Photoshop :: Unidentified Locked File Prevents PS CS6 From Opening?
Jun 3, 2012
Photoshop CS6 (64 bit/ Windows 7) installed and ran perfectly. On second and subsequent runs, I get the Windows message "Could not open a scratch file becausethe file is locked, you do not have nevessary access permissions, or another program is using the file. Use the 'Properties' command in Windows explorer to unlock the file." The message does not specify which file is locked or by whom.I run as administrator, and this is the first program I run - only system programs should be running in the background. Tried PCMag TaskPower, which supposedly provides a list of all locked files and allows you to force an unlock, but could not ID any possible culprits.
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Nov 14, 2013
I'm creating a travel-brochure. Initially it was a tri-fold but now it turns out that I need more space hence, I need to go up to the four-fold which covers a legal-sized page of 8.5 x 14, as opposed to the standard 8.5 x 11.
However, the added three inches to the canvas size was added on either side of my project when I really want everything to the left margin with the 3 inches left over on the right, which would be characterized by an extra flap or fold.
Now I have a lot of layers and elements going on which have not been flattened. So I thought that if I highlighted everything by clicking on each layer with the control button depressed when upon finishing I could just drag the entire "project" to the left of center. NOPE.
A message states, " layers are locked and cannot blah blah" something to that effect.
I tried not pressing on the background layer and then clicking the rest becaue I did a test run in a new project by throwing up a bunch of layers and when I clicked on the four layers leaving the background layer not clicked, everything moved together.
So I tried that, but it still didn't work in my main one. A possible theory as to why it's not is that there are layers of my images that have that little spray can icon on the bottom right corner (AI) I believe? These are like jpegs, so when I want to manipulate them, I have to open them up in another project; cut up the image or whatever, then flatten, then cut and paste back into my main project.
So do I flatten my current project first, then move it over, then unflatten?
How can I shift my project to the left of center by still retaining the layers etc..
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Nov 5, 2002
When I open a transparent .gif file, the layer which contains the item I want is totally locked out and it won't let me move/duplicate/do anything to it. Is there anyway I can unlock it so I can move the layer into other work I'm doing?
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May 19, 2012
When I first installed Adobe Photoshop CS6 I was unable to run Photoshop or Bridge CS6. Photoshop would give me an error about "could not open a scratch file because the file is locked. If I ran either of these programs as an administrator they would run without issue, this led me to believe that there was a permission issue somewhere. After some digging I found out the both Bridge and Photoshop try to create a temp file (similiar to Photoshop Temp2777223910092) on the c: drive of the computer. In my case the user that I was logged in with did not have access to write to the root of the C: drive. Note that you run the program as the administrator and change the scratch disk location as that changes the preference for the administrator user and not the user that you are currently logged in as.
I first had to give the user that I was logged on with write permissions to the root of the C: drive. Next try and run Photoshop, you will get an error another error about the scratch disk and about and invalid or missing setting file. To correct this you need to have run Photoshop as an administrator, next you can go to Users AdminAppDataRoamingAdobeAdobe Photoshop CS6Adobe Photoshop CS6 Settings and copy Adobe Photoshop CS6 Prefs and/or Adobe Photoshop X64 CS6 Prefs to Users<your logged in username>AppDataRoamingAdobeAdobe Photoshop CS6.Adobe Photoshop CS6 Settings.
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Jan 21, 2013
I am able to run CS6 when I login Admin, so i change scratch file location to D:. After restarting PC, login by Admin, I can run CS6. But I still can't run CS6 when I login by other account, I think the location of scratch file is per user setting.
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Dec 17, 2012
my setup has 128gb ssd (C) which contains only my OS files with some junction points to Program Files/Program Files(x86)/ProgramData/Users which are located in my D drive which is a 1TB WD.
at first it showed when I tried to start PS for the first time after a clean install on a new computer I managed to get past it by runing PS as admin and changing the scratch disk to D.but now I noticed that when I try to copy a path from illustrator into photoshop as either a smart object or as pixels I get this error again. I haven't seen it again other then that but I just started using PS in this setup so I am yet to explore all the functions and whether they are working correctly or not.
when ran as an administrator the illustrator->PS transfer works fine but I don't want to run PS as admin all the time...
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Sep 20, 2013
Photoshop/Bridge prevents deleting files. After I'm done with a job I store it on the server then try to delete the folder or files I've finished from my desktop. No can do.
I found I have to shut down Photoshop and Bridge then I can move the stuff into trash.
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May 29, 2013
I assume that the inablity to register products when sitting behind a proxy is a common problem.
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Jul 11, 2013
After changing preferences, plug in views, etc I get a message the file is locked and changes won't be saved. Even after unlocking, adding myself as user with read/write privileges, changes are not saved when PS is closed.
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Jul 11, 2012
I am creating an image in Photoshop CS6. I've saved it a few times but now it's telling me the file is locked. I resaved it as something else and now the original file has vanished!
I looked at the properties of the file before it vanished and clicked the security tab and it told me I didn't have permission to view it and I had to be an administrative user, which I am. It gave the option of giving myself permission and said the previous owner may no longer have permission but there was no previous owner listed (obviously because there never was one).
These files are very important, I can't risk them just vanishing or locking me out. Why is this happening and how can I stop it?
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Apr 21, 2006
I was sent a jpg image via email, made a correction and put it on our network for another colleague to open. When she tried to open it, the following message below came up and I cant rectify the problem and open it on my colleagues machine.
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May 25, 2008
got my new computer---AMD Athlon 64 X2 6000+ CPU, 4 GB RAM, two 1 TB SATA hard disks (logical drives C:, D:, and E: on first physical hard disk; drives F: and G: and the second). Operating system is Windows XP SP2.
When I installed Photoshop CS3 10.0.1, I did not enter the serial number immediately in order to enjoy the CS3 Extended trial period (my serial number is for CS3 Standard). Eventually the trial period expired, and I entered my serial number. No problems until here.
Today I deactivated the Photoshop copy on the old machine and activated it on the new one, and that's when the problem started. Now Photoshop won't work anymore. It worked fine prior to activation.
Or actually, it
i does
work ... but only when drive C: is selected as the primary scratch disk which under Windows obviously is a bad choice. But Photoshop won't let me choose anything different. Whenever I try to deselect C: from the list of active scratch disks (remove the tick mark) or to change the order of active scratch disks so that C: is not the topmost anymore then Photoshop will refuse to re-launch.
Instead, upon re-launch it will display a message box (with 'Adobe Photoshop CS3' as the title bar and an OK button as the only option) saying, 'Could not initialize Photoshop because the file is locked. Use the "Properties" command in the Windows Explorer to unlock the file.' Of course, it doesn't bother to say what file it is talking about, or what 'locked' is supposed to mean. Explorer's 'Property' command does not provide any means to 'lock' or to 'unlock' a file. To get out of this situation, I have to delete Photoshop's preferences file which leaves me where I started, i. e. with drive C: as the primary scratch disk. I can always add more drives to the list of active scratch disks. But I must not remove C: from the top of that list or Photoshop won't work anymore.
But I want Photoshop to use G: as the scratch disk. It worked fine that way until I carried out the $#!%@ activation procedure!
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Oct 9, 2013
When I create a new layer by placing an image from another file and then try to edit it (like removing the background from an image) I keep getting this message, "Could not complete your request because the smart object is not directly editable."
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Nov 3, 2012
I just upgraded to Windows 8 64 bit last night. I had been running Cs2 just fine on Windows 7 64 bit for a few years now.In fact I used it last week. Now after the upgrade is complete, I get this error message when I try to launch CS2:
Could not initialize photoshop because the file is locked. use the properties command in the Windows Explorer to unlock the file.Of course, there is no mention of which file is locked.
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Jul 19, 2004
I am running Photoshop 7 and everything has been going fine until a few days ago. I am a sys admin and suddenly my users are getting this error when they try to load PS 7.
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May 19, 2012
I installed Photoshop CS6 beta on my Mac, OS 10.6.8. Once I purchased and went to install CS6, the installer informed me to uninstall the beta version of Photoshop, but didn't say how, or that there was a catch. I went and uninstalled Photoshop CS6 beta by dragging it to the trash. OOPS! - now the release version won't install, and I can't find anything on the Adobe website other than private messages from Adobe employees to specific users with the same problem as to how to rectify the issue.
Aside from venting my frustration at a situation I (and others have found ourselves in that could have been prevented by a little better planning and installer design.
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Oct 23, 2012
can't remember anything as having changed (ie. OS or new apps/settings). I get the "could not open scratch file because it is locked or you don't have permission" message and then PS quits.
I've tried uninstalling and reinstalling. I've tried deleting the settings file.
I'm using a MacBook Pro running os 10.7.5.
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Sep 20, 2013
We have a few iMacs here all running 10.8.4 - we have PhotoShop CS 5.5 and all the artwork etc is saved on a shared server ( Windows 2008 r2) and we are forever getting these problems......
Only in photoshop we get the following error message......
"Could not save [filename] because the file is locked or you do not have the necessary access privilege. Use the 'Get info' command in the finder to unlock the file or change permissions on the file or enclosing folders"
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Nov 16, 2012
All of the sudden, PS has gone crazy. It is not letting me save any files, as I keep getting this error message
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Oct 12, 2012
I just had to reinstall after a wipe of my Mac. Program opens, I can use it, but when I quit it I get this message: Could not save preferences because the file is locked or you do no have the necessary privilieges. Use the "get info" command in the Finder to unlock or change permissions on the file or enclosing folders.
I went into Applications, right clicked on the CS5 icon, which brought up the "get Info" box. At the bottom, under Sharing & Permissions it says I have custome access; Me: read & write
System, read & write
Admin, read & write
everyone, read only
On the "everyone" the only choices I have are read only, write only or no access.
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Feb 6, 2013
For many years I have been edit photo montages in Premiere Pro. When I would find a photo that needs retouching so I would open Photoshop, retouch the pic, save it, and the new image would magically appear on the PPro timeline. But in my CS6 suite, I get the error message "Could not save "filename" because file is locked, you do not have necessary access permissions, or another program is using the file".
And this only happens when PPro is still open, regardless of where the CTI is on the timeline, or which pic on the timeline is selected. I never had this problem with any other versions of PPro and Photoshop. I don't want to shut down PPro everytime I need to retouch a pic.
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Apr 18, 2012
I am having this message display EVERY time I try and save something in my newly installed Photoshop (cs5) "Could not save "filename.jpg” because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders.
I have tried Uninstalling and reinstalling after resetting permissions, I have tried saving the file under a new name, I have tried adding a new admin... nothing seems to work and my Illustrator is working seamlessly!??
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Jul 26, 2013
"Could not apply the workspace because the file is locked, you do not have necessary access permissions, or another program is using the file. Use the ‘Get Info’ command in the Finder to ensure the file is unlocked and you have permission to access the file. If the problem persists, save the document to a different file or duplicate it in the Finder."
Creating a new image I get the above message. I've uninstalled and re-installed and still get the problem.
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Jan 28, 2013
I deleted a file that was locked by Photoshop Elements. Now Elements won't run. I tried re-install and still won't run.
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Jun 5, 2013
I have just installed Elements 11 on a current Mac and when i start it i get this error Error: "could not initialize photoshop because the file is locked..." I have trashed the prefs, reinstalled it , restarted nothing works. If i log in as another user on the Mac it opens with no problem.
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Jan 10, 2014
When I try to save a picture, I get this error: Could not save as “xxx.jpg” because the file is locked or you do not have the necessary access privileges. Use the ‘Get Info’ command in the Finder to unlock the file or change permissions on the file or enclosing folders.
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Aug 21, 2008
Upon starting Photo shop CS, I get the message "Could not initialize Photo shop because the file is locked. Use the 'Properties command in Windows Explorer to unlock the file."
Which file are they referring to "unlock"? And I don't see an option in Windows Explorer that allows you to "unlock" a file.
This problem started after I improperly tried to create a new scratch disk. I can't get back into Photo shop to recreate a proper scratch disk.
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Nov 8, 2012
I am having an issue when producing a section view with my corridor. I have a corridor and corridor surface, as well as an existing ground surface. I create a sample line group and sample EG, Corridor Surface, and Material. When I produce a section view I get 4 sections in the view: EG, Corridor Surface(with the corridor surface naming convention), and an additional section simply called "Corridor Surface".
This last section is strange in that it seems to be using the correct assembly, but not targeting the correct features. Also it has grips at all of the vertices which I havent seen before.
And the strangest part, when I click on properties for this section and go to section data, the columns for Description and Data Source are blank.
If there is no data source, then where is this section coming from, and why is it showing up when I did not specify that it be created. This is a real mind boggler to me and makes no sense. Screenshot attached.
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Sep 20, 2010
The message reads "One or more objects in this drawing cannot be saved to the specified format. The operation was not completed and no file was created." I am using AutoCad Civil 3D 2011.
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Sep 24, 2013
I have been working on a piece for a little while now and it now acts as if the whole image is locked. I can toggle a layers visibility to find out that I an on the proper layer, but then I can not erase something or draw new. I noticed the last time that I was working that I could not Pencil over the entire layer as if the layer was and inch shorter than the left side of the canvas. I went down every layer and moved the cursor over the image area to see if the layer was locked. There are 27 layers. It was saved as an .XCF file.
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Nov 18, 2013
I am new on illustrator. My boss asked me the .ai file to be full plotted and locked. What does this mean and how can I do this?
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