Illustrator :: AI Files Opening Up Blank
Aug 29, 2013
I've been using Illustrator for a few year now, but I've never had this problem before. Recently, I went to open up some files I had been working on. The problem was, when they opened, the files were blank. There was nothing on them.
When I open pdf and eps files, they're fine, it's just ai files that open up blank.
I ran a quick test where I created a new file and saved both as an ai and eps file. I closed it and quit Illustrator. I then re strated the program and opened the test file, and lo and behold, the ai file opened up blank, but the eps file was fine.
I'm on Mac OS X, running Illustrator CS6
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Sep 7, 2012
I just installed CS6 and tried opening CS5 psd files but they appear blank even though I can see the images in the layer thumb nails. Is there something that could be hiding the layers?I meet thewindows system requirements but my memory usage is almost at 4GB just having photoshop open.
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Aug 23, 2012
Blank/Black Screen when opening some CorelDraw files.
I have several hundred CorelDraw files with various images and design that I use for printing for our business.
Recently I have opened files to discover either blank or black screen in the CorelDraw file. I can use Object Manager to see that the image and text are still present, but I cannot view it. I can also export the image to a PDF even though I cannot view it. Other files open without any issue. One file opened fine and then when I went to cut an image the file turned black and is now in the same condition as other files with the problem.
Using CorelDraw X4.
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Apr 28, 2006
MOST of my mov. files are opening in imageready as a "BLANK WHITE" movies with sound, but some are opening normal.
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Jun 14, 2012
I have a customer that sent me some Illustrator files (.ai) that, when I open them, they open with just a blank window and a box with no fill or stroke around the outside of the document. I am using Illustrator CS4 and I suspect this may be an Illustrator CS6 document but I didn't get any warnings when I opened it so I'm not sure. (I also don't know what version of Illustrator the original creator is using). The document sizes are large (35MB +) so there should be SOME content in them. I've tried making sure nothing is hidden and there are no layers that are turned off. I've also tried opening the files in Acrobat CS4 with no luck.
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Mar 17, 2013
My main user folder on the iMac is set to be shared (read/write, including all enclosed files) with my MacBook Pro. The job is a series of one-page InDesign files (they are newspaper advertisements). The IDD files contain a series of Illustrator files with linked PSD files.The idea is that we can both work on the .idd and .ai files in the same folder at the same time.
It's all working fine EXCEPT that whenever an .ai file is opened on the MacBook, Illustrator doesn't know where the linked PSD files are. We can update the link, but when the .ai file is then opened on the iMac and saved, the same thing happens the next time it is opened on the Macbook.
I don't want to embed the PSD files into the .ai files as sometimes I have to modify them and they can be linked to up to 20 .ai files.
G5 iMac OSX 10.7.5 / Macbook Pro OSX 10.8.2 / networked via FireWire cable / file sharing on, laptop user has Administrator status, all files are read/write, permissions include all enclosed files / CS6
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Sep 6, 2012
Using: CS6, Win7
After an external backup drive had its partition deleted we used recovery software to get as many files back as possible. It sorted the files by types but gave them all numbers for names. Using bridge to preview the illustrator files, most show a thumbnail, some just a small illustrator icon. When I try to open the files, some open no problems.
Some of the files are collections of vector art (multiple clipart in one file). In the preview that Bridge shows, the file is complete and all art is there. When I try to open some of these files, I get error messages like:
"Can't open the illustration. The illustration contains an illegal operand.
##.####.##
%##.####.####.###.....etc."
And when I click "OK" the file is either missing some of the artwork or it is completely blank. How does the preview show the complete file and when opened it's either missing elements or blank?
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Apr 7, 2013
Date/Time: 2013-04-07 14:58:28 +0200
OS Version: 10.7.5 (Build 11G63b)
Architecture: x86_64
Report Version: 9
Command: Illustrator
Path: /Applications/Adobe Illustrator CS6/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Version: 723 (16.0.0)
Parent: launchd [132]
PID: 10493
Event: hang
Duration: 0.83s
Steps: 10 (100ms sampling interval)
Pageins: 19
Pageouts: 0
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Dec 17, 2013
Even though they are saved as AI. On other computers it opens properly. The few files I can open, I can't select using the selection tool because of a clipping mask I cannot get rid of.
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Mar 9, 2013
I installed a OKI C301dn printer this week, thats when the problem first occured (not sure if the printer has anything to do with the problem, but it's the only 'change' i made) Most .ai files will open normally, except the one I need.The specific ai file (contains a linked jpg and a linked psd file) opens normally on my other machines (Mac and Pc) I removed the printer and CS5, used the Adobe cleaning tool and reinstalled CS5 but the problem remains. (I also did a memory check, registry clean) I'm using Win7 64bit on a i7 system with 8gb
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Sep 12, 2013
What Adobe drawing program will open AutoCAD DWG files made using a more recent AutoCAD application than AutoCAD 2007?
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Sep 18, 2013
I posted another thread yesterday trying to figure this issue out. Illustrator does NOT actually crash, instead it hangs and simply becomes unresponsive when trying to open a handful of files. I have been reading other threads similar to this and have addressed all of the issues that seemed to have resolved the problem for other people, i.e. reset preferences, reinstalled illlustrator several times and removed preferences, etc. I do have a Wacom Bamboo tablet, but I have removed the driver and files from my Mac. But, it seems odd that the Wacom plugin would cause only a select handful of files to become unresponsive. I have a lot of work that needs to be done but I can't take a step further without Illustrator working properly!
[URL]
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Sep 25, 2012
i have a Mac OSX V.10.7.5 and 3.4 GHz i7 8GB Ram.
Indesign and Photoshop open files very quickly, but illustrator while opening any type of file—whether it's an AI Cs6 file or EPS file or SVG file—there is at least a 20 second delay.
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Oct 21, 2013
I have a user that is attempting to open multiple files at once in IllustratorCC. When you select multiple files and right click -> open, it only opens one file. If she double clicks a file while there is a file open in illustrator, nothing happens. The only way she has found to open multiple files is to go to file->open->browse to location for each file. This is quite time consuming. Is there anyway to enable being able to quickly open multiple files similiar to how older versions of Illustrator did?
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Jan 29, 2014
When I try and open or place an EPS file I am getting a text import option box... then Illustrator crashes.
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Aug 25, 2013
When opening a photo in CS-5, all I get is a blank layer. Navigator shows the photo that I opened.
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Jul 25, 2006
When I open a photo using photoshop, instead of opening up the actual image, it turns up a blank document? What to do? Some images open up but others don't.
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Feb 16, 2012
I have a project with a sheet set (both created in C3D 2012) that was working fine up until a couple of days ago. Now, when I open the sheet set, there is nothing there. And any sheet set I open is blank.
Civil 3D 2012 (current SPs) 64x
Windows 7 Ultimate 64x
8GB RAM
Civil 3D 2012
Win 7 Ultimate x64
Intel Core 2 3.2Ghz - 12MB RAM
Nvidia 8500GT Dual DVI
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Mar 3, 2014
When I try and open an Illustrator file, I get the error message "can't open the illustration".
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Jan 15, 2014
We are having an issue with CS4 and CS6 with a couple of users who are using Windows 7 64bit. Previously the users were using CS4 on Windows XP 32 bit.
The program seems to open ok and the user is able to create, save and open new files, the issue seems to be when the users try to open files that they previously created. The behavior they see is that the files take between 5 and 10 mins to open (even if stored locally) and the programs hangs when they then try to do anything with the files.
The are using the same hardware, the only difference being that the OS has been migrated to Windows 7 64 bit. CS4 and CS6 were then installed cleanly onto the machines.The users have the same issue with both CS4 and CS6 with their existing files.
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Oct 24, 2013
I installed Mavericks yesterday ... Am having issues with Illustrator. First it wouldn't open and had to runt he Java install, that took care of that. I am able to make new files without problem and open EPS files, but cannot open existing AI files UNLESS going to File > Open. If I double click on an AI file I get the error "The appliation can't be found"
I am not running any 3rd party plug ins.
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Sep 6, 2012
We have a new windows 7 PC x64 with Illustrator CS6, when we open a file from our server share, it only utilises 25% of the available network bandwidth to open the file.
On an older XP 32 bit machine it utilises the full bandwidth ie 100% so the file opens up to 6 times faster.
When I copy the file from the network to either machine machine it copies fine and uses 99% of the network speed.
What can I do to my new machine to speed the transfer of data in illustrator?
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Jun 14, 2012
I have the Creative Suite 5.5. Illustrator starts, but trying to open (.ai or .pdf) or save a file causes it to crash.
I have deleted the preferences folder.
used uninstaller to uninstall complete Creative Suite package. Used Adobe Creative Suite Cleaner Tool.app afterwards. Reinstalled. Still it crashes.
Photoshop, InDesign, Acrobat Pro all seem fine.
Process: Adobe Illustrator [17332]
Path: /Applications/Adobe Illustrator CS5.1/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 39 (15.1.0)
Code Type: X86 (Native)
Parent Process: launchd [122]
Date/Time: 2012-06-14 16:05:18.973 -0600
OS Version: Mac OS X 10.7.4 (11E53)
Report Version: 9
[code]....
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Jan 9, 2014
I try to double click on a file to open in illustrator, which is already open and running in the background and I get this message. Can't open the illustration. There is not enough room for the window. Increase document area and try again. The window was full screen, but after clicking off this error message it is tiny. I am using CS6 and have been for about a year and this has just started happening.
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Jan 17, 2014
[URL] This image is directly from a customer’s email. An Illustrator template for custom candy bags is sent to the customer and has about 10 layers on it. Somehow they always come back as Layer 1, flattened. I am opening them up in CS5.why a multi layered file constantly comes back from our customers as a single layer? Having all layers is very important for these bags to print properly.
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Jul 6, 2013
Is there a way to open a file as a layer? I want to open multiple files in the same window to make a collage. Currently, as I open each file they all open in separate windows. The "Open Document As Tabs" option in the User Interface preferences is not selected.
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Aug 1, 2013
Using CC for a few weeks and I am not yet convinced of its quality over my faithful CS5. I have an issue with files not opening, they may once when I start Illustrator, but then they do not again. Illustrator doesn't freeze, it allows me to carry on with the file I am working on but I can not open any legacy file?. I have tried opening by double click, by file>open, I have opened a legacy file back in CS5 copied the graphics and attempted to paste them into my CC document and nothing, the only way I can get around this is to shut the program and or machine down and start again?
Also the same with fonts, if I have a file open, and open fonts afterwards, Illustrator has a mind of its own whether it wants to show the fonts or not. Some days its happy to, others it has a bad day and will not show them in the list at all no matter how many times I reload them, only a shut down fixes this?
Is there a preference I am missing to allow legacy files?
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Jan 30, 2013
I need to open older vector files from 2008 (eps). They won't opem in my current apps CS5or CS6.
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Apr 30, 2012
When I try to open an X5 template in X6, nothing happens in X6. I don't receive any error messages. It looks like the template is opening, but I just end up with a blank grey (no file opened) slate. I am using the 32-bit build. Everything else seems fine.
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Jun 21, 2012
On the average 1 out of 10 drawings will open up with a blank display. By clicking randomley on the screen until a line is high lighted and using the re command the drawing will appear. This has started happening after switching to Win 7pro 64 bit and Autocad 64 bit. This happens on various machines in the office, and on differant files made by differant computers.
Display is set to black. Layout is set to white.
I have tried various display drivers, the ones from the mfg, and the ones that have been tuned for S W. no effect same problem.
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Nov 25, 2013
I'm trying to work on a project I created a few months ago in Edge. However, when I try to open it in Edge Animate CC, it just displays a blank screen (See image).
The timeline, the canvas, the properties, nothing seems to be populated. If I drag the time line back to 0:00, an alert pops up saying "An error occured. Please save your work and restart Edge Animate." The exported HTML file still seems to work fine though. I've tried uninstalling and reinstalling Edge, but that hasn't seemed to work.
EDIT: This seems to be an intermittant problem. Sometimes, the file displays correctly, sometimes it doesn't. If I close the program and open it again, the issue re-occurs.
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