Illustrator :: CC 17.0.1 Crashing On Startup MAC
Nov 21, 2013
The last two days I've been unable to open Illustrator CC 17.0.1 on Mac OS 10.9.
I've copied the crash message below.
I've tried to hold command, option + shift on startup to delete the prefs, but it doesn't even get that far. I've also re-booted in safe mode and this allows it to open (but then hangs and crashes)
Process: Adobe Illustrator [550]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 260 (17.0.1)
Code Type: X86-64 (Native)
Parent Process: launchd [269]
Responsible: Adobe Illustrator [550]
User ID: 501
[code]....
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Jan 20, 2014
I just did the latest CC upgrade and my Illustrator keeps crashing. I use Astute graphics, so figured it may have to do with the plug-ins, but after Iremoved them from the plug-ins folder the issue persists.
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Jun 18, 2013
I reformatted and reinstalled Windows 7 SP1 yesterday. Reinstalled CS5.5 Master Collection and updated through AAM. I can open Photoshop, but if I open a file, or try to create a new file, it crashes immediately, and this is the error info:
Problem signature:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 12.1.0.0
Application Timestamp: 4d90cf71
Fault Module Name: nvoglv32.DLL
Fault Module Version: 9.18.13.783
[code]....
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Feb 11, 2013
Running Windows 7 64 bit, has been fine up until a few days ago after I had a virus. I have uninstalled, used the photoshop clean up tool and reinstalled, still the same problem. CS4 is working fine but I can't get CS5 to work, it crashes on start up with the following details.
Problem Event Name:APPCRASH Application Name:Photoshop.exe Application Version:12.0.0.0 Application Timestamp:4bbc5b10 Fault Module Name:amtservices.dll Fault Module Version:3.0.0.64 Fault Module Timestamp:4b6004a6 Exception Code:c0000005 Exception Offset:0000000000088dba OS Version:6.1.7601.2.1.0.768.3 Locale ID:2057 Additional Information 1:42f3 Additional Information 2:42f36e6d42b7acab1a756482c3a16e17 Additional Information 3:a3a2 Additional Information 4:a3a2bc05e7527151873d6c51f844212f
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Apr 18, 2013
Process: Adobe Photoshop CS5.1 [86573]
Path: /Applications/Adobe Photoshop CS5.1/Adobe Photoshop CS5.1.app/Contents/MacOS/Adobe Photoshop CS5.1
Identifier: com.adobe.Photoshop
Version: 12.1 (12.1x20110328.r.145) (12.1)
Code Type: X86-64 (Native)
[code]...
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May 10, 2012
my adobe photoshop cs5 keeps on crashing at startup.It has been working fine until today after
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Aug 24, 2010
I started it up this morning and received the following error message:
After Effects Alert
Last log message was: <4431105056>
<DynamicLink> <5> /Library/Application Support/
Adobe/Common/dynamiclink/CS5/
dynamiclinkmanager.app.
I've tried rebooting several times, repairing permissions, repairing permissions in safe mode, running AE in safe mode, but nothing seems to be fixing it.
My info:
After Effects CS5
Mac Pro 2 x 2.66 Quad-core Intel Xeon
8 GB 1066 MHz DDR3
Running OS 10.6.4
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Nov 29, 2013
I just bought elements 10 and it wont start; its crashing trying to open editor...I haven't had a chance to use it yet. It shows it's starting and then its not responsive. Now the program is completely unresponsive and not opening at all.
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Jun 4, 2013
I experienced this issue with Gimp 2.6 whenever I had a lot of brushes in the brush folder. The only way I found to avoid the problem was to have less brushes in it. As a result, I never got to really use all of them like I had intended to.
The current version I'm using is 2.8. I updated Gimp because I saw the tagging system. I figured it'd be easier to locate the brushes I want to use. The program worked fine up until I added more folders to the brush folder to take advantage of the tagging system. Now the start-up freezes and crashes when it's updating the tagging cache.
In general, Gimp seems to get mad at me when I add a crap ton more than it's comfortable with.
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May 17, 2012
I get this error whenever I try to start the trial of VSx5 (Funny thing is, I am trying it because Pinnacle 15 is far too crashy for me.)
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Dec 2, 2013
I ahve a users who is having an issue wher Illustrator CS6 will freeze up on startup. It displays a message that it can not laod a 39 font. However when I login to this workstation with a different userid, Illustrator opens without any issue.
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Aug 30, 2012
We are using AD and network smb/cifs home folders and when you create a new document in Illustrator CS6 an error message appears "can't locate startup profiles". try after installin illustrator again". I can look in the folder at ~Library/Application support/Adobe/Adobe Illustrator CS6/en_GB/New Document Profiles , and it is empty. I can replace the folder with a known working one and all is OK. This only happens with network home folders. If I create a local user and launch Illustrator then everything works as expected and there is no error message.
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Dec 16, 2013
I've had to trash my preferences for Illustrator recently and used the Cmd-Opt-Shift-Ctrl method.
I've been a little confused that there wasn't any alert confirming that I wanted to trash the prefs.
confirm that Illustrator DOESN'T give this alert dialog when trashing the prefs?
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Dec 21, 2012
It took me awhile to find the startup file so that I could empty out all of the swatches and stuff. So I finally found the Basic CMYK.ai file. I opened it and made all my edits to it. I saved the file and quit Illustrator. Now when I open Illustrator and create a new CMYK file none of the changes I made to the startup took, as in all my color swatches, brushes and everything like that are still there, but when I go back to the Basic CMYK.ai file it is correct. It is the way I left it.
I illustrate artwork for textbooks and I dont want to have to remove all those unneeded swatches everytime I create a new file. Mac OS 10.8.2
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May 31, 2013
I use Illustrator CS4 a few years already. Last week I couldnt open my .ai anymore: at the startup I have an error:
Error loading plugins
appbarcontrolsplugin.aip
asset mgmt.aip
fxgfileformat.aip
navigator.aip
photoshopexport.aip
photoshopimport.aip
sangam2aimapper.aip
scriptingsupport.aip
scriptmenu.aip
services.aip
welcomescreen.aip
I already installed all adope programmes again, after de-installing it.
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Jan 19, 2014
I installed Mavericks and decided to update to Illustrator CC. It downloaded fine and when I went to launch it it opened up to the promo screen showcasing the new features like rounded corners and the segment editing tool etc. When I go to click the "Done" button Ai CC crashes. Nothing I do resolves this. So I ran uninstall and re-installed it and the same exact thing happens every single time.
A few points of fact:
- I have NO PLUGINS installed for Ai CC
- I do have Ai CS5 installed (Need this to access old art in my archive that is FreeHand format)
- I have Ai CS6 installed (Because most of my clients aren't on Ai CC yet)
- Photoshop CC works fine
- MUSE CC works fine
I uninstalled Ai CC again and the past two days had a MAC IT specialist come in and clean up my entire system to make sure it's in perfect condition before I downloaded and tried to install Ai CC again. My system hasn't been this fine tuned since I installed Mountain Lion, everything is working great.
I tried to install Ai CC again and the exact same thing happened it crashes at the promo screen. When I go and click the "Done" button the beach ball spins and the whole app goes down. Every single time with no exception.
Ai CS6 works fine, no problems at all.
Here is the crash report generated when I last tried to install Ai CC: [URL]
My system information is here too in case you need to know machine specs: [URL]
The inane "Adobe Customer Care" on twitter isn't cutting it with their scripted responses that solve nothing and blame everything on the user.
This is really getting old and I've wasted two days of work time because what should be simple, simply is not.
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Feb 11, 2014
would it be possible to set no fill and 1px black stroke as the default fill when I start up illustrator?
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Feb 7, 2014
How do I make it work
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Mar 17, 2013
Everything you read says that to change the default AI (CS3) startup document you use this path:
Users > (User Name) > Library > Application Support > Adobe > Adobe Illustrator CS3 > New Document Profiles > *.ai
The problem is, under Mountain Lion that path doesn't exist. When I go to my user name, there is no "Library" folder at all. Under "Shared" there is an AI Library folder, but it has nothing of any value in it.
My AI startup document (that I've been using for ages) is found here:
HD > Applications > Adobe Illustrator CS3 > Plug-ins > filename.ai
However, if I navigate there and make changes, then quit Illustrator and re-launch it, nothing happens. I'm using the same old defaults as before. I know I need to upgrade to a later version of CS, but the prices have become so outrageous there's no way I can justify it as long as AI and PS are working. You need a mortgage to buy new Adobe products these days.
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Jan 24, 2014
Illustrator has been performing fine since install (01/22/14). Performed Adobe update and now it will not open at all. I've tried uninstalling and reinstalling the extension manager. I have no plug-ins installed.
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May 16, 2008
t7400 - intel xeon (2.83 ghz,2x6mb, quad core)
8gb quad channel fbd memory
300gb hd
adobe photoshop cs3 keeps crashing every time i try to copy illustrator vectors directly to photoshop.It just freezes(photoshop and illustrator only)the rest of applications work fine without any problems.
recently it takes ages just to start a new photoshop document (file>new)
(I HAVE ALREADY)
- installed valid windows updates
- allocated virtual memory
- installed adobe updates
- run a virus scan
-installed fonts lately (but the ones that are being used by several other users)
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May 29, 2013
All of the work I did and saved in AI for the past several days is gone. When I try to create a new file AI will not save any changes and crashes. I've been using CC for 9 months and it has worked great. Over the past two weeks I have had a couple of AI files that have lost everything and AI is having a problem saving anything. What do I do? I can't afford to keep losing work.
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Dec 12, 2013
I'm useing Adobe Creative Suite 4. The problem I'm having is when I try print something from Illustrator it crashes but when uninstall Adobe Acrobat it allowes me to print but still the top menu is a bit funny, file, edit, etc. could I down load a new copy of CS4 and us my serial number?
I could work with it but I work like to be able to us Adobe Distiller cause where I'm getting my stuff printed say thats the best way to say a pdf for better quality.
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Nov 20, 2013
It was working perectly fine today and now it crashes when I try to work on a file. I dont have maveriks I stil have mountain lion. What should I do?
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Aug 23, 2012
My illustrator is crashing on saving files.I thought it was issue with network. i copied files to desktop and still it crashes.event log is :
Faulting application name: Illustrator.exe, version: 15.0.2.399, time stamp: 0x4ce0f2fc
Faulting module name: AGM.dll, version: 4.20.69.9418, time stamp: 0x4c296457
Exception code: 0xc0000005
Fault offset: 0x00240f9d
Faulting process id: 0x1624
[code]....
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Apr 11, 2006
I've been having problems with Illustrator on my system. I have Illustrator as part of Creative Suite 2 Premium. It seems that when I have Illustrator open, and try to perform other functions on my computer (i.e. moving files from one location to another, opening another program, etc.) the system crashes and restarts itself. This doesn't happen every time just semi-frequently. Has anyone had a similar problem or know of a solution that might help? I have all the current updates for all of CS2.
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Oct 1, 2012
Apparently randomly, Illustrator crashes when I try to save a file that I last edited several days ago. It consistently crashes on the same file, but it doesn't seem that every file is affected. I'm running cs6 on windows 7. I've tried resetting my profile and deleting temporary files (disk cleanup) to no avail.
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Oct 30, 2012
I'm working as a cartographer at Port of Rotterdam and frequently work with big maps in Illustrator CS5. As soon as the file size exceeds 150 MB, and especially when small rasterfiles (mostly jpg's) are placed inside the document, either embedded or not-embedded, me and my colleague get notifications indicating "Can't show preview"or worse: The operation can't be concluded due to lack of RAM (dutch translation). This being a last warningsign just before CS5 collapses and it thus becomes impossible to make any Save on the document....
The hardware we work with: Quad Core 3GHz;NVidia Quadro 1GB;Windows XP with SP3, DirectX9; 8GB int. memory.
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May 29, 2013
Creative Cloud AI has crashed 10 times today. When I try to save changes to a file, it crashes. When I tried to create a new document and save changes it crashes. When I try to open swatches from the swatch library it crashes. I've used CC for 9 months and it has worked great. Today not so much.
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Jan 29, 2014
When I try and open or place an EPS file I am getting a text import option box... then Illustrator crashes.
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Dec 11, 2012
I am running Adobe Illustrator Cs6 on my Windows 8 computer. I have been using the program with no problems for a few days now. However today the program is crashing when I try to save a file. It starts saying it is not responding. I have tried restarting the computer a few times.
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