Illustrator :: Why Is AI Quitting Unexpectedly Every Time Upon Launch
May 21, 2012
The inital thread was created because Adobe Illustrator from CS6, downloaded via the Creative Cloud, quits unexpectedly upon launch everytime. However, all of the other desktop apps I downloaded work perfectly.
I tried every step suggested in the thread, however none of the solutions worked. I restarted my computer afterwards and it still does not work.
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Jul 23, 2011
I just upgraded to Lion, and now my Illustrator crashes before it opens. I tried deleting the prefs files, but no luck.
Here's the error:
Process: Adobe Illustrator [8593]
Path: /Applications/Adobe Illustrator CS5/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 399 (15.0.1)
Code Type: X86 (Native)
Parent Process: launchd [150]
Date/Time: 2011-07-23 18:08:41.424 -0400
OS Version: Mac OS X 10.7 (11A511)
Report Version: 9
Interval Since Last Report: 64735 sec
Crashes Since Last Report: 15
Per-App Crashes Since Last Report: 13
Anonymous UUID: 17486957-5091-4D35-9C35-190464A01EAD
[code]....
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Jan 2, 2014
I'm having problems trying to launch Illustrator CC on my MacBook. It keeps unexpectedly quiting when trying to open. Below is the link to the error message I am receiving.
[URL]
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Sep 2, 2013
Why does my Photoshop CS5 keep quitting unexpectedly?
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Oct 11, 2012
Why is my ps3 quitting unexpectedly all the time?
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Feb 21, 2013
I've literally been opening it for the past hour but it quits within 30-60 seconds..Did they purposely give us this one for free knowing it doesnt work
This is the message...
Process: Adobe Photoshop CS2 [204]
Path: /Applications/Adobe Photoshop CS2/Adobe Photoshop CS2.app/Contents/MacOS/Adobe Photoshop CS2
Identifier: com.adobe.Photoshop
Version: 9.0 (9.0x196) (9.0)
Code Type: PPC (Translated)
Parent Process: launchd [88]
[code]...
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May 9, 2013
I get a procedure entry point error every time I launch my Illustrator CS6.
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Mar 19, 2014
Illustrator keeps quitting even when I save a new Illustrator document, it quits when reopening it.
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Nov 2, 2013
I tried 3 times to update Photoshop CC and it failed each time. Now the program will not launch. Do I need to re-install the program?
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Mar 7, 2013
Every time I launch Paint Shop Pro X5 my recent file list is empty. I thought the program was supposed to remember the last four images that were opened. I then have to select File > Open but now the program defaults to a folder called My Pictures. I store my images in my own folder elsewhere. I would like to set my folder to be the default folder. I have to navigate to my folder ever time I launch the tool. If I go to File > Preferences, I do not see a place where I can change the setting.
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Nov 28, 2012
It happen recently when I try to launch Adobe CS6 Illustrator, the loading stop at switch library and quit unexpectedly. I did not encounter such issue previously. I tried updating Illustrator patch but it is still having such issue.
I am using a Mac Book Pro, OS X 10.7.5, here is the error message.
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Feb 18, 2014
It works fine until I try to move a path, any path, that I've drawn with the pen tool. It happens on any file I work in When I do, it quits and gives me the message below.
Process: Adobe Illustrator [1500]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 17.1.0 (17.0.0)
Code Type: X86-64 (Native)
Parent Process: launchd [142]
Responsible: Adobe Illustrator [1500]
User ID: 501
Date/Time: 2014-02-18 19:18:52.630 -0800
OS Version: Mac OS X 10.9.1 (13B42)
Report Version: 11
Anonymous UUID: B3A0132E-B579-C3FC-1AB9-D4C9C1E032E4
[code].....
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Sep 19, 2012
Photoshop CS6 and Illustrator CS6 crash unexpectedly when trying to open a file. I'm on OSX 10.6.8. I installed the software through Creative Cloud. I tried deleting preferences and it still doesn't work. Here is the error details.
Process: Adobe Photoshop CS6 [254]
Path: /Applications/Adobe Photoshop CS6/Adobe Photoshop CS6.app/Contents/MacOS/Adobe Photoshop CS6
Identifier: com.adobe.Photoshop
Version: 13.0.0 (20120315.r.428)
Code Type: X86-64 (Native)
Parent Process: launchd [96]
[code]....
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Feb 27, 2014
Illustrator CC will not launch on my mac. I've uninstalled and did a complete download and re-install and it still does not launch. I don't even get to the point where I get an error message.
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Jan 14, 2014
Creative Cloud Illustrator will not launch on my Mac running 10.6.8. InDesign & Photoshop work fine. But even after multiple uninstalls and reinstalls, the illustrator icon simply bounces and stops, failing to launch the application.
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Jan 28, 2014
I have Adobe CC on a Mac 10.6.8. Illustrator has just stopped launching. It bounces a few times, then stops. No error message. I have:
- restarted my machine
- updated the Illustrator CC
- restarted application deleting preferences
- deleted my Wacom drivers (even though they were up to date)
- I do not have any 3rd party drivers
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Sep 18, 2012
I have a client that installed CS6 Productiom Premium with a volume license on multiple Mac Pros and is saying that Illustrator hangs upon launch, meaning, it will take 1-2 minutes to launch the program. Out of all the computers he has installed the software with, one does not have an issue with start-up and launches almost immediately. He is currently looking on his end what is different on that machine compared to the others.
I have walked him through the steps in deleting his Font cache and resetting his preferences and he still reports a hang-up on launch.
He has Mac Pros with Lion on them.
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Nov 20, 2013
We have heard from few users that there is a crash on launch after the latest Illustrator update 17.0.1 on WINDOWS. We need to debug this issue and to isolate this. Any user who is encountering this on windows can join the connect session: [URL]
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Mar 20, 2014
I have just updated Illustrator CC to v17.1 and now it will no longer launch.There is a bouncing icon in the dock for about a second and then no activity, no warnings or errors.My mac is quite old (MacPro5.1 Quad-core running osx 10.6.8) which may well be the problem.Never the less Illustrator 17.0 ran perfectly well prior to the update.
Uninstalling Illustrator 17.1 and reinstalling v17.0 works.If Illustrator is allowed to update as recommended it no longer launches.Is there something in the update that prevents my older spec mac from running it?
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Jul 24, 2013
I am running CS5.1 and suddenly Illustrator gets hung up on opening a particular file every time I launch. I do want to open this file, but since I just get the spinning rainbow every time I do - I'm guessing it's corrupt now - I've tried to work on other files. Any other file launches fine, but then it quickly tries to open this corrupt file too, hanging up the program until I force quit.
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Oct 23, 2013
When I try to launch Illustrator I get the message "To open 'Adobe Illustrator CS6,' you need a Java SE 6 runtime. Would you like to install one now?" When I click "install" it goes through a downloading process but then I don't get any download (that I can find) and nothing has changed and I still can't launch Illustrator. I've repeated this process three times.
InDesign and Photoshop seem to be running fine. It's only Illustrator which is giving me this problem.
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May 8, 2013
I finally updated my CS6 suite. Eveything seemed fine until I opened Illustrator. Crashed
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May 14, 2012
Why is this bug still in this program? This is my palette as saved...Same palette after relaunching.......and it goes on like this for another 10 inches or so. Every layer and group was minimized prior to saving.
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Nov 7, 2013
My illustrator CC crashes right after it launches on the MAIN profile of my macbook pro. It launches fine in the guest profile.
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Dec 6, 2012
Hardware config:
Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Software:
System Version: OS X 10.8.2 (12C60)
Adobe Creative Cloud, Illustrator CS6
Problem:
Adobe Illustrator was working fine on my MacBook Pro. That is in the shop being fixed, meanwhile I have a loaner computer which is what the specs are above. All my Adobe apps work, except for Illustrator. When I launch it, it loads everything but just as the main menu across the top loads I get an error stating:
Configuration error uninstall and reinstall the product.
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Jan 25, 2013
Having issue of illustrator failing to launch. Gets as far as Initialising Fonts 90% then freezes. Reinstalling didn't resolve the problem, also made sure it was updated as much as possible. (CS5 on Mac OS X 10.7.4)
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Mar 5, 2012
Just installed CS5.1 a couple of weeks ago. Runs no problem in 64 bit. But 32 bit is a different story..In Mac, Get info, and set CS5 to open in 32 bit, CS5 launches an instantly freezes with the spinning beach ball.I can't do anything expect force quit.Mac Pro, 8 core, 10 GB ram, OS 10.5x
I need to be able to run in 32 bit for plug-ins that are not 64 bit.
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Jul 21, 2006
My copy of PhotoShop has worked fine ever since I've had it
Now, suddenly, I can't open it. When I try, the loading splash screen appears and goes through all the things it's loading, as usual. But as soon as it's finished loading, it automatically quits on its own.
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Aug 18, 2013
photoshop cs6 won't stop quitting.
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Aug 8, 2012
I Have to force quit Photoshop CS5 in order to get it to quit at all? Then it takes quit azwhile to quit after which a user report comes up to be sent in to Adobe.
I have tried opening it resetting the prefs file, to no avail.
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Sep 23, 2012
I just upgraded my iMac (3.06 GHz i3 with 8 GB RAM) to OS X Mountain Lion (10.8.2). Tonight I opened Photoshop CS5 for the first time since the OS X upgrade and created a new document (8.5x11 grayscale, 300dpi). Everything was fine until I saved the document, then "saved as" under a different filename. When I tried to re-open the original document, Photoshop immediately quit and continued to quit every time I tried to open the original document. I concluded that the document had gotten corrupted and started over, recreating the document from scratch; but exactly the same thing happened again. Once I saved the original document under a different name, Photoshop immediately quit every time I tried to reopen either the original document or the "saved as" version.
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