We have heard from few users that there is a crash on launch after the latest Illustrator update 17.0.1 on WINDOWS. We need to debug this issue and to isolate this. Any user who is encountering this on windows can join the connect session: [URL]
View 2 RepliesI've installed the entire CS6 Creative Suite on a new Windows 8 Machine. Launcing any of the applications other than Acrobat 10 causes a crash. Windows 8 and the Nvidia GTX670 are all up to date. Crash reports for Photshop and Illustrator are as follows:
Version=1
EventType=APPCRASH
EventTime=130049840096886225
ReportType=2
Consent=1
UploadTime=130049840098761275
ReportIdentifier=37a6f1e2-7397-11e2-bea3-9cb70dad8ba7
IntegratorReportIdentifier=37a6f1e1-7397-11e2-bea3-9cb70dad8ba7
NsAppName=Photoshop.exe
Response.BucketId=23ed3b6a404a94083e867a3519a4b84e
[code]....
I recently lost 11 days on a documentary project due to Premiere's crashes, instability and refusing to launch (including almost 6 hours of Adobe tech support in India remote controlling my iMac, trying in vain to fix the issues).
I decided to give Premiere another try today, thinking Premiere's problems might have been related to the Canon XF300 used on the documentary project. Would I have better luck with different media?
I planned a very simple project: different camera (8 clips shot on Panasonic GH3, in the 72 Mbit All-I MOV mode), different media (2 AIFF audio files).
I made a fresh project, and imported the GH3 clips from the media browser. When I tried to import the 2 AIFF files, Premiere crashed.
Now I can’t even get Premiere to launch, despite rebooting and trashing every cache and Adobe preference I can find (user application support, user preferences, and ~/documents/Adobe). This happens with or without plugins in the Mediacore folder (I use all of Red Giant's plugins and quite a few of FXFactory's).
Are there any other secrets to get Premiere to launch? Now that I am locked into the CC subscription, I would like to at least have a program that can launch.
I hate to be negative, but my experience with Premiere has been absolutely horrible (and costly). And every other Mac-based editor I know who has tried Premiere CC is reporting the same instability. Especially for us television editors, stability is FAR more important than new features.
quad iMac 3.4 GHz, AMD Radeon HD 6970M 2GB, 20GB RAM, MacOS 10.9.2 Mavericks, Premiere 7.2.2
"updated" Photoshop CC on Manager but crash at launch.
View 2 Replies View Relatedsince yesterday, ExtenScript Toolkit crash when I try to launch it...I'm working under MacOSX 10.7.4 and ES 5.
I tried to reinstall it, but it doesn't work.The only way to make it work, is to copy it in a folder like /Documents...
Process: ExtendScript Toolkit [5399]
Path: /Applications/Utilities/Adobe Utilities-CS5.localized/*/ExtendScript Toolkit.app/Contents/MacOS/ExtendScript Toolkit
Identifier: com.adobe.estoolkit-3.5
Version: ESTK CS5 3.5.0.52 (3.5.0.52)
Code Type: X86 (Native)
Parent Process: launchd [296]
[code]....
i am using windows xp professional and when i open the app it says it can not find an entry point from KERNELL32.dll.
View 4 Replies View RelatedI recently installed the Developer Preview of Windows 8. I already had PSP x4 installed in Windows 7 and it worked fine. Once I tried launching it after the upgrade if failed to load. I completely uninstalled PSP x4 and reinstalled. Still will not launch.
View 14 Replies View RelatedI have three MAC's using Parallels with Windows 7 X64 on a domain. I cannot get Corel Draw x5 to launch on one. It just simply crashes and records Failed to Release Mutex Error ID = Returned Error 288 & 1 in the event log. I have tried removing Corel Draw from the workstation 3x in combination with manual and automatic. I have spent over 8 hours on this and cannot find a solution on line. I have removed user settings as well. I have the original media. I have tried downloading another copy from CNET but the key will not work.
View 14 Replies View RelatedI was able to successfully download and install the trial version of PS Elements 11 on 64 bit Windows 7. However, trying to open the program doesn't result in any error, it just won't launch. Even after rebooting I am not able to launch the program. My PS Elements 8 is still working fine.
View 6 Replies View RelatedI finally can get Organizer to run by using the new short cut I created but Editor refuses to display anything other than a small gray box on the upper right side of my desktop and a border that is missing a substantial amount of pieces!
View 3 Replies View RelatedEver since I've installed PS CC it has crashed several times per day. I've installed 14.1.2, and the crashes still persist.
The viewport always fails to rerender at some point when I'm zooming in or out or have changed layers. The scenerios differ, but it always has to do with a needed graphics refresh. On some occasions the crash dialog will not appear until I attempt to save (knowing that's already crashed, but hoping...).
I have used Photoshop since (I believe) version 2. CC is the worst release I have ever seen.
AMD Phenom II X4 945 Processort 3.00 GHz
8.00 GB
64-bit Win 7
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 14.1.2.427
Application Timestamp: 524002c6
Fault Module Name: Photoshop.exe
[code]...
i have atocad 2011 installed on my computer (64 bit), a HP Pavilion p6370nl desktop pc, and also have a new videocart: nvidea gt 640, but if start atocad, it starts, and close then. what to do? i already have reinstalled it and also repaired it so...
View 9 Replies View RelatedI have a user that when adding a sliding window has Revit crash on her. This is happening several times during the day. There will be over 80 of these windows. Her workstation has plenty of grunt, Xeon Quad core, 12Gb RAM etc. I have attached the journal file that shows the crash.
View 1 Replies View RelatedI have Adobe Premier Pro CC on a laptop windows 8.1.
I can open the software without problem but when i want to create a new projet, open a projet, import media (all actions which needed to use the window's browser) the soft crash and a "adobe premiere pro has stopped working" pop up appears.
I have the follow report in "C:ProgramDataMicrosoftWindowsWERReportArchiveAppCrash_Adobe PremiereP_c3d8aff034e6134d452e86f0b46eb49124ae68d4_bdc6adc1_9321fcde Report.wer" is attached
I tried to print the layout from autocad, the autocad will freeze and it will prompt out the AutoCAD Application error message as the attachment below. Once click on "cancel", the application will shut down itself.
*The printer is HP LaserJet P5225.
*Other program like Revit, MS Word and etc still able to print well.
*Computer spec: Windows 7-64bit, 12 GB RAM, Xeon processor.
*Installed with the HP original driver from original disc that given
I have been experiencing an intermittent crash of Photoshop CS5 in Windows 7 when saving. I cannot effectively reproduce the problem and am having difficulty diagnosing the cause of the it. I have updated Photoshop to 12.0.4.0 and still experience the crash.
Hardware:
AMD Phenom II X4 965 3.4GHz
8GB RAM
AMD Radeon HD 5450
Software:
Windows 7 Home Premium Version 6.1 (Build 7601: Service Pack 1)
Photoshop CS5 12.0.4 x64
WARNING/ Windows update crash X6
View 14 Replies View RelatedAfter an AutoCAD/Windows crash, I reboot. The system begins to load Windows (Win 7 splash), then the screen goes blank and a white Windows cursor appears -- nothing more; no desktop or taskbar.
Control-Alt-Del does nothing, however, the HDD light continues to flash as if it is continuing to boot. The same thing happens when I boot in Safe Mode (except cursor is larger due to different resolution).
I can boot from bootable CD and everything works fine. HDD scan and memtest both pass. I formatted the drive and reinstalled Windows and AutoCAD and everything works fine. However, two days later, the same exact problem occurred on the second of five workstations.
Details:
Win 7 Professional 64bit
MS Office Home and Business (with Outlook configured for IMAP)
i7 processor, 6GB ECC RAM, Nvidia Quadro 600 w/1GB RAM.
AutoCAD 2013 was originally loaded from a trial version, then purchased license key installed.We are using Xref on a file server and opening drawing on a file server across a ethernet Gbit lan.
Illustrator CC will not launch on my mac. I've uninstalled and did a complete download and re-install and it still does not launch. I don't even get to the point where I get an error message.
View 3 Replies View RelatedCreative Cloud Illustrator will not launch on my Mac running 10.6.8. InDesign & Photoshop work fine. But even after multiple uninstalls and reinstalls, the illustrator icon simply bounces and stops, failing to launch the application.
View 7 Replies View RelatedI have Adobe CC on a Mac 10.6.8. Illustrator has just stopped launching. It bounces a few times, then stops. No error message. I have:
- restarted my machine
- updated the Illustrator CC
- restarted application deleting preferences
- deleted my Wacom drivers (even though they were up to date)
- I do not have any 3rd party drivers
I have a client that installed CS6 Productiom Premium with a volume license on multiple Mac Pros and is saying that Illustrator hangs upon launch, meaning, it will take 1-2 minutes to launch the program. Out of all the computers he has installed the software with, one does not have an issue with start-up and launches almost immediately. He is currently looking on his end what is different on that machine compared to the others.
I have walked him through the steps in deleting his Font cache and resetting his preferences and he still reports a hang-up on launch.
He has Mac Pros with Lion on them.
I have just updated Illustrator CC to v17.1 and now it will no longer launch.There is a bouncing icon in the dock for about a second and then no activity, no warnings or errors.My mac is quite old (MacPro5.1 Quad-core running osx 10.6.8) which may well be the problem.Never the less Illustrator 17.0 ran perfectly well prior to the update.
Uninstalling Illustrator 17.1 and reinstalling v17.0 works.If Illustrator is allowed to update as recommended it no longer launches.Is there something in the update that prevents my older spec mac from running it?
I am running CS5.1 and suddenly Illustrator gets hung up on opening a particular file every time I launch. I do want to open this file, but since I just get the spinning rainbow every time I do - I'm guessing it's corrupt now - I've tried to work on other files. Any other file launches fine, but then it quickly tries to open this corrupt file too, hanging up the program until I force quit.
View 3 Replies View RelatedWhen I try to launch Illustrator I get the message "To open 'Adobe Illustrator CS6,' you need a Java SE 6 runtime. Would you like to install one now?" When I click "install" it goes through a downloading process but then I don't get any download (that I can find) and nothing has changed and I still can't launch Illustrator. I've repeated this process three times.
InDesign and Photoshop seem to be running fine. It's only Illustrator which is giving me this problem.
I finally updated my CS6 suite. Eveything seemed fine until I opened Illustrator. Crashed
View 1 Replies View RelatedWhy is this bug still in this program? This is my palette as saved...Same palette after relaunching.......and it goes on like this for another 10 inches or so. Every layer and group was minimized prior to saving.
View 8 Replies View RelatedThe inital thread was created because Adobe Illustrator from CS6, downloaded via the Creative Cloud, quits unexpectedly upon launch everytime. However, all of the other desktop apps I downloaded work perfectly.
I tried every step suggested in the thread, however none of the solutions worked. I restarted my computer afterwards and it still does not work.
I'm having problems trying to launch Illustrator CC on my MacBook. It keeps unexpectedly quiting when trying to open. Below is the link to the error message I am receiving.
[URL]
My illustrator CC crashes right after it launches on the MAIN profile of my macbook pro. It launches fine in the guest profile.
View 2 Replies View RelatedHardware config:
Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Software:
System Version: OS X 10.8.2 (12C60)
Adobe Creative Cloud, Illustrator CS6
Problem:
Adobe Illustrator was working fine on my MacBook Pro. That is in the shop being fixed, meanwhile I have a loaner computer which is what the specs are above. All my Adobe apps work, except for Illustrator. When I launch it, it loads everything but just as the main menu across the top loads I get an error stating:
Configuration error uninstall and reinstall the product.