ----------- 
ERROR: DF024: Unable to move file at "C:Program Files (x86)Common FilesAdobeInstallersadobeTemp{83463106-DD1C-4FE5-A61C-DF6715472AD 4}\_90_f004805aa933f587236382b1bac3bac1" to "C:Program Files (x86)Common FilesAdobeHelpCfgen_USExtensionManager.helpcfg" Error 5 Access is denied.(Seq 117) 
ERROR: DW063: Command ARKMoveFileCommand failed.(Seq 117)

[code]....

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