Illustrator :: Trash Preferences At Startup?
Dec 16, 2013
I've had to trash my preferences for Illustrator recently and used the Cmd-Opt-Shift-Ctrl method.
I've been a little confused that there wasn't any alert confirming that I wanted to trash the prefs.
confirm that Illustrator DOESN'T give this alert dialog when trashing the prefs?
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Mar 10, 2013
I cannot seem to remember how to successfully trash the preferences in Illustrator CS3 PC platform. I tried moving the preferences folder, but I think there is one other thing that needs to be done..
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Feb 13, 2013
We installed a new printer. Works fine with all apps except for PS 13.0.4 mac.
I've reinstalled the printer driver ( current driver etc), restarted etc. PS doesn't seem to hold the default paper sizes and will not print to the new printer ( it will print to another printer on same network).
Any prefs specific to printers with Photoshop that I can trash? and hopefully not have to trash all prefs.
any of these hold printing info:
[URL]..........
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Jul 30, 2013
Why do I have to keep going to preferences to reset every time I open CS6. Plus a made a action and saved it and now it is not there? is this a way to get use to use CC?
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May 2, 2013
I've been running the cloud version of CS6 for a few months, and in the last several weeks, Photoshop has become incredibly slow, and often gets stuck on the "reading preferences" at startup.
I went through all the suggested things, (got rid of bad fonts, downloaded brushes as they were INCREDIBLY slow, and reset some settings to enhance speed), but it's barely made a dent. I already contacted Apple support, and they said it's only an issue with the Adobe software. Also, it reallllllly doesn't like to open .ai documents in psd, which is a problem for me as I need to work in both every day.
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Aug 12, 2013
Is there a way to import preferences (e.g. saved workspaces, keyboard shortcuts) in Illustrator CC? I just upgraded from CS6.
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Dec 16, 2013
Everytime I try to use the brush, it automatically becomes uniform, 5 pt round. I change it to what I want, and as soon as I use the brush, it jumps back to the old settings. How can I change the settings and have them stay so I can create multiple strokes in succession without having to go back and change each one? It's so frustrating.
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Jul 26, 2012
Im trying to reset illustrator Preferences with the shortcut option+command+shift but its not working, it worked with photoshop but with illustrator its not working why ?
also in CS6 where to find illustrator Preferences file to delete them in case short cut dont works
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Sep 19, 2013
I have a substantial library of symbols, brushes, and swatches that I've been carrying along with me since CS3.
I just installed Illustrator CC (among other apps) and I was wondering if there was an easier way to migrate all that stuff into the new version besides dragging files into folders like I've had to do in the past.
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Jan 26, 2011
When I click on the button, the dialogue box does not appear and the program is locked up until I hit escape. Before I do that it "pings" when I click elsewhere.
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Dec 2, 2013
I ahve a users who is having an issue wher Illustrator CS6 will freeze up on startup. It displays a message that it can not laod a 39 font. However when I login to this workstation with a different userid, Illustrator opens without any issue.
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Nov 21, 2013
The last two days I've been unable to open Illustrator CC 17.0.1 on Mac OS 10.9.
I've copied the crash message below.
I've tried to hold command, option + shift on startup to delete the prefs, but it doesn't even get that far. I've also re-booted in safe mode and this allows it to open (but then hangs and crashes)
Process: Adobe Illustrator [550]
Path: /Applications/Adobe Illustrator CC/Adobe Illustrator.app/Contents/MacOS/Adobe Illustrator
Identifier: com.adobe.illustrator
Version: 260 (17.0.1)
Code Type: X86-64 (Native)
Parent Process: launchd [269]
Responsible: Adobe Illustrator [550]
User ID: 501
[code]....
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Feb 7, 2014
I'm using Adobe Illustrator 15.0.2 (CS5) on my iMac which is running Mavericks (OS 10.9.1). In the past, I've simply trashed my plist files in my user's Library's Preferences folder. I did this and it doesn't seem to work. I'm not computer savey enought to do any programming work without very clear instructions. I see that people have talked about the difficulty with doing such things in Mavericks.
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Jun 5, 2013
the preferences menu is not accessible when pressing ctrl+k or the "preferences" on the top menu bar
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Dec 8, 2012
My adobe manual suggests restoring default preferences before each tutorial by deleting AIPrefs in the appropriate folder. While I have done so succesfully before, for some reason it does not work this time. Panels, etc are still in place, even after restarting my machine.
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Jun 11, 2012
Each time I open Illustrator, I have to open preferences and go through changing everything back to the way I like it and it's getting really old. How can I permanently save these settings? I've read this article: [URL] .... but I think it's for older versions because I couldn't find the Adobe Illustrator Preferences file, and even if I did I wouldn't know what to do with it. I'm on Mac OSX.7. I previously used CS4 and it saved my preferences the first time permanently.
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Aug 30, 2012
We are using AD and network smb/cifs home folders and when you create a new document in Illustrator CS6 an error message appears "can't locate startup profiles". try after installin illustrator again". I can look in the folder at ~Library/Application support/Adobe/Adobe Illustrator CS6/en_GB/New Document Profiles , and it is empty. I can replace the folder with a known working one and all is OK. This only happens with network home folders. If I create a local user and launch Illustrator then everything works as expected and there is no error message.
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Dec 21, 2012
It took me awhile to find the startup file so that I could empty out all of the swatches and stuff. So I finally found the Basic CMYK.ai file. I opened it and made all my edits to it. I saved the file and quit Illustrator. Now when I open Illustrator and create a new CMYK file none of the changes I made to the startup took, as in all my color swatches, brushes and everything like that are still there, but when I go back to the Basic CMYK.ai file it is correct. It is the way I left it.
I illustrate artwork for textbooks and I dont want to have to remove all those unneeded swatches everytime I create a new file. Mac OS 10.8.2
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Jul 1, 2013
I have all my symbols named and catagorized in alphabetical listing. Whenever I open a new symbol library it alwasy reverts to large thumbnails. These thumbnails are usually too small to see the small differences between different shirt types. Also I have trouble with white symbols being hard to see.
Anywho obviously I can just switch it to large list view and then its fine. But I'm getting annoyed that I have to do it every time I open a new symbol pallet. Its like 1 more task that I feel like this several hundred dollar software should be smart enough to do for me.
I've looked in preferences to no avail. How or if you can set the large list view as a default for opening libraries. Brush, symbol or otherwise?
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Nov 22, 2012
Tools and preferences reset to default every time I quit Illustrator (cs6)? I spend so much time setting up my tool pallet "just so" but every time I have to close down and re-open they just resent to default . . . same is happening in photoshop??
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Sep 11, 2013
I can not get panels and preferences to save using Illustrator CS6 on a MacBook Pro. When I close out of AI the settings/preferences don't stay.
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Sep 19, 2012
I have been unsuccessful in locating the Adobe Illustrator Preferences file on my computer. I am working my way through the lessons in Classroom In a Book for Illustrator, and you are asked to delete the current preferences prior to starting each lesson (this ensures the panels, etc, work in accordance with the text). I use a Mac with Lion as my operating system and, as instructed, went to my Library folder to find the "Adobe Illustrator CS6 Settings/en_US" file, yet it is nowhere to be found. I have saved files (which should result in the creation of a preference file) and closed and re-opened Illustrator. Nothing seems to be working and/or produce the preference file.
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May 31, 2013
I use Illustrator CS4 a few years already. Last week I couldnt open my .ai anymore: at the startup I have an error:
Error loading plugins
appbarcontrolsplugin.aip
asset mgmt.aip
fxgfileformat.aip
navigator.aip
photoshopexport.aip
photoshopimport.aip
sangam2aimapper.aip
scriptingsupport.aip
scriptmenu.aip
services.aip
welcomescreen.aip
I already installed all adope programmes again, after de-installing it.
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Jan 19, 2014
I installed Mavericks and decided to update to Illustrator CC. It downloaded fine and when I went to launch it it opened up to the promo screen showcasing the new features like rounded corners and the segment editing tool etc. When I go to click the "Done" button Ai CC crashes. Nothing I do resolves this. So I ran uninstall and re-installed it and the same exact thing happens every single time.
A few points of fact:
- I have NO PLUGINS installed for Ai CC
- I do have Ai CS5 installed (Need this to access old art in my archive that is FreeHand format)
- I have Ai CS6 installed (Because most of my clients aren't on Ai CC yet)
- Photoshop CC works fine
- MUSE CC works fine
I uninstalled Ai CC again and the past two days had a MAC IT specialist come in and clean up my entire system to make sure it's in perfect condition before I downloaded and tried to install Ai CC again. My system hasn't been this fine tuned since I installed Mountain Lion, everything is working great.
I tried to install Ai CC again and the exact same thing happened it crashes at the promo screen. When I go and click the "Done" button the beach ball spins and the whole app goes down. Every single time with no exception.
Ai CS6 works fine, no problems at all.
Here is the crash report generated when I last tried to install Ai CC: [URL]
My system information is here too in case you need to know machine specs: [URL]
The inane "Adobe Customer Care" on twitter isn't cutting it with their scripted responses that solve nothing and blame everything on the user.
This is really getting old and I've wasted two days of work time because what should be simple, simply is not.
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Jan 20, 2014
I just did the latest CC upgrade and my Illustrator keeps crashing. I use Astute graphics, so figured it may have to do with the plug-ins, but after Iremoved them from the plug-ins folder the issue persists.
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Feb 11, 2014
would it be possible to set no fill and 1px black stroke as the default fill when I start up illustrator?
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Jul 1, 2013
I am trying to save preferences in the onClose function of my extension using the following code:
CSXSInterface.instance.storePreference("shapeStrokeSize", model.shapeStrokeSize.toString());
But the values I save do no persist and I can't find the prefs file. I am checking in: /Users/mitya/Library/Application Support/Adobe/CEPServiceManager4/preference
if I run this same extension in CS6 everything works fine.
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Feb 1, 2013
where my image goes if I delete it in the "open file" window (ctrl + O -box)? Does Photoshop have a trash can?
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Feb 7, 2014
How do I make it work
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Jun 15, 2012
I've found this a most irritating issue already since CS1.I use Pantone colors a lot in my designs and always have the Pantone Solid Coated Color book open in Illustrator. However, no matter how often I save workspace, as soon as I close Illustrator and restart the color book has disappeared from my palette settings and locations. I have to re-open the color book every single time.What is the problem with this? How can all the other windows be saved in the workspace settings and preferences, but not the color books?
And why is this issue not yet addressed, when it's been coming up already since CS1? It's not a computer / preferences file issue.CS1, CS3, CS5 and now CS6 were all installed on a brand new (empty save for operating system) computer.
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Feb 5, 2014
PC, Windows 7, AI CC..I have a document that displays units in points, and when I change the unit type to inches in the preferences panel and the Document Setup panel, the change won't apply.
I've tried saving as a new document, restarting, etc. I even tried setting the units to other units... doesn't matter what I have the units set to in preferences, it's always displaying points.
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