Illustrator :: Widespread Crashing No Support
Feb 3, 2013
So on Mountain Lion, Illustrator CS6 has been crashing on start up. Everyone on here is saying post crash logs but then nothing happens from that? Shouldn't the Adobe devs step in and fix it since obviously it is stopping any work being done at all after a high price tag I would have thought they could pay their development team enough to fix these things. At least step in and say something is being done and will be a patch soon right? Dead silence.
I have been weeding out the problem and I am a novice. The FXG plugin in the Illustrator Formats folder is the culprit. If you remove that from the folder Illustrator runs just fine. Of course this is stupid as a permanent bandaid because people obviously need that plugin otherwise it wouldn't exist.
We give out the issue which is a 2mb plugin and I have researched back to October last year and still nothing is done with multiple patches being available since then. Time to get your act together Adobe or competition will catch up even faster.
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Dec 27, 2012
I'm using Adobe Illustrator CS6 but there is no Urdu Language in there. I mean i cannot type Urdu Language in Illustrator. Adobe Photoshop CS6 is fine and urdu language is compatiable with Photoshop but i'm having problem with Illustrator CS6 and InDesing CS6.
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Nov 20, 2013
I work at a printing company. Everything I know about Adobe Illustrator, Photoshop, and InDesign, I learned on the job with no classes or prior knowledge. I handle all the graphics that come through our shop, and every now and then I get artwork that when I try to save it in Illustrator, I get an error message that says Illustrator can only support a maximum of 27 spot colors. I don't even know what that means.
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Jun 19, 2012
how to enable illustrator cs6 to support middle east?
i have enable this option on photoshop cs6 and in InDesign cs6 but not in illustrator cs6, (i download the master collection cs6 trial version)
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Jan 24, 2014
Illustrator has been performing fine since install (01/22/14). Performed Adobe update and now it will not open at all. I've tried uninstalling and reinstalling the extension manager. I have no plug-ins installed.
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May 16, 2008
t7400 - intel xeon (2.83 ghz,2x6mb, quad core)
8gb quad channel fbd memory
300gb hd
adobe photoshop cs3 keeps crashing every time i try to copy illustrator vectors directly to photoshop.It just freezes(photoshop and illustrator only)the rest of applications work fine without any problems.
recently it takes ages just to start a new photoshop document (file>new)
(I HAVE ALREADY)
- installed valid windows updates
- allocated virtual memory
- installed adobe updates
- run a virus scan
-installed fonts lately (but the ones that are being used by several other users)
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May 29, 2013
All of the work I did and saved in AI for the past several days is gone. When I try to create a new file AI will not save any changes and crashes. I've been using CC for 9 months and it has worked great. Over the past two weeks I have had a couple of AI files that have lost everything and AI is having a problem saving anything. What do I do? I can't afford to keep losing work.
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Dec 12, 2013
I'm useing Adobe Creative Suite 4. The problem I'm having is when I try print something from Illustrator it crashes but when uninstall Adobe Acrobat it allowes me to print but still the top menu is a bit funny, file, edit, etc. could I down load a new copy of CS4 and us my serial number?
I could work with it but I work like to be able to us Adobe Distiller cause where I'm getting my stuff printed say thats the best way to say a pdf for better quality.
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Nov 20, 2013
It was working perectly fine today and now it crashes when I try to work on a file. I dont have maveriks I stil have mountain lion. What should I do?
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Nov 21, 2013
The last two days I've been unable to open Illustrator CC 17.0.1 on Mac OS 10.9.
I've copied the crash message below.
I've tried to hold command, option + shift on startup to delete the prefs, but it doesn't even get that far. I've also re-booted in safe mode and this allows it to open (but then hangs and crashes)
Process: Adobe Illustrator [550]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 260 (17.0.1)
Code Type: X86-64 (Native)
Parent Process: launchd [269]
Responsible: Adobe Illustrator [550]
User ID: 501
[code]....
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Aug 23, 2012
My illustrator is crashing on saving files.I thought it was issue with network. i copied files to desktop and still it crashes.event log is :
Faulting application name: Illustrator.exe, version: 15.0.2.399, time stamp: 0x4ce0f2fc
Faulting module name: AGM.dll, version: 4.20.69.9418, time stamp: 0x4c296457
Exception code: 0xc0000005
Fault offset: 0x00240f9d
Faulting process id: 0x1624
[code]....
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Apr 11, 2006
I've been having problems with Illustrator on my system. I have Illustrator as part of Creative Suite 2 Premium. It seems that when I have Illustrator open, and try to perform other functions on my computer (i.e. moving files from one location to another, opening another program, etc.) the system crashes and restarts itself. This doesn't happen every time just semi-frequently. Has anyone had a similar problem or know of a solution that might help? I have all the current updates for all of CS2.
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Oct 1, 2012
Apparently randomly, Illustrator crashes when I try to save a file that I last edited several days ago. It consistently crashes on the same file, but it doesn't seem that every file is affected. I'm running cs6 on windows 7. I've tried resetting my profile and deleting temporary files (disk cleanup) to no avail.
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Oct 30, 2012
I'm working as a cartographer at Port of Rotterdam and frequently work with big maps in Illustrator CS5. As soon as the file size exceeds 150 MB, and especially when small rasterfiles (mostly jpg's) are placed inside the document, either embedded or not-embedded, me and my colleague get notifications indicating "Can't show preview"or worse: The operation can't be concluded due to lack of RAM (dutch translation). This being a last warningsign just before CS5 collapses and it thus becomes impossible to make any Save on the document....
The hardware we work with: Quad Core 3GHz;NVidia Quadro 1GB;Windows XP with SP3, DirectX9; 8GB int. memory.
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May 29, 2013
Creative Cloud AI has crashed 10 times today. When I try to save changes to a file, it crashes. When I tried to create a new document and save changes it crashes. When I try to open swatches from the swatch library it crashes. I've used CC for 9 months and it has worked great. Today not so much.
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Jan 29, 2014
When I try and open or place an EPS file I am getting a text import option box... then Illustrator crashes.
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Dec 11, 2012
I am running Adobe Illustrator Cs6 on my Windows 8 computer. I have been using the program with no problems for a few days now. However today the program is crashing when I try to save a file. It starts saying it is not responding. I have tried restarting the computer a few times.
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Sep 27, 2013
I am attempting to use the blob brush for the first time, but I can't seem to save my files; the programs crashes on save.
Seems very strange! I am working with CS 5 on Windows 7. i have successfully saved files that don't use the blob brush. I haven't done an exhaustive investigation into similar scenarios that might also cause a crash at save. I tested a few stable files, including renaming them. When I introduce the blob brush, the file crashes at save.
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Sep 18, 2013
Out of the blue, whenever I use live trace, it crashes my Illustrator and I have to force quit. I have tried all different sized jpegs, big and small, force quit.
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May 15, 2013
This is the second time I have reinstalled AI CS6 as last resort. It will freeze up Illustrator every time that I apply an effect like a drop-shadow, etc. 2011 MacBook Pro i7 on OS X Mountain LionCreative Cloud CS6Other tools work fineI have a couple plug-ins from Astute Graphics - however, I had the problems occur previous to the plug-ins.. I have tried restarting, using only AI and no other programs, etc.. When I reinstalled last time the probelm went away for about 4 weeks.
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Jan 20, 2014
I just did the latest CC upgrade and my Illustrator keeps crashing. I use Astute graphics, so figured it may have to do with the plug-ins, but after Iremoved them from the plug-ins folder the issue persists.
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Mar 2, 2014
I've updated programs and installed latested version of Java but did not resolve any of the issues.
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Dec 17, 2012
I'm using Illustrator CS6, Windows 7, Intel(R)Core(TM) i7-3770 CPU @3.40GHz, 16GB RAM, 64 bit operating system. I use the pattern editing feature a lot, and recently it's starting crashing, usually when I try to save after editing in the pattern mode (it's only just started doing this). I don't know why it's started doing this, and it doesn't seem to have anything to do with the complexity of the pattern.
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Nov 14, 2012
Each time I try to change the fonts the application crashes regardless of whether it's a new/old document. I noticed this happening after I installed Illustrator CS5 by downloading it on my MBP Retina. Never had this problem on my old MBP 10.6.8. Either there's an issue with downloading the application or with 10.7.5.
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May 30, 2013
Illustrator keeps crashing every time I try and change font styles on a piece of copy.
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Nov 1, 2012
I have just installed Illustrator 9.0, running on Windows 7. The install was fine but when I try to launch the program I receive the following 2 errors:
1) "Pencil or smooth tool out of memory. Try editing at a smaller zoom magnification".I click OK because that's the only option. The next error window occurs with:
2) "The filter cannot complete because of an unknown error" Error: IMEM.I click ok again because that's the only option.
Then the program crashes and I have to exit.
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Jul 22, 2012
I'm using one of the new Mac Book pro Retinas. Every time I open the Type>Font menu the program crashes. Sometimes I can scroll down a little ways but sometimes it crashes immediately.
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Sep 3, 2013
in fact didn't know I had the time to be either.Creative Cloud is a great idea, pity it has been used to release under cooked software. The upgrade to CC has cost my department hours and hours of chargeable/billable time.URL....
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Dec 18, 2012
cleaned up the fonts and its still crashing by simply scrolling thru to find a file to open and to make matters worse, my CS2 which hardly ever crashed now crashes just opening it. I am rather beside myself, I have an iMac running 10.6.8 with 4GB of memory. I would love to copy and paste the crash report but it's not letting me do that.
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Oct 14, 2013
Immediately after installation of PS CS6 the application correctly detected my grafics adapter AMD HD7750 and in the PS GPU settings the grafic processing unit support was activated. Now this option is deactivated and cannot be activated any more. PS6 states that using this feature is not supported by the standard edition, what is surprising as I had installed the same edition on my notebook (with a AMD radeon HD7400M) and there it works fine, and initially it had worked on my PC, too.
On my PC the last action I can remember was to attach a second monitor to the DVI port of the onboard grafics card Intel HD4600. (my system has as well an Intel card onboard and an AMD Sapphire PCIe grafics card)The windows primary desktop is assigned to the first monitor which is connected via DVI with the AMD HD7750 card.Would you recommend to uninstall and reinstall PS CS6 on the PC or is another easier solution for this problem available ?
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Jun 12, 2008
Recently we upgraded from CS to CS3 but for the life of me, I can't find any COM assemblies (Interop DLLs) to use in CS3 for automating Photoshop.
Anyone knows if this is removed? Or is it included in certain versions of CS3 like the extended one?
I need this to be able to compile one of our tools from CS to CS3.
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