AutoDesk Smoke :: Backburner Cache Makes Pointer Invisible

Jan 11, 2014

While I'm waiting on a BackBurner cache...
 
After doing these caches, my system goes into a weird cycle where the mouse pointer goes invisible for 2-3 seconds, about every 15 seconds or so.  Both within Smoke, and even in the Mac OS - the only thing that fixes it is a system reboot.  Big PITA when cache-ing from lots of different sources drives, so lots of cache-batches.
 
How to be able to EJECT a drive from Smoke without quitting the app, and even then, I still have to FORCE EJECT more often than not.   I've quit and restarted this project dozens of times to change out source media USB3 drives.  Wasn't so bad when you could daisy chain FW drives, but I can only connect one USB3 drive at a time on my 2011 MacPro.
---
SmokeUser since 2012
MacPro w/ K3
32 GB RAM
CalDigit HdPro2 RAID

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AutoDesk Smoke :: Cannot Start Backburner Server

Jan 17, 2013

I cannot start "Backburner Server." I restarted my Mac a couple time but never can change the red light.

Mac Pro (Early 2008) with Mac OS Mountain Lion 10.8.2
AJA KONA 3G
RED Rocket (Driver ... v1.4.32 & Firmware ... v1.1.16.11)

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AutoDesk Smoke :: Cannot Connect To Backburner Manager

Dec 17, 2012

I have been running PR5 for a while and everything has been stable. Today Smoke locked up and I had to force quit. After the force quit I have been unable to start Backburner. If I try to export I get this message:

Cannot connect to Backburner Manager. localhost:Backburner: Connection Refused.

If I open Smoke Prefs and try to toggle the Backburner Manager box I get the following:

Backburner Configuration: Unable to switch to localhost. Connection Refused

I have tried re-starting Backburner in the Service Monitor and each time it will turn green for 10-20 seconds and then turn red. I have also double checked that the Manager Hostname in Smoke Setup is set to localhost. I have checked my Network settings and only Airport is active, using DHCP and IPv6 is set to off. I have uninstalled PR5 and installed PR6 but still have had no luck.

Oddly if I type sudo nano/usr/discreet/backburner/Network/backburner.xml into terminal I get "command not found". Similarly if I type ping hostname I get "cannot resolve hostname: Unknown Host"

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AutoDesk Smoke :: Importing 4k Material Via Backburner?

Jan 23, 2012

I just imported a bunch of 4k clips via the gateway using the backburner. Is it normal that it took about 2 minutes per frame to render? I had 36 clips, 53 000 frames in total, and it took about 8 hours to get them all in (with store local copy and proxies turned on).

Smoke 2012 SAP2 SP4
and
Smoke 2013 SP2 (Smoke Classic Keyboard Shortcuts)
Mac Pro 4,1
OS X 10.6.7
12 GB RAM
NVIDIA Quadro 4000
14 TB RAID (Areca)

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AutoDesk Smoke :: Cannot Send Proxies To Backburner

Aug 26, 2013

I started a new project and for some reason I can no longer send footage to backburner to crate proxies.
 
After dragging my AVC-Intra clips onto the folder in media hub I get a quick message in the bottom left corner that basically says that smoke cannot connect to backburner on port 0.
 
I can ping localhost and also backburner via the terminal with no issues, its just that Smoke cannot "see it". No jobs show up in the backburner manager.
 
Runnign Smoke Ext 1

MacBook Pro Retina 15" - OS X 10.8.4 - 4TB G-tech G-Raid - Smoke 2013
MacPro 5,1 - OSX 10.8.5 - 64GB Ram - 12TB Pegasus RAID - 24 inch HP DreamColor - Smoke 2013 - Maya 2013

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AutoDesk Smoke :: Will Not Export (backburner Fails)

Aug 14, 2013

if you download and install with only WI-FI on. you get one MAC adress... then if you connect your macbookpro with a Thunderbolt->Ethernet adapter, you want this to be first in the list for fastest connection. Then Smoke will not export (backburner fails)
 
If you remove the adapter so that Wi-fi is the only one. Well then everything works...

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AutoDesk Smoke :: Backburner Web Monitor - Forbidden

Mar 21, 2013

Ok, so I'm new to this and for some reason I can't enter Backburner web monitor. I used to but al the sudden I can't instead I get this message:

Forbidden

You don't have permission to access /backburner on this server.

And when exporting I just get partial films, about 80% of the film. Any clues?

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AutoDesk Smoke :: Opening Backburner Webpage?

Sep 24, 2012

I'm trying to see why one of my test machines won't export (never shows any submitted jobs under the jobs tab.) Through several other posts, oftentimes the user is asked to check the back burner web page. (localhost/backburner.) I must be doing something wrong, but I'm unable to access anything this way. I've tried all possible names for my localhost. ie. comp name, ip address, etc. I just get a 404 not found error.

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AutoDesk Smoke :: Export - Cannot Connect To Backburner Manager

Feb 15, 2014

I've tried to export from Smoke 2013 and it tells me i can't connect to BackBurner Manager.
 
In the service monitor, the BackBurner is showing red - (tho the Manager is green) if I restart it goes green for a moment and then stops again.

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AutoDesk Smoke :: Cannot Connect To Backburner Manger On Port -1

Sep 12, 2012

I've also got a problem importing footage using 'Create Project Media' I get a message cannot connect to backburner manger on port -1.

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AutoDesk Smoke :: How To Quit Backburner Server And Manager

Nov 15, 2012

Every time I try to connect to adobe.com I always arrive on the Autodesk Tool with Backburner and WiretapCentral page.

I can used each browser I own it still the same. I try to flush cookies everywhere and it's the same.

It looks like the page adobe.com (YES) is redirect to a local page from Autodesk.(only [URL])

I try to do the same in an other user account on my mac, and it is the same.

So I look in the activity monitor to locate if an Autodesk thing is on. I isolate BackburnerManager and BackburnerServer, on. (Smoke is off)I tried to hard quit them but I couldn't

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AutoDesk Smoke :: 2012 Sp4 Backburner Fails To Launch

Sep 16, 2013

Static network, static IP address on fixed machine. Stable install been used every day for over 2 years. Come in this morning and backburner server fails to launch. Network functional as usual, checked all the usual culprits and no joy. Reinstalling SP4 now to see if that repairs links.

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AutoDesk Smoke :: Backburner Web Manager Password Protected?

Jun 20, 2012

I am trying to enter use the URL... and I am prompted by an Password Protection.

1.) crosshair
2.) clear swipe areas
3.) Desktop Tools (like the Idea where you placed the "hacked" ones)
4.) beiing able to kill the tabs at the bottom and the apple bar at the top
5.) TRIM MODE like AVID (no ones really knows how handy this thing is when you have 16or more audio tracks at a feature film)
6.) Give us a snapshot of an image that we can grade a little bit better. (or show me where it is ;-))
7.) Easy subtitle option (STL Import or whatever - change all the 700 Titles in one go...
8.) The ability to conform to PARTIAL FileNames (would make relinking of fals imported D5 Material from Meda Composer wayyyy easier - since AVID keeps the names but adds a zillion of useless characters at the end)
8.a) straight forward force relink option.
9.) simple blur functions in text editor
10.) direct output for H.264 for blu ray that we can use directly in Encore (or do we have that?)

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AutoDesk Smoke :: How To Get Time Estimate On Backburner Importing

Dec 4, 2012

Today I was messing around with import. Tried to pull in 100GB of footage and found it took nearly 1hr 45 mins over USB3. I know the slow speed was down to the rubbish hard drive I was pulling from but it would have been really useful to know that it was going to take 1hr 45mins. I could've gone to the pub!

We get a time estimate on backburner importing? I also wanted to check that smac 2013 isn't throttled anywhere on import speeds? I know that smoke all the way up to 2010 vsn was throttled so that you would never get import as fast as your disks could go.

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AutoDesk Smoke :: Backburner Starts Rendering But Never Finishes

Oct 25, 2011

All the footage is available, but backburner starts rendering and the stops just before 100%. So I have a bunch of clips on idle, and there are most of the time only 2 frames missing.... why is that? Can I consider the job done and delete it out of the backburner?

Smoke 2012 SAP2 SP4
and
Smoke 2013 SP2 (Smoke Classic Keyboard Shortcuts)
Mac Pro 4,1
OS X 10.6.7
12 GB RAM
NVIDIA Quadro 4000
14 TB RAID (Areca)

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AutoDesk Smoke :: Cannot Connect To Backburner Manager Localhost

Feb 19, 2013

"cannot connect to backburner manager localhost"... What can I do to resolve this problem? I can't export a movie of my finished product.

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AutoDesk Smoke :: Error Message / No Backburner Server With Adaptor

Nov 2, 2012

Running PR 5 and I'm getting an error message that says "no backburner server with adaptor. media converter 2013.1.0 on manager tdricander"

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AutoDesk Smoke :: Backburner Has Stopped Working / Cannot Get Type Of Clip

Nov 8, 2012

I'm on PR5 and up until today backburner has been working fine. For some reason its stopped. here is the error message from the file I'm trying export:

tddetedit2 2687747392 transcoderMediaProvider.C:312 11/08/12:13:57:26.290 Cannot get type of clip IFFFS-20:/stonefs/YEC_2012/workspace/_Export_121108_133458_1/H_16777343_S_1352399698_U_44950/hires: Library _Export_121108_133458_1 not found

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AutoDesk Smoke :: Cannot Export File Sequences As Backburner Sticks On Waiting

Dec 19, 2012

Backburner doesn't seem to work properly for me in the release version. I cannot export file sequences as backburner sticks on waiting. I can however export Quicktimes fine.

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AutoDesk Smoke :: Cache Media Not Working?

Oct 17, 2013

Trying to conform Canon C300 MXF media from 3 different drives.  My source footage is spread across 3 TB of portable drives, so I'm trying to conform each drive's footage, cache the media, then move on to the next drive.
 
This mostly worked, but there's about a half dozen clips that refuse to cache for some reason.  Everything looks fine when the drive is plugged in - then I consolidate handles, then go to the sequence and choose CACHE MEDIA - Backburner kicks in and says 100% complete.
 
But then I have to quit Smoke to eject the drives and connect a different one, and when I start Smoke again, MOST of the clips are there, but some of the clips are not.  They do not say Unlinked or checkboards - but they are just black.  (One time it showed RED frames - WTF??).  If I reconnect the HD, the clips show up, so it's obviously still reading it from the portable drive.
 
Is there an option to force cache individual clips?.
 
I tried unlinking/relinking thos problem clips, and even Hard Committing the GAP layer above - and those few clips still do not cache - even the hard commit goes black when the drive is disconnected.  How is that even possible?  Do I need to add an Axis Effect to force a render, then commit those frames?
 
why the BB would say 100% complete, but not all clips are truly cached?

SmokeUser since 2012
MacPro w/ K3
32 GB RAM
CalDigit HdPro2 RAID

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AutoDesk Smoke :: Cache Sources Pending Render?

Oct 1, 2013

I have a 45min show with hundreds of edits in it. A mix of ProRez LT, Intra P2 (brought in ProRez proxy) and H264 5D footage. My intention was to relink all my Intra footage with the RAW and simply import the rest for online but have run into several issues. I'll make a different post outlining my steps and questions on how I've gotten here but my emidiate issue is after consolidating and cacheing all sources material of my master sequesnce, I have pending renders, how to get rid of. Also, all my source material in the sequesnce appears to be still be pointing to the original location and not the cached media.
 
Smoke on Mac 2013 EXT 1

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AutoDesk Smoke :: Caching Hangs On Waiting When Importing With Cache Source Media Selected

Mar 27, 2013

Although rendering seems to work when I try to import media with cache media selected and link to source media unselected the jobs queue just shows the status 'waiting' on the imported clips.

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Jul 11, 2013

We have 8 designers all running identicle systems, but one user is constantly using up their disk space quota, I've traced the problem to the fact that when they use illustrator it writes loads of 16.8 Mb files to their Library > Cache folder all called .afpdeleted followed by a series of numbers.
 
This doesn't happen with any of the other users.
 
He is using:
 
Mac Pro 2.66Ghz 12Gb RAM
OS X 10.7.5 ( this is as far as this mac can be updated)
Network Home Login
 
It is happening on illustrator CS6 and also on illustrator CC. What is happening and why it is only happening to this one user?

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Photoshop :: Using Transform Or Selection Tools Makes Non-background Layers Or Whole Document Invisible

Dec 15, 2012

I recently started having this problem in Photoshop CS6 where using the transform or selection tools makes all the layers other than my background layer disappear so I can't see what I'm selection or transforming. This happens randomly out of nowhere. I can be using those tools all day with no problem, and then out of nowhere it starts making things invisible.

There doesn't seem to be any other programs running that would cause it (not that that should be an issue, my computer could easily run all my Adobe programs at once if I wanted it to), and the only thing that seems to fix it so far is restarting Photoshop. But that gets old really fast when I have to do it over and over again. I tried calling Adobe, but somehow they're always closed, even during their supposed hours of operation.

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AutoCAD Civil 3D :: Pointer Flickers Between Arrow / Cross Hairs And Waiting Pointer

Aug 24, 2011

Using Civil 3D 2012, windows 7 pro 64, Radeon HD6970 video card.

The pointer flickers when in AutoCAD, especially when in menus, between the arrow and the arrow / waiting circle. Also does this flicker with the cross hairs and the waiting symbol when in the drawing window. Have all the drivers up to date no luck.

Have also tried multiple different pointing devices. Also have several instances where text will not move or allow to be modified until I save and restart the program.

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Jan 10, 2014

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AutoCAD 2010 :: Autodesk Content Service Makes Computer Unusable?

Jun 16, 2011

Autodesk Content Service makes my computer so slow that it is unusable. I would like to know what this program does and whether I need it or not to run my student programs.

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AutoCAD Inventor :: Restore Autodesk Windows Explorer Icon Cache?

Sep 9, 2013

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How do we rebuild the Autodesk icon cache on these machines?

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Jun 29, 2012

I think I did something with the polyline in my autocad, because it no longer makes lines it makes 4 sided planes. How to change it back?

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Aug 29, 2013

I know that the AJA Kona 3 card has 2 outputs.  Can Smoke send one eye to one channel and the other eye to the other of the Kona 3 card?  Dual Stream output is what I am really getting at.

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AutoDesk Smoke :: Smoke And Sub-blacks / Super-whites

Feb 26, 2013

Is there any way that Smoke can see/output sub-blacks and super whites? Can't find any way of seeing them on my scope, Smoke just clamps everything. It won't even see anything below zero in order for me to make a correction on it, everything seems to be clamped on import. I'm using ProRes HQ footage.

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