AutoDesk Smoke :: Backburner Web Monitor - Forbidden

Mar 21, 2013

Ok, so I'm new to this and for some reason I can't enter Backburner web monitor. I used to but al the sudden I can't instead I get this message:

Forbidden

You don't have permission to access /backburner on this server.

And when exporting I just get partial films, about 80% of the film. Any clues?

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AutoDesk Smoke :: Cannot Start Backburner Server

Jan 17, 2013

I cannot start "Backburner Server." I restarted my Mac a couple time but never can change the red light.

Mac Pro (Early 2008) with Mac OS Mountain Lion 10.8.2
AJA KONA 3G
RED Rocket (Driver ... v1.4.32 & Firmware ... v1.1.16.11)

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AutoDesk Smoke :: Cannot Connect To Backburner Manager

Dec 17, 2012

I have been running PR5 for a while and everything has been stable. Today Smoke locked up and I had to force quit. After the force quit I have been unable to start Backburner. If I try to export I get this message:

Cannot connect to Backburner Manager. localhost:Backburner: Connection Refused.

If I open Smoke Prefs and try to toggle the Backburner Manager box I get the following:

Backburner Configuration: Unable to switch to localhost. Connection Refused

I have tried re-starting Backburner in the Service Monitor and each time it will turn green for 10-20 seconds and then turn red. I have also double checked that the Manager Hostname in Smoke Setup is set to localhost. I have checked my Network settings and only Airport is active, using DHCP and IPv6 is set to off. I have uninstalled PR5 and installed PR6 but still have had no luck.

Oddly if I type sudo nano/usr/discreet/backburner/Network/backburner.xml into terminal I get "command not found". Similarly if I type ping hostname I get "cannot resolve hostname: Unknown Host"

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Jan 23, 2012

I just imported a bunch of 4k clips via the gateway using the backburner. Is it normal that it took about 2 minutes per frame to render? I had 36 clips, 53 000 frames in total, and it took about 8 hours to get them all in (with store local copy and proxies turned on).

Smoke 2012 SAP2 SP4
and
Smoke 2013 SP2 (Smoke Classic Keyboard Shortcuts)
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OS X 10.6.7
12 GB RAM
NVIDIA Quadro 4000
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Aug 26, 2013

I started a new project and for some reason I can no longer send footage to backburner to crate proxies.
 
After dragging my AVC-Intra clips onto the folder in media hub I get a quick message in the bottom left corner that basically says that smoke cannot connect to backburner on port 0.
 
I can ping localhost and also backburner via the terminal with no issues, its just that Smoke cannot "see it". No jobs show up in the backburner manager.
 
Runnign Smoke Ext 1

MacBook Pro Retina 15" - OS X 10.8.4 - 4TB G-tech G-Raid - Smoke 2013
MacPro 5,1 - OSX 10.8.5 - 64GB Ram - 12TB Pegasus RAID - 24 inch HP DreamColor - Smoke 2013 - Maya 2013

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Aug 14, 2013

if you download and install with only WI-FI on. you get one MAC adress... then if you connect your macbookpro with a Thunderbolt->Ethernet adapter, you want this to be first in the list for fastest connection. Then Smoke will not export (backburner fails)
 
If you remove the adapter so that Wi-fi is the only one. Well then everything works...

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Sep 24, 2012

I'm trying to see why one of my test machines won't export (never shows any submitted jobs under the jobs tab.) Through several other posts, oftentimes the user is asked to check the back burner web page. (localhost/backburner.) I must be doing something wrong, but I'm unable to access anything this way. I've tried all possible names for my localhost. ie. comp name, ip address, etc. I just get a 404 not found error.

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AutoDesk Smoke :: Export - Cannot Connect To Backburner Manager

Feb 15, 2014

I've tried to export from Smoke 2013 and it tells me i can't connect to BackBurner Manager.
 
In the service monitor, the BackBurner is showing red - (tho the Manager is green) if I restart it goes green for a moment and then stops again.

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AutoDesk Smoke :: Cannot Connect To Backburner Manger On Port -1

Sep 12, 2012

I've also got a problem importing footage using 'Create Project Media' I get a message cannot connect to backburner manger on port -1.

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AutoDesk Smoke :: How To Quit Backburner Server And Manager

Nov 15, 2012

Every time I try to connect to adobe.com I always arrive on the Autodesk Tool with Backburner and WiretapCentral page.

I can used each browser I own it still the same. I try to flush cookies everywhere and it's the same.

It looks like the page adobe.com (YES) is redirect to a local page from Autodesk.(only [URL])

I try to do the same in an other user account on my mac, and it is the same.

So I look in the activity monitor to locate if an Autodesk thing is on. I isolate BackburnerManager and BackburnerServer, on. (Smoke is off)I tried to hard quit them but I couldn't

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Sep 16, 2013

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AutoDesk Smoke :: Backburner Web Manager Password Protected?

Jun 20, 2012

I am trying to enter use the URL... and I am prompted by an Password Protection.

1.) crosshair
2.) clear swipe areas
3.) Desktop Tools (like the Idea where you placed the "hacked" ones)
4.) beiing able to kill the tabs at the bottom and the apple bar at the top
5.) TRIM MODE like AVID (no ones really knows how handy this thing is when you have 16or more audio tracks at a feature film)
6.) Give us a snapshot of an image that we can grade a little bit better. (or show me where it is ;-))
7.) Easy subtitle option (STL Import or whatever - change all the 700 Titles in one go...
8.) The ability to conform to PARTIAL FileNames (would make relinking of fals imported D5 Material from Meda Composer wayyyy easier - since AVID keeps the names but adds a zillion of useless characters at the end)
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9.) simple blur functions in text editor
10.) direct output for H.264 for blu ray that we can use directly in Encore (or do we have that?)

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AutoDesk Smoke :: How To Get Time Estimate On Backburner Importing

Dec 4, 2012

Today I was messing around with import. Tried to pull in 100GB of footage and found it took nearly 1hr 45 mins over USB3. I know the slow speed was down to the rubbish hard drive I was pulling from but it would have been really useful to know that it was going to take 1hr 45mins. I could've gone to the pub!

We get a time estimate on backburner importing? I also wanted to check that smac 2013 isn't throttled anywhere on import speeds? I know that smoke all the way up to 2010 vsn was throttled so that you would never get import as fast as your disks could go.

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AutoDesk Smoke :: Backburner Starts Rendering But Never Finishes

Oct 25, 2011

All the footage is available, but backburner starts rendering and the stops just before 100%. So I have a bunch of clips on idle, and there are most of the time only 2 frames missing.... why is that? Can I consider the job done and delete it out of the backburner?

Smoke 2012 SAP2 SP4
and
Smoke 2013 SP2 (Smoke Classic Keyboard Shortcuts)
Mac Pro 4,1
OS X 10.6.7
12 GB RAM
NVIDIA Quadro 4000
14 TB RAID (Areca)

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Feb 19, 2013

"cannot connect to backburner manager localhost"... What can I do to resolve this problem? I can't export a movie of my finished product.

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Nov 2, 2012

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AutoDesk Smoke :: Backburner Cache Makes Pointer Invisible

Jan 11, 2014

While I'm waiting on a BackBurner cache...
 
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How to be able to EJECT a drive from Smoke without quitting the app, and even then, I still have to FORCE EJECT more often than not.   I've quit and restarted this project dozens of times to change out source media USB3 drives.  Wasn't so bad when you could daisy chain FW drives, but I can only connect one USB3 drive at a time on my 2011 MacPro.
---
SmokeUser since 2012
MacPro w/ K3
32 GB RAM
CalDigit HdPro2 RAID

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AutoDesk Smoke :: Backburner Has Stopped Working / Cannot Get Type Of Clip

Nov 8, 2012

I'm on PR5 and up until today backburner has been working fine. For some reason its stopped. here is the error message from the file I'm trying export:

tddetedit2 2687747392 transcoderMediaProvider.C:312 11/08/12:13:57:26.290 Cannot get type of clip IFFFS-20:/stonefs/YEC_2012/workspace/_Export_121108_133458_1/H_16777343_S_1352399698_U_44950/hires: Library _Export_121108_133458_1 not found

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Dec 19, 2012

Backburner doesn't seem to work properly for me in the release version. I cannot export file sequences as backburner sticks on waiting. I can however export Quicktimes fine.

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Aug 22, 2012

I run Smoke 2012 Adv Ext1 SP1. The hardware is old, like 5years now.

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I include 2 shots.

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Oct 9, 2011

Can I use an Enzio monitor with Smoke on Mac and get 10 bit output?

Smoke 2013 Ext1
17" Mac Book Pro
OS X 10.8.5
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Jul 14, 2013

In the Broadcast Monitor Preferences, under the Broadcast Colour Space, when exactly should I use the "Normal" option, and when should I use the "With Headroom" option?
 
the "Include YUV Headroom" option during Import and Export of Quicktime files, but it's the Broadcast Monitor option.

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Jun 22, 2013

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Feb 2, 2013

in the preference Monitor is not active tab for select Dvi output ,is only Off is not detected the output DVI. I do not understand why the first project in the preferences screen brodcast is a choice DVI output, if you do other projects is no longer selectable, only OFF.

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Jun 22, 2012

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When I am in the 2-up view and I lock the right part of the 2 up view to the broadcast monitor I usually maximize the left view to fill the screen. It however does not fully fill the screen and keeps the right view scaled to a very small size on the right.

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May 22, 2012

In our edit suite we have the usual video delay from the output of the Kona card through the suites monitors. We also have an audio delay box to correct for this. Our client monitors are all in sync. In Final Cut there is a control to delay the computer monitor video to have it in sync with the rest of the system. In Smoke we cannot find a similar delay. We see the audio delay in preferences but that changes the wrong offset. how to adjust the computer monitor delay so we are all in sync?

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Nov 19, 2013

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Jan 22, 2014

When I have a Primary and Secondary set on the timeline my boradcast monitor only displays the secondary unless I hav ethe big viewer up. I'd like to lock the output to the monitor to always be the primary output track regardless of player status.
 
Smoke 2013 Ext1

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May 23, 2013

I'm just about to order a BM card for video monitoring but looking for connection setup that allows me to get both video monitor and external display from my macbook pro?

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Nov 13, 2012

When I go into CFX/Action my broadcast monitor switches to the schematic view. Since I already have the schematic view on my computer monitor I want the broadcast monitor to keep the final output. I looked in the preferences but I can't find the right setting. Is there a away to do this?

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