Photoshop :: Illustrator Crashing System
Apr 11, 2006
I've been having problems with Illustrator on my system. I have Illustrator as part of Creative Suite 2 Premium. It seems that when I have Illustrator open, and try to perform other functions on my computer (i.e. moving files from one location to another, opening another program, etc.) the system crashes and restarts itself. This doesn't happen every time just semi-frequently. Has anyone had a similar problem or know of a solution that might help? I have all the current updates for all of CS2.
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Jun 24, 2009
I have a new system with a new MB and CPU. The CPU is 3.20 gigahertz AMD Phenom II X4 955 and the Bridge version is Bridge 3.0.0.464 After a few minutes with about 150 images, Bridge will crash. I have 3GB of RAM, XP Pro (SP3).  The video setup is; ATI Radeon HD 4800 Series [Display adapter] ACR Acer X243W [Monitor]-24.0"
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Mar 13, 2013
My 2009 Autocad Lt system is crashing on a regular basis with the following:
Fatal Error: Unhandled access violation writing 0x2FS0e798 exception at 77982FC6H.
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May 16, 2008
t7400 - intel xeon (2.83 ghz,2x6mb, quad core)
8gb quad channel fbd memory
300gb hd
adobe photoshop cs3 keeps crashing every time i try to copy illustrator vectors directly to photoshop.It just freezes(photoshop and illustrator only)the rest of applications work fine without any problems.
recently it takes ages just to start a new photoshop document (file>new)
(I HAVE ALREADY)
- installed valid windows updates
- allocated virtual memory
- installed adobe updates
- run a virus scan
-installed fonts lately (but the ones that are being used by several other users)
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Jan 2, 2013
I have had Window 7 64 bit operating system put on my computer.Will I get the benefits of additional Ram on Photoshop CS6 Extended?
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Jan 24, 2014
Illustrator has been performing fine since install (01/22/14). Performed Adobe update and now it will not open at all. I've tried uninstalling and reinstalling the extension manager. I have no plug-ins installed.
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May 29, 2013
All of the work I did and saved in AI for the past several days is gone. When I try to create a new file AI will not save any changes and crashes. I've been using CC for 9 months and it has worked great. Over the past two weeks I have had a couple of AI files that have lost everything and AI is having a problem saving anything. What do I do? I can't afford to keep losing work.
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Dec 12, 2013
I'm useing Adobe Creative Suite 4. The problem I'm having is when I try print something from Illustrator it crashes but when uninstall Adobe Acrobat it allowes me to print but still the top menu is a bit funny, file, edit, etc. could I down load a new copy of CS4 and us my serial number?
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I could work with it but I work like to be able to us Adobe Distiller cause where I'm getting my stuff printed say thats the best way to say a pdf for better quality.
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Nov 20, 2013
It was working perectly fine today and now it crashes when I try to work on a file. I dont have maveriks I stil have mountain lion. What should I do?
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Nov 21, 2013
The last two days I've been unable to open Illustrator CC 17.0.1 on Mac OS 10.9.
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I've copied the crash message below.
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I've tried to hold command, option + shift on startup to delete the prefs, but it doesn't even get that far. I've also re-booted in safe mode and this allows it to open (but then hangs and crashes)
Process:Â Â Â Â Â Â Â Â Adobe Illustrator [550]
Path:Â Â Â Â Â Â Â Â Â Â Â /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier:Â Â Â Â Â com.adobe.illustrator
Version:Â Â Â Â Â Â Â Â 260 (17.0.1)
Code Type:Â Â Â Â Â Â X86-64 (Native)
Parent Process:Â launchd [269]
Responsible:Â Â Â Â Adobe Illustrator [550]
User ID:Â Â Â Â Â Â Â Â 501
[code]....
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Aug 23, 2012
My illustrator is crashing on saving files.I thought it was issue with network. i copied files to desktop and still it crashes.event log is :
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Faulting application name: Illustrator.exe, version: 15.0.2.399, time stamp: 0x4ce0f2fc
Faulting module name: AGM.dll, version: 4.20.69.9418, time stamp: 0x4c296457
Exception code: 0xc0000005
Fault offset: 0x00240f9d
Faulting process id: 0x1624
[code]....
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Dec 1, 2012
I just bought a new Dell Desktop that has Windows 7Â 64 bit operating system.
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My old version of Illustrator 8.0 at Set Up will not load ?
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Is there a work around for 64 bit ?
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Feb 20, 2013
I work in the editorial office of a medical journal and receive AI files from authors. I often get the following message: 'Font not found on the system; missing font has been substituted' when I open a file. This is a particular problem for symbol font as, e.g., a beta would be substituted by a b. I thought that fonts or subsets of fonts were automatically embedded when the file is saved (this is what seems to happen in CS5 and CS6 when you save in ai format).
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Oct 1, 2012
Apparently randomly, Illustrator crashes when I try to save a file that I last edited several days ago. It consistently crashes on the same file, but it doesn't seem that every file is affected. I'm running cs6 on windows 7. I've tried resetting my profile and deleting temporary files (disk cleanup) to no avail.
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Oct 30, 2012
I'm working as a cartographer at Port of Rotterdam and frequently work with big maps in Illustrator CS5. As soon as the file size exceeds 150 MB, and especially when small rasterfiles (mostly jpg's) are placed inside the document, either embedded or not-embedded, me and my colleague get notifications indicating "Can't show preview"or worse: The operation can't be concluded due to lack of RAM (dutch translation). This being a last warningsign just before CS5 collapses and it thus becomes impossible to make any Save on the document....
The hardware we work with: Quad Core 3GHz;NVidia Quadro 1GB;Windows XP with SP3, DirectX9; 8GB int. memory.
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May 29, 2013
Creative Cloud AI has crashed 10 times today. When I try to save changes to a file, it crashes. When I tried to create a new document and save changes it crashes. When I try to open swatches from the swatch library it crashes. I've used CC for 9 months and it has worked great. Today not so much.
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Jan 29, 2014
When I try and open or place an EPS file I am getting a text import option box... then Illustrator crashes.
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Dec 11, 2012
I am running Adobe Illustrator Cs6 on my Windows 8 computer. I have been using the program with no problems for a few days now. However today the program is crashing when I try to save a file. It starts saying it is not responding. I have tried restarting the computer a few times.
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Feb 3, 2013
So on Mountain Lion, Illustrator CS6 has been crashing on start up. Everyone on here is saying post crash logs but then nothing happens from that? Shouldn't the Adobe devs step in and fix it since obviously it is stopping any work being done at all after a high price tag I would have thought they could pay their development team enough to fix these things. At least step in and say something is being done and will be a patch soon right? Dead silence.
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I have been weeding out the problem and I am a novice. The FXG plugin in the Illustrator Formats folder is the culprit. If you remove that from the folder Illustrator runs just fine. Of course this is stupid as a permanent bandaid because people obviously need that plugin otherwise it wouldn't exist.
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We give out the issue which is a 2mb plugin and I have researched back to October last year and still nothing is done with multiple patches being available since then. Time to get your act together Adobe or competition will catch up even faster.
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Aug 9, 2012
I have Installed the Creative Suite 6 with InDesign, Photoshop and Illustrator under Windows 7 Professional 32bit. A customer specific font has been installed in Windows and shows up in Notepad, Microsoft Office 2010 and other programs including Photoshop CS6. For InDesign I had to copy it to the "Programdirectory"Fonts folder and this worked fine. Only Illustrator CS6 doesn't show this Font (a TrueType font "cust.ttf") as available when I want to format a text with it. I've searched Google and Adobe but no luck so far. Based on other articles I also renamed the "IllustratorFonts.lst file - but also to no avail...
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Sep 27, 2013
I am attempting to use the blob brush for the first time, but I can't seem to save my files; the programs crashes on save.Â
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Seems very strange! I am working with CS 5 on Windows 7. i have successfully saved files that don't use the blob brush. I haven't done an exhaustive investigation into similar scenarios that might also cause a crash at save. I tested a few stable files, including renaming them. When I introduce the blob brush, the file crashes at save.
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Sep 18, 2013
Out of the blue, whenever I use live trace, it crashes my Illustrator and I have to force quit. I have tried all different sized jpegs, big and small, force quit.
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May 15, 2013
This is the second time I have reinstalled AI CS6 as last resort. It will freeze up Illustrator every time that I apply an effect like a drop-shadow, etc. 2011 MacBook Pro i7 on OS X Mountain LionCreative Cloud CS6Other tools work fineI have a couple plug-ins from Astute Graphics - however, I had the problems occur previous to the plug-ins.. I have tried restarting, using only AI and no other programs, etc.. When I reinstalled last time the probelm went away for about 4 weeks.
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Jan 20, 2014
I just did the latest CC upgrade and my Illustrator keeps crashing. I use Astute graphics, so figured it may have to do with the plug-ins, but after Iremoved them from the plug-ins folder the issue persists.
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Mar 2, 2014
I've updated programs and installed latested version of Java but did not resolve any of the issues.Â
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Dec 17, 2012
I'm using Illustrator CS6, Windows 7, Intel(R)Core(TM) i7-3770 CPU @3.40GHz, 16GB RAM, 64 bit operating system. I use the pattern editing feature a lot, and recently it's starting crashing, usually when I try to save after editing in the pattern mode (it's only just started doing this). I don't know why it's started doing this, and it doesn't seem to have anything to do with the complexity of the pattern.
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Nov 14, 2012
Each time I try to change the fonts the application crashes regardless of whether it's a new/old document. I noticed this happening after I installed Illustrator CS5 by downloading it on my MBP Retina. Never had this problem on my old MBP 10.6.8. Either there's an issue with downloading the application or with 10.7.5.
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May 30, 2013
Illustrator keeps crashing every time I try and change font styles on a piece of copy.
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Apr 20, 2012
I'm trying to figure out if Javascript is my answer to my problem. I've been able to re-write all my Applescripts that manipulate Illustrator except for the ones the need to use the file system. We have switched to PC's at work and now I'm forced to figure this out. Our art files are saved with a 7-digit number, followed by the name of the art in the file. Ex: 1000049-Bob's Garage. My applescript had a recursive loop that worked it's way down through the file structure on our art server until it found the lowest folder to which it belonged, then saved itself there. Here's an example of how the server file structure (these are folder names) is layed out:
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1000000-1004999
1005000-1005999
1010000-1014999
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and so on.
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The script would load all the foldernames in the first tier of the directory, loop through them and look at the first and last name of each these folder names, then compare the Illustrator filename to them. If my file was between the two, then the loop called itself, loaded the folders inside that folder, and by doing so, worked it's way down through the folders, through the tree structure until there where no more folders. At that point, the file was saved, in order, where it should be.
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Nov 1, 2012
I have just installed Illustrator 9.0, running on Windows 7. The install was fine but when I try to launch the program I receive the following 2 errors:
1) "Pencil or smooth tool out of memory. Try editing at a smaller zoom magnification".I click OK because that's the only option. The next error window occurs with:
2) "The filter cannot complete because of an unknown error" Error: IMEM.I click ok again because that's the only option.
Then the program crashes and I have to exit.
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Jul 22, 2012
I'm using one of the new Mac Book pro Retinas. Every time I open the Type>Font menu the program crashes. Sometimes I can scroll down a little ways but sometimes it crashes immediately.Â
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