Photoshop :: Publisher Not Able To Save Changes To Images

Jul 30, 2013

I am an artist and have been asked to create 11 color drawings for a book.  I created the drawings and scanned them to my iMac OS 10.8.  I used cs4 to correct the color and crop the images. I saved the images in CMYK fomat and emailed them to the publisher.  The publisher received the, is able to open the images and when they try to make any changes to the images they are not able to save the changes.  I did make the images read and write, so they aren't protected. 
 
My question is why are they not able to save the cropping changes they require?

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They wrote me this:

Normally when saving a program you also have the choice to import or export to a different document type, saving the  original formats.

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