Illustrator :: CC Hangs Upon Opening Certain Files?
Sep 18, 2013
I posted another thread yesterday trying to figure this issue out. Illustrator does NOT actually crash, instead it hangs and simply becomes unresponsive when trying to open a handful of files. I have been reading other threads similar to this and have addressed all of the issues that seemed to have resolved the problem for other people, i.e. reset preferences, reinstalled illlustrator several times and removed preferences, etc. I do have a Wacom Bamboo tablet, but I have removed the driver and files from my Mac. But, it seems odd that the Wacom plugin would cause only a select handful of files to become unresponsive. I have a lot of work that needs to be done but I can't take a step further without Illustrator working properly!
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Jan 15, 2014
We are having an issue with CS4 and CS6 with a couple of users who are using Windows 7 64bit. Previously the users were using CS4 on Windows XP 32 bit.
The program seems to open ok and the user is able to create, save and open new files, the issue seems to be when the users try to open files that they previously created. The behavior they see is that the files take between 5 and 10 mins to open (even if stored locally) and the programs hangs when they then try to do anything with the files.
The are using the same hardware, the only difference being that the OS has been migrated to Windows 7 64 bit. CS4 and CS6 were then installed cleanly onto the machines.The users have the same issue with both CS4 and CS6 with their existing files.
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Apr 7, 2013
Date/Time: 2013-04-07 14:58:28 +0200
OS Version: 10.7.5 (Build 11G63b)
Architecture: x86_64
Report Version: 9
Command: Illustrator
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version: 723 (16.0.0)
Parent: launchd [132]
PID: 10493
Event: hang
Duration: 0.83s
Steps: 10 (100ms sampling interval)
Pageins: 19
Pageouts: 0
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Nov 7, 2008
PS hangs when opening, duplicating images. The longer it's on the longer the wait. I'm talkin' 15 - 20 seconds. Deleted the prefs multiple times.
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Apr 12, 2011
I have fully licensed X4 version. Last week i was receiving 4 different cdr files (cdr X4), created by other person (lets call him Jack). Files were ok, but there was some grammar mistakes, so I asked Jack to correct them and send files back to me. But! When he did that, I wasn't able to open theese files . My Corel hangs trying to open all of them. And it seems like files are opened and Corel is running, but i can not see anything, even panels...Only gray or white screen is visible.... Today, 12 of April, i received files (created also on version X4) from another person and story repeats. It only happans with some cdr X4 files, other works just fine.
Common thing is that all of them are created on X4 version. I tried several times to reinstall my corel, but it did work. I downloaded trial version of Corel X5 on other PC, there i was able to open them, save for version 14, only then i could open theese files on my pc. But i can not do that all the time. Jack is very active client and trial version is only for a month =). I need to understand is it my Corel problem, or Jacks. But todays events, shows it is my problem. I have a feeling, that it might be some corel updates, which prevent my Legal Corel X4 to open cdr files, created on Pirate Corel X4 version. Can it be true? Conflict between legal and illegal versions... If trully, such updates took place last week
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Jul 16, 2012
I had a crash on exiting Inventor 2012 (fully up to date, service packs installed etc.) and since that crash I can't open any drawing (.idw) file in Inventor: it appears to hang, with no processor activity etc.
The same files open, view and print fine with Inventor View.
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Jun 12, 2013
Mac OS 10.6
Illustrator CS6
Illustrator CS6 hangs (spinning beach ball) when saving files to the computer's local HD while having multiple server share points mounted.
I am NOT opening or saving the file to or from a server. The server is mounted so that I can move my saved file to it once complete.
Unmounting the servers fixes the problem and Illustrator CS6 returns to being normal (not causing a spinning beach ball).
This is repeatable, not intermittent.
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Nov 8, 2012
I have a new installation of Photoshop CS4 running on Windows 7 in Bootcamp. I"ve applied the latest updates. The program hangs whenever I try to open a file or start a new one.
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Oct 11, 2013
When I open ps cc it completely hangs. No menus will open. Cannot even close without using task manager. Should I just reload? How do I delete the old version?
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Apr 19, 2009
I've checked the forums and cant find anything quite like this...I've just installed (and updated) PS CS4 on a Vista x64 system - PS opens and seems to run just fine until I go to open an image (any image) - the image comes up but stays fuzzy and the program locks up and has to be terminated... this happens with both the 32bit and 64bit versions. I've tried turning off/on GPU acceleraton - ive tried changing parameters in the nvidia control panel - nothing seems to work... the workstation has two displays with oldish dual Quadro FX 3400 cards (no SLI) with the latest nvidia drivers and they seem to work very well for everything else... its a puzzle... short of trying different GPU's (which I dont have), what can be done?
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Mar 17, 2013
My main user folder on the iMac is set to be shared (read/write, including all enclosed files) with my MacBook Pro. The job is a series of one-page InDesign files (they are newspaper advertisements). The IDD files contain a series of Illustrator files with linked PSD files.The idea is that we can both work on the .idd and .ai files in the same folder at the same time.
It's all working fine EXCEPT that whenever an .ai file is opened on the MacBook, Illustrator doesn't know where the linked PSD files are. We can update the link, but when the .ai file is then opened on the iMac and saved, the same thing happens the next time it is opened on the Macbook.
I don't want to embed the PSD files into the .ai files as sometimes I have to modify them and they can be linked to up to 20 .ai files.
G5 iMac OSX 10.7.5 / Macbook Pro OSX 10.8.2 / networked via FireWire cable / file sharing on, laptop user has Administrator status, all files are read/write, permissions include all enclosed files / CS6
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Aug 18, 2013
I recently upgraded to Studio X6 and downloaded service pack 1. I had this same problem with X4, and was in hopes X6 would eliminate it.
I open a project and I want to add a jpeg image, so I drill down to the folder where the file is located and it hangs there with the little blue circle going around, and no files appear and I get a message "Not Responding" I I must close the program or wait for it to respond, which it never does.
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Mar 8, 2014
About every other time I open Lightroom or switch the catalog, Lightroom will hang. Usually some thumbnails from the catalog will be visible; if it was after starting Lightroom, the splashscreen remains visible.
I am using Lightroom 5.3 64bit on Windows 7. (The problem was already there with Lightroom 3.6, but not quite as frequently)
My main catalog has about 14.000 pictures, a second catalog about 10.000. The problem exists with both catalogs.
Sometimes, deleting all previews works, sometimes the catalog remains unopenable.
I have rebuild my catalog from scratch several times (losing all virtual copies and edit histories).
The least-data-loss method seems to be to rename the catalog directory, so Lightroom will create a new empty one. Then import all photos from the old renamed catalog.
What I have tried so far, to no avail:
- Upgrading from LR 3.6 to 5.3.
- New hardware (Mainboard/CPU/RAM/Power supply; CPU: AMD->Intel, Graphics: nVidia->Intel).
- Reinstalling Lightroom
- Deleting Preferences file
- Moving pictures from network drive to a local harddisk.
- Moving pictures and catalog to a different hard disk (physical, not just other partition).
- Stopping all unneeded services and processes, down to a bare minimum.
There is not a whole lot of other software running on my machine: Dropbox, iTunes background services, Spyder3 monitor calibration, MS Security Essentias, Epson Print driver Icon. No toolbars, desktop-apps or what have you.
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Aug 20, 2013
Mac OS X 10.8.4
I've rebooted a couple of times, and uninstalled/reinstalled via the CC Control Panel. Even more comical is when I try to retrieve information about my installation I get this error from the Adobe CC site: We're sorry, something seems to be wrong on our end. Please try again later.
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Feb 4, 2013
On opening a C3D 2013 drawing, C3D hangs for about 5 minutes. At the bottom of the screen is the message: "Upgrading COGO points". This drawing is only 974KB.
The drawing is being opened from a network . I tried saving it on a local hard drive. That had no effect.
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Dec 17, 2013
Even though they are saved as AI. On other computers it opens properly. The few files I can open, I can't select using the selection tool because of a clipping mask I cannot get rid of.
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Aug 29, 2013
I've been using Illustrator for a few year now, but I've never had this problem before. Recently, I went to open up some files I had been working on. The problem was, when they opened, the files were blank. There was nothing on them.
When I open pdf and eps files, they're fine, it's just ai files that open up blank.
I ran a quick test where I created a new file and saved both as an ai and eps file. I closed it and quit Illustrator. I then re strated the program and opened the test file, and lo and behold, the ai file opened up blank, but the eps file was fine.
I'm on Mac OS X, running Illustrator CS6
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Mar 9, 2013
I installed a OKI C301dn printer this week, thats when the problem first occured (not sure if the printer has anything to do with the problem, but it's the only 'change' i made) Most .ai files will open normally, except the one I need.The specific ai file (contains a linked jpg and a linked psd file) opens normally on my other machines (Mac and Pc) I removed the printer and CS5, used the Adobe cleaning tool and reinstalled CS5 but the problem remains. (I also did a memory check, registry clean) I'm using Win7 64bit on a i7 system with 8gb
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Sep 12, 2013
What Adobe drawing program will open AutoCAD DWG files made using a more recent AutoCAD application than AutoCAD 2007?
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Sep 25, 2012
i have a Mac OSX V.10.7.5 and 3.4 GHz i7 8GB Ram.
Indesign and Photoshop open files very quickly, but illustrator while opening any type of file—whether it's an AI Cs6 file or EPS file or SVG file—there is at least a 20 second delay.
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Oct 21, 2013
I have a user that is attempting to open multiple files at once in IllustratorCC. When you select multiple files and right click -> open, it only opens one file. If she double clicks a file while there is a file open in illustrator, nothing happens. The only way she has found to open multiple files is to go to file->open->browse to location for each file. This is quite time consuming. Is there anyway to enable being able to quickly open multiple files similiar to how older versions of Illustrator did?
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Jan 29, 2014
When I try and open or place an EPS file I am getting a text import option box... then Illustrator crashes.
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Mar 3, 2014
When I try and open an Illustrator file, I get the error message "can't open the illustration".
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Oct 24, 2013
I installed Mavericks yesterday ... Am having issues with Illustrator. First it wouldn't open and had to runt he Java install, that took care of that. I am able to make new files without problem and open EPS files, but cannot open existing AI files UNLESS going to File > Open. If I double click on an AI file I get the error "The appliation can't be found"
I am not running any 3rd party plug ins.
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Sep 6, 2012
We have a new windows 7 PC x64 with Illustrator CS6, when we open a file from our server share, it only utilises 25% of the available network bandwidth to open the file.
On an older XP 32 bit machine it utilises the full bandwidth ie 100% so the file opens up to 6 times faster.
When I copy the file from the network to either machine machine it copies fine and uses 99% of the network speed.
What can I do to my new machine to speed the transfer of data in illustrator?
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Jun 14, 2012
I have the Creative Suite 5.5. Illustrator starts, but trying to open (.ai or .pdf) or save a file causes it to crash.
I have deleted the preferences folder.
used uninstaller to uninstall complete Creative Suite package. Used Adobe Creative Suite Cleaner Tool.app afterwards. Reinstalled. Still it crashes.
Photoshop, InDesign, Acrobat Pro all seem fine.
Process: Adobe Illustrator [17332]
Path: /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 39 (15.1.0)
Code Type: X86 (Native)
Parent Process: launchd [122]
Date/Time: 2012-06-14 16:05:18.973 -0600
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
[code]....
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Jan 9, 2014
I try to double click on a file to open in illustrator, which is already open and running in the background and I get this message. Can't open the illustration. There is not enough room for the window. Increase document area and try again. The window was full screen, but after clicking off this error message it is tiny. I am using CS6 and have been for about a year and this has just started happening.
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Jan 17, 2014
[URL] This image is directly from a customer’s email. An Illustrator template for custom candy bags is sent to the customer and has about 10 layers on it. Somehow they always come back as Layer 1, flattened. I am opening them up in CS5.why a multi layered file constantly comes back from our customers as a single layer? Having all layers is very important for these bags to print properly.
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Jul 6, 2013
Is there a way to open a file as a layer? I want to open multiple files in the same window to make a collage. Currently, as I open each file they all open in separate windows. The "Open Document As Tabs" option in the User Interface preferences is not selected.
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Aug 1, 2013
Using CC for a few weeks and I am not yet convinced of its quality over my faithful CS5. I have an issue with files not opening, they may once when I start Illustrator, but then they do not again. Illustrator doesn't freeze, it allows me to carry on with the file I am working on but I can not open any legacy file?. I have tried opening by double click, by file>open, I have opened a legacy file back in CS5 copied the graphics and attempted to paste them into my CC document and nothing, the only way I can get around this is to shut the program and or machine down and start again?
Also the same with fonts, if I have a file open, and open fonts afterwards, Illustrator has a mind of its own whether it wants to show the fonts or not. Some days its happy to, others it has a bad day and will not show them in the list at all no matter how many times I reload them, only a shut down fixes this?
Is there a preference I am missing to allow legacy files?
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Jan 30, 2013
I need to open older vector files from 2008 (eps). They won't opem in my current apps CS5or CS6.
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