Photoshop :: CS4 (64bit) - Crash At Startup
Nov 25, 2008
OS: vista 64bit (all latest updates)
nvidia 8800gts 512 (driver 180.48)
8 gb RAM + latest mobo bios
It was working totally fine then WHAM! I noticed it first when i minimized it to the taskbar to look for some other files on my desktop. now it suddenly doesn't want to start. the 'only' thing is that the pc went into hibernation while i was at lunch a few times this week (can't see that having an effect)
I start it up and it crashes +/- after 8 seconds. EVERY time.
- Tried using the "run as admin" = didn't work (tried it just in case)
- tried changing a few settings in nvidia control panel = nada!
- once i got it open within the 8 seconds, I turned off openGL completly = nada!
- I've used the "DisallowOpenGLWindows_OFF.reg" just in case and that doesn't work either. (its a pretty recent GFX card)
all other cs4 apps (master suite) are working fine!
this exact same thing happened just before i reinstalled vista x64 about a month ago.
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Mar 17, 2012
Both Photoshop CS5 (64 Bit) and Premiere Pro (64 Bit) Crash on Start up. 32 bit version of Photoshop works fine.
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Here is the problem signature when they crash.
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Problem signature:
 Problem Event Name:         APPCRASH
 Application Name:         Photoshop.exe
 Application Version:         12.0.0.0
 Application Timestamp:         4bbc5b10
 Fault Module Name:         CoolType.dll
 Fault Module Version:         5.7.82.7602
 Fault Module Timestamp:         4b980c97
[code]....
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Both are referencing cooltype.dll. I ran Font Doctor on all system and non-system fonts and found no errors. Booted without Extensis Suitcase loading. Nothing works. All 32 bit programs work fine.
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Oct 11, 2012
Know it's old, but have been using Photoshop CS 8.0 on office Mac Pro and home iMac for years with no problems. OSX is 10.5.8 Leopard. Still works fine on Mac Pro, but has just started crashing at startup on iMac for no apparent reason. Graphic layout comes up and then shuts down. Reinstalled the application with same result.
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Sep 6, 2008
It crashes before it even finished loading. I haven't even gotten the program to work once. Yes, I uninstalled and reinstalled. I have no printer, and I'm using Vista 64.
This is what it says.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 10.0.0.0
Application Timestamp: 4601eae8
Fault Module Name: dlbktwds.ds
Fault Module Version: 3.107.0.0
Fault Module Timestamp: 45df4d5a
Exception Code: c0000005
Exception Offset: 00004da2
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional Information 1: fd00
Additional Information 2: ea6f5fe8924aaa756324d57f87834160
Additional Information 3: fd00
Additional Information 4: ea6f5fe8924aaa756324d57f87834160
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Nov 29, 2008
In a moment of lax attention I've done something stupid to the Photoshop CS version (original 1) and told it to search C:/programfiles for plugins whereas I meant to tell it specifically where to look.
So now it crashes when it gets to the 'Scanning for Plugins' part and of course I can't alter it back to what it should be.
Now when I run Image Ready the plugins are still as normal...
System Restore doesn't change the settings. Uninstall of the Photoshop component doesn't put it right either.
(maybe uninstall/reinstall the entire CS suite - but I guess even then it will still have the bad settings)
So is it a registry thing and if so what needs to be done to stop it searching the entire hard drive programs for plugins.
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Apr 26, 2012
I removed my nVidia Display drivers in safe mode and reinstalled, the problem persist. I reset my PS settings... same problem.It works only in Photoshop 32bits.
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Mar 24, 2012
I have been experiencing an intermittent crash of Photoshop CS5 in Windows 7 when saving. I cannot effectively reproduce the problem and am having difficulty diagnosing the cause of the it. I have updated Photoshop to 12.0.4.0 and still experience the crash.
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Hardware:
AMD Phenom II X4 965 3.4GHz
8GB RAM
AMD Radeon HD 5450
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Software:
Windows 7 Home Premium Version 6.1 (Build 7601: Service Pack 1)
Photoshop CS5 12.0.4 x64
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Nov 13, 2011
I change my motherboard ans proc and memory yesterday, but i don't reinstall windows seven, and now i don't have time to reinstal windows now.Before change my motherboard, 3ds x64 worked good, and now he crash on startup with the report error on jpeg attachement.
3dsmax_minidump.dmp
dmpuserinfo.xml
dumpdata.zip
(and it's written version 3ds max 13 - 64bits)
But 3ds max 2011 x32 works very good I need 3ds max 2011 x64 for use the plugins hair farm.
I already reinstall a several times 3ds x64 but nothing, et try to remove the three dmp, xml, and zip, and also put on Open GL
windows 7 ultimate x64
intel i7 2600 3.4 ghz
8,00 gb ram
geforce 8800 gt
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Nov 1, 2013
I get the following crash meassage on booting AE 12.1 from Mavericks
I have re-installed & trashed Prefs.
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Feb 22, 2012
The company I work for has just switched to Max2012 but my machine has a problem with it. I get this error on startup and whenever I open and close the ribbon:
-- Unknown property: "validobjfunc" in #StructolyBoost(undefined:<data>;Public)
It throws open the max script editor window and a message prompt saying the above text. If I press OK, the message goes away. When I close the editor the message comes back and we have a loop!
To get around it I can press OK. Then run script and go to max root > stdplugs > stdscripts > PolyTools.ms
I looked around and saw people had this error on previous versions of max and the fix was to place a copy of polytools.ms in the startup folder. I tried this and polytools.ms crashes instead on startup. To me from the error given it looks like the ribbon isn't loading a script somewhere that it should do. Placing it in the startup folder makes sense as a temporary fix but in this case it doesn't work. I can run the script after every time max has loaded but this is inconvenient and means I can't do any batch operations which I do quite often.
My PC specs are Win XP x64 SP2, Xeon W3550, 12gb ram, quaddro 3800 and dual screen monitors, I also use a Wacom tablet.
The problem happens in both x64 and x86 installations of 3ds max. We have reinstalled 3ds max countless times. My colleagues have identical computers, hardware wise, haven't had the same issues. We're using SP2 patched 3ds max 2012 too.
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Mar 18, 2013
I changed the 'startup' value from 1 to 2 in ACA 2012, now program crashes. On start up it displays the first error message 3 times (see attached), then opens a blank drawing. Once a select a file it displays the second message 70 times then opens the drawing. After a few seconds a fatal error message is displayed and program closes.
Error messages are the same other than address location changes.
I have tried a repair and a reinstall to no avail.
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Feb 8, 2013
Civil 3D 2013, SP1.
Set STARTUP to 2, and make sure the Sheet Set Manager palette is visible.
Close Civil 3D, then restart it.
It should open in a zero-document state, with the SSM palette visible.
Now open a sheet set, and double click on a sheet in the SSM to open it.
When I do this, I get four "Unhandled Exception" dialogs in a row, then C3D disappears (crashes!)
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Jul 10, 2013
I recently gave my windows a factory restore (fresh start windows original copy), I had no issues with autodesk software before the windows fresh start (i use Revit and 3Dmax too), i even installed and used Autocad 2014 on my laptop before the restore and it ran just fine, problem is now after the windows restore Autocad crashes everytime i open it, installation was smooth and succesfull with no error warninings whatsoever; the problem comes when i start Autocad 2014 for the first time, the initialization window opens and starts loading the files but then (everytime) crashes and freezes my laptop forever, not even the task manager is posible to open
My Specs:
Laptop: Alienware M14x R2
Processor: intel i-7 @2.30 ghz
16 gb RAM
Graphics: Nvidia GeForce 650M 2GB
running on Windows 7 64-bit
after the restore i downloaded the latest drivers for my graphics card, so that shouldnt be the issue, i also switched the processing tu GPU only.
i already tried lots of solutions i saw on other posts, but none seems to suit my need, i tried the .NET framework thing, switching off the windows Aero theme, but the problem remains the same, it still freezes completely my laptop everytime i try to run Autocad 2014, i even tried installing Autocad 2013, Autocad 2011 and Revit 2014 but the issue is the same in all of them they freeze at startup without any pop up error warnings, just freezes.
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May 2, 2012
I've upgraded to CorelDraw X6 but I need the files I make to be openable in Coreldraw 10. When saving I use the drop down box and choose the option for 10 and if they are opened again in X6 before they are opened in 10 they are fine, but when these files are opened in 10 they crash and the file gets wiped (when opened again it's just a blank page).
A not so obvious box that needs ticking? An option I have missed somewhere?
Is it because the version i have is 64bit? Or is it just not possible to downsave files properly anymore, is 10 just too old now?
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Aug 15, 2011
I've recently encountered an error using Max 2010 Design where, a file that I've been working on or have worked on in the past suddenly ceases to open while using Max 64 bit. The file will continue to be openable in Max 32bit, but opening it in 64bit causes instant crashing. I've tried installing the service pack, installing new video card drivers - neither of which fixed the problem.
I really don't know where to look for answers at this point, and do not have free reign of my work machine to request a reinstall / reimaging of my hard drive. I need a solution that I can bring to the IT department that fixes the issue as simply and quickly as possible.
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Aug 26, 2013
I have PSP 15.2.0.12, win 7 64-bit machine with ample power and graphics card. Regularly run multiple CAD programs and so on.
When I double-click the desktop icon to launch the product it crashes - always.
When I double-click an image in Windows Explorer, it launches OK and opens the file with the Edit tab active.
How to resolve the dbl-clk desktop death?
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Jan 10, 2013
my tool palette causes a systematic crash at startup .
is there a way to launch without opening toolpalettes .?
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Feb 3, 2009
Everytime i open a CS3 psd file in Photoshop CS4 extended 64bit the application crash after few minutes or seconds...
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Jul 14, 2013
Just installed CS6 on my new workstation and Photoshop; it freezes upon opening.Every other program I have installed has worked flawlessly, including the rest of the CS6 Suite and Lightroom 5.Both Windows and the Adobe Suite have all available updates already installed.Computer is a new HP Z420 Xeon Workstation, Windows 7 Pro 64bit, 16GB Ram.
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Jul 11, 2012
In Photoshop CS6 (64bit), when using the brush tool (with a brush with pressure sensitivity activated), I quite often get a line drawn at the max width selected, as if there was no pressure sensitivity. Everything goes back to normal after I start drawing another line, and happens again after a few lines. It's quite random. Â
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I don't have this problem in any other software (Illustrator CS6 64bit, Painter XII, Sketchbook Pro, Zbrush, ...). I have already checked and I've found some other users on other forums with the same problem.
One example, with a picture of the problem: [URL] Another one, exact same problem: [URL] Some of those users seem to have solved their problem by installing an old driver (6.1.5r3), but they had that problem with Intuos TABLETS in the first place, not a Cintiq 24HD... I have tried that, but unfortunately the driver is not compatible with the Cintiq 24HD.
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To test this out: I've been able to reproduce the problem 90% of the times I've tried. if I keep the pen at 1 inch from the display so that it's still recognized by the screen but it's not drawing, then wiggle it a bit, and then I slowly move to the screen and tap it (as if I was starting a line with very low pressure), the problem appears and it makes a large dot, as if there was no pressure sensitivity. As I said the test doesn't work every time, but almost.
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This is an image of what happens when I try and make dots in Photoshop. These are done trying to push the pen with the same (low) pressure. The big ones are from when the issue appears: [URL]Â
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I have tried the pressure test in the Wacom utility software and it seems to work fine, it never jump to full even when I try the method I've just described. In the diagnostic page of the Wacom utility software the pressure is always correct, even when in Photoshop there's the brush sensitivity issue.
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note: I've already tried to completely re-install my computer + the Adobe software + the lastest wacom driver for my Cintiq 24HD, and the problem is still the same.
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Apr 2, 2009
I currently have a copy of Photoshop CS4 running on my desk top (ordered this online so I don't have a disk). My desktop has the 32 bit version of Windows Vista. I also have a new laptop running the 64 bit version of Vista - with 4G of memory. I wanted to install CS4 on my laptop so I downloaded the trial version and then entered the serial number from my licensed copy to the version on my new laptop.
So, this is where the confustion lies, when I open my new laptop version it asks if I want to upgrade to the extended version - I don't - but it has a green check mark by my license number so it seems to be o.k. But, when I open the application it has 3D in the top bar. What is going on? I don't want the extended version but would like to take advantage of all the memory on my Vista 64bit system.
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Jan 19, 2009
I don't see PhotoshopCS4 mentioned as certified for Win XP Pro 64bit !
Now seeing that 64bit gets you more than 4Gb RAM and thats a good thing for Photoshop, is anyone using any version of Photoshop on 64bit XP pro and is it ok ?
What version are you with ?
There is no tech support if you run it on 64bit. As 64bit Pro and Photoshop are two 'professional' things to have, I am at a loss to know why Adobe have ignored 64bit Pro users.
...and before someone suggests I get Vista 64, where Adobe have looked at 64bit function, its not an option as my serious 3D CAD program company warn me against it, its resource hungry and not good for such progs, this after testing. Also it would be the death for progs I use that are XP ok and not supported under Vista.
I have an 8Gb PC and wish to continue with Pshop.
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Aug 10, 2009
My photoshop 5.5 in XP hang at startup using my login. If I use the administrator to login, it can startup normally. My account is also in administrator group. I have tried removing the pref file and ini file but no use.
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Apr 18, 2009
CS4 and my 64bit system. I mostly work with files in the 1-2MB range, not large by any means. I will process 2 or 3 photos, and close them.. no problem. But every 3rd or 4th photo, when I open the file, or try to resize/crop it, I get the dreaded "not responding" message and end up waiting 30 seconds to a minutes for PS to come back alive. Obviously this is extremely disruptive to my workflow. I have gone so far as to wipe my system clean, but still experience the same problem. It is a fairly consistent issue that always happens when I process multiple photos. Anyone else experiencing similar problems? Is there some obvious solution I am missing? My specs are as follows.. Intel iCore 7 2.66 Mhz9GB DDR3ATI Radeon 4850 512MB Windows Vista Ultimate 64-bitPS CS4 Extended (with 11.1 update)
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Nov 29, 2008
when I insert a memory card, auto-play for Bridge isn't activated. It is for LR 64bit. So, I'm assuming that Bridge is not 64 bit.
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Jan 3, 2009
I have a problem with CS4 under XP 64 bit. The 'Enable OpenGL Drawing' checkbox in the preferences is grayed out. I have a Radeon 4580 card which should work with CS4.
I recently had Vista 64bit installed and there was no problem there... OpenGL worked just fine in CS4, just as it should.
But I can't get it working in XP64. I've installed the latest drivers but still nothing.
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May 16, 2009
*all* of my cs4 master suite works great - no issues on any app - except the 64bit version of photoshop... it wont launch at all - and yes i have the 11.0.1 update (adobe updater says everything is current and file properties verify new version on both 32 and 64bit exes) running as administrator doesnt help either. also problem occurs when win7 boots in safe mode. i'm running build 7100 of win7 64bit and have 6gig ram on an i7 system with a gtx 285 so i'd love to utilize the benefits of 64bit.... when i attempt to launch the 64bit exe i get an alert dialog error saying "The application was unable to start correctly (0xc000007b). Click OK to close the application."Â and that's it. never makes it to the splash screen or begins loading any dll, it's immediate error.... and like i said, 32bit version works fine from doing cursory google searches and whatnot, i am led to believe it may be a memory addressing issue which i've been unable to investigate or that perhaps my .net framework was out of date? but i checked the framework issue and win7 includes the newest version...
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Jun 3, 2008
I have been experiencing constant crashes in Windows XP 64 bit. Photoshop loads but crashes when I open a file. I am using the Master collection and the other software runs with no problem. I have tried repairing the software repairing windows, reinstalling Photoshop reinstalling the Master collection. Reformatting the drive and doing a complete clean install of Windows and the Master collection. Updating all the drivers. Nothing helps, Photoshop works for a while but then crashes for no apparent reason. There is practically no other software installed apart from 3DS Max. If I transfer the licence to a 32 bit machine I have no problem. It even runs well on a Mac under Bootcamp. The machine in question is a standard HP xw8400 with a NVIDA Quadro FX 1500 video card, 4GB RAM and 2T HD space.
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Aug 13, 2009
I buying a new PC and want to have Avista 64 bit (or Windows XP Prof 64 bit) so I can use the power of the 6-9 Gb memory.Before I buy CS4 I still want to use CS3. Is CS3 working with Vista 64bit even though it can not fully use the 64 bit advantage? (will it run normally or will it be instable, crach, don't work properly) Have anyone experincy of Vista 64bit or Windows XP prof 64 bit version with PS3, Lightroom 2 and Premier Pro if it works well, if there are things to consider before I but it. Is the CS4 with Vista 64 bit much better in performance than with CS3 and Vista 64 bit so it is worth wile to buy CS4? Do anyone tried Windows 7 with CS3 or CS4? Did it work?
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Jun 8, 2009
have Dell Precision M6400 with 12Gb of RAM and Photoshop CS4 (as a part of master collection). Here is my problem: Figure 1 (system spec showing my 12Gb of ram)Figure 2 (showing ps cs4 64bit system info read)Figure 3 (where did all my RAM GO? only 2963?)
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May 20, 2009
I work with large (5B to 15GB) .PSB files (large panoramas). The good news is that I can read one of the PSB files in a couple of minutes (drives the disks full out). Also, photoshop operations although not fast are reasonable. The bad news: Writing a file to disk takes 6 to 10 hours, occassionally 18 hours. During this time, disk IO is nearly non existent, cpu utilization is less than 1%. I have upped the priority of PS to 'high' and it makes no difference. It makes no difference if whether other programs are running, or it is the only program. I have 16GB of memory, a couple of TB of swap disk space, and about 500GB of free destination space (disk are defragmented)
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