Illustrator :: CS5 Crashes When Opening Certain AI Files
Mar 9, 2013
I installed a OKI C301dn printer this week, thats when the problem first occured (not sure if the printer has anything to do with the problem, but it's the only 'change' i made) Most .ai files will open normally, except the one I need.The specific ai file (contains a linked jpg and a linked psd file) opens normally on my other machines (Mac and Pc) I removed the printer and CS5, used the Adobe cleaning tool and reinstalled CS5 but the problem remains. (I also did a memory check, registry clean) I'm using Win7 64bit on a i7 system with 8gb
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Feb 5, 2013
I installed both the Photoshop CS 5.1 for 64 and 32 bit...I opent the 64 bit Photoshop to edit a jpg file, but when I import it or drag and drop it into the Photoshop interface, Photoshop dies , and stops working and shuts down every time I do this.
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Apr 24, 2013
I'm doing probono work for a nonprofit school and I can't open half the files I need. Here's the crash report.
Process: Adobe Photoshop CS5.1 [632]Path: /Applications/Adobe Photoshop CS5.1/Adobe Photoshop CS5.1.app/Contents/MacOS/Adobe Photoshop CS5.1Identifier: com.adobe.PhotoshopVersion: 12.1 (12.1x20110328.r.145) (12.1)Code Type: X86-64 (Native)Parent Process: launchd [134]
Date/Time: 2013-04-24 10:09:37.199 -0700OS Version: Mac OS X 10.6.8 (10K549)Report Version: 6
[code]...
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May 20, 2013
i'm using videostudio x6 to cut and recode ts-files from am Kathrein UFS 923 sat recorder. But i have infrequent crashes during "opening video file". Some ts file makes the opening dialog hangs up (this occurs at the mouse single click on the ts file and the double click too Another software: DVD HD Studio 3 from Hanilein-Software manage this ts files correct ..
Exist a Corel-log-file to see the problem ?
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Jun 7, 2012
When I open a file the program crashes. It doesn't matter what file, they all cause the program to crash. It seems that X6 just cannot create the work environment unless it starts from scratch.
The solution I have found is to start a new document first and THEN open the file I want. After that, everything is fine. I can open any files I want all day with no crashes. Kind of weird, but what the heck..at least it works. By the way, my files are typically small (less than 2MB) composed of a few jpegs, some text, and some simple vector shapes.
I am using the 64 bit version of X6 on a 64 bit pc running Windows professional with 8GB ram.
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Aug 3, 2009
I exported a still from AE CS4 32 bit project to work on in Photoshop but found that Photoshop crashes every time I try to open it. I can open it in Fireworks or Premier but not in Photoshop.
I am using a dual dual Xeon with 12 GB RAM with a Quadro FX1500. There is plenty of power there and 4 TB of disc space. Open GL is turned on and normally it has no problem with 32 bit files. Any ideas?
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Apr 16, 2008
I can open one file fine. As soon as I try to open a second document, so that I have 2 files open at the same time, it crashes. It can be anything, from a .PSD to a plain .jpg.
It started after I installed 3ds max 2009. I've uninstalled it,
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Feb 24, 2012
Photoshop keeps crashing when i open specific .psd files, but they'll open and function in Windows 7. ( all files were created on a mac)The files are quite important because i need them for work, and i can't keep working on a Windows just for those couples of files.I have the crash report, but it makes no sense to me at all.
Process: Adobe Photoshop CS5 [506] Path: /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5 Identifier: com.adobe.Photoshop Version: 12.0 (12.0x20100407.r.1103) (12.0) Code Type: X86-64 (Native) Parent Process: launchd [251] Date/Time: 2012-02-24 15:32:41.515 +0100 OS Version: Mac OS X 10.6.8 (10K549) Report Version: 6 Interval Since Last Report: 5295009 sec Crashes Since Last Report: 29 Per-App Interval Since Last Report: 4689611 sec Per-App Crashes Since Last Report: 24 Anonymous UUID: 0A752D79-
[code]...
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Jul 16, 2013
CORELDRAW 12 crashes on opening files.. I get the crash wisdard saying it is unstable..
it worked a few hours ago... this is my work computer. i use program to make silk screens
I am running windows 7
Problem signature: Problem Event Name: APPCRASH Application Name: CorelDRW.exe Application Version: 12.0.0.458 Application Timestamp: 3fced9b6 Fault Module Name: CdrSty.dll Fault Module Version: 1.0.0.458 Fault Module Timestamp: 3fceecf3 Exception c0000005 Exception Offset: 000091c1 OS Version: 6.1.7601.2.1.0.256.48 Locale ID: 1033 Additional Information 1: 9779 Additional Information 2: 9779cefde9fcb36e63d4c28219879671 Additional Information 3: 537f Additional Information 4: 537f578d5c430251a71245316ee5988f
is it the CdrSty.dll file i need to reinstall. where to find and how to install
i did find a ziped copy of CdrSty.dll but do not know where to place it..
yes i put in the orignial disk and try to repair it severial times..( said it installed all i needed)
unistalled the program and reinstalled it vie: the original disk several times and still no go.
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Oct 10, 2013
I'm working with a 2.73G PSB file that will be printed in a large format printer and eventually end up as a vinyl wrap for a cargo trailer. I've never worked with a Photoshop document this large but from what I've read, PSB's can be up to 4G.
When I open the file, photoshop goes through the trouble of loading the file (the progress bar loads all the way) but when it trys to actually open the document, I get a message from Windows that the program has encountered a problem and has to be closed. At an early stage of working on the document, when the file was less intense with layers and blending modes, the file would open but crash when saving.
The funny thing is that my co-worker runs a MAC with lower specs than mine and the file opens and seems to run stably. I'm thinking it could be a RAM issue but according to CC spec's my machine should work fine?
On my machine, I'm running:
Windows 7 - Service Pack1
Intel Core i5-2400 CPU @ 3.10GHz 1.60
8.00 GB (2.98 GB usable)
32 Bit
I've also read that to access your full RAM's capability you have to be running 64 bit but I'm not sure about this?
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Jan 24, 2012
The Coreldraw Graphics Suite X5 is my first foray into this product since version 3 (way back when). PhotoPaint supports CR2 files.
Except that in my case it doesn't do so consistently. Files from my Canon 5D MkII occasionally open fine (just this evening, I started getting a problem withe these as well), but 7D files consistently crash the program and I have to exit.
I have SP3 installed.
This machine is a 6-month old 64-bit HP desktop (AMD multi-core processor) with 8 GB of RAM. Photoshop, Lightroom, Painter 12, and PSP X4 work without incident and open all supported files smoothly.
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Oct 23, 2012
I have two laptops, one Mac OS 10.6 and one brand-new 10.8.2. They both of Illustrator CS6 installed via the cloud solution thing, and they both crash shortly after opening existing documents. The minute I attempt to change something — move a path, add a layer, anything — Illustrator crashes with the following error.
Scott suggested I try a Safe Boot. Indeed, whenever I reboot the computer with the shift key held down I'm able to use Illustrator until I quit. I'd rather not reboot my entire machine every time I need to use Illustrator, and I'll never remember to not accidently quit it.
[URL]
Process: Adobe Illustrator [8511]
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
[Code]...
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Jan 7, 2014
Out of the blue Illustrator CC has decided to crash immediately on trying to open or create a file.I am on a 64 bit windows 7 machine.
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Feb 12, 2014
I have tried CS5 & CS4 and when I open the program and attempt to open or save an .ai file, the program completely crashes. My system specs are as follows:
Manufacturer: DLS
Processor: AMD Athlon Dual Core Processor 5200B 2.70 GHZ
Installed Memory (RAM): 1.50 GB (1.25 GB Usable)
32 Bit Operating System
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Aug 2, 2012
I have a Macbook Pro ver. 10.6.8 i7 Core, 8 Gb Ram, and I am running Adobe Illustrator CS6.
I have a document that is 18" x 42" and contains drop shadows. It was created using CS6. When I apply a graphic style (gradient and drop shadow) It has a progress bar that says "Drop Shadow" and it fills up and freezes. I recreated the document, and I am having the same issue repeatedly.
In order to do what I needed, I had to ungroup the letters recieving the graphic style and apply it to each letter individually. If I try applying it to more than one object, the freeze happens again.
I saved the file I created, and now I can not open it. On load it has a progress bar that says "Drop Shadow" and it fills up and freezes.
I can open the same document in CS4 on the same system with no issues, it takes less than 5 seconds to load.
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Mar 17, 2013
My main user folder on the iMac is set to be shared (read/write, including all enclosed files) with my MacBook Pro. The job is a series of one-page InDesign files (they are newspaper advertisements). The IDD files contain a series of Illustrator files with linked PSD files.The idea is that we can both work on the .idd and .ai files in the same folder at the same time.
It's all working fine EXCEPT that whenever an .ai file is opened on the MacBook, Illustrator doesn't know where the linked PSD files are. We can update the link, but when the .ai file is then opened on the iMac and saved, the same thing happens the next time it is opened on the Macbook.
I don't want to embed the PSD files into the .ai files as sometimes I have to modify them and they can be linked to up to 20 .ai files.
G5 iMac OSX 10.7.5 / Macbook Pro OSX 10.8.2 / networked via FireWire cable / file sharing on, laptop user has Administrator status, all files are read/write, permissions include all enclosed files / CS6
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Apr 7, 2013
Date/Time: 2013-04-07 14:58:28 +0200
OS Version: 10.7.5 (Build 11G63b)
Architecture: x86_64
Report Version: 9
Command: Illustrator
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version: 723 (16.0.0)
Parent: launchd [132]
PID: 10493
Event: hang
Duration: 0.83s
Steps: 10 (100ms sampling interval)
Pageins: 19
Pageouts: 0
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Oct 14, 2012
we are having big problems with our illustrator cs5.1 on windows 7 since today.
For some reason it started crashing when we want to save both new and existing files...
if we open a or existing document in cmyk color mode and just have text and shapes etc in the file it will save it as normal but it will crash trying to save if we placed anything into the file such as a jpeg and it will also crash if we changed the color mode to rgb.
we have tried all we can think off...deleting the illustrator setting files...uninstalling and reinstalling..even with the adobe suite cleaner tool..
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Feb 12, 2013
Windows 7 SP1, Illustrator CS6.The end users spends 7 hours of their 8 hours in Illustrator. As part of the job, they have to have over 40 different files open at the same time because they are working on several jobs at the same time as well as working forward. So the answer is not "they have to close some files". This, unfortunately, is not an option. We recently upgraded them to CS6. They said that version CS5 was fine and didn't crash like this. But Illustrator CS6 crashes on them, closes itself, and obviously they lose all unsaved changes (saving the changes isn't a choice either, because the files are shared and have to stay original).The only modification we've done to the program is to UNcheck "Append" in the preferences.This happens on all 3 computers for all 3 users, so I don't believe it to be end-user related. Any way to get Illustrator to stop crashing?Is there a specific limit on the number of files that can be open?
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Dec 17, 2013
Even though they are saved as AI. On other computers it opens properly. The few files I can open, I can't select using the selection tool because of a clipping mask I cannot get rid of.
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Aug 29, 2013
I've been using Illustrator for a few year now, but I've never had this problem before. Recently, I went to open up some files I had been working on. The problem was, when they opened, the files were blank. There was nothing on them.
When I open pdf and eps files, they're fine, it's just ai files that open up blank.
I ran a quick test where I created a new file and saved both as an ai and eps file. I closed it and quit Illustrator. I then re strated the program and opened the test file, and lo and behold, the ai file opened up blank, but the eps file was fine.
I'm on Mac OS X, running Illustrator CS6
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Sep 12, 2013
What Adobe drawing program will open AutoCAD DWG files made using a more recent AutoCAD application than AutoCAD 2007?
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Sep 18, 2013
I posted another thread yesterday trying to figure this issue out. Illustrator does NOT actually crash, instead it hangs and simply becomes unresponsive when trying to open a handful of files. I have been reading other threads similar to this and have addressed all of the issues that seemed to have resolved the problem for other people, i.e. reset preferences, reinstalled illlustrator several times and removed preferences, etc. I do have a Wacom Bamboo tablet, but I have removed the driver and files from my Mac. But, it seems odd that the Wacom plugin would cause only a select handful of files to become unresponsive. I have a lot of work that needs to be done but I can't take a step further without Illustrator working properly!
[URL]
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Sep 25, 2012
i have a Mac OSX V.10.7.5 and 3.4 GHz i7 8GB Ram.
Indesign and Photoshop open files very quickly, but illustrator while opening any type of file—whether it's an AI Cs6 file or EPS file or SVG file—there is at least a 20 second delay.
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Oct 21, 2013
I have a user that is attempting to open multiple files at once in IllustratorCC. When you select multiple files and right click -> open, it only opens one file. If she double clicks a file while there is a file open in illustrator, nothing happens. The only way she has found to open multiple files is to go to file->open->browse to location for each file. This is quite time consuming. Is there anyway to enable being able to quickly open multiple files similiar to how older versions of Illustrator did?
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Jan 29, 2014
When I try and open or place an EPS file I am getting a text import option box... then Illustrator crashes.
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Mar 3, 2014
When I try and open an Illustrator file, I get the error message "can't open the illustration".
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Jan 15, 2014
We are having an issue with CS4 and CS6 with a couple of users who are using Windows 7 64bit. Previously the users were using CS4 on Windows XP 32 bit.
The program seems to open ok and the user is able to create, save and open new files, the issue seems to be when the users try to open files that they previously created. The behavior they see is that the files take between 5 and 10 mins to open (even if stored locally) and the programs hangs when they then try to do anything with the files.
The are using the same hardware, the only difference being that the OS has been migrated to Windows 7 64 bit. CS4 and CS6 were then installed cleanly onto the machines.The users have the same issue with both CS4 and CS6 with their existing files.
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Oct 24, 2013
I installed Mavericks yesterday ... Am having issues with Illustrator. First it wouldn't open and had to runt he Java install, that took care of that. I am able to make new files without problem and open EPS files, but cannot open existing AI files UNLESS going to File > Open. If I double click on an AI file I get the error "The appliation can't be found"
I am not running any 3rd party plug ins.
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Sep 6, 2012
We have a new windows 7 PC x64 with Illustrator CS6, when we open a file from our server share, it only utilises 25% of the available network bandwidth to open the file.
On an older XP 32 bit machine it utilises the full bandwidth ie 100% so the file opens up to 6 times faster.
When I copy the file from the network to either machine machine it copies fine and uses 99% of the network speed.
What can I do to my new machine to speed the transfer of data in illustrator?
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Jun 14, 2012
I have the Creative Suite 5.5. Illustrator starts, but trying to open (.ai or .pdf) or save a file causes it to crash.
I have deleted the preferences folder.
used uninstaller to uninstall complete Creative Suite package. Used Adobe Creative Suite Cleaner Tool.app afterwards. Reinstalled. Still it crashes.
Photoshop, InDesign, Acrobat Pro all seem fine.
Process: Adobe Illustrator [17332]
Path: /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 39 (15.1.0)
Code Type: X86 (Native)
Parent Process: launchd [122]
Date/Time: 2012-06-14 16:05:18.973 -0600
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
[code]....
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