Photoshop :: CS6 Applications Crash At Launch On New Windows 8 Machine
Feb 10, 2013
I've installed the entire CS6 Creative Suite on a new Windows 8 Machine. Launcing any of the applications other than Acrobat 10 causes a crash. Windows 8 and the Nvidia GTX670 are all up to date. Crash reports for Photshop and Illustrator are as follows:
Version=1
EventType=APPCRASH
EventTime=130049840096886225
ReportType=2
Consent=1
UploadTime=130049840098761275
ReportIdentifier=37a6f1e2-7397-11e2-bea3-9cb70dad8ba7
IntegratorReportIdentifier=37a6f1e1-7397-11e2-bea3-9cb70dad8ba7
NsAppName=Photoshop.exe
Response.BucketId=23ed3b6a404a94083e867a3519a4b84e
[code]....
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Nov 20, 2013
We have heard from few users that there is a crash on launch after the latest Illustrator update 17.0.1 on WINDOWS. We need to debug this issue and to isolate this. Any user who is encountering this on windows can join the connect session: [URL]
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Jun 27, 2013
CC Applications PS, Illustrator, Adobe Acrobat Pro will not launch in newly installed Mountain Lion OS on Imac Platform. Attempts to launch and run CC applications results in Configuration Error: 213:5. Further, On board PS and Lightroom applications fail to Launch. CS5.1 install CD (DVD) ejects and will not install. The installed CS5.1 Photoshop failed. Attempted downloads. No luck still could not launch. Attempted to re-install from Adobe installation Disc ...Disc is ejected after 3 or 4 minutes.
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Jun 25, 2013
"updated" Photoshop CC on Manager but crash at launch.
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Aug 2, 2012
since yesterday, ExtenScript Toolkit crash when I try to launch it...I'm working under MacOSX 10.7.4 and ES 5.
I tried to reinstall it, but it doesn't work.The only way to make it work, is to copy it in a folder like /Documents...
Process: ExtendScript Toolkit [5399]
Path: /Applications/Utilities/Adobe Utilities-CS5.localized/*/ExtendScript Toolkit.app/Contents/MacOS/ExtendScript Toolkit
Identifier: com.adobe.estoolkit-3.5
Version: ESTK CS5 3.5.0.52 (3.5.0.52)
Code Type: X86 (Native)
Parent Process: launchd [296]
[code]....
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Apr 15, 2014
I recently lost 11 days on a documentary project due to Premiere's crashes, instability and refusing to launch (including almost 6 hours of Adobe tech support in India remote controlling my iMac, trying in vain to fix the issues).
I decided to give Premiere another try today, thinking Premiere's problems might have been related to the Canon XF300 used on the documentary project. Would I have better luck with different media?
I planned a very simple project: different camera (8 clips shot on Panasonic GH3, in the 72 Mbit All-I MOV mode), different media (2 AIFF audio files).
I made a fresh project, and imported the GH3 clips from the media browser. When I tried to import the 2 AIFF files, Premiere crashed.
Now I can’t even get Premiere to launch, despite rebooting and trashing every cache and Adobe preference I can find (user application support, user preferences, and ~/documents/Adobe). This happens with or without plugins in the Mediacore folder (I use all of Red Giant's plugins and quite a few of FXFactory's).
Are there any other secrets to get Premiere to launch? Now that I am locked into the CC subscription, I would like to at least have a program that can launch.
I hate to be negative, but my experience with Premiere has been absolutely horrible (and costly). And every other Mac-based editor I know who has tried Premiere CC is reporting the same instability. Especially for us television editors, stability is FAR more important than new features.
quad iMac 3.4 GHz, AMD Radeon HD 6970M 2GB, 20GB RAM, MacOS 10.9.2 Mavericks, Premiere 7.2.2
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Aug 9, 2012
I recently purchased a new machine with Windows 7, loaded my old Photoshop 7.o.1 software on it, and promptly got a "scratch disc full" error message.
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Oct 21, 2012
Several of the operations out of LR 4.2 say I need to update to ACR 7.2. When I go to the Updates screen in CS6, I get a message saying the servers are busy, or possibly there is a problem with the firewall.
I logged off as my normal user and logged back in as the Administrator and tried it again and got the same message.
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Feb 25, 2013
I am running Photoshop CS6 (Creative Cloud subscription) on a Windows 8 machine. While Photoshop itself starts perfectly OK when I click on the Bridge ikon I get a revolving little circle for a few seconds, then nothing. The same happens when I try to start it from within Photoshop. Mini Bridge says it can't start without full bridge running.
How to get Bridge to run. The only clue I can give to what could be the problem is that I had CS2 running on the machine prior to installing CS6 and I wonder if there is still some detritus from that installation hanging around. By the way I have searched the forum and tried most of the cures suggested in the past for similar problems on earlier versions of Photoshop. It is a anoyance rather than a game stopper for me as I manage my photo library using Light room but I would like to sort the problem out.
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Jul 29, 2013
I'm running the cloud on a window machine 64 bit. Everytime I open Photoshop I get the error : It cannot start because it's missing plugplug.dll, then it does load.
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May 8, 2012
Just installed Photoshop CS6 Extended on two 64 bit Windows 7 machines. One went fine--a clean install on a workstation with no prior CS versions.
Second machine, a laptop, not so good. The 64 bit version hangs as soon as I try to open a file, even using File > New. The program is totally hung and nonresponsive at that point. But the 32 bit version works fine.
Both machines are running 64 bit Win 7, SP1, autoupdated. The second machine had Photoshop 7 and Photoshop Elements 8 still present when I first installed CS6. When the 'hang' first happened, I uninstalled both, and then reinstalled CS6. Problem persisted. Unistalled and reinstalled CS6 again after reboot.
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Jul 13, 2012
Most of the posts I have seen about this related to mac and I am on a Windows 7 machine. Required for importing video as layers (or as least Photoshop told me so)
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Nov 23, 2012
I have just installed elements 11 on a windows 7 machine and whites are showing as cream, even in the colour pickers and swatches. My elements 8 works fine. how do I fix this?
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May 30, 2012
i am using windows xp professional and when i open the app it says it can not find an entry point from KERNELL32.dll.
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Jun 10, 2013
I have installed Lightroom 5 Beta on my new Windows 8 PC a few weeks ago and have a serious problem with it - ocassionally (From a few minutes to an hour), while I am working on Lightroom, I get a blue screen saying something about a problem with "Memory Management", and the PC reboots.
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Dec 24, 2012
Lightroom 4.3 won't start up on my Windows 8, 32 bit machine. Install went fine but when I click on the Lr icon the program appears to start up and I get the Lr in the task bar at the bottom and when I hover over the icon I get a thumbnail of the start screen. When I hover over the thumbnail of the start screen it appears on my desktop but when I move the mouse off the thumbnail the start screen disappears from the desktop so there is no way to get past this point.
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Sep 25, 2012
I was able to successfully download and install the trial version of PS Elements 11 on 64 bit Windows 7. However, trying to open the program doesn't result in any error, it just won't launch. Even after rebooting I am not able to launch the program. My PS Elements 8 is still working fine.
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Jul 19, 2013
I just started out using Lightroom 4 for managing family photos. What I want to do is to share the LR catalog so that my kids and wife can access the database from their own accounts. I tried sharing the directory with the catalog and all the photos. But when I open lightroom from my kids's account, I keep getting an "unexpected error openning the catalog".
I am using Windows 8, 64bit
The catalog was created in my account (adminstrator)
the other accounts are normal accounts
I have searched around but all the questions ask about sharing on network drives. But I just want to share the catalog on the same machine on local harddrive. I made sure that all the other lightrooms are closed in the other accounts (everyone else is signed off) before I tried to open it from my kid's account.
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Nov 1, 2012
I finally can get Organizer to run by using the new short cut I created but Editor refuses to display anything other than a small gray box on the upper right side of my desktop and a border that is missing a substantial amount of pieces!
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Sep 27, 2011
I recently installed the Developer Preview of Windows 8. I already had PSP x4 installed in Windows 7 and it worked fine. Once I tried launching it after the upgrade if failed to load. I completely uninstalled PSP x4 and reinstalled. Still will not launch.
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Sep 29, 2013
Ever since I've installed PS CC it has crashed several times per day. I've installed 14.1.2, and the crashes still persist.
The viewport always fails to rerender at some point when I'm zooming in or out or have changed layers. The scenerios differ, but it always has to do with a needed graphics refresh. On some occasions the crash dialog will not appear until I attempt to save (knowing that's already crashed, but hoping...).
I have used Photoshop since (I believe) version 2. CC is the worst release I have ever seen.
AMD Phenom II X4 945 Processort 3.00 GHz
8.00 GB
64-bit Win 7
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 14.1.2.427
Application Timestamp: 524002c6
Fault Module Name: Photoshop.exe
[code]...
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Feb 1, 2011
I have three MAC's using Parallels with Windows 7 X64 on a domain. I cannot get Corel Draw x5 to launch on one. It just simply crashes and records Failed to Release Mutex Error ID = Returned Error 288 & 1 in the event log. I have tried removing Corel Draw from the workstation 3x in combination with manual and automatic. I have spent over 8 hours on this and cannot find a solution on line. I have removed user settings as well. I have the original media. I have tried downloading another copy from CNET but the key will not work.
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Aug 4, 2012
Got a new computer. Copied and upgraded Photoshop CS2 to CS5. I would like to give the old computer to a family member or friend. Will they be able to use the CS2 on the old machine? (an iMac 10.6) or is that the end of that CS2?
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Mar 24, 2012
I have been experiencing an intermittent crash of Photoshop CS5 in Windows 7 when saving. I cannot effectively reproduce the problem and am having difficulty diagnosing the cause of the it. I have updated Photoshop to 12.0.4.0 and still experience the crash.
Hardware:
AMD Phenom II X4 965 3.4GHz
8GB RAM
AMD Radeon HD 5450
Software:
Windows 7 Home Premium Version 6.1 (Build 7601: Service Pack 1)
Photoshop CS5 12.0.4 x64
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Oct 14, 2011
I am having trouble printing to an HP Designjet T770 from AutoCad LT 2012, on a Windows 7 computer.
I am using the HPGL/2 driver. I can print a test page, and I can print from other programs.
When I try to print, it looks like it is sending it normally, but the printer just ignores it.
I am able to print to this printer from AutoCad 2010 on a Vista computer.
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Sep 12, 2012
i have atocad 2011 installed on my computer (64 bit), a HP Pavilion p6370nl desktop pc, and also have a new videocart: nvidea gt 640, but if start atocad, it starts, and close then. what to do? i already have reinstalled it and also repaired it so...
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Jul 24, 2012
I have a user that when adding a sliding window has Revit crash on her. This is happening several times during the day. There will be over 80 of these windows. Her workstation has plenty of grunt, Xeon Quad core, 12Gb RAM etc. I have attached the journal file that shows the crash.
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Jan 15, 2014
I have Adobe Premier Pro CC on a laptop windows 8.1.
I can open the software without problem but when i want to create a new projet, open a projet, import media (all actions which needed to use the window's browser) the soft crash and a "adobe premiere pro has stopped working" pop up appears.
I have the follow report in "C:ProgramDataMicrosoftWindowsWERReportArchiveAppCrash_Adobe PremiereP_c3d8aff034e6134d452e86f0b46eb49124ae68d4_bdc6adc1_9321fcde Report.wer" is attached
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Nov 3, 2011
I tried to print the layout from autocad, the autocad will freeze and it will prompt out the AutoCAD Application error message as the attachment below. Once click on "cancel", the application will shut down itself.
*The printer is HP LaserJet P5225.
*Other program like Revit, MS Word and etc still able to print well.
*Computer spec: Windows 7-64bit, 12 GB RAM, Xeon processor.
*Installed with the HP original driver from original disc that given
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Dec 13, 2012
WARNING/ Windows update crash X6
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Jun 28, 2012
After an AutoCAD/Windows crash, I reboot. The system begins to load Windows (Win 7 splash), then the screen goes blank and a white Windows cursor appears -- nothing more; no desktop or taskbar.
Control-Alt-Del does nothing, however, the HDD light continues to flash as if it is continuing to boot. The same thing happens when I boot in Safe Mode (except cursor is larger due to different resolution).
I can boot from bootable CD and everything works fine. HDD scan and memtest both pass. I formatted the drive and reinstalled Windows and AutoCAD and everything works fine. However, two days later, the same exact problem occurred on the second of five workstations.
Details:
Win 7 Professional 64bit
MS Office Home and Business (with Outlook configured for IMAP)
i7 processor, 6GB ECC RAM, Nvidia Quadro 600 w/1GB RAM.
AutoCAD 2013 was originally loaded from a trial version, then purchased license key installed.We are using Xref on a file server and opening drawing on a file server across a ethernet Gbit lan.
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