Illustrator :: Won't Launch Since Mavericks Installed
Oct 23, 2013
When I try to launch Illustrator I get the message "To open 'Adobe Illustrator CS6,' you need a Java SE 6 runtime. Would you like to install one now?" When I click "install" it goes through a downloading process but then I don't get any download (that I can find) and nothing has changed and I still can't launch Illustrator. I've repeated this process three times.
InDesign and Photoshop seem to be running fine. It's only Illustrator which is giving me this problem.
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Oct 26, 2013
I have two Macs, a late 2012 MacBook Pro and a 2009 iMac, both installed with Creative Cloud and running Mavericks. The MBP is doing great. No issues whatsoever, and it is my main machine these days.
However, Photoshop CC is crashing on launch on the iMac every time. I can't use it at all there. Here is the top of the crash log, leaving off everything from "Binary Images:" on...
Process: Adobe Photoshop CC [2380]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Identifier: com.adobe.Photoshop
Version: 14.1.2 (14.1.2.427)
Code Type: X86-64 (Native)
Parent Process: launchd [168]
Responsible: Adobe Photoshop CC [2380]
User ID: 501
[code]....
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Oct 18, 2013
When I hit the save for web menu item it can take 5-30 seconds for the dialog box to launch (cs6). Seems that cs6 is doing some heavy disk activity but not sure what its actually writing or doing but I have a fast machine with lots of memory and plenty of CPU yet I get these VERY long delays. All I can find on this problem is that people had suitcase instaslled and I do not. So how I determine what is going on so I can stop this.
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Dec 15, 2013
My old computer finally died, and so I just bought a new iMac with OSX Mavericks... I am wondering if my old Illustrator CS can be installed into my new iMac and if it would be compatible with OSX Mavericks? (I successfuly reinstalled my Photoshop CS4 and it is compatible with OSX Mavericks, but I am skeptical that such an old version of Illustrator will also install successfully)
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Feb 3, 2014
No plugin installed. Tried deleting the preferences several times. Installed latest wacom driver. Reinstalled two times Illustrator. Signed in and out of Creative Cloud. Verdana and Tahoma are installed.
Tried this solution without sucess.
Here is the log I have when I try launching Illustrator.
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Oct 30, 2013
pixel rendering does not seem to work correctly in Illustrator CC on OS X 10.9 Mavericks.
Objects are placed correctly, and stick to pixel grid, but Illustrator renders them as being off-grid.
I have installed Illustrator CS6 as a temporary solution, and the same file works correctly.
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Feb 7, 2014
I'm using Adobe Illustrator 15.0.2 (CS5) on my iMac which is running Mavericks (OS 10.9.1). In the past, I've simply trashed my plist files in my user's Library's Preferences folder. I did this and it doesn't seem to work. I'm not computer savey enought to do any programming work without very clear instructions. I see that people have talked about the difficulty with doing such things in Mavericks.
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Oct 28, 2013
Using Mavericks on my Mac I saved a swatch in the default folder in Photoshop CC as a .ASE file. The default folder path is: Users>myusername>Library>Application Support>Adobe>Adobe Photoshop CC>Presets>Color Swatches.
When I tried to load the swatch in Illustrator using 'Load> Other library' in the swatches panel I find that the Users>Library folder is hidden meaning I can't drill down. Obviously I could save my swatch in a more accessible place but am I wrong in expecting the default folder to not be hidden?
I can navigate to the Library folder at Finder level via the Go menu by holding the option key but I'm unable to do this in the Illustrator dialogue.
So my question is this: In order to share swatches between CC apps do I either have to save them in a folder I define or is there a way of accessing the hidden User>Library folder within a Load Library dialogue?
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Oct 24, 2013
I installed Mavericks yesterday ... Am having issues with Illustrator. First it wouldn't open and had to runt he Java install, that took care of that. I am able to make new files without problem and open EPS files, but cannot open existing AI files UNLESS going to File > Open. If I double click on an AI file I get the error "The appliation can't be found"
I am not running any 3rd party plug ins.
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Dec 7, 2013
the 3rd time of asking about the tools pallete.
I am using Illustrator CS5.1 on a iMac, I am working on 10.9 Mavericks, and now the crosshair/cursor/ various tools have almost dissappeared to a /faint grey in tint, will I have to wait for a fix from Adobe or Apple or is there something in preferences I can click to solve issue?
I Have already reported this 'Bug' via Adobe website.
I have to keep pressing my nose against the screen and squint my eyes to see where I am drawing and designing, it's not a pretty sight.
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Dec 8, 2013
Using CS5, upgraded to Mavericks onMacbook Air. The cursor shows up in selection, direct selection, etc. as a black arrow or appropriate shape. BUT it all but dissappears as an ultra-faint grey? symbol in type, line, rectangle! how to get the cursors to be black or darker?
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Feb 27, 2014
Illustrator CC will not launch on my mac. I've uninstalled and did a complete download and re-install and it still does not launch. I don't even get to the point where I get an error message.
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Jan 14, 2014
Creative Cloud Illustrator will not launch on my Mac running 10.6.8. InDesign & Photoshop work fine. But even after multiple uninstalls and reinstalls, the illustrator icon simply bounces and stops, failing to launch the application.
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Jan 28, 2014
I have Adobe CC on a Mac 10.6.8. Illustrator has just stopped launching. It bounces a few times, then stops. No error message. I have:
- restarted my machine
- updated the Illustrator CC
- restarted application deleting preferences
- deleted my Wacom drivers (even though they were up to date)
- I do not have any 3rd party drivers
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Aug 28, 2013
I have a problem with Illustrator CS6 on Win7 x86 on one of our users' machines. The font Arial Narrow is installed, MS Word / Framemaker pick it up and you can use it, but Illustrator and InDesign won't see the font. So my user can't use Arial Narrow as the family so can't select the font for bold/italics/underline. He can only choose narrow as a sub style of the Arial family, but Arial Narrow has been installed seperately.
The font has also been placed in the Common subfolder for adobe softwares, but after that it still won't be found.What has been tried:
Uninstall and Reinstall the fontAdd font to font folders for adobe products (both common and product specific)Clearing Windows and Adobe font caches ..All these steps have not solved our problem.
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Feb 24, 2014
I am planning to buy Illustrator and a MacBook air / pro, but the macs comes with a flash drive, and it is stated that Illustrator cannot be installed on flash drives.Can this really be true? It must be the way all new laptops are going.
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Sep 18, 2012
I have a client that installed CS6 Productiom Premium with a volume license on multiple Mac Pros and is saying that Illustrator hangs upon launch, meaning, it will take 1-2 minutes to launch the program. Out of all the computers he has installed the software with, one does not have an issue with start-up and launches almost immediately. He is currently looking on his end what is different on that machine compared to the others.
I have walked him through the steps in deleting his Font cache and resetting his preferences and he still reports a hang-up on launch.
He has Mac Pros with Lion on them.
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Nov 20, 2013
We have heard from few users that there is a crash on launch after the latest Illustrator update 17.0.1 on WINDOWS. We need to debug this issue and to isolate this. Any user who is encountering this on windows can join the connect session: [URL]
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Mar 20, 2014
I have just updated Illustrator CC to v17.1 and now it will no longer launch.There is a bouncing icon in the dock for about a second and then no activity, no warnings or errors.My mac is quite old (MacPro5.1 Quad-core running osx 10.6.8) which may well be the problem.Never the less Illustrator 17.0 ran perfectly well prior to the update.
Uninstalling Illustrator 17.1 and reinstalling v17.0 works.If Illustrator is allowed to update as recommended it no longer launches.Is there something in the update that prevents my older spec mac from running it?
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Jul 24, 2013
I am running CS5.1 and suddenly Illustrator gets hung up on opening a particular file every time I launch. I do want to open this file, but since I just get the spinning rainbow every time I do - I'm guessing it's corrupt now - I've tried to work on other files. Any other file launches fine, but then it quickly tries to open this corrupt file too, hanging up the program until I force quit.
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Nov 8, 2013
I have installed a third-party plug-in with the Adobe Extension Manager, but it does not appear in the Scripts menu. I can access it by going to Scripts > Other and navigating to the plug-in, but by default it doesn't appear in the menu. Do I have to reset Illustrator?
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Sep 6, 2013
after installing new fonts I downloaded, I cannot get a sample, or even the name listed, of the font in the character panel of any of the new fonts. All the previously installed fonts show up fine. The new fonts have samples in Photoshop, Microsoft Word, etc, just not in Illustrator. Is there some way I can change this in Illustrator?
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Aug 9, 2012
I have Installed the Creative Suite 6 with InDesign, Photoshop and Illustrator under Windows 7 Professional 32bit. A customer specific font has been installed in Windows and shows up in Notepad, Microsoft Office 2010 and other programs including Photoshop CS6. For InDesign I had to copy it to the "Programdirectory"Fonts folder and this worked fine. Only Illustrator CS6 doesn't show this Font (a TrueType font "cust.ttf") as available when I want to format a text with it. I've searched Google and Adobe but no luck so far. Based on other articles I also renamed the "IllustratorFonts.lst file - but also to no avail...
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May 8, 2013
I finally updated my CS6 suite. Eveything seemed fine until I opened Illustrator. Crashed
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May 14, 2012
Why is this bug still in this program? This is my palette as saved...Same palette after relaunching.......and it goes on like this for another 10 inches or so. Every layer and group was minimized prior to saving.
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May 21, 2012
The inital thread was created because Adobe Illustrator from CS6, downloaded via the Creative Cloud, quits unexpectedly upon launch everytime. However, all of the other desktop apps I downloaded work perfectly.
I tried every step suggested in the thread, however none of the solutions worked. I restarted my computer afterwards and it still does not work.
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Jan 2, 2014
I'm having problems trying to launch Illustrator CC on my MacBook. It keeps unexpectedly quiting when trying to open. Below is the link to the error message I am receiving.
[URL]
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Sep 30, 2009
I have been going crazy trying to get my custom scripts to appear in the "Scripts" menu item under "File" in Illustrator CS4. I've tried placing them in Presets > Scripts, I've tried creating a folder under "Plug-Ins" called "Scripts" and placing them there, and several other places in an attempt to find anything that will work, but so far nothing has. I've also tried deleting the Illustrator Prefs but that didn't work.
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Nov 23, 2012
cs6 upgrade is installed, do I need to keep CS4 installed?
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Nov 7, 2013
My illustrator CC crashes right after it launches on the MAIN profile of my macbook pro. It launches fine in the guest profile.
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Dec 6, 2012
Hardware config:
Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Software:
System Version: OS X 10.8.2 (12C60)
Adobe Creative Cloud, Illustrator CS6
Problem:
Adobe Illustrator was working fine on my MacBook Pro. That is in the shop being fixed, meanwhile I have a loaner computer which is what the specs are above. All my Adobe apps work, except for Illustrator. When I launch it, it loads everything but just as the main menu across the top loads I get an error stating:
Configuration error uninstall and reinstall the product.
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