Paint Shop Pro :: X6 Crashes With BEX - Not Usable Anymore

Sep 24, 2013

After almost perfectly working about 1 month long, PSP X6 now crashes in both versions, 32 and 64 bit, right after start. It displays the manager with the pictures from the folder used last time, then the HD is turning some 5-8 seconds more, and then comes the crash.

System: Win 7 64-bit SP1 german

Problem Event: BEX
Module: MSVCR90.DLL
Version: 9.0.30729.6161

It did work until a week ago, when I last time used it before today, since then the only software installed were updates for Adobe Reader and Flash, and the usual Windows defender signatures update, nothing else was changed on the system.

Reinstalling Visual C++ 2008 SP1 32-/64-bit (above DLL seems to be part of it) didn't work, uninstalling and re-installing PSP X6 neither, nor playing around with the DEP settings, as advised by some MS MVPs on the net. PSP X4, still on my machine, does work.

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Feb 23, 2012

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Nov 10, 2013

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Sep 17, 2013

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Sep 25, 2013

Nature of the problem - If you spend about a minute in the MANAGER tab PSP X6 will crash. I had the same problem with PSP X5.

Properties of your source files (format, file size, where did you get it?) - Any file, mainly Jpegs & TIFFs, original or from the web.

Error Codes -
LevelDate and TimeSourceEvent IDTask Category
Error9/25/2013 4:10:51 AMApplication Error1000(100)"Faulting application name: Corel PaintShop Pro.exe, version: 16.0.0.1, time stamp: 0x51db3b41
Faulting module name: AcLayers.DLL, version: 6.2.9200.16420, time stamp: 0x505aa251
Exception 0xc0000374
Fault offset: 0x0000000000006ad9
Faulting process id: 0x4730
Faulting application start time: 0x01ceb9c6aa155950
Faulting application path: C:Program FilesCorelCorel PaintShop Pro X6 (64-bit)Corel PaintShop Pro.exe
Faulting module path: C:windowsAppPatchAppPatch64AcLayers.DLL
Report Id: fdb46e28-25b9-11e3-bfaf-10604b5e0196
Faulting package full name:
Faulting package-relative application ID: "

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A file seems to be corrupt on my system, that is used by PSP since PSP8.

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Oct 27, 2013

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Sep 19, 2011

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Jul 18, 2012

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Nov 16, 2012

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Is this scanned in image still on my hard drive? If it is where do I find it, so I can delete it?

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Feb 8, 2011

I installed a new harddrive on my laptop and restored a Ghost image of my old drive onto the new one. Most of the installed software worked right off. Some needed to be re-activated as the software detected a significant hardware change. However, PSP X3 would not start, crashing during loading. The PSP X. splash shows and the loading status gets to "initializing palettes" then Windows reports "Corel Paintshop Pro X3 has stopped working. Windows is checking for a solution...". That's it.

I have un-installed PSP X3 and reloaded from CD. I downloaded the 4 existing patches (1 through 4) and installed them in sequence. I didn't try starting PSP X3 until all the patches were in. Corel.com confirms the activation of the software.

I've used PaintShop since the JASC days and the software works great. However, since about version 9, the software has become more prone to crashing under a variety of circumstances. Now it won't start.

Specs
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