Photoshop :: CC Crashes On Launch With Mavericks
Oct 26, 2013
I have two Macs, a late 2012 MacBook Pro and a 2009 iMac, both installed with Creative Cloud and running Mavericks. The MBP is doing great. No issues whatsoever, and it is my main machine these days.
However, Photoshop CC is crashing on launch on the iMac every time. I can't use it at all there. Here is the top of the crash log, leaving off everything from "Binary Images:" on...
Process: Adobe Photoshop CC [2380]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Identifier: com.adobe.Photoshop
Version: 14.1.2 (14.1.2.427)
Code Type: X86-64 (Native)
Parent Process: launchd [168]
Responsible: Adobe Photoshop CC [2380]
User ID: 501
[code]....
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Oct 23, 2013
When I try to launch Illustrator I get the message "To open 'Adobe Illustrator CS6,' you need a Java SE 6 runtime. Would you like to install one now?" When I click "install" it goes through a downloading process but then I don't get any download (that I can find) and nothing has changed and I still can't launch Illustrator. I've repeated this process three times.
InDesign and Photoshop seem to be running fine. It's only Illustrator which is giving me this problem.
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Oct 28, 2013
Since i have installed the last version of iOS Mavericks Ps CS6 crashes and reporting me the next error.Here´s the error report:
Process: Adobe Photoshop CC [12842]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Identifier: com.adobe.Photoshop
Version: 14.0.0 (14.0.0.221)
Code Type: X86-64 (Native)
Parent Process: launchd [146]
Responsible: Adobe Photoshop CC [12842]
User ID: 501
[code]....
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Dec 10, 2013
I subscribe to Digital Photo magazine, from England. They supply a CD with every issue. I attempted to read in a .jpg file directly in the PSE 12 editor. PSE consistently crashes as soon as I start the process. I tried the same process on PSE 10 and 11 with the same result. I then took the CD on my Windows 7 system, which also has the save versions of PSE. On Windows 7 the process works without a hitch.
Workaround. If I import the file from the CD while in PSE 12 organizer, highlight the file and then invoke the editor, it works fine. I do NOT want to use a workaround. This should work AND in no event should the system crash.
NOTE: I have submitted the crash reports to both Apple and Adobe without getting any response.
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Oct 28, 2013
i updated my work computer to the new Maverick OS update. Everytime i open an After Effects project up over the server it crashes. I never had this problem before and until after i installed Mavericks.
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Oct 29, 2013
I have updated downloaded and installed the patch for AE CC but still unable to launch AE CC.
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Jan 10, 2014
Slowly but surely my OSX environment is being extricated from the absolute lunacy that every file used by any application had to reside on the machine's root drive. Adobe Premiere Pro, for example, created a $USER/Documents/Adobe subdirectory where it stored my profile information. I attempted to move that profile information to a network drive and to use an alias to point $USER/Documents/Adobe at $NETWORK_DRIVE/Adobe. Now Adobe Premiere Pro CC crashes on startup. I have attempted to trash my preference (deleting the 7.0 subfolder of the Adobe/Premiere Pro folder).
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Jun 27, 2013
Every time I open Photoshopp CC on my Mac Pro (8-core, 32Gb RAM) I get the spinning beachball of death and the app is completely unresponsive. I have logged out and back in to the CC to no purpose. I am completelt fed up with continually beta testing Adobe's software and paying through the nose for it.
There is also no crash log generated, nor an opportunity to submit one.
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Jul 17, 2012
One of my users has had Photoshop CS6 installed pretty much since launch with no issues, however since last week just after launching a Windows error report pops up informing the user that it has crashed, however if the user simply moves the error report window to one side Photoshop will continue functioning normally, but as soon as "Don't Send/Dubug/Send Report" is pressed Photoshop closes.
Below is the error information taken from Event viewer - The machine is running XP SP3, 3GB RAM and an ATI Radeon HD 3600 Graphics card.
Faulting application photoshop.exe, version 13.0.0.0, faulting module kernel32.dll, version 5.1.2600.5781, fault address 0x00012afb.
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 70 68 6f ure pho
0018: 74 6f 73 68 6f 70 2e 65 toshop.e
0020: 78 65 20 31 33 2e 30 2e xe 13.0.
[code]...
Updating the graphics driver.Reinstalling the applicationClearing PS preferences. Nothing on the machine has changed that I could see.
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Feb 5, 2013
I was using an Adobe free month trial of CS6 Production Premium about one month ago, before I purchased it for keeps. Photoshop was working fine.
Ever since registering my CS6, though, whenever I try to launch Photoshop, it gets as far as "Measuring Memory", then crashes with a message "An unexpected and unrecoverable problem has occurred. Photoshop will now exit." There is no crash report (at least, not that I can find).
An Adobe technician on the phone suggested I try upgrading to Mountain Lion, but nothing I've read on similar problems said upgrading is a viable solution. Plus, I'm not too impressed with a troubleshooting tip that involves paying money for a package of improvements which are irrelevant to me, and will probably be accompanied by other drawbacks.
I've tried fixing my preferences, uninstalling and reinstalling... No dice.I'm running CS6 on my MacBook Pro, OS X 10.6.7, with a 2.53 GHz Intel Core i5, and 8 GB of RAM.
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Sep 25, 2012
It had been working fine up until today. I have not made any changes or updates with my computer. It is version CS4, I am on Mac 10.5.8
I tried de-installing and re-installing, did the 11.1 update, still won't open. It crashes before the photoshop template even appears.
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Oct 27, 2013
If I enable Suitcase Fusion 5's auto-activation plug-in for Photoshop CC, the app crashes on launch. If I disable it, Photoshop launches, and performs, normally. The Extensis plug-ins for InDesign and Illustrator work without issue. I've contacted Extensis.
My software and OS are all current; I'm using a 17-inch, mid-2009 MacBook Pro with Processor: 2.8 GHz Intel Core 2 Duo, Memory: 8 GB 1067 MHz DDR3, and Graphics: NVIDIA GeForce 9600M GT 512 MB.
I leave the plug-in deactivated and simply open fonts manually, but I'd really like the Extensis plug-in to work as expected. Desperate for a solution, or at least an understanding of the incompatiblity.
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Jun 1, 2012
Could not initialize Photoshop failed to initialize CoolType..... photoshop cs6, upon launch.. crashes with this error..
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May 10, 2013
I have had this problem intermittently for years with different versions and different computers, but this time it is not going away. I need to use the 64 bit version for large files, but it keeps crashing in several different ways.
1- I open the program from the desktop. It shows the spash screen, shows the workspace for a couple of seconds, and then crashes with the message:
Problem Event Name:APPCRASH Application Name:Photoshop.exe Application Version:12.1.0.0 Application Timestamp:4d90d339 Fault Module Name:StackHash_8d67 Fault Module Version:0.0.0.0 Fault Module Timestamp:00000000 Exception Code:c0000096 Exception Offset:0000000078e650ac OS Version:6.1.7601.2.1.0.256.48 Locale ID:1033 Additional Information 1:8d67 Additional Information 2:8d672743ada8a2e1e75c51ac7051c8c2 Additional Information 3:354b Additional Information 4:354bf194360e47150cf5d5ca4e71d674
I am using the latest version.My video card drivers are totally up to date.I am using a decent computer with 16 gig of ram.I am opening the program as an administrator.I have reset the prefrences too many times to count by deleting the prefrences and holding down ctrl+alt+shift at startup.
2- If by some wild stretch of the imagination I get the program to start with totally cleared prefrences and running as administrator then the program will crash about 75% of the time when using "Save As".If I try to do anything special like create a new folder to put the file into then the chances of a crash increase greatly.
3- If I try to open up a file from Lightroom, even if the files are opening every other way, Photoshop will crash very often.
What is going on here? I have made no changes to my computer, have not installed any new programs, and, as I stated earlier, have everything updated. I even stopped using plugins a long time ago because I did not want to take the chance that it was going to cause this fragile program to crash, so all plugins are uninstalled. Why does this keep happening? When this has happened before everything will work fine for months and then suddenly I cannot get the program to open. When it does open again, for seemingly as unknown a reason as when it stopped, it will work anywhere from a few minutes to another couple of months.
This seems to be a problem that tons of people have, but I have not been able to find any answer other than "Delete Settings" or "Run as Administrator" or "Update *****." What can I do to keep this from happening and to fix it when it happens?
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Sep 4, 2011
So I had VS x3 and it started to give me serious problems, i.e. no longer able to export to MPEG-HD, So now I have X4 thinking it would resolve my issues, but no. Now I cannot even launch X4, as soon as it opens I get an 'unexpected error, program needs to close' message. It freezes immediately, and I cannot even open any menu items. I have tried removing and reinstalling QuickTime 7.55, also tried updating my codecs and uninstalled/reinstalled VSx4, none of that worked. I installed this program on my desktop, and it works fine there but ther only difference there is my desktop runs Vista Ultimate 64-bit, and my Alienware M11x runs Windows 7 Home Prem 64-bit.
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Dec 13, 2012
I have a file that we have worked on for a long time that has important information in it. When I try to open the file, I get this message. I am running AutoCAD LT 2011. My co-worker with AutoCAD lt 2012 is able to open it. I tried to recover the drawing, to no avail.
AutoCAD LT 2011
AutoCAD Civil 3D 2012
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May 8, 2013
I finally updated my CS6 suite. Eveything seemed fine until I opened Illustrator. Crashed
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Jun 20, 2013
I had both Inventor 2012 and 2013 (and entire Product design suite of both program versions) installed on my Win 7 64 bit Dell Precision Laptop, all working flawlessly. On recieving a copy of 2014 I decided to uninstall Inventor 2012 which I carried out through Add/Remove programs in Windows 7. Then I tried to launch Inventor 2013 and got an 0xc0000005 system error as per attachment 1.
I then went through the entire removal process to completely remove Autodesk products to do a fresh install of Autodesk 2014. This worked out and I did everything exactly as suggested here... [URL]
Then I disabled my Avast virus checker and stopped the process via task manager.
I then did a complete fresh install by right clicking on the Setup file on the Product design Suite 2014 dongle and choosing "open as administator" which I started without any issues. The installation then stopped while installing INventor 2014 with a 1406 error as per attachment 2. I searched the registry for the file mentioned in attachment 2 and deleted it from the registry and clicked retry and the installation finished without any further errors. I then restarted my computer and launched Inventor and again I recieved the 0xc0000005 error.
I then updated Inveontor with the DL21503391 update 1 from here... [URL]
I then updated 360.
I then tried to relaunch Inventor by right clicking and choosing "run as administrator" and proceeded to get the error 0xc0000005 as per attachement 1.
Obviously uninstalling 2012 is where the system 0xc0000005 issue began. I am trying to avoid a fresh Win 7 install.
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Nov 7, 2013
My illustrator CC crashes right after it launches on the MAIN profile of my macbook pro. It launches fine in the guest profile.
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Dec 6, 2012
Hardware config:
Model Name: MacBook Air
Model Identifier: MacBookAir4,1
Processor Name: Intel Core i5
Processor Speed: 1.6 GHz
Number of Processors: 1
Total Number of Cores: 2
L2 Cache (per Core): 256 KB
L3 Cache: 3 MB
Memory: 4 GB
Software:
System Version: OS X 10.8.2 (12C60)
Adobe Creative Cloud, Illustrator CS6
Problem:
Adobe Illustrator was working fine on my MacBook Pro. That is in the shop being fixed, meanwhile I have a loaner computer which is what the specs are above. All my Adobe apps work, except for Illustrator. When I launch it, it loads everything but just as the main menu across the top loads I get an error stating:
Configuration error uninstall and reinstall the product.
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Mar 5, 2012
Just installed CS5.1 a couple of weeks ago. Runs no problem in 64 bit. But 32 bit is a different story..In Mac, Get info, and set CS5 to open in 32 bit, CS5 launches an instantly freezes with the spinning beach ball.I can't do anything expect force quit.Mac Pro, 8 core, 10 GB ram, OS 10.5x
I need to be able to run in 32 bit for plug-ins that are not 64 bit.
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Nov 17, 2013
Ever since I updated my Mac to Mavericks, Photoshop CS6 started freezing at random intervals, and it's making it really hard to work like this.
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Nov 24, 2013
I have an English version of Photoshop CS3. Since I upgraded to Mavericks it will not work. It opens, a blank window for the Adobe updater opens and that's it. I can only close them by force closing. Everything is inactive. I can't even access the deactivate or activate menu. I have updated the Jave, repaired, uninstalled, reinstalled, all to no avail.
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Nov 7, 2013
It's about two days I am experiencing lag problems with Zoom Tool on Photoshop CC. The strange thing is that the problem appears only two days ago, when instead I've installed OSX Mavericks on my machine about two weeks (the day of the Public Release)
You can notice that from the moment I finished drawing the "zoom square" and the real zoom lapse about 1,5s (same thing for the Scrubby Zoom).
I've tried to uninstall and reinstall Photoshop, disable plugins and reset tool preferences but unfortunately with no success.
Here are my specs:
Macbook Air Mid 2012 with i5, 8GB Ram, 128GB SSD
Photoshop CC 14.0
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Oct 22, 2013
I don't own Creative Cloud but use OS X 10.6.8 on the i Mac (2011 model) working with previous versions of Adobe CS products ( Photoshop, Illustrator, InDesign, etc.) for my creative work.
Will these software applications work with the latest OS X Mavericks without any hiccups, even if my system doesn't have any Retina display resolution? I've been considering upgrading to Mavericks but wanted to make sure.
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Oct 29, 2013
I am having problems with PS CC crashing on Mavericks. I unistalled and re-installed it but it keeps crashing after opening. Here is the craash report:
Process: Adobe Photoshop CC [417]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Identifier: com.adobe.Photoshop
Version: 14.1.2 (14.1.2.427)
Code Type: X86-64 (Native)
Parent Process: launchd [181]
Responsible: Adobe Photoshop CC [417]
User ID: 502
[code]....
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Oct 25, 2013
I use a MacBook Pro running OSX v10.9 with a 2.66 GHz Intel Core i7 and 4 GB 1067 MHz DDR3. I use Adobe Photoshop CS5 and Adobe Illustrator CS6.
After installing Mavericks last night, I spent a couple hours figuring out that I had to install a Java update and delete my Astute plug-ins for illustrator. Photoshop worked fine (no plug-ins are used). After deleting the old plug-ins, installing the available updates from a Astute's website and restarting the computer, Illustrator was back up and running.
I quit both programs for an hour or so, came back and tried reopening each. Photoshop will no longer open. An error message says "could not initialize program" and shuts it down. Illustrator appears to start but will not open existing or new files.
When restarted in safe mode, each program works properly. What can I do to make them work in normal mode? Is there a way to find out what non-default extensions or plug-ins are preventing my programs from working properly?
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Nov 4, 2013
After updating to Mavricks I revieve an error opon using Photoshop CC. It will allow me to open photoshop and just keep it open, however when I create a new file and start to work it will crash.
Process: Adobe Photoshop CC [743]
Path: /Applications/Adobe Photoshop CC/Adobe Photoshop CC.app/Contents/MacOS/Adobe Photoshop CC
Identifier: com.adobe.Photoshop
Version: 14.1.2 (14.1.2.427)
Code Type: X86-64 (Native)
Parent Process: launchd [192]
Responsible: Adobe Photoshop CC [743]
User ID: 501
[code]....
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Oct 27, 2013
Liquify bug in 13.0.5 under Mavericks ...Liquify no longer remembers your last tool used.
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Nov 19, 2013
I have upgraded my OX to MAvericks and now I can't use my droplets.
They are all saved and I have hundreds of images in seperate folders that my droplet would open, turn to CMYK and save in the same file but as a TIFF. Job was great and saved me tons of time.
But I can't do that now - or can I? How to get this working again or if there's a new way of doing it?
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Aug 14, 2013
Using Wacom Bamboo CTL-460 on my i Mac and have noticed strange Photoshop CC (and CS6) behavior since the first beta of OSX 10.9 Mavericks. After a couple of actions with brushes, colors, moving layers and zooming in/out, my PS gets stuck. It shows brush tool, which can move, but I can do nothing till I switch to another app and then get back to PS. Shortcuts don't wort either.
There are some messages on Adobe forums about PS shortcuts not working properly on 10.9. I thought it might be a bug in OS with it's all-new memory processing, correlating with PS engine somehow, until I plugged my mouse in... everything worked just fine with it! Double-checked this on i Mac and Mac Book Pro: all the same on both machines.
So Wacom driver is definitely causing the issue. The latest driver update does not solve it.
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