Premiere Pro :: Mercury Playback Engine GPU Not Available
Nov 4, 2013
I have a 27" iMac (late 2012) with NVIDIA GeForce GTX 680MX graphics card running Mac OS 10.8.5.
I'm using Adobe Premiere Pro CS6.0.3, and when I updated my OS to 10.9 Maverick, I began to experience several problems, including:
The dreaded spinning beachball and "Premiere not responding." "This project was last used with Mercury Playback Engine GPU Acceleration (CUDA) which is not available on your system. Mercury Playback Engine Software Only will be used.Video files - I think they were all .MOV - became "squished" to the top of the Program Monitor (movie only took up about 1/3 of program monitor window). After a long chat with Adobe Support, he indicated that the update to 10.9 Maverick was the problem, so I:
Updated to Premiere 6.0.5, but that did not fix any of the issues.Logged in as "Root," which worked for a while but I also received 3 "Premiere encountered problem and must shut down."Deleted preferences, repaired permissions, basic troubleshooting practices, etc, but problems persisted.
Eventually I restored my computer from a Time Machine backup to a day prior to the OS 10.9 update, and this seemed to fix all the issues. So I was back to Mac 10.8.5 and Premiere 6.0.3.
But the .MOV-compressed-in-the-program-monitor problem began to surface again (see photo below).
So I updated to Premiere to 6.0.5 (but not my OS - it's still 10.8.5), and the "Mercury Playback Engine" error is back.
And the .MOV files are still compressed in the Program Monitor. I have a project that I completed in 6.0.3, but is now messed up in 6.0.5.
Is the only solution downgrading to Premiere 6.0.3, and if so, must I do a clean install of the program from the DVD?
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Jan 3, 2014
I use nvidia card with cuda support GeForce GTX 650 Ti. I was trying to enable Mercury Playback Engine on Premiere Pro and got this results. It's a footage applied on the top with transparency enabled. On the left side MPE is used. Software only on the right side. Why I get this lower quality with Mercury Playback Engine?
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Apr 6, 2014
I am using Premiere Pro CS6 and have Nvidia Quadro K2000 graphics card.
The 'video rendering and playback' section of the project settings is grayed out, not allowing me to access the mercury playback engine at all.
How I can use mercury acceleration with this card?
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Mar 26, 2014
My setup is a Mac Pro with GTX 680 card for mac.I bought this card, thinking it would do what Adobe advertised: "GPU Rendering - Work faster and take full advantage of your hardware with full GPU acceleration, now included in Adobe Media Encoder."
I want to transcode FullHD H264 to XDCAM HD. GPU acceleration isn't happening. The GPU is idle, while the CPU does all the work. Sure, it I want do de-interlace or downscale to an SD Format, the GPU works. But apparently not for transcoding.
Adobe should not suggest that AME can take full advantage of my hardware, because it can't.
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Mar 8, 2014
After rendering a few clips in my timeline for playback, my video tracks are no longer playing back. The timeline time marker plays, the time counts, and the audio playback is working correctly, but the video stays on the frame in which playback started, and does not move change until pausing playback.
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Apr 1, 2014
I was watching through footage and choose a handful of clips ... my video worked fine. Then Friday I came back to start putting everything together and the clips "went blank," The audio could be heard and played back in real time, but the video displays as a black screen or a green screen. I tried rendering, but it said it would take 2+ hours to render the 1 minute of clips I had in my timeline. Even the sections that did end up rendering just showed a blank red screen. Clips are .MTS (which I've used in every project previously with no problem) shot with a Panaconic HMC-150.
I'm using Adobe Premiere Pro CS6 on Windows 8, 64-bit operating system
Processor: Intel Core i7 CPU - 920 @ 2.67 GHz
12.0 GB of RAM
The thing that gets me is that this has worked for months, even worked with these clips a few days ago, and now it seems like everything just vanished.
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Feb 10, 2014
Mid-job (and of course now that I need to color correct), PP CC has stopped exporting video to my external monitor. I have tried trashing prefs (holding Shift+Opt at start-up) and it doesn't do the trick. In looking around, I've noticed people having this problem when using some BlackMagic cards, but my monitor is plugged directly into the Thunderbolt connector of my MacBook Pro. I've enclosed my Playback settings.
Oddly enough, when I fire up my old copy of PP CS6 it plays back to my external monitor just fine.
I've had had enough late-night edits that I may have inadvertently initiated some keystroke that changed a setting, but I can't think of what that would be or why a Preference Trash wouldn't reset it.
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Mar 4, 2014
Using Premiere cs6.Audio keeps dropping out during playback. Audio is present in the export.The audio drops out at random and drops back in at random.
I have tried everything from converting my wav to an mp3/aiff, moving my cache and preview files (and changing my scratch locations) to my computer from my external hard drive, creating a new project, deleting the pek files, even closing all apps.
This is something that just started happening out of nowhere in the middle of a project and has gotten worse and worse with use.
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Feb 20, 2014
No playback in timeline or viewers for most projects. Task Manager shows that PrPro CC is doing something, but no visible effect. Scrubbing works, but no audio. Happens mostly on single-track sequences 1920x1080 and larger. My system: (PC) hexacore 3.34 GHZ (12 CPUs), 32 GB Ram, RAID-0, GTX 770 Adobe certified graphics. Worked great before. A bug in the last update (02-19-2014)?
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Feb 12, 2014
I have a friend who is just completing a film for a public screening...(about 400 people, mostly volunteers involved in production.)He will be using a regular projector hooked up to a PC to play the video.The source footage is 1080p HD shot on a HVX200. Edited on Premiere Pro CS5.
What format should he use to export so he gets great quality but it can also play without the computer stuttering and dying etc? We've debated between H.264 (mpeg 4 file format) or DVD Blu Ray.MPEG 2 (or some Quicktime format?)
Do we choose h.264 and bump up the bitrate to maximum? Stick with the preset recommendation? There also is h.'264 bluray'..have no idea what difference that makes.
We're not experts on codecs and resolutions etc.Premiere Pro presents this plethora of options.
We want to choose....File ...Export....a format and preset (and maybe adjust a setting or two) and get the best result.
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Mar 18, 2014
I have encountered this problem on all recent Premiere projects I've worked on with a variety of audio types. My audio is cutting in and out in a seemlingly random way while the video keeps running fine. Sometimes the audio will play fine for 15 seconds then stop, sometimes it stops and starts after about 2 seconds. I have tried adjusting all of my preferences, settings, audio types, and even video types but the problem always comes back. Spoke to a friend who's new to Premiere and he's having the same problem. Considering moving back to FCP despite the weak interface.
Currently I am editing Canon 5d Mkii footage at 1080p, 29.97 fps. I am using none of the audio attached to the video clips - only editing to a separate m4a music track. My audio is at 44100 Hz. I am playing back video at 1/4 quality. I am running a fully updated Mac Powerbook with a 2.6GHz Intel Core i5 and 8gb of RAM.
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Dec 20, 2013
When capturing HDV clip with Premier Pro CC and playing it in the timeline, the video stutters. I play the same captured clip in Windows Media Player, and it look great. I am using Adobe Premiere Pro CC.-Version 7.2.1(4)
I have the following equipment:
Camera
Canon XH-A1S (set to HDV 60i)
Processor:
Intel® Core™ i7-4930K CPU @ 3.40GHz
Memory:
32 GB
System Type:
64-bit Operating System
Rating:
7.8 Windows Experience Index
Graphics Card
GeForce GTX 760
Solid State Drive
Samsung SSD 840 EVO 750G SCSI Disk Device
Resolution
1920x1200, 59Hz
BD-RW
Pioneer BDR-208D ATA Device
Monitor
Dell U2412M
Clip properties:
Type: MPEG Movie
File Size: 1.1 GB
Image Size: 1440 x 1080
Frame Rate: 29.97
Source Audio Format: 48000 Hz - compressed - Stereo
Project Audio Format: 48000 Hz - 32 bit floating point - Stereo
Total Duration: 00;06;04;06
Pixel Aspect Ratio: 1.3333
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Jan 16, 2014
I have two recent model 27" iMacs running CC. On one system, playback freezes or I getting a Media Pending screen when playing AVCHD (.mts) footage. The second system can playback all the footage with no probplem.
The troubled system specs are: iMac 27-inch, Mid 2011
Processor 3.4 GHz Intel Core i7
Memory 16 GB 1333 MHz DDR3
Graphics AMD Radeon HD 6970M 1024 MB
Software OS X 10.9.1 (13B42)
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Dec 23, 2013
I am using a Lumix GH3 camera and recording in .mov at 50fps progressive and 50mbps. My computer is a macbook pro two years old with 2.2ghz intel core i7 and 8gb of ram (1333 MHz DDR3).
The footage plays fine in the editing suite until I add an effect then the playback is extremely slow and jerky even after render. I am new to PPCC and I've just moved from FCP 7 as it didn't recognise the footage at all.
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Apr 30, 2013
I've listed my setup below and then have stated the issue I'm experiencing.
27-inch, Mid 2011 iMac
3.4 GHz Intel Core i7
16GB 1333 MHz DDR3
AMD Radeon HD 6970 1024MB
Running Mac OS X Lion 10.7.5 (11G63)
Currently working off of a portable 1TB G-Technology G-DRIVE via FW800.
Working in Premiere Pro CS6 Version 6.0.2
Editing in a sequence with settings:
1920 x 1080 23.976fps (also tried in a 29.97fps timeline with same issue)
Working with footage that is 23.98fps
Working with a combination of ProRes 422 (LT) and native H.264 Quicktime files strait from a 5D Mark 3.
The issue I'm having is during playback the audio will competely drop out. The video will continue playing on just fine but the audio drops completely out. All audio levels drop as well in the audio mixer meters so it truly is losing all communication with my audio layers in the timeline.
I read in other forums to go into Finder and delete out the .caf files, re open Premiere Pro, wait for them to be recreated then carry on. I tried this approach with no luck. Deleting the .caf did not change anything. Audio is still dropping out as I try to play through my timeline. The only way to get the audio back is to pause then press play again. I have 5 total channels of audio with only 2 of those channel active.
This is incredibly frustrating have to export out a video just to be able to watch it through.
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Feb 26, 2014
When editing a multicamera sequence, I keep running into this weird phenomenon where I can't stop the playback. I hit the space bar, start making cuts, then when I want to stop I hit the space bar again and nothing happens. The sequence keeps playing, sometimes stopping after a couple a minute or so, sometimes not until the end of the sequence.
The nested multi-cam sequence has just 4 streams of DSLR video. The machine I'm using has plenty of CPU power and memory and an nVidia GPU, so I'd be surprised if resources are a problem. The source media is on a Raid-0 array.
I've tried switching the resolution to 1/4, but this makes no difference. I have several layers of audio but have solo'ed just one to see if that would work. No.
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Nov 29, 2013
I just upgraded to Premiere Pro CC and Speedgrade CC specifically to use the Dynamic Link btween these two programs. Exporting from Premiere to Speedgrade works great, but upon returning to Premiere, none of the clips that have the Lumetri effect added will play. The timeline and the audio play, but the video remains frozen on the last effect-free shot.
I noticed that Premiere can play the preloaded Lumetri Looks, but whenever I try to apply the Lumetri effect that recalls a saved look, again it freezes.
I have a nVidia Quadro 200 GPU, and I even updated to the latest driver hoping that would solve something, but no go.
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Mar 18, 2014
ever since I updated to the newest version of quicktime, any file using the Quicktime animation codec stutters and freezes on playback.
This has happened before, and rolling back to previous versions worked then, but isn't working now.
I've gone far enough as to format the computer and reinstall everything, but the problem still occurs. Every other codec seems to work fine. I can work around it by using other export methods, but it's a problem when I need to edit previous or co-workers projects on my machine.
Here are my specs:
Operating System: Windows 7 Professional 64-bit (6.1, Build 7601) Service Pack 1 (7601.win7sp1_rtm.101119-1850)
Language: English (Regional Setting: English)
System Manufacturer: Gigabyte Technology Co., Ltd.
System Model: Z87X-UD3H
BIOS: BIOS Date: 05/16/13 21:47:33 Ver: 04.06.05
Processor: Intel(R) Core(TM) i7-4770 CPU @ 3.40GHz (8 CPUs), ~3.4GHz
Memory: 32768MB RAM
Available OS Memory: 32656MB RAM
Page File: 4053MB used, 61256MB available
Windows Dir: C:Windows
[code]....
Here's an example of how the image is now being displayed:
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Mar 11, 2014
A few months back, I spent a bucket of gold on upgrading to a new high end computer.
The specs:
Windows 8.1
i7-4770k 3.50GHz
32gb RAM
GeForce GTX 780
SSD Harddrive as main
2 extra harddrives
None of them are in RAID though.
But here's my problem. In the beginning, editing in After Effects CC and Premiere CC was smooth as butter.However, lately, especially Premiere has started giving me issues.
At the moment, I'm editing to 1080p footage, in h.264 format. There's a few effects on it, such as an overlay 720p footage, using Red Giant Looks twice (on one adjustment layer, and on the footage itself), and some other minor stuff like curves and such.
The effects don't seem to matter much though. Even if I play back the footage with no effects at all, playback is still choppy.
I have playback set to 25% size, and 1/4 resolution, and I still only get what I would guess is around 5-10 frames per second. Sometimes it drops completely, down to just 1 or 2 frames per second. Heck, at times it just doesn't update at all for a few seconds.
When I check my CPU usage, everything is fine. It hasn't reached max at all. RAM is still PLENTY (usually around 20gb left), and it seems that both harddrives (Premiere is running on the SSD and the files used are on another harddrive) aren't maxed out either in capacity.
This isn't JUST Premiere, as I said, I've seen a decline in After Effects performance as well.
I've attached 3 screenshots, of my CPU usages, and the 2 harddrives, showing a few minutes playback in Premiere.
CPU Usage:
SSD drive:
Secondary drive:
As you can see, apart from a few spikes here and there, none of them seem to be having issues with capping out. RAM is sitting at a steady 30% usage.
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Feb 27, 2014
I'm new to Premiere Pro CS6,I thought I had a pretty powerful computer all things considered. Basically, what's happening is the moment I put any sort of basic video effects on a clip, (e.g. "brightness & contrast" or "fast color corrector") the video playback (but not the audio) becomes extremely choppy and laggy. Playback and overall performance are excellent before I put effects on. It's just the moment I put some on it slows down tremendously.
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Dec 3, 2013
I rendered the video previews on the timeline (5 video timelines) The length of the timeline is 1 hr 20 min. The first 37 minutes playsback fine but from that point on, the edited video flickers showings video from the footage on each stacked timeline. I restarted computer hoping that would take care of the problem but did not.
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Feb 19, 2014
i have a black magic declink studio on my hp workstation Z600 and im working on a premiere cs project and wanted to watch on a external monitor , when going to preferences playback setting black magic isn't appearing as an option but in audio hardware it is!!
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Sep 12, 2012
I am trying to reduce my playback resolution and the information you provide in the help section does not match my screen so I cannot find the setting options for this
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Nov 5, 2004
trying to recreate the mercury/liquid chrome-ish effect I created a while ago. The effect is based loosely off of the other picture I have attached. Note that the mercury picture is a quarter the size of the original (to shrink the file size. Also, any other methods for creating mercury effects would be great.
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Nov 4, 2004
I have to make a chrome or mercury effect logo melt in a liquid fashion into a central blob (kind of like T2 effect) i have tried using 3D studio Max but was too tricky. Then saw some of the excellent animation work done in photoshop and thought some of you guys may be able to help.. If any one has any ideas for Photoshop including plug ins or even max let please let me know. so far ive been using the rain drop tutorial and animation in image ready but its unnatural and jerky..
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Apr 25, 2006
I'm trying to make a logo that has a really cool metal effect, not just text. I want to be able to make a 3d shape, that looks like it's made of melting metal, or some other cool metal effect. Then I want to be able to put a text logo on it that looks like it's embossed into the metal.
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Mar 28, 2008
I have recently upgraded to photoshop CS3 extended (windows). The problem I'm having is the text engine will not initialize all the time. When I try to add text or modify text. I am frequently blocked because the text engine will not initialize.
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Jan 28, 2008
whenever i tried to type text using the type tool .. it always got hang ... in turn i have to close the application ... slightly earlier ard december, there's this error msg stating something like " something is preventing your text engine from functioning." now it get slightly better but still hang when u click commit[a green tick at the top]..
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Feb 6, 2013
I had no problems with CS5 until today. I downloaded a trial version of In Design. Now, the text engine in CS5 won't initialize. What can I do?
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Oct 12, 2013
Photoshop CC kept crashing so I uninstalled and reinstalled. now every time I try to add text to psd it says some prevented text engine from initializing.
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Feb 14, 2013
Two weeks ago I upgraded to Creative Cloud's Photoshop CS6 and up to now no problems then, all of a sudden - with the final step of a website design just minutes away I got a window warning me that something has stopped the text engine from working.
I was using the text tool and when I clicked on the layer the warning window appeared.
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