Illustrator :: CC AI Keeps Crashing - Will Not Save
May 29, 2013
All of the work I did and saved in AI for the past several days is gone. When I try to create a new file AI will not save any changes and crashes. I've been using CC for 9 months and it has worked great. Over the past two weeks I have had a couple of AI files that have lost everything and AI is having a problem saving anything. What do I do? I can't afford to keep losing work.
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Oct 1, 2012
Apparently randomly, Illustrator crashes when I try to save a file that I last edited several days ago. It consistently crashes on the same file, but it doesn't seem that every file is affected. I'm running cs6 on windows 7. I've tried resetting my profile and deleting temporary files (disk cleanup) to no avail.
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Sep 27, 2013
I am attempting to use the blob brush for the first time, but I can't seem to save my files; the programs crashes on save.
Seems very strange! I am working with CS 5 on Windows 7. i have successfully saved files that don't use the blob brush. I haven't done an exhaustive investigation into similar scenarios that might also cause a crash at save. I tested a few stable files, including renaming them. When I introduce the blob brush, the file crashes at save.
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Sep 3, 2013
in fact didn't know I had the time to be either.Creative Cloud is a great idea, pity it has been used to release under cooked software. The upgrade to CC has cost my department hours and hours of chargeable/billable time.URL....
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Jun 27, 2013
I have the student version of AutoCAD 2012 on an HP laptop with Windows 7 Home Premium OS. I originally installed AutoCAD in June of 2012. It worked fine for 9 or 10 months but now whenever I select File/Open, File/Save, or File/Save As, AutoCAD stops responding and the spinning blue donut appears. AutoCAD never comes back and I have to close it from Task Manager. I uninstalled AutoCAD and reinstalled it, and the process went smoothly. However I still have exactly the same problem with the File operations. I apply Windows updates, but other than that have not made any changes to the software on the laptop. AutoCAD works fine for everything except the File operations. I am able to save with CTL/S and am able to open AutoCAD files from File Manager.
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Jun 25, 2013
Photoshop CC keeps crashing whenever I select to save or save as! Why??
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Mar 28, 2013
On a MacBook Pro, OSx 10.6.8. Using CS6 on .tifs, resizing the file to 600px wide - approx. 750k file - try to save for web, 80 percent quality and I get the folder screen, but it's open to "documents". Then I get spinning beachball, then CS crashes. Shuts down.
I've tried restarting, no luck. I've had this happen before and I don't remember how it got worked out. I perform this function all the time and there's nothing new in my workflow. I read in another thread about metatag conflicts, and I do process the raws in Capture One before retouching in CS6, but I've done that before without any problem.
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Mar 15, 2011
My Autocad MAP 2011 keeps crashing every time it does an automatic save.
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Sep 12, 2013
I posted a while ago as my AutoCAD 2012 keeps crashing when I try to save as. Well it doesn't crash as such it just freezes until I press ESC. I've also noticed it does this when I select LAYDEL.
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Nov 14, 2012
I've deleted the settings file, and restarted my computer but it still is crashing when I try to save anything.
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Jun 30, 2012
Recently my photoshop CS5 has been playing up and often when I try to save files it will freeze at the point of clicking ok and crash. Today also it crashed when I tried to open a photoshop file.This is incredibly frustrating as I'm a graphic designer and trying to complete some urgent work but I'm getting nowhere because nothing I'm doing is saving and I have to keep starting over. It's literally crashed about 40 times the past day and I'm wasting so many hours that I just don't have.
My version as mentioned is CS5 and I updated it yesterday with no avail.
My laptop is a Mac
info if needed:
Model Name:MacBook Pro Model Identifier:MacBookPro7,1 Processor Name:Intel Core 2 Duo Processor Speed:2.4 GHz Number Of Processors:1 Total Number Of Cores:2 L2 Cache:3 MB Memory:4 GB Bus Speed:1.07 GHz Boot ROM Version:MBP71.0039.B0B SMC Version (system):1.62f6 Serial Number (system):WQ0422P1ATM Hardware UUID:92320237-011A-5454-96B7-28704CE335C0 Sudden Motion Sensor: State:Enabled
I don't think I've done anything for this to start happening it just came out of nowhere..I usually only do the same few things with the program and also havn't altered files or even the computer.
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Aug 28, 2013
trying to save PNGs. I have had it happen six times now and again after a restart of my computer. It is weird, it saves JPEG and PSD without issue but PNG's are crashing it.
I am using Photoshop CC with all updates.
Computer is a i7 3820 with 64gig RAM and a GTX 560
OS is Windows 8
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May 27, 2012
Photoshop Cs6 not reading fonts and crashing on save for web.
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Feb 7, 2012
Having trouble with AutoCAD 2012 when saving to earlier versions? I can't save it down to any other version except for 2012, without the system crashing completely. It seems to be files that have aerial xrefs in them.
Also, from time to time we get the crash when editing MText.
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Jun 5, 2013
We have two computers running AutoCAD 2013 with Windows 7 64 bit and both crash regularly on save and close with about 2/3 of the drawing files. Typically it won't crash if I have only one drawing file open and then save and close. With more than one file open the system crashes regularly on both computers. Our service pack updates are current.
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Nov 2, 2012
Here's the error message i keep getting.
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 13.0.1.0
Application Timestamp: 5022da52
Fault Module Name: Photoshop.exe
Fault Module Version: 13.0.1.0
Fault Module Timestamp: 5022da52
Exception Code: c0000005
Exception Offset: 00b1a653
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
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Nov 11, 2013
How do I export and import preferences? I need to trash them often because PS is crashing when I try and print. Suport only gave me this instruction and couldn;t figure out a solution - just trash my prefs.
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Apr 27, 2011
I am using CorelDraw X5 and my system is Windows 7 and is a 64 bit.
Most of the time when I am drawing and go to save my file, CorelDraw X5 will freeze up (not responding) and then crash. Most of the time, I can go and restart Corel, open my file and it will have saved where I wanted it to; but sometimes it will cause me to have to use the auto-backup or just the back up file.
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Jan 24, 2014
Illustrator has been performing fine since install (01/22/14). Performed Adobe update and now it will not open at all. I've tried uninstalling and reinstalling the extension manager. I have no plug-ins installed.
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May 16, 2008
t7400 - intel xeon (2.83 ghz,2x6mb, quad core)
8gb quad channel fbd memory
300gb hd
adobe photoshop cs3 keeps crashing every time i try to copy illustrator vectors directly to photoshop.It just freezes(photoshop and illustrator only)the rest of applications work fine without any problems.
recently it takes ages just to start a new photoshop document (file>new)
(I HAVE ALREADY)
- installed valid windows updates
- allocated virtual memory
- installed adobe updates
- run a virus scan
-installed fonts lately (but the ones that are being used by several other users)
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Dec 12, 2013
I'm useing Adobe Creative Suite 4. The problem I'm having is when I try print something from Illustrator it crashes but when uninstall Adobe Acrobat it allowes me to print but still the top menu is a bit funny, file, edit, etc. could I down load a new copy of CS4 and us my serial number?
I could work with it but I work like to be able to us Adobe Distiller cause where I'm getting my stuff printed say thats the best way to say a pdf for better quality.
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Nov 20, 2013
It was working perectly fine today and now it crashes when I try to work on a file. I dont have maveriks I stil have mountain lion. What should I do?
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Nov 21, 2013
The last two days I've been unable to open Illustrator CC 17.0.1 on Mac OS 10.9.
I've copied the crash message below.
I've tried to hold command, option + shift on startup to delete the prefs, but it doesn't even get that far. I've also re-booted in safe mode and this allows it to open (but then hangs and crashes)
Process: Adobe Illustrator [550]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 260 (17.0.1)
Code Type: X86-64 (Native)
Parent Process: launchd [269]
Responsible: Adobe Illustrator [550]
User ID: 501
[code]....
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Aug 23, 2012
My illustrator is crashing on saving files.I thought it was issue with network. i copied files to desktop and still it crashes.event log is :
Faulting application name: Illustrator.exe, version: 15.0.2.399, time stamp: 0x4ce0f2fc
Faulting module name: AGM.dll, version: 4.20.69.9418, time stamp: 0x4c296457
Exception code: 0xc0000005
Fault offset: 0x00240f9d
Faulting process id: 0x1624
[code]....
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Apr 11, 2006
I've been having problems with Illustrator on my system. I have Illustrator as part of Creative Suite 2 Premium. It seems that when I have Illustrator open, and try to perform other functions on my computer (i.e. moving files from one location to another, opening another program, etc.) the system crashes and restarts itself. This doesn't happen every time just semi-frequently. Has anyone had a similar problem or know of a solution that might help? I have all the current updates for all of CS2.
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Oct 30, 2012
I'm working as a cartographer at Port of Rotterdam and frequently work with big maps in Illustrator CS5. As soon as the file size exceeds 150 MB, and especially when small rasterfiles (mostly jpg's) are placed inside the document, either embedded or not-embedded, me and my colleague get notifications indicating "Can't show preview"or worse: The operation can't be concluded due to lack of RAM (dutch translation). This being a last warningsign just before CS5 collapses and it thus becomes impossible to make any Save on the document....
The hardware we work with: Quad Core 3GHz;NVidia Quadro 1GB;Windows XP with SP3, DirectX9; 8GB int. memory.
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May 29, 2013
Creative Cloud AI has crashed 10 times today. When I try to save changes to a file, it crashes. When I tried to create a new document and save changes it crashes. When I try to open swatches from the swatch library it crashes. I've used CC for 9 months and it has worked great. Today not so much.
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Jan 29, 2014
When I try and open or place an EPS file I am getting a text import option box... then Illustrator crashes.
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Dec 11, 2012
I am running Adobe Illustrator Cs6 on my Windows 8 computer. I have been using the program with no problems for a few days now. However today the program is crashing when I try to save a file. It starts saying it is not responding. I have tried restarting the computer a few times.
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Feb 3, 2013
So on Mountain Lion, Illustrator CS6 has been crashing on start up. Everyone on here is saying post crash logs but then nothing happens from that? Shouldn't the Adobe devs step in and fix it since obviously it is stopping any work being done at all after a high price tag I would have thought they could pay their development team enough to fix these things. At least step in and say something is being done and will be a patch soon right? Dead silence.
I have been weeding out the problem and I am a novice. The FXG plugin in the Illustrator Formats folder is the culprit. If you remove that from the folder Illustrator runs just fine. Of course this is stupid as a permanent bandaid because people obviously need that plugin otherwise it wouldn't exist.
We give out the issue which is a 2mb plugin and I have researched back to October last year and still nothing is done with multiple patches being available since then. Time to get your act together Adobe or competition will catch up even faster.
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Sep 18, 2013
Out of the blue, whenever I use live trace, it crashes my Illustrator and I have to force quit. I have tried all different sized jpegs, big and small, force quit.
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