Photoshop :: What's Causing CS6 To Shutdown Program And Computer
May 19, 2013
CS6 not only shuts down itself, it shuts down my computer. I have a high-end graphics card (which I specifically got to run my photo-editing monitor), i7 processor, Win8, 64-bit, high resolution. It always happens, without fail, when I choose a large size brush or whatever tool in cloning, spot-healing, dodging, burning, etc). Otherwise, it runs fine. But if I choose a large brush, etc, it only shows me a half circle instead of the full circle, freezes PS, shuts down my computer, and then the computer re-starts.
I used this same PS program on my previous Win7 64-bit computer, which had far less capability, processor, graphics, and other credentials than this current one. It has nothing to do with having other apps running because it happens regardless. It has nothing to do with Bridge because I don't use Bridge. It happens every time as described above. When the computer boots itself back up, there's an option for me to send the notice of the error to Microsoft, which I've done about 50 times. Could it have something to do with Win8? Hope not, because I checked before I (regrettably) got a computer with Win8 to make sure Photoshop was compatible with Win8.
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Oct 24, 2013
photoshop CC, the program, shutdown directley.How can I run photoshop cc without shuting down?
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Oct 17, 2008
I have Photoshop CS (version 8.0) running on Windows XP Home (SP3). I searched the help files, FAQs, and the forums and didn't find anything related to this.
Today I opened a document I've been working on, created a new layer, picked a default 9 pixel hard round brush, and when I clicked on the canvas to paint I got "could not complete the task due to a program error" and right after this Photoshop shut down.
I ran my anti-virus, but the computer is clean. I then checked all the brushes in my Photoshop folder to see if there were any odd ones in there - there weren't. Then I closed PS and when I opened it again I held down Shift+Ctrl+Alt to reset the Prefs file. I created a new document and reset the brushes, then I tried once again to paint with a default brush. Again I received the same program error and PS shut down.
I uninstalled PS and reinstalled the program. I restarted my computer and opened PS and tried painting again - the same error, only this time PS didn't shut itself down.
I'm at a loss here. I know Photoshop can have some psychotic moments, but this is the first time I have encountered this weird behavior. If anyone can give me some suggestions on what might be happening and how to remedy it I would appreciate it.
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Mar 26, 2013
Since I installed LR4 my computer shuts down every time I am working in it. What could it be?
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Apr 12, 2013
I have successfully saved my file, shut down Photoshop without incident, and yet upon opening CS6 it starts opening the latest autorecovery file. I need to have autorecovery on for the work loss protection it provides, but it can get confusing to have an Autorecovery file open instead of the file I had meant to open. ( This is also happening on a colleague's computer.)
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I'm running Mac OS X version 10.8.3
2x2.66 GHz 6-Core Intel Xeon
64 GB 1333 MHz DDR3
 CS6 Version 13.0.4
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It's happened several times with a variety of files. They are all Grayscale layered PSB's, in the 1.5 - 3 GB range.
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Oct 3, 2013
In illustrator I like my row size to be at 50px in size. Every time I close down AI and reopen it later it seems that the layers have reverted back to their default sizes (I think its like normal or somthing cartoonishly small)
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To get to the option panel I'm talking about, bring up your layers in AI then in the top right drop down menu select Panel Options at the very bottom of the contextule menu, and in that window the top options are "Row Size".This is where I pick "Other" and then set it to 50px (every time).
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Mar 15, 2013
Ok just took the leap to Windows 8 and when reviewing the Reliabity Report in Windows PSE11 is showing up as stopped working, and it is causing some performance issues. it is because I dont have Quick Time installed. Installed Quick Time still have the problem.
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Dec 6, 2002
when I´m using photshop my computer just shutdown.
No popups, no warnings, no nothing!
It just shuts of!
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Jul 3, 2013
I have both Photoshop CS6 and CS5. I need to uninstall CS6 because my computer can't handle the program (CS5 always worked fine). When I go to my control panel it only shows CS6. If I uninstall this version is anything going to happen to CS5 or will it remain as normal?
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Jul 15, 2013
I'm having problems opening photoshop CS3 after a clean install. I have deactivated my CS3 product on my old computer, that run on windows XP. With my DVD installed on my new computer that runs on windows 7. After the installation, I tried to open photoshop to activate. When the program stats to open and freezes almost instantly. I have to open the task manager to close the program that appears not responding.
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My new computer is a Workstation, S5000XVN Intel motherboard, 24 Gb of Ram, NVidea Quadro 2000.
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Sep 1, 2012
I don't have my OLD computer (I returned it to the manufacturer HP because of defects, after deleting the entire memory. So I can't deactivate the program installation on that OLD computer and the program won't allow me to install it on the NEW computer (it's written that I have reached the limits of 2 installations. I had only installed it on my OlD computer (twice, because of computer defect and resetting).
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Aug 31, 2012
my Photoshop elements 5.0 program is corrupted and caused my computer to shut down. now when I go to my photoshop elements program 5.0, it freezes up and does not allow me to use it. I would like to un-install this program and re-install it but want to be sure I don't lose my picture files. Will I lose my pic files if I do this?
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Oct 30, 2012
I edited a wedding video that is over 90 minutes long (it was a wedding in Ireland). It was filmed in AVCHD on a pro video camera.
I wanted to produce a standard DVD and a Blu Ray copy to send over. The DVD copy rendered fine but the Blu Ray as well as the AVCHD file crashed every time and even crashed the computer to re-start. It crashed at around 30% in and I tried a number of different combinations to accomplish this render.
What I then did after a few attempts was to look at the last frame of the couple of files it did render to see where on the time line it was crashing.
It turned out it was on a transition I customised, I think using proDAD VitaScene. It was a transition that created a twinkling star effect from one scene to the next. As soon as I removed this one transition and it rendered a Blu Ray file with no problems at all.
One question though, I am not sure why there are so many choices of Blu Ray and AVCHD in the menu. What is the difference and which one would be the generally used one.
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May 18, 2012
I have the new cs6 master collection and all programs work well and don't cause problems when I shut down my iMac except Photoshop. If I use photoshop, anytime I try to shut down my computer all I get is a spinning wheel and computer will never shut down. This happened on cs5 as well and thought newer version would fix problem but it has not.
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May 30, 2008
my CS2 shuts down when I try to open a raw file and sometimes in the middle of editing an image without warning and without saving any changes. I purchased a new Dell computer hoping it would solve the problem but it didn't. It's still happening with this new $6000.00 computer running Windows XP Pro. Is this a known issue and would an upgrade to CS3 resolve this matter?
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Mar 10, 2013
My CS5 was working fine yesterday. Today, it abruptly stopped (error message states photoshop stopped working and must shut down.) I reopened both times and same thing happened.
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Jan 29, 2012
I've been using CS4 on my macbook pro, I have Alien Skin plug ins that I use quite a bit. Recently, after using the Alien Skin actions, CS4 shuts down if I try to use them a second time. So, I open a photo, use the Alien Skin, continue to edit, but if I decide to use Alien Skin again, it shuts down CS4.
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Jul 27, 2012
I have this strange problem with processes that are not stopping Because it is not stopping i cant open photoshop on a later time hours later because the program thiks it is running on the background somewhere i cant find it. After terminating the process photoshop.exe and retry it opens again.
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
Physical processor count: 4
Logical processor count: 8
Processor speed: 3073 MHz
Built-in memory: 24567 MB
[code]....
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Jan 18, 2013
When I try to print an image, Photshop completely shuts dow. What is going on?
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Oct 28, 2013
I have CS5 installed on a desktop computer that crashed and I can't get it working to deactivate CS5. I am going to purchase a new desktop and would like to install CS5 on the new computer, but it was already installed on two computers (desktop and laptop) so no activations are left. I have the Disk and serial number.
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Jun 11, 2012
Photoshop CS6 shut down after using for 5mins; no image can display on canvas.
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Sep 3, 2013
Using clone stamp in CS6 (windows 7) repeatedly shutdown photoshop. What is causing this?
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Jan 25, 2009
I'm running photoshop on my Asus eee pc but I have it running on an Acer Aspire 5670 monitor (bigger screen makes it easier for my retouching work!) and whenever I shutdown photoshop my screen gets a little bit bluer.
I can fix it by doing a recalibration but it's still kinda annoying because I don't always remember to do it and I'm sure you can understand that trying to get skin tones right when your screen is blue can be an utter.
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Mar 16, 2008
I am using Photoshop Elements 6 in Windows XP.
My video clips play in sequence with thumbnails in full screen view, but freeze and shutdown software in slideshow mode. My goal is to burn slides and clips and show on TV via dvd player. Why does everything work fine in full screen mode and not in slideshow mode?
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Nov 8, 2012
If I close down PE11Â (Trial) the Organizer will not restart unless the PC is shutdown and turned on again. The editor will restart without a problem but not the Organizer.
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Mar 10, 2013
When I try to open the organizer it will start to load and then shut down. The editor opens up with no problems.
The program was working fine until I tried to import my picture files into the organizer. Ever since, it has been shutting down like this.
I tried uninstalling Photoshop and reinstalled it and the problem persists.
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Dec 2, 2012
I cannot share photos from my Elements 8.0 Organizer via email. The program does not recognize that I have an email program loaded. The computer is a new HP desktop with Windows 7 Home Premium Service Pack 1 operating system. My Elements 8 does everything I need except for the photo sharing so I don't really want to purchase a new version.
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Mar 15, 2014
I started a new computer with LR5, and it runs fine. But, when I imported my pics from a previous computer running LR4, all the pics loaded into the new LR without any tags or processing. How can I get that info without having ot reprocess thousands of pictures?
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Oct 19, 2012
I have an intermittent problem with LR. I click to start and nothing happens. I have to go into Task Manager, Processes, find that LR is still active from the last time I used it, and shut it down, before I can restart the program. I never had this problem with LR 1,2,&3.
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Oct 27, 2012
I have had VSX5 shutdown completely without any error messages while in Share>Create Disc>DVD. I have no problems in the Add Media step. I add a Video File, MPEG2, in Add Media and change the Thumbnail to have the title of the clip. I click Next to go to Menu & Preview. I select a main menu from the gallery, select Hide Object for one of the provided texts in the main menu, and edit the PRJxxxx one. I select the Edit tab. Select Customize>Motion Filter and Zoom In and Out options. When I click OK to leave the Customize Menu, VSX5 completely shuts down without any error messages. This doesn't occur every time. I have also clicked OK, returned to the Menu & Preview window, and then clicked Preview. After clicking Preview, VSX5 has shutdown. I have also had the problem after selecting Navigation buttons in Menu & Preview and clicking OK. I have opened an incident with Corel support, and they asked if I had Service Pack 1 installed and if my software and drivers are up to date. I have Service Pack 1 installed and everything is up to date.
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Sep 28, 2011
I receive this error (sometimes) on shutting down AutoCAd Architecture but what it may represent.
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