Premiere Pro :: Adobe CS6 Crashing When Importing HDV Video
Jan 7, 2014
For some reason I keep getting crashes when importing HDV (720p60) video into the timeline of Adobe Premiere Pro CS6. This has happened on two different machines, with similar specs.
Per the suggested guidelines, here are the specifics:
Version of Premiere Pro: CS6, Version 6.0.5 (001 (MC:264587))All updates have been installed.
Operating System: Mac OS X 10.8.5.
Source footage: HDV 720p60 video in .MOV container.
Full text of error message: "Sorry, a serious error has occured that requires Adobe Premiere Pro to shut down. We will attempt to save your current project." Link to full crash report: URL....
Crash occurs when trying to import HDV .MOV file.This is a consistent problem when importing .MOV files of this type.
Complete Adobe Creative Suite is installed. Also using Episode Pro encoding software from Telestream to prepare HDV video. No other external video hardware or codecs installed.Yes, I am using the Mecury Playback Engine GPU acceleration.
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Feb 20, 2013
the programme hang when the import assests or save as for the first time - it does save the files but you have to force quit and reopen the file - running on a Mac 10.6.8
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Feb 2, 2014
I'm making a video for work based on a popular UK quiz show. The video is going to be filmed in my office and to give it a degree of authenicty I would like to import an image of the show in the background. I dont have access to any other software other than Premiere Pro and wondered if there's any way this can be done.
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Dec 19, 2013
I have been editing on Premiere and just recently encountered this problem: the video and audio get out of sync AFTER I have imported my media into the program. I have been importing my media in the following process:
I upload the media from my SD card in my camera onto my computer.I watch the media in QuickTime and it plays perfectly. Nothing is out of sync and everything plays in normal time.I create a new project in Premiere and import the media from my computer into the new project.I go to play the media back and start editing, and find the video and audio are out of sync. The video is playing extremly slowly and the audio is playing perfectly fine. I have played around with the speed and duration of just the video (not the audio) and all it does is create weird skips in the video. I have also tried exporting the media to see if it would somehow render itself out, but nothing seems to work. The problem is not with the camera or the original media.
This is how the video looks when I play it straight from QuickTime after uploading the media onto my computer from the SD card.
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Dec 18, 2013
I've been using Xsplit to record games while I play. I recorded a ~2 hour video and toward the beginning of the video it seems to be pretty a-okay but later in the video when I play it in premier pro, the audio starts falling out of sync.When I play the original raw video the audio and video are both on time.
I read somewhere that the reason why the audio was out of sync was because xsplit uses a "variable framerate".
Not sure if this is true or not, but regardless, I tried exporting numerous times and the audio STILL falls out of whack. I looked on xsplit and there was a setting that i could enable to force constant frame rate..
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Jan 30, 2014
I have a several dozen shots, Quicktime ProRes 422 HQ. When I try to import them into Premiere CS6 all the arrives in the bin is the audio of the clips. The video has been stripped. But if I play the clips outside Premiere - just double click them open and play them with Windows Media Player, they play fine.
I'm not having trouble with any other formats.
Just the ProRes. And I must have the necessary Quicktime ProRes plug-in installed, as the individual clips open and play fine.
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Jan 8, 2012
Can I use "edit in" in Lightroom to move video clips to premier or premier elements to edit them?
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Feb 17, 2014
How can I view a preview how all the video transition looks between 2 clips in Premiere Pro CS5 before I choose the one I want to use.
I always use Adobe Bridge CS5 when I need to see a fosmag on the effects in After Effects CS5, but can not get it to work and then I can also see the Video Transitions in Adobe Premiere CS5
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Feb 13, 2014
when I upload a video to You Tube, I get a warning message that my video and audio are out of synch. Once uploaded, the video plays just fine, looks great. But I don't know why I get the warning when I upload. Video clip and audio track are the same length.
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Feb 11, 2014
So I got a new mac and since I have not been able to export anything. I've reinstalled everything, updated it and fenagled with all the settings but nothing seems to stop it. I am using the latest verton of Mavericks and it only happens when I hit export to media.I also checked adobe media encoder and that gets the same error message and cause.
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Aug 30, 2013
when i start the program up and make a new project, as soon as i hit okay the "Photoshop has to close" window comes up. I've tried everything, i even went from 2000 fonts to 300 (was thinking that was the cause but it wasn't as it worked fine before then)
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Sep 28, 2013
I have a Windows 8 computer, and I have been using the trial version of Photoshop to make gifs. Recently, photoshop will keep freezing at random points while making a gif. Today I was saving a gif for the web; I fixed the size and hit save and it never saved and photoshop would not close unless I turned off my computer.
Also today, while i was trying to open my files and add something to the gif I was making it froze again, and ended up closing while a messaged poped up and said something along the lines of "this program has stopped unexpectedly, microsoft will close the program and let you know if a solution was found."
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Dec 26, 2012
The crashing started with the Retina update for Photoshop and Illustrator. At first the occasional crash happend, but now it's doing it litreally every 2 minutes! I don't think its a problem with my system since the issue started as soon as I got the Retina update and I've had no issues prior. I have the 2.3GHz Intel Core i7, 8GB 1600MHz RAM, Retina Macbook Pro with OS X version 10.8.2. I'm not sure if all of the Adobe applications are affected, but I know Photoshop, Illustrator and InDesign are.
This is part of the "Problem Details" window that popped up after crashing:
Process: Adobe InDesign CS6 [5559]
Path: /Applications/Adobe/*/Adobe InDesign CS6.app/Contents/MacOS/Adobe InDesign CS6
Identifier: com.adobe.InDesign
Version: 8.0.1.406 (8010)
Code Type: X86 (Native)
Parent Process: launchd [142]
User ID: 501
[code].....
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Jan 24, 2014
I'm having a major issue exporting a sequence out of premier pro CS5 that contains high res jpeg images. The system freezes up during the export. I've been successful exporting the sequence to H.264 (vimeo HD preset) after removing the jpeg. So, I am fairly confident it I've isolated the issue. However, I've gone over the recommended jpeg file sizes for premier pro and am well within the guidelines. The images I'm using are saved at a resolution of 300dpi with a size of about 5600 (w) x 3700 (h) pixels for an average of about 61 megapixels per image. The sequence plays just fine within premier pro. There is only a problem when I go to export.
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Dec 21, 2013
When I try opening Pr CC I get error code 16. The message asks me to unistall Pr CC then reinstall it, so that's what I did, but I keep getting that error code when I try opening Pr CC and it keeps crashing before it can even open the program. Error code 16 means?
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May 19, 2013
I use a Nikon D800. When I import files from the camera using Nikon Transfer 2, and at the same time try to import files into LR 4.4, LR 4.4 crashes. If I use Bridge to browse files under the same circumstances, it works fine.
I run Windows 8 Pro 64bit. All drivers are upto date as are all software versions. Firmware on the camera is also up to date.
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Nov 1, 2012
I have just installed Illustrator 9.0, running on Windows 7. The install was fine but when I try to launch the program I receive the following 2 errors:
1) "Pencil or smooth tool out of memory. Try editing at a smaller zoom magnification".I click OK because that's the only option. The next error window occurs with:
2) "The filter cannot complete because of an unknown error" Error: IMEM.I click ok again because that's the only option.
Then the program crashes and I have to exit.
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Feb 16, 2014
For the longest time if I ever tried to export or render a video longer than 5 minutes, my Premiere Pro or Media Encoder crashes. I don't know why but it is EXTREMELY irritating when attempting to make lengthened gaming videos. I have tried 15 different methods all online, to no avail. It always crashes around the 40% mark in Adobe Premiere and it isn't a corrupt project.
Technical Specifications:
OS NameMicrosoft Windows 7 Home PremiumVersion6.1.7601 Service Pack 1 Build 7601Other OS DescriptionNot AvailableOS ManufacturerMicrosoft CorporationSystem NameFRITZ-PCSystem ManufacturerMSISystem ModelMS-7821System Typex64-based PCProcessorIntel(R) Core(TM) i5-4670 CPU @ 3.40GHz, 3400 Mhz, 4 Core(s), 4 Logical Processor(s)BIOS Version/DateAmerican Megatrends Inc. V1.1, 5/3/2013SMBIOS Version2.7Windows DirectoryC:WindowsSystem DirectoryC:Windowssystem32Boot DeviceDeviceHarddiskVolume1LocaleUnited StatesHardware Abstraction LayerVersion = "6.1.7601.17514"User NameFritz-PCFritzTime ZoneEastern Standard TimeInstalled Physical Memory (RAM)8.00 GBTotal Physical Memory7.95 GBAvailable Physical Memory5.97 GBTotal Virtual Memory15.9 GBAvailable Virtual Memory12.4 GBPage File Space7.95 GBPage FileC:pagefile.sys
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Jun 9, 2012
I am having massive issues with my brand new version of VideoStudio Pro x4 crashing when I try do to the following : import jpgs, create a video file, upload a file to youtube (it will create the mp4 file but says cannot create the waveform). I am running this on Windows Vista Sony Vaio All in one with a 2.5 ghz processor. I am trying to create a 6 screen split screen video. It also seems to be degrading my vid quality. I tried to submit a case to your support team and both times it says case failed.
The errors I am getting is "unspecified error, send dump file to Corel for analysis."
Then it shuts down.
I am planning to wipe and reload this puter and set it up for Windows 7 , I know I have one issue with uploading ( I have something in the background that is choking my upload speed. yes we have run everything to figure out what it is, when I run it in safe mode I don't have the problem."
The all in one does not have a graphics card but that should not be causing issues with importing jpgs.
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Jan 27, 2014
My PC will crash when attempting to export in Premiere Pro, I will get the blue screen.
I ran a memory diagnostic test to see if it was the ram, it did not come back as having faulty ram.
Somtimes the pc will just freeze too.
Seems like this only happens with adobe.
I somtimes could export a file after attempting 2-3 times but now it crashes almost every time.
I have tried many different export formats but it seems to not be limited to just one format, it happens with all formats.
I have tried to find a solution but I still have not.
Here are my PC specs:
OS Name Microsoft Windows 7 Ultimate
Version 6.1.7601 Service Pack 1 Build 7601
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name
System Manufacturer To Be Filled By O.E.M.
System Model To Be Filled By O.E.M.
System Type x64-based PC
Processor AMD A6-3670 APU with Radeon(tm) HD Graphics, 3000 Mhz, 4 Core(s), 4 Logical Processor(s)
[code]....
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Jul 24, 2013
I've got a problem with a Photoshop CS6 version I use in my office (Windows 7). Everytime I try to export a video from the timeline to use an image sequence on a graphic software it keeps crashing. The video render initializing starts and stops more or less at 80%.
If I cancel it, I cannot use Photoshop again as it keeps restarting at anytime only for stopping itself always at the same point. So I have to force it to close with the task manager.
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Apr 15, 2013
My Corel VS X6 Pro is crashing during a MPEG-4 1920x1080 export at 69% complete. Happened twice in a row. The error message refers to this dump file. I have been able to export this same video before, this just started happening.
I tried to add the dump file as an attachment but the .DMP extension is not allowed.
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Feb 7, 2014
I've just tried to import a bunch if .avi files into Adobe Premiere (OSX) but they all failed due to missing codec. Is there a way around this? I've looked at some other threads but don't understand it all and i'm on a bit of a deadline.
I've currently installing it on my windows box as i know OSX doesn't play nice with avi anyway, is it likely to work?
The avi files have multiple streams -2 camera angles are recorded, when they are loaded both show and play in sync so i'm worrying about converting to another format.
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Jan 30, 2014
I am trying to export a video I have created, so that I can put it on youtube. The problem is, whenever I export it, it exports the voice over, but not the background music.
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Mar 29, 2013
I had VisualStudio x5 working fine on my Windows 8 Pro machine. I've been using this for a few months without issue. I imported some video from my phone in .MOV format, and had the message that I needed install quicktime to work with this video. I did so, edited video, and posted it.
However when I then imported video from my Canon camcorder, AVCHD format, I received a crash dump in trying to play any of the clips. What's strange is that I was able to look at old sections of clips I'd saved and play them find. Only the newer clips were an issue. I suspected corrupt files, re-imported things and it didn't work. I even recorded new video and that didn't work. I was up to date on patches from Corel, according to the product.
I was in a bind, so I decided to upgrade to x6, even though none of the features were really important. I upgraded, imported the same videos I'd had issue with in x5 and they worked. Problem solved, or so I thought.
I had to run x5 to access some old clips to put together a short reel. I did that and things worked fine. I then went back to x6 and received crash dumps on all imported files, including the video I had just imported. I can still play the edited pieces of clips I separated out in x6, but I cannot play any full clips.
I've rebooted multiple times, removed quicktime, uninstalled and reinstalled x6, no go.
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Jun 13, 2012
Import from Adobe Premiere via AAF in Smoke 2013 Trial1 seems to work fine except:
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b) additional mono tracks in Adobe got lost during the conversion
Might be worth investigating. Bug?
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Jan 29, 2014
when selecting a simple clip on Premiere CC timeline and selecting 'Replace with After Effects composition', from Adobe Dynamic Link, AE CC launches, creates a new (empty) comp but does not import the footage clip into the project
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Sep 28, 2012
is any way to import splines into 3Ds Max without using Adobe Illustrator. I have Sketchbook Designer and Inkscape, and the DWG/DXF files they produce do not import into Max.
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Feb 17, 2014
I am trying to import footage shot on a Sony PMW-200 camera into PP 7. I was wondering what files need to be imported into PP 7, i.e. the .mxf files. the .xml files, etc. I am getting footage into the project, but it is not playing in the source window, and I also don't have any audio.
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Apr 8, 2014
In an HDV project in CS5 Premirer Pro, I am importing images from a source file into the project window and then onto the timeline. These are separate jpg images, each one with a different filename albeit the first three letters of the filename are the same. When the images are imported, although the filenames are as they appear in the source folder, the actual images are all identical - usually to the first image in the group. It makes no difference whether I import the images separately or as a group - the same problem persists. I have tried clearing the media cache and re-starting the computer. No use.
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Feb 19, 2014
i have been having trouble with premiere pro, i am tasked with editing footage for a promotional video for a college. the footage was recorded on two seperate cameras, first was a JVC HM100, second is a Canon 1100D.
now we have most of our footage, and i have looked through it when i was on a mac, but then we i went home to do it at home on my PC running Windows 8.1 and Premiere Pro CC, i tried to import the JVC footage and it says the Codec is missing. but when i import the footage from the Canon, it works fine, so i have to right codec to play mov. but as far as i know, it is todo with the JVC recording with MPEG-2. now converting the footage works, but it is extremely time staking and i think it is reducing the qaulity a bit. i just want to know if there is another way for me to fix the file and import it into Premiere Pro CC. or a different conversion method. i am using handbrake currently as i know the programme and i can change a lot of quality settings. i have a lot of little files to convert, it isnt a case of a few big files, its over 30 little files, so i would like a working queueing feature if i convert file.
i can import MOV files that were filmed on a JVC camera but i can import files that were filmed on Canon camera, and i beleive it is todo with MPEG-2
System stuff:
OS: Windows 8.1 Pro 64-Bit
Premiere Pro CC,
latest, i have some other adobe programs such as AE, PS, and AI, as well as media encoder(which doesnt accept the file either)
System Spec:
CPU: 4670k
MOBO: MSI G45 Z87 Gaming
Ram: G-Skill RipJaw 8Gb (2x4Gb) 1600Mhz
PSU: Corsair CX 600
GPU: GTX 760
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