Photoshop :: Sudden And Regular Crash Using Brushes / Wacom Cintiq?
Aug 11, 2012
I'm using Photoshop CS5 Extended 64bit (12.0.4) on Win7 Professional (64 bit) and recently have had an issue using my Cintiq 12WX tablet in that using the brush with the tablet (whether I'm using the tablet as the monitor, or my laptop as the monitor) causes Photoshop to crash, usually within the first 30 seconds of usage. This has become so regular that I expect it to crash and no longer can trust it to use, but at the same time I depend on its use to get work done, so an expedient solution is absolutely necessary.
Does not crash if I use brush with a mouse, but that's not exactly a solution either, as you can imagine. I have been using this tablet with this Photoshop for a long time without incident, and I can think of no changes to the system I've made in the period when this began happening.
All drivers for the Cintiq are current.The entirety of the crash report reads as follows:
Problem Event Name: APPCRASH
Application Name: Photoshop.exe
Application Version: 12.0.4.0
Application Timestamp: 4d9d8f8e
[code]...
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Feb 20, 2013
I consider myself to be an advanced Photoshop and computer user. I have worked with Photoshop for several years on a daily basis as a concept and texture artist.
Whenever I draw in Photoshop on either my Cintiq or Intuos4 I experience some rendering lag of my brush strokes. I can draw a line and it takes sometimes about 1 second for it to appear on the screen. The problem is quite frequent and appears on a regular basis. It is quite an annoyance since it kills the illusion of drawing on "paper" and hinders me somewhat from being creative since I have to think of how I draw rather than having my pen being an extension of myself. I have tried everything from resetting Photoshop back to default by holding down CTRL+ALT+SHIFT before startup, but the problem did not disappear. I have also tried to increase and decrease the performance settings under preferences, but it had no positive effect. All my software's and drivers are uptodate and I have consulted Wacom about this issue as well and they say it cannot have anything to do with the drivers since they haven't heard of this issue before. It cannot have anything to do with that the brush I am using is too heavy and is therefore slow to render because even the most basic brushes are slow at times.
I usually work on bigger files with a pixel dimension of 3840x2160@300dpi to 5760x3240@300dpi. I have used the same dimensions for years but never had a problem on for example my laptop, which has only a Dual Core Processor with 4 GB Ram, the only thing the laptop has going for it is the graphics card which is a Nvidia Quadro card. But since it is about 4½ years old, I do not think it is any better than my current graphics card which I have in my stationary PC.
Software Specs:
Operating System: Windows 7
Photoshop CS6
DirectX runtime version: 11
Graphics Card Drivers
Wacom Drivers
Everything listed above is up-to-date!
Hardware Specs:
Processor: Intel Core i7-2600k @ 3.40GHz
Ram: 12 GB
Main Local Harddrive (C: ) (Photoshop installation): Corsair Force GT 240 GB (Read: 555MB/s, Write: 525MB/s)
Photoshop Scratchdisk Harddrive (E: ) : Corsair Performance3 SSD 128 GB (Read: 480 MB/s, Write: 320 MB/s)
Graphics Card: GeForce GTX 460
Photoshop Settings Performance:
Memory Usage: 90% - (Had on lower but increased to see if it would have any positive effect, but alas, the problem still remains)
History & Cache: History States: 99, Cache Levels: 4, Chache Tile Seize: 1024k - (I tested resetting History States to 25 (Default) but it did not solve the problem)
Scratch Disk: Corsair Performance3 SSD 128 GB (Read: 480 MB/s, Write: 320 MB/s) - (Had it on C: but did not solve the problem) Graphics Processor Settings: Advanced > Active: Use Graphics Processor to Accelerate Computation, Use OpenCL, Anti-alias Guides and Paths. Not Active: 30 bit Display.
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Jan 31, 2013
I have upgraded to Windows 8 using Adobe Photoshop CS6 (latest Dec update). I have the latest Wacom drivers installed (Nov1) and Photoshop does not respond to pinch to zoom and rotate and it recognizes my hand touching the screen as pen input when using the pen at the same time. Even without the pen I can draw with my finger. Others have reported this under Windows 7 as well. I have an iPad, I don't need this 4K screen to work like an iPad!
This did not happen with older wacom drivers and Windows 7. I need to know how long I am going to have to wait before Adobe acknowledges the problem and when to expect a fix for this. All of us with Photoshop and Wacom Cintiq 24 HD Touch are screwed at the moment. Most other programs are working correctly with both touch and pen (i.e. Painter 12.2, Sketchbook Pro, etc). Most users are resorting all the way back to CS3 with older drivers or turning off Touch input all together to get the pen to work.
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Oct 13, 2013
I'm using:
- Windows 7 Premium 64-bit with Service Pack 1
- Intel i7-267OQM 2,2 Ghz CPU
- Nvidia GeForce GT 635M 2GB
- 8GB RAM
- Adobe Photoshop CS5.1 64-bit
- on an ASUS N55S Laptop
My new Wacom Cintiq 13HD runs just fine while just browsing on the internet, with Adobe Illustrator (so far...) and Easy Paint Tool SAI.But everytime I open my Photoshop it's just some minutes before my system freezes for a second, than blue screen appears.
I tried all drivers Wacom has available but it still happens. I updated my Adobe Softwares, my BIOS, my graphic card, I restarted countless times,but nothing seems to work.
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Mar 25, 2013
I bought a Wacom cintiq 22hd online and before it arrived I imagined before it came that all I would have to do is plug it in and install the software and that would be it but no....
This turned out to be a real nightmare to use, first after I finished calibrating the tablet this annoying loading circle kept appearing around the point every time I tried to draw something, Then after I had been able to fix it from running around the internet looking for solutions the pressure sensitive feature stopped working I looked around again to find a solution and people were saying update the driver software and I did then after rebooting my machine it no longer works and every time i tried to view the tablet settings it kept saying "THE TABLET DRIVER WAS NOT FOUND"
I had to uninstall the driver and recalibrate it and the pressure sensitive feature still isn't working. Personally I think this is complete BS I can't understand why Wacom a highly regarded company would delibratelly make their tablets more complicated to use than they need to be, I really am clueless as to what I can do to fix this I don't think reinstalling the "WacomTablet_635-3" driver software. What I can do I am using Windows 7 64 bit
Well because i went to the wacom forum site to try and get some answers but when I went to go sign up for an account it kept saying that my criteria was invalid even though it wasn't another reason to loose faith in Wacom and their useless business structure and unuseful customer support.
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Oct 22, 2013
I have just bought a Wacom Cintiq 12 XW. Photoshop works fine while I am using it, but when I switch it off and go back to working on my iMac in normal mode it doesn't work correctly. Photoshop opens ok but if i open a file the file does not show on the screen.
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Mar 20, 2012
Is it possible to use a laptop with a Wacom Cintiq 24HD as a dual monitor setup for Photoshop.....?
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Oct 9, 2013
Using a wacom cintiq for drawing your vectors in Coreldraw x5? Also I'm looking for alternative to Photoshop, can paint shop pro handle the task of adding graphics and colors to bitmaps?
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Jul 11, 2012
In Photoshop CS6 (64bit), when using the brush tool (with a brush with pressure sensitivity activated), I quite often get a line drawn at the max width selected, as if there was no pressure sensitivity. Everything goes back to normal after I start drawing another line, and happens again after a few lines. It's quite random.
I don't have this problem in any other software (Illustrator CS6 64bit, Painter XII, Sketchbook Pro, Zbrush, ...). I have already checked and I've found some other users on other forums with the same problem.
One example, with a picture of the problem: [URL] Another one, exact same problem: [URL] Some of those users seem to have solved their problem by installing an old driver (6.1.5r3), but they had that problem with Intuos TABLETS in the first place, not a Cintiq 24HD... I have tried that, but unfortunately the driver is not compatible with the Cintiq 24HD.
To test this out: I've been able to reproduce the problem 90% of the times I've tried. if I keep the pen at 1 inch from the display so that it's still recognized by the screen but it's not drawing, then wiggle it a bit, and then I slowly move to the screen and tap it (as if I was starting a line with very low pressure), the problem appears and it makes a large dot, as if there was no pressure sensitivity. As I said the test doesn't work every time, but almost.
This is an image of what happens when I try and make dots in Photoshop. These are done trying to push the pen with the same (low) pressure. The big ones are from when the issue appears: [URL]
I have tried the pressure test in the Wacom utility software and it seems to work fine, it never jump to full even when I try the method I've just described. In the diagnostic page of the Wacom utility software the pressure is always correct, even when in Photoshop there's the brush sensitivity issue.
note: I've already tried to completely re-install my computer + the Adobe software + the lastest wacom driver for my Cintiq 24HD, and the problem is still the same.
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Jul 8, 2012
i've two problems with Gimp 280
-first, the new brushes flow slower than before- already at 3000-1700 pixels, 300 dpi. Which are modest measures when you paint seriously. I've some delay pulling a sign with most of my brushes. (Btw, i checked with care my brush dynamics). Some hints of what I should set to get a faster/natural flow ?
-second, the zoom wheel of my wacom tablet is broken with the update to xQuartz 271. 'Never had this problem before-damn, zooming ist important. I worked out some workaround using modifier keys (on the tablet), but its never ever so precise as with the wheel.
specs: XQuartz 271, Gimp 281, Wacom driver 526-3, Mac Os 106-6
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Nov 2, 2012
I'm looking to get a wacom tablet, but I'm not really sure what tablet it best for digital art and animation type stuff. I'll be using it with Photoshop CS6 and probably Toon Boom or some other animation software. I'm just not sure what the difference is between the tablets.
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Nov 13, 2013
I've recently bought a Cintiq 24 HD screen tablet to work on digital art, but after getting it installed, when opening any Photoshop version, it crashes immediately.
I'm using Windows 7 updated properly, and also tried several Cintiq 24HD drivers. The versions that crash are CS5 , CS5.1 and CS6. The rest of adobe programs work just fine, but Photoshop shows a "Photoshop had an error and must be closed" message as soon as it boots.I cannot even see the interface.
Also, don't know if it serves as reference, but the video player VLC started crashing exactly in the same way as Photoshop, after installing the Cintiq. Strange that one of the best devices is crashing with one of the programs that are actually intended for.
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Oct 2, 2013
Cintiq Companion's Pen is offset in Photoshop only, it works great in Sketchbook Pro and MS Paint, but as soon as you open and click in Photoshops window it becomes offset. Tried in CS5 and CC is there any way to fix this?
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May 27, 2013
I just bought PS CS6 and I am experiencing a problem where I get random full-pressure strokes while using the brush tool. I have been doing a lot of research into this but have not found a solution yet.
I am using a Cintiq 21UX on a Windows 7 machine. While I am drawing with the brush tool, I will get a random stroke that is at full pressure, as if I was using the mouse. It doesn't seem to be related to how fast I am sketching, or what kind of brush, eraser, tool etc I am using.
Photoshop CS6 is the only program on my computer that has this issue.I have tried every single driver available on the wacom site.My GPU is compatible with CS6 (GeForce 200 series) and I have the most recent drivers.I have tried resetting the brush tool.I have 'shape dynamics' turned on.
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Dec 12, 2007
when using Photoshop CS the lines are not smooth even when I use a ruler etc....have used a tablet for years so it's not practise but the software or something?.....I do have smooth enabled in the Brush Dialog box so that's not the problem. When I sketch in Alias Sketchbook Pro and Corel Painter IX the lines are perfect and smooth.......Anybody have a similar problem and a solution.....
I have already turned off double-click distance and have the latest Wacom Cintiq driver version 6.05 installed
My operating system is Windows XP service pack 2
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Nov 5, 2012
I am using photoshop CS6 on a 64 bit windows system and my Cintiq 12 will not function with the pressure sensitivity.
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Jun 14, 2013
Setup: Windows 7, CS5, CIntiq 24HD
I just bought a Cintiq 24HD and tested it in Photoshop CS5. Unfortunately the lines are jagged. (I'm using the brushtool and on my wacom intous 3 everything was fine.) This only appears in PS, Painttool Sai is fine and has great line quality.
At first I thought it might be the second monitor, as this was mentioned in forums, but I moved and unplugged it and nothing happend. I tried other solutions as well like unabeling windows tablet components etc.
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Nov 13, 2013
All of a sudden when I save a psd there are no layers when I returned thist AM on any of the saves I made yesterday. They appear to be all merged layer saved as a psd. I have also been having a problem that when I try to save as - say a jpeg the above option such as iff (which is above jpg on the list) will come up instead, so I have to type in the jpg command. This anamoly starts on BMP.
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Jan 25, 2013
Everything was peachy until yesterday evening – now (morning after) I started my computer, and suddenly 'Save for web' doesn't work anymore. When choosing 'Save for web' in the menu, the 'Save for web' window opens just fine, but no matter which settings I choose or change, as soon as I click the save-button, I get the following error: 'Could not complete this operation. An unknown operating system error has occured.'
I have not changed any settings since yesterday, I did not update either Photoshop or the system, and I tried restarting both Photoshop and the computer several times – no effect. I deleted Photoshops prefs, again no effect.
I'm on a MacPro, 10.8.2, with Photoshop Extended 13.0.4 (as part of CS6 Premium), x64..I also have CS4, CS5 and CS 5.5 on this machine, and just tested Photoshop 5.1 (12.1), and here 'Save for web' works just fine.
I have a lot of work to do (involving 'Save for web'), and I can do that in an older version of Photoshop, but I shouldn't have to fall back on that, after having payed for and installed CS6.
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Nov 21, 2011
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In the past I have been able to save this as a .png and retain the opacity of Layer 1. For some reason now when I save this the opacity is not being saved. I tried going into "Save for Web" and using the png-24, I even looked at the preview of the saved image which clearly showed a semi-transparent Layer 1. But the final saved .png always has an opaque fill. WTH? This has never been an issue before.
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Oct 10, 2012
So my PS CS4 had never lagged before, it was all running perfectly, all functions are going quickly. I was using the newest driver for wacom intuos 3, but with using a new driver, I had a weird pressure problem. It would only work with an older driver, so I uninstalled the newest driver and changed it into the older driver. But it won't work unless I trash photoshop prefernces (the ctrl alt shift thing) ...
Suddenly everything just turns laggy, although no pressure problem.. brush lag, text tool lag, everything, even moving the canvas window lags. I don't know how to return the old preferences, i tried increasing virtual memory from 4k to 6k mb, but no change. In performance tab I changed memory usage from 70% to 80% no change too.
I would like to try and change back to the newer wacom tablet, but i never found a solution to the newer driver pressure problem, everyone in some other forum suggested to trash photoshop preferences and change to older driver.. Ages ago, I did this in my computer, and it's running good, but recently I want to do it in my laptop, and it lags.
I'm using windows 7, 64bit.
RAM 8gb,
E and C drive are more than 100GB available.
photoshop version 11.0
openGL turned off (or on, no difference)
I tried uninstalling photoshop but no luck. I tried updating GeForce driver to the latest version, no luck too. (I'm using gtx 420m)
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