Illustrator :: Fails To Launch After CC 17.1 Update
Mar 20, 2014
I have just updated Illustrator CC to v17.1 and now it will no longer launch.There is a bouncing icon in the dock for about a second and then no activity, no warnings or errors.My mac is quite old (MacPro5.1 Quad-core running osx 10.6.8) which may well be the problem.Never the less Illustrator 17.0 ran perfectly well prior to the update.
Uninstalling Illustrator 17.1 and reinstalling v17.0 works.If Illustrator is allowed to update as recommended it no longer launches.Is there something in the update that prevents my older spec mac from running it?
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Jan 28, 2014
I have Adobe CC on a Mac 10.6.8. Illustrator has just stopped launching. It bounces a few times, then stops. No error message. I have:
- restarted my machine
- updated the Illustrator CC
- restarted application deleting preferences
- deleted my Wacom drivers (even though they were up to date)
- I do not have any 3rd party drivers
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When I click at the botton, "To see what data this error report contains, click here."
AppName: photoshop.exe AppVer: 13.0.0.0 ModName: photoshop.exe
ModVer: 13.0.0.0 Offset: 012378bb
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Photoshop Camera Raw 7.1
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Here is my system info:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Mac OS 10.7.2
System architecture: Intel CPU Family:6, Model:42, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
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Logical processor count: 8
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Free memory: 10271 MB
Memory available to Photoshop: 15083 MB
[code].....
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[code]...
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We have heard from few users that there is a crash on launch after the latest Illustrator update 17.0.1 on WINDOWS. We need to debug this issue and to isolate this. Any user who is encountering this on windows can join the connect session: [URL]
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