Illustrator :: CS6 Hangs On Start-Up / Launch?
Sep 18, 2012
I have a client that installed CS6 Productiom Premium with a volume license on multiple Mac Pros and is saying that Illustrator hangs upon launch, meaning, it will take 1-2 minutes to launch the program. Out of all the computers he has installed the software with, one does not have an issue with start-up and launches almost immediately. He is currently looking on his end what is different on that machine compared to the others.
I have walked him through the steps in deleting his Font cache and resetting his preferences and he still reports a hang-up on launch.
He has Mac Pros with Lion on them.
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Jun 25, 2013
After the update, Photoshop CC hangs after launch and can't be used.
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Jun 14, 2012
I installed PS CS6 on my desktop and it opens in seconds, on my 64bit 12 gb ram laptop, it takes over 3 minutes. I tried resetting preferences and disk cache location. CS 5.5 opens in seconds on the same machine. Just installed two days ago, no plug-ins, happened on very first launch after installing.
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Nov 23, 2013
I'm using Adobe Photoshop CS3 10.0.1.
When launching, the window labeled "Adobe Design Suite Premium CS3" opens - it's only filled with white, and no text or graphics (I think it's usually the window asking me if I want to register, which always comes up when I launch the program (rather annoying in itself). However, now it seems that the launch gets "hung" on this window, as, even the the program starts, all the menus are grayed out, and I can't open any files or do anything. Also, the window mentioned above only has the yellow "minimize" button available in the top left corner, so I can't close it or otherwise get rid of it. Since even the Quit function is grayed out, I have to quit the program with a force quit. Also, this same thing happens in my other CS3 programs (In Design) as well.
I tried trashing the photoshop plist file (com.adobe.photoshop.plist) and also the com.adobe.118.registration file, which had no effect.
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Jan 29, 2009
CS3 Photoshop on Windows XP, I've had this and has been running fine since CS3 was first released. All of a sudden, today, with no updates installed for either software or OS, it's Crashing (not responding) on program start-up, always at same point, when says "find system profiles". I did the ctrl+alt+shift start-up and reset, to no avail. I'm about to start going into all the other clean up options... but was hoping one of the forum gurus would recognize what's happened and point me in the right direction without all the trial-and-error fun.
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Mar 25, 2012
We have photoshop version 5.5 on one PC (XP) and VS 7.0 on another and though they are old they worked happily for years till just lately, now both fail to launch, "Adobe Photoshop has encountered a problem and needs to close" ??? What could be wrong ?
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Nov 19, 2012
how do i disable auto-start in Adobe Quick Launch; elements 3.0
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Jun 19, 2012
Splash screen shows components loading, until it gets to LAYERS ("Preparing working environment.... LAYERS") and it just hangs.
I've tried doing a repair; uninstalling and re-installing. Nothing works.
The program was working fine for months and it just started doing this. No new hardware or software has been installed. Even did a system restore to a time when I know it was working, in case there was some Windows or driver update.
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Mar 10, 2014
Since some updates ago Illustrator CC hangs every few seconds. It is hard to work with it. It seems the problem occurs only with files where other files placed/included. Illustrator is reading data from the network, every few seconds.
All my files are on a Synology NAS. Just I have setup a complete clean new system. No changes. The problem is still there.Using a PC with a 3.5G i7, 32GB Ram.
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Sep 18, 2013
I posted another thread yesterday trying to figure this issue out. Illustrator does NOT actually crash, instead it hangs and simply becomes unresponsive when trying to open a handful of files. I have been reading other threads similar to this and have addressed all of the issues that seemed to have resolved the problem for other people, i.e. reset preferences, reinstalled illlustrator several times and removed preferences, etc. I do have a Wacom Bamboo tablet, but I have removed the driver and files from my Mac. But, it seems odd that the Wacom plugin would cause only a select handful of files to become unresponsive. I have a lot of work that needs to be done but I can't take a step further without Illustrator working properly!
[URL]
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Jun 25, 2012
When I close Illutrator CS5 the application hangs and the windows "this application is not responding" message appears. I have now seen this on 3 different PC's (including a Desktop, Laptop and MacMini Server) all running Windows 7 64bit.Here's the Event log details:
Faulting application name: Illustrator.exe, version: 15.0.0.399, time stamp: 0x4bad3bbf
Faulting module name: AdobeOwl.dll_unloaded, version: 0.0.0.0, time stamp: 0x4b958fed
Exception code: 0xc000041d
Event ID: 1000
Task Category: 100
XML View:
-<Event xmlns=
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
[code]....
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Feb 27, 2014
Illustrator CC will not launch on my mac. I've uninstalled and did a complete download and re-install and it still does not launch. I don't even get to the point where I get an error message.
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May 27, 2013
I have a few users which are all experiencing the same issue. They didn't seem to have this issue until upgrading from CS5 to CS6.
Basically AI stops responding (usually permanantly hangs and requires restarting app) for at least 30 seconds when trying to copy an image from AI into PS. The method they're using is to directly select the image from AI and then simply paste directly into PS (I know there are other methods of doing this but this is apparently the way they have always done it).
Their machines are very well spec'd
OS - Win7 64-bit
RAM - 8 to 32GB!
CPU - i7 INTEL
GPU - Standard (but compatible) and has latest drivers but disabled by PS as i suspect it's not quite grunty enough?
Win7 has been fully updated as well as all Adobe products / Drivers etc...
I have tweaked both AI & PS (including the File Handling & Clipboard setting which enables AICB) for better performance. I think I have basically tried everything and confused as this wasn't a problem when they were using CS5?
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Jan 15, 2014
We are having an issue with CS4 and CS6 with a couple of users who are using Windows 7 64bit. Previously the users were using CS4 on Windows XP 32 bit.
The program seems to open ok and the user is able to create, save and open new files, the issue seems to be when the users try to open files that they previously created. The behavior they see is that the files take between 5 and 10 mins to open (even if stored locally) and the programs hangs when they then try to do anything with the files.
The are using the same hardware, the only difference being that the OS has been migrated to Windows 7 64 bit. CS4 and CS6 were then installed cleanly onto the machines.The users have the same issue with both CS4 and CS6 with their existing files.
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Mar 12, 2013
Since last thursday we have been having major issues opening files from our network share on server 2012. Everytime we go to open an .ai it hangs illustrator for about 15-20 seconds?
This has only started happening to all 3 machines we have
Our network is 1GB links, 2 of our computers are massive spec, i5's 16gb ddr3 1600, ssds......., other one slightly older ddr2 no ssd (problem exists on them all)
If we drag the file to the desktop then open, this is instant but reading from the server is being a nightmare!
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Jan 14, 2014
Creative Cloud Illustrator will not launch on my Mac running 10.6.8. InDesign & Photoshop work fine. But even after multiple uninstalls and reinstalls, the illustrator icon simply bounces and stops, failing to launch the application.
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Jan 28, 2014
I have Adobe CC on a Mac 10.6.8. Illustrator has just stopped launching. It bounces a few times, then stops. No error message. I have:
- restarted my machine
- updated the Illustrator CC
- restarted application deleting preferences
- deleted my Wacom drivers (even though they were up to date)
- I do not have any 3rd party drivers
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Jun 21, 2013
Photoshop cc is crashing when i try to edit original photo from illustrator cc or cs6. and when i try to open photo from Photoshop it crashes again.
then i try to set my default program for all my jpegs to Photoshop cs6 and it doesn't let me do that.
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May 21, 2013
I'm having a problem that whenever I used Arabian language which I have bought from a company named Scribedoor, the illsutrator will hang on me. Sometimes, after I had saved the file it will be corrupted.
I've having stuck here as Scibedoor technical support does not support my region.
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Nov 20, 2013
We have heard from few users that there is a crash on launch after the latest Illustrator update 17.0.1 on WINDOWS. We need to debug this issue and to isolate this. Any user who is encountering this on windows can join the connect session: [URL]
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Mar 20, 2014
I have just updated Illustrator CC to v17.1 and now it will no longer launch.There is a bouncing icon in the dock for about a second and then no activity, no warnings or errors.My mac is quite old (MacPro5.1 Quad-core running osx 10.6.8) which may well be the problem.Never the less Illustrator 17.0 ran perfectly well prior to the update.
Uninstalling Illustrator 17.1 and reinstalling v17.0 works.If Illustrator is allowed to update as recommended it no longer launches.Is there something in the update that prevents my older spec mac from running it?
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Jul 24, 2013
I am running CS5.1 and suddenly Illustrator gets hung up on opening a particular file every time I launch. I do want to open this file, but since I just get the spinning rainbow every time I do - I'm guessing it's corrupt now - I've tried to work on other files. Any other file launches fine, but then it quickly tries to open this corrupt file too, hanging up the program until I force quit.
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Oct 23, 2013
When I try to launch Illustrator I get the message "To open 'Adobe Illustrator CS6,' you need a Java SE 6 runtime. Would you like to install one now?" When I click "install" it goes through a downloading process but then I don't get any download (that I can find) and nothing has changed and I still can't launch Illustrator. I've repeated this process three times.
InDesign and Photoshop seem to be running fine. It's only Illustrator which is giving me this problem.
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Sep 12, 2013
Photoshop CC (Newest update) crashes every time I double-click on a vector-layer created in Illustrator! It should automatically open the layer in Illustrator but all I see is the 'Wheel of Death'!?(OSX 10.8.4 - Adobe CC)
Crash-Log:
Date/Time: 2013-09-12 10:02:42 +0200
OS Version: 10.8.4 (Build 12E55)
Architecture: x86_64
Report Version: 11
[code]...
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May 8, 2013
I finally updated my CS6 suite. Eveything seemed fine until I opened Illustrator. Crashed
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May 14, 2012
Why is this bug still in this program? This is my palette as saved...Same palette after relaunching.......and it goes on like this for another 10 inches or so. Every layer and group was minimized prior to saving.
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May 21, 2012
The inital thread was created because Adobe Illustrator from CS6, downloaded via the Creative Cloud, quits unexpectedly upon launch everytime. However, all of the other desktop apps I downloaded work perfectly.
I tried every step suggested in the thread, however none of the solutions worked. I restarted my computer afterwards and it still does not work.
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Jan 2, 2014
I'm having problems trying to launch Illustrator CC on my MacBook. It keeps unexpectedly quiting when trying to open. Below is the link to the error message I am receiving.
[URL]
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Nov 7, 2013
My illustrator CC crashes right after it launches on the MAIN profile of my macbook pro. It launches fine in the guest profile.
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Dec 6, 2012
Hardware config:
Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Software:
System Version: OS X 10.8.2 (12C60)
Adobe Creative Cloud, Illustrator CS6
Problem:
Adobe Illustrator was working fine on my MacBook Pro. That is in the shop being fixed, meanwhile I have a loaner computer which is what the specs are above. All my Adobe apps work, except for Illustrator. When I launch it, it loads everything but just as the main menu across the top loads I get an error stating:
Configuration error uninstall and reinstall the product.
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Jan 25, 2013
Having issue of illustrator failing to launch. Gets as far as Initialising Fonts 90% then freezes. Reinstalling didn't resolve the problem, also made sure it was updated as much as possible. (CS5 on Mac OS X 10.7.4)
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