AutoDesk Smoke :: Will Not Export (backburner Fails)
Aug 14, 2013
if you download and install with only WI-FI on. you get one MAC adress... then if you connect your macbookpro with a Thunderbolt->Ethernet adapter, you want this to be first in the list for fastest connection. Then Smoke will not export (backburner fails)
If you remove the adapter so that Wi-fi is the only one. Well then everything works...
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Sep 16, 2013
Static network, static IP address on fixed machine. Stable install been used every day for over 2 years. Come in this morning and backburner server fails to launch. Network functional as usual, checked all the usual culprits and no joy. Reinstalling SP4 now to see if that repairs links.
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Feb 15, 2014
I've tried to export from Smoke 2013 and it tells me i can't connect to BackBurner Manager.
In the service monitor, the BackBurner is showing red - (tho the Manager is green) if I restart it goes green for a moment and then stops again.
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Dec 19, 2012
Backburner doesn't seem to work properly for me in the release version. I cannot export file sequences as backburner sticks on waiting. I can however export Quicktimes fine.
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Jan 17, 2013
I cannot start "Backburner Server." I restarted my Mac a couple time but never can change the red light.
Mac Pro (Early 2008) with Mac OS Mountain Lion 10.8.2
AJA KONA 3G
RED Rocket (Driver ... v1.4.32 & Firmware ... v1.1.16.11)
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Dec 17, 2012
I have been running PR5 for a while and everything has been stable. Today Smoke locked up and I had to force quit. After the force quit I have been unable to start Backburner. If I try to export I get this message:
Cannot connect to Backburner Manager. localhost:Backburner: Connection Refused.
If I open Smoke Prefs and try to toggle the Backburner Manager box I get the following:
Backburner Configuration: Unable to switch to localhost. Connection Refused
I have tried re-starting Backburner in the Service Monitor and each time it will turn green for 10-20 seconds and then turn red. I have also double checked that the Manager Hostname in Smoke Setup is set to localhost. I have checked my Network settings and only Airport is active, using DHCP and IPv6 is set to off. I have uninstalled PR5 and installed PR6 but still have had no luck.
Oddly if I type sudo nano/usr/discreet/backburner/Network/backburner.xml into terminal I get "command not found". Similarly if I type ping hostname I get "cannot resolve hostname: Unknown Host"
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Jan 23, 2012
I just imported a bunch of 4k clips via the gateway using the backburner. Is it normal that it took about 2 minutes per frame to render? I had 36 clips, 53 000 frames in total, and it took about 8 hours to get them all in (with store local copy and proxies turned on).
Smoke 2012 SAP2 SP4
and
Smoke 2013 SP2 (Smoke Classic Keyboard Shortcuts)
Mac Pro 4,1
OS X 10.6.7
12 GB RAM
NVIDIA Quadro 4000
14 TB RAID (Areca)
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Aug 26, 2013
I started a new project and for some reason I can no longer send footage to backburner to crate proxies.
After dragging my AVC-Intra clips onto the folder in media hub I get a quick message in the bottom left corner that basically says that smoke cannot connect to backburner on port 0.
I can ping localhost and also backburner via the terminal with no issues, its just that Smoke cannot "see it". No jobs show up in the backburner manager.
Runnign Smoke Ext 1
MacBook Pro Retina 15" - OS X 10.8.4 - 4TB G-tech G-Raid - Smoke 2013
MacPro 5,1 - OSX 10.8.5 - 64GB Ram - 12TB Pegasus RAID - 24 inch HP DreamColor - Smoke 2013 - Maya 2013
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Mar 21, 2013
Ok, so I'm new to this and for some reason I can't enter Backburner web monitor. I used to but al the sudden I can't instead I get this message:
Forbidden
You don't have permission to access /backburner on this server.
And when exporting I just get partial films, about 80% of the film. Any clues?
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Sep 24, 2012
I'm trying to see why one of my test machines won't export (never shows any submitted jobs under the jobs tab.) Through several other posts, oftentimes the user is asked to check the back burner web page. (localhost/backburner.) I must be doing something wrong, but I'm unable to access anything this way. I've tried all possible names for my localhost. ie. comp name, ip address, etc. I just get a 404 not found error.
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Sep 12, 2012
I've also got a problem importing footage using 'Create Project Media' I get a message cannot connect to backburner manger on port -1.
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Nov 15, 2012
Every time I try to connect to adobe.com I always arrive on the Autodesk Tool with Backburner and WiretapCentral page.
I can used each browser I own it still the same. I try to flush cookies everywhere and it's the same.
It looks like the page adobe.com (YES) is redirect to a local page from Autodesk.(only [URL])
I try to do the same in an other user account on my mac, and it is the same.
So I look in the activity monitor to locate if an Autodesk thing is on. I isolate BackburnerManager and BackburnerServer, on. (Smoke is off)I tried to hard quit them but I couldn't
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Jun 20, 2012
I am trying to enter use the URL... and I am prompted by an Password Protection.
1.) crosshair
2.) clear swipe areas
3.) Desktop Tools (like the Idea where you placed the "hacked" ones)
4.) beiing able to kill the tabs at the bottom and the apple bar at the top
5.) TRIM MODE like AVID (no ones really knows how handy this thing is when you have 16or more audio tracks at a feature film)
6.) Give us a snapshot of an image that we can grade a little bit better. (or show me where it is ;-))
7.) Easy subtitle option (STL Import or whatever - change all the 700 Titles in one go...
8.) The ability to conform to PARTIAL FileNames (would make relinking of fals imported D5 Material from Meda Composer wayyyy easier - since AVID keeps the names but adds a zillion of useless characters at the end)
8.a) straight forward force relink option.
9.) simple blur functions in text editor
10.) direct output for H.264 for blu ray that we can use directly in Encore (or do we have that?)
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Dec 4, 2012
Today I was messing around with import. Tried to pull in 100GB of footage and found it took nearly 1hr 45 mins over USB3. I know the slow speed was down to the rubbish hard drive I was pulling from but it would have been really useful to know that it was going to take 1hr 45mins. I could've gone to the pub!
We get a time estimate on backburner importing? I also wanted to check that smac 2013 isn't throttled anywhere on import speeds? I know that smoke all the way up to 2010 vsn was throttled so that you would never get import as fast as your disks could go.
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Oct 25, 2011
All the footage is available, but backburner starts rendering and the stops just before 100%. So I have a bunch of clips on idle, and there are most of the time only 2 frames missing.... why is that? Can I consider the job done and delete it out of the backburner?
Smoke 2012 SAP2 SP4
and
Smoke 2013 SP2 (Smoke Classic Keyboard Shortcuts)
Mac Pro 4,1
OS X 10.6.7
12 GB RAM
NVIDIA Quadro 4000
14 TB RAID (Areca)
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Feb 19, 2013
"cannot connect to backburner manager localhost"... What can I do to resolve this problem? I can't export a movie of my finished product.
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Nov 2, 2012
Running PR 5 and I'm getting an error message that says "no backburner server with adaptor. media converter 2013.1.0 on manager tdricander"
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Jan 11, 2014
While I'm waiting on a BackBurner cache...
After doing these caches, my system goes into a weird cycle where the mouse pointer goes invisible for 2-3 seconds, about every 15 seconds or so. Both within Smoke, and even in the Mac OS - the only thing that fixes it is a system reboot. Big PITA when cache-ing from lots of different sources drives, so lots of cache-batches.
How to be able to EJECT a drive from Smoke without quitting the app, and even then, I still have to FORCE EJECT more often than not. I've quit and restarted this project dozens of times to change out source media USB3 drives. Wasn't so bad when you could daisy chain FW drives, but I can only connect one USB3 drive at a time on my 2011 MacPro.
---
SmokeUser since 2012
MacPro w/ K3
32 GB RAM
CalDigit HdPro2 RAID
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Nov 8, 2012
I'm on PR5 and up until today backburner has been working fine. For some reason its stopped. here is the error message from the file I'm trying export:
tddetedit2 2687747392 transcoderMediaProvider.C:312 11/08/12:13:57:26.290 Cannot get type of clip IFFFS-20:/stonefs/YEC_2012/workspace/_Export_121108_133458_1/H_16777343_S_1352399698_U_44950/hires: Library _Export_121108_133458_1 not found
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Jun 19, 2012
having problems when generating managed media through the Mediahub from H264 into Apple ProRess 4:2:2 (HQ).
I tried different options but that happens that it never finishes rendering the files, and the Jobs tab shows the system updates the files randomly with a "busy" status while all of the others show "waiting". However nothing happens.
I entered the managed folder from the Store and have nothing but a couple of 1 frame clips.
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Jun 13, 2012
I have try everything I can think of but Smoke 2013 won't export any clip and when i was able to export 1 it wouldn't play. Iwas able to export on Smoke 2012 demo with no problems.
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May 9, 2011
I'm having issues exporting still frames from Smoke. How do you specify the frame to export as a Single Frame? I can see anywhere where you tell Smoke what frame should be the Single Frame to export from a timeline.
I need to export a series of frames, about 200 in total but they are at random places in a 1 hour 30 min timeline so I need a fast and easy way to get this done.
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Feb 22, 2013
I have a sequence that I only want to export a segment of, from my marked in-point to out-point.
Where is the option like in FCP & Avid, to just export that segment? I would really like to have to not create a subclip each time I just want to export a segment.
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Feb 27, 2013
I'm conforming a sequence - importing RED files - then exporting that sequence for color. When importing the RED files, what color setting should I use? Camera, user etc? If user then what other options should I use knowing that I'll export a dpx sequence for color?
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Jan 29, 2013
Is there a way to export the in & out from the Timeline?
It isn't done until it is finished.
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Feb 28, 2014
I'm trying to export quick times from smoke 2013 but it's failing the whole time. The engineer installed sp2 but I realized that the system has still installed the sp1, has it something to do?, I have to uninstall sp1 and then install sp2?, I mean, have I to install the smoke again? In the company where I'm working with there are two smoke systems and I'm opening the backburner monitor and appears the two systems, is it good?, The error that that the system has is:
SMOKE-01.local [error] 2891913768 transcoderMediaProvider.C:312 02/25/14:18:36:16.886 Cannot get type of clip IFFFS-158:/stonefs/TC_-_BOXING/workspace/Media Library/_Export_140225_161339_1/H_16777343_S_1393362820_U_578586/hires: Library _Export_140225_16
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Sep 10, 2012
I have an edit and now I want to export as DPX sequence. A couple of questions:
First, is there an easy way to take a single edit and export it with handles? I realize that I can make a subclip but is there an easier/better way to do this?
I can't find an automated way to set handles on export. I have about 175 shots that I need to export .
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Oct 30, 2012
PR5. Up until this release, I haven't had a problem exporting quicktime movies. I have a 2:30 long video that I'm trying to export with no success, at best I'll get 30 seconds of my project. I'm not as familiar with Smoke setups and preferences
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May 4, 2012
For example as a txt file or something like that? (out of action)
Smoke 2012 SAP2 SP4
and
Smoke 2013 SP2 (Smoke Classic Keyboard Shortcuts)
Mac Pro 4,1
OS X 10.6.7
12 GB RAM
NVIDIA Quadro 4000
14 TB RAID (Areca)
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Nov 5, 2013
I have finished a project for broadcasting. Now it is going to be used for cinema use as well.
How should i go about it? Export a normal ProRes4444 and that is it? Or how could i (and should i) flip it into XYZ colourspace before exporting?
I want to deliver the material that gives the least risk of error during the image conversion.
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Dec 20, 2013
Turned off tracks will NOT be ignored when exporting. This is a trap!
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