Photoshop :: Why CS5 / CS5.1 And CS6 Crashes With Cintiq 24HDÂ
Nov 13, 2013
I've recently bought a Cintiq 24 HD screen tablet to work on digital art, but after getting it installed, when opening any Photoshop version, it crashes immediately. Â
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I'm using Windows 7 updated properly, and also tried several Cintiq 24HD drivers. The versions that crash are CS5 , CS5.1 and CS6. The rest of adobe programs work just fine, but Photoshop shows a "Photoshop had an error and must be closed" message as soon as it boots.I cannot even see the interface.
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Also, don't know if it serves as reference, but the video player VLC started crashing exactly in the same way as Photoshop, after installing the Cintiq. Strange that one of the best devices is crashing with one of the programs that are actually intended for.
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Oct 13, 2013
I'm using:
- Windows 7 Premium 64-bit with Service Pack 1
- Intel i7-267OQM 2,2 Ghz CPU
- Nvidia GeForce GT 635M 2GB
- 8GB RAM
- Adobe Photoshop CS5.1 64-bit
- on an ASUS N55S Laptop
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My new Wacom Cintiq 13HD runs just fine while just browsing on the internet, with Adobe Illustrator (so far...) and Easy Paint Tool SAI.But everytime I open my Photoshop it's just some minutes before my system freezes for a second, than blue screen appears.
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I tried all drivers Wacom has available but it still happens. I updated my Adobe Softwares, my BIOS, my graphic card, I restarted countless times,but nothing seems to work.
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Oct 2, 2013
Cintiq Companion's Pen is offset in Photoshop only, it works great in Sketchbook Pro and MS Paint, but as soon as you open and click in Photoshops window it becomes offset. Tried in CS5 and CC is there any way to fix this?
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May 27, 2013
I just bought PS CS6 and I am experiencing a problem where I get random full-pressure strokes while using the brush tool. I have been doing a lot of research into this but have not found a solution yet.
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I am using a Cintiq 21UX on a Windows 7 machine. While I am drawing with the brush tool, I will get a random stroke that is at full pressure, as if I was using the mouse. It doesn't seem to be related to how fast I am sketching, or what kind of brush, eraser, tool etc I am using.
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Photoshop CS6 is the only program on my computer that has this issue.I have tried every single driver available on the wacom site.My GPU is compatible with CS6 (GeForce 200 series) and I have the most recent drivers.I have tried resetting the brush tool.I have 'shape dynamics' turned on.Â
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Feb 20, 2013
I consider myself to be an advanced Photoshop and computer user. I have worked with Photoshop for several years on a daily basis as a concept and texture artist.
Whenever I draw in Photoshop on either my Cintiq or Intuos4 I experience some rendering lag of my brush strokes. I can draw a line and it takes sometimes about 1 second for it to appear on the screen. The problem is quite frequent and appears on a regular basis. It is quite an annoyance since it kills the illusion of drawing on "paper" and hinders me somewhat from being creative since I have to think of how I draw rather than having my pen being an extension of myself. I have tried everything from resetting Photoshop back to default by holding down CTRL+ALT+SHIFT before startup, but the problem did not disappear. I have also tried to increase and decrease the performance settings under preferences, but it had no positive effect. All my software's and drivers are uptodate and I have consulted Wacom about this issue as well and they say it cannot have anything to do with the drivers since they haven't heard of this issue before. It cannot have anything to do with that the brush I am using is too heavy and is therefore slow to render because even the most basic brushes are slow at times.
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I usually work on bigger files with a pixel dimension of 3840x2160@300dpi to 5760x3240@300dpi. I have used the same dimensions for years but never had a problem on for example my laptop, which has only a Dual Core Processor with 4 GB Ram, the only thing the laptop has going for it is the graphics card which is a Nvidia Quadro card. But since it is about 4½ years old, I do not think it is any better than my current graphics card which I have in my stationary PC.
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Software Specs:
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Operating System: Windows 7
Photoshop CS6
DirectX runtime version: 11
Graphics Card Drivers
Wacom Drivers
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Everything listed above is up-to-date!
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Hardware Specs:
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Processor: Intel Core i7-2600k @ 3.40GHz
Ram: 12 GB
Main Local Harddrive (C: ) (Photoshop installation): Corsair Force GT 240 GB (Read: 555MB/s, Write: 525MB/s)
Photoshop Scratchdisk Harddrive (E: ) : Corsair Performance3 SSD 128 GB (Read: 480 MB/s, Write: 320 MB/s)
Graphics Card: GeForce GTX 460
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Photoshop Settings Performance:
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Memory Usage: 90% - (Had on lower but increased to see if it would have any positive effect, but alas, the problem still remains)
History & Cache: History States: 99, Cache Levels: 4, Chache Tile Seize: 1024k - (I tested resetting History States to 25 (Default) but it did not solve the problem)
Scratch Disk: Corsair Performance3 SSD 128 GB (Read: 480 MB/s, Write: 320 MB/s) - (Had it on C: but did not solve the problem) Graphics Processor Settings: Advanced > Active: Use Graphics Processor to Accelerate Computation, Use OpenCL, Anti-alias Guides and Paths. Not Active: 30 bit Display.
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Dec 12, 2007
when using Photoshop CS the lines are not smooth even when I use a ruler etc....have used a tablet for years so it's not practise but the software or something?.....I do have smooth enabled in the Brush Dialog box so that's not the problem. When I sketch in Alias Sketchbook Pro and Corel Painter IX the lines are perfect and smooth.......Anybody have a similar problem and a solution.....
I have already turned off double-click distance and have the latest Wacom Cintiq driver version 6.05 installed
My operating system is Windows XP service pack 2
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Jan 31, 2013
I have upgraded to Windows 8 using Adobe Photoshop CS6 (latest Dec update). I have the latest Wacom drivers installed (Nov1) and Photoshop does not respond to pinch to zoom and rotate and it recognizes my hand touching the screen as pen input when using the pen at the same time. Even without the pen I can draw with my finger. Others have reported this under Windows 7 as well. I have an iPad, I don't need this 4K screen to work like an iPad!Â
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This did not happen with older wacom drivers and Windows 7. I need to know how long I am going to have to wait before Adobe acknowledges the problem and when to expect a fix for this. All of us with Photoshop and Wacom Cintiq 24 HD Touch are screwed at the moment. Most other programs are working correctly with both touch and pen (i.e. Painter 12.2, Sketchbook Pro, etc). Most users are resorting all the way back to CS3 with older drivers or turning off Touch input all together to get the pen to work.Â
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Nov 5, 2012
I am using photoshop CS6 on a 64 bit windows system and my Cintiq 12 will not function with the pressure sensitivity.
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Mar 25, 2013
I bought a Wacom cintiq 22hd online and before it arrived I imagined before it came that all I would have to do is plug it in and install the software and that would be it but no....Â
This turned out to be a real nightmare to use, first after I finished calibrating the tablet this annoying loading circle kept appearing around the point every time I tried to draw something, Then after I had been able to fix it from running around the internet looking for solutions the pressure sensitive feature stopped working I looked around again to find a solution and people were saying update the driver software and I did then after rebooting my machine it no longer works and every time i tried to view the tablet settings it kept saying "THE TABLET DRIVER WAS NOT FOUND"
I had to uninstall the driver and recalibrate it and the pressure sensitive feature still isn't working. Personally I think this is complete BS I can't understand why Wacom a highly regarded company would delibratelly make their tablets more complicated to use than they need to be, I really am clueless as to what I can do to fix this I don't think reinstalling the "WacomTablet_635-3" driver software. What I can do I am using Windows 7 64 bit
Well because i went to the wacom forum site to try and get some answers but when I went to go sign up for an account it kept saying that my criteria was invalid even though it wasn't another reason to loose faith in Wacom and their useless business structure and unuseful customer support.
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Jun 14, 2013
Setup: Windows 7, CS5, CIntiq 24HD
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I just bought a Cintiq 24HD and tested it in Photoshop CS5. Unfortunately the lines are jagged. (I'm using the brushtool and on my wacom intous 3 everything was fine.) This only appears in PS, Painttool Sai is fine and has great line quality.
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At first I thought it might be the second monitor, as this was mentioned in forums, but I moved and unplugged it and nothing happend. I tried other solutions as well like unabeling windows tablet components etc.
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Aug 11, 2012
I'm using Photoshop CS5 Extended 64bit (12.0.4) on Win7 Professional (64 bit) and recently have had an issue using my Cintiq 12WX tablet in that using the brush with the tablet (whether I'm using the tablet as the monitor, or my laptop as the monitor) causes Photoshop to crash, usually within the first 30 seconds of usage. This has become so regular that I expect it to crash and no longer can trust it to use, but at the same time I depend on its use to get work done, so an expedient solution is absolutely necessary.Â
Does not crash if I use brush with a mouse, but that's not exactly a solution either, as you can imagine. I have been using this tablet with this Photoshop for a long time without incident, and I can think of no changes to the system I've made in the period when this began happening.
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All drivers for the Cintiq are current.The entirety of the crash report reads as follows:
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Problem Event Name:Â Â Â APPCRASH
 Application Name:   Photoshop.exe
 Application Version:   12.0.4.0
 Application Timestamp:   4d9d8f8e
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[code]...
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Oct 22, 2013
I have just bought a Wacom Cintiq 12 XW. Photoshop works fine while I am using it, but when I switch it off and go back to working on my iMac in normal mode it doesn't work correctly. Photoshop opens ok but if i open a file the file does not show on the screen.
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Mar 20, 2012
Is it possible to use a laptop with a Wacom Cintiq 24HD as a dual monitor setup for Photoshop.....?
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Oct 9, 2013
Using a wacom cintiq for drawing your vectors in Coreldraw x5? Also I'm looking for alternative to Photoshop, can paint shop pro handle the task of adding graphics and colors to bitmaps?
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Jul 11, 2012
In Photoshop CS6 (64bit), when using the brush tool (with a brush with pressure sensitivity activated), I quite often get a line drawn at the max width selected, as if there was no pressure sensitivity. Everything goes back to normal after I start drawing another line, and happens again after a few lines. It's quite random. Â
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I don't have this problem in any other software (Illustrator CS6 64bit, Painter XII, Sketchbook Pro, Zbrush, ...). I have already checked and I've found some other users on other forums with the same problem.
One example, with a picture of the problem: [URL] Another one, exact same problem: [URL] Some of those users seem to have solved their problem by installing an old driver (6.1.5r3), but they had that problem with Intuos TABLETS in the first place, not a Cintiq 24HD... I have tried that, but unfortunately the driver is not compatible with the Cintiq 24HD.
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To test this out: I've been able to reproduce the problem 90% of the times I've tried. if I keep the pen at 1 inch from the display so that it's still recognized by the screen but it's not drawing, then wiggle it a bit, and then I slowly move to the screen and tap it (as if I was starting a line with very low pressure), the problem appears and it makes a large dot, as if there was no pressure sensitivity. As I said the test doesn't work every time, but almost.
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This is an image of what happens when I try and make dots in Photoshop. These are done trying to push the pen with the same (low) pressure. The big ones are from when the issue appears: [URL]Â
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I have tried the pressure test in the Wacom utility software and it seems to work fine, it never jump to full even when I try the method I've just described. In the diagnostic page of the Wacom utility software the pressure is always correct, even when in Photoshop there's the brush sensitivity issue.
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note: I've already tried to completely re-install my computer + the Adobe software + the lastest wacom driver for my Cintiq 24HD, and the problem is still the same.
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May 18, 2013
Photoshop keeps crashing every time I convert a 32 bit image to 8bit. I am using Photoshop CS6 v13.0.4 x64 on MAC OS X 10.6.8. I goto Image>Mode>8bits/Channel.When the Merge HDR images Dialogue Box comes up I click "Merge".
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At the following window about HDR Toning it immediately crashes. (immediately as in, a second after I took this screen capture) When i click "Don't Merge" it works fine, so it has something to do with the HDR Toning editing capabilities.
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I have had problems before with CS6 working with 32 bit images on my Mac. It would render black within my selection. However it worked fine on Windows. In addition some who relied who also used MAC OS X 10.6.8 did it an it worked fine, however, he was using Photoshop CS6 v13.0.1 x64, while I am using v13.0.4 x64. So I think something broke in the later updates for PS CS6 for MAC. If I were to re-install Photoshop would that revert it to v13.0.1?
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Oct 18, 2013
I got a new computer:
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Processor Name:Â Â Â Â Â Â Â Â Â Intel Core i7
 Processor Speed:         2.3 GHz
 Number of Processors:         1
 Total Number of Cores:         4
 L2 Cache (per Core):         256 KB
 L3 Cache:         6 MB
 Memory:         4 GB
OSX 10.8.5
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I just installed my CS4 Creative Suite and Photoshop immediately crashes upon making a second layer. Adobe tells me that my computer is not compatible with this version of Photshop and I have to upgrade if I want to use Photoshop. I haven't even checked if the rest of the suite is compatible, but I assume it is not. I did try to update the Adobe Updater. It says "A new version of the Adobe Update is available for intstallation. Click OK to install it now. Note: You may be required to authenticat in order to install.Â
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Then it checks all the products in my Suite and returns on an endless loop to the above.
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Here is the report when it crashes:
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Process:Â Â Â Â Â Â Â Â Adobe Photoshop CS4 [172]
Path:Â Â Â Â Â Â Â Â Â Â Â /Applications/Adobe Photoshop CS4/Adobe Photoshop CS4.app/Contents/MacOS/Adobe Photoshop CS4
Identifier:Â Â Â Â Â com.adobe.Photoshop
Version:Â Â Â Â Â Â Â Â 11.0 [11.0x20080919 [20080919.r.488 2008/09/19:02:00:00 cutoff; r branch]] (11.0)
Code Type:Â Â Â Â Â Â X86 (Native)
Parent Process:Â launchd [143]
User ID:Â Â Â Â Â Â Â Â 502
[code]....
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Apr 29, 2013
I have CS4 on my mac OS X 10.8.3. Photoshop CS4 is crashing all the time.I update it regularly.It used to crash using layers, so i changed the graphic settings as suggested in this forum, now this is ok.
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Now PS crashes:
- everytime i do "save for web"
- often when i work on text layers
- sometimes for nothing in particular
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It is really impossible to work in this conditions.Fireworks CS4 crashes too when trying to save a file.
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Nov 1, 2012
Below is my system configuration:
**DELL i5 INSPIRON N5010**
Processor : Intel(R) Core(TM) i3 CPU 370 @ 2.40GHz
RAMÂ 6 GB
System Type : 64 bit OS Windows 7 Home Premium
Graphic Card : ATI Mobility Radeon HD 550v (1GB) (No Updates available for last 2 years)
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My problem is when I try to work with 3d workspace while using 3d feature for a particular object, it shows 3d platform and default 3d settings/ properties to that particular shape but as soon as i try to click on scene or any other property option in 3d layer menu it stops working and shows not responding error. I suspect the video card as I have only had this computer about one year and no problems with cs5. From what I can find out is that this is one of the video cards not tested by Adobe.Â
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Jun 10, 2009
Jun 10, 2009 12:05 PM CS4 crashesI recently upgraded from Photoshop CS to CS4. I also run Elements 6. My problem: Now, Elements crashes whenever I use the edit function. CS4 allows all editing features but crashes with attempt to print. I also have a printing utility called QImage. Since installing CS4, QImage crashes with any attempt to open it. As a further "clue", attempting to print from Adobe Reader 9.1 crashes that program.
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Apr 30, 2009
Does this sound at all familiar to anyone or has anybody experienced this as well? I have a blank document open and have tried both placing and opening an image (not one image in particular but many) and I recieve a pop up box saying CS3 has encountered an error and needs to close. I've uninstalled all adobe products on my PC and reinstalled them hoping that would help, but the same problem persists.
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Aug 26, 2008
When I purchased CS3 Web Premium it took several months of tooling around to get it to install on Vista HP. Photoshop cs3 worked fine for a few months after installation. It now refuses to open any files - just goes to an eternal spinning icon. When I try to shut it down, it just says not responding. I reinstalled once (takes hours) and it worked for an afternoon. Next morning back to not opening files.
Macine is dell xps M1210, 2Gb Ram, Core 2 T5600 processor, NVIDIA Go 7400 64Mb card.
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Sep 22, 2008
Photoshop crashes whenever I try to have two files open at once. It's doing it on my co-worker's computer too. Mine has done it as long as I've had this computer, but his just started doing it today; it worked fine before that. We're running CS3 on Vista.
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Jun 9, 2009
My Photoshop CS2 has suddenly begun to crash on opening. After a few seconds it says " Unable to continue because of a hardware or systems failiure". All my other programs work OK (I think!). My most recent install was Office 2007.I am running Windows XP SP3 with 1.4G RAM and an Athlon 2G processor.
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Apr 19, 2009
I just built a system, here's the specs:Intel Core i7 9206GB OCZ RamMSI X58 Pro MotherboardAsus EAH 4870 Top GraphicsVista Ultimate 64 I initially built this system about a week and a half ago, and put a beta copy of Windows 7 on it while waiting for my copy of Vista to arrive. PS installed fine, was blazing fast, and all was good. I then got Vista, formatted the system, etc. Tried to install PS, and it would crash on startup. I figured it was driver issues, so I decided to deal with it later. I updated all the drivers, etc, and it still wouldn't work. I uninstalled it, but got an error on uninstall. Eventually I found the PS Clean uninstall script, and that has been helping. Now when I try to reinstall, it reinstalls fine, but again, immediate crash. I figured, long shot, but maybe somehow my PS disc was corrupt, so I spent last night DLing a trial from here. Again, immediate crash.Running 64bit Vista, I have the option to open wither Adobe Photoshop CS4, or Adobe Photoshop CS4 (32 bit.) They both have the exact same error.This is getting pretty annoying, and I honestly have already spent too long looking through KB articles, and I'm hoping you guys might have a solution for me. I have attached a screenshot of the error I have been getting. If it matters, this is a shot from the install of the trial I downloaded. Regarding a "program" causing it, and Windows closing it, this even happens with nothing open at all, including system tray things. Also, whatever Windows says it will close,
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Jun 16, 2009
Has anyone had trouble with PS 7.0 crashing when attempting to use the Image Size Function.It was fine until Auto updates from Windows came through a few days ago.
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Sep 24, 2012
My version of PS4 that was working fine has stopped working, it crushes at start up. I clean installed the program several times but the result is the same.
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Aug 16, 2012
I'm using CS 5.5 with Camera Raw 6.7 on Windows XP. Suddenly, I'm having challenges with images opened and edited in Camera Raw 6.7, with either trying to save directly to disk or opening in Photoshop. I am getting "out of memory" errors. I've purged the caches, etc., but to no avail.
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Jun 27, 2013
Every time I open Photoshopp CC on my Mac Pro (8-core, 32Gb RAM) I get the spinning beachball of death and the app is completely unresponsive. I have logged out and back in to the CC to no purpose. I am completelt fed up with continually beta testing Adobe's software and paying through the nose for it.
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There is also no crash log generated, nor an opportunity to submit one.
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Nov 10, 2012
I'm not sure why Photoshop CS6 crashes when it saves. Here is the debugging info.Â
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Problem signature:
 Problem Event Name:         APPCRASH
 Application Name:         Photoshop.exe
 Application Version:         13.0.0.0
 Application Timestamp:         4f61c045
 Fault Module Name:         aticfx64.dll
 Fault Module Version:         8.17.10.1151
 Fault Module Timestamp:         50525d73
[code].....
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Jan 14, 2013
If I open a PSD with type, the file opens but Photoshop hangs. If the PSD contains no type (eg type rasterised), Photoshop works fine. My OS is Windows Vista.
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