Premiere Pro :: CC Ignores GPU Mercury And OpenCL When Transcoding
Mar 26, 2014
My setup is a Mac Pro with GTX 680 card for mac.I bought this card, thinking it would do what Adobe advertised: "GPU Rendering - Work faster and take full advantage of your hardware with full GPU acceleration, now included in Adobe Media Encoder."
I want to transcode FullHD H264 to XDCAM HD. GPU acceleration isn't happening. The GPU is idle, while the CPU does all the work. Sure, it I want do de-interlace or downscale to an SD Format, the GPU works. But apparently not for transcoding.
Adobe should not suggest that AME can take full advantage of my hardware, because it can't.
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Nov 4, 2013
I have a 27" iMac (late 2012) with NVIDIA GeForce GTX 680MX graphics card running Mac OS 10.8.5.
I'm using Adobe Premiere Pro CS6.0.3, and when I updated my OS to 10.9 Maverick, I began to experience several problems, including:
The dreaded spinning beachball and "Premiere not responding." "This project was last used with Mercury Playback Engine GPU Acceleration (CUDA) which is not available on your system. Mercury Playback Engine Software Only will be used.Video files - I think they were all .MOV - became "squished" to the top of the Program Monitor (movie only took up about 1/3 of program monitor window). After a long chat with Adobe Support, he indicated that the update to 10.9 Maverick was the problem, so I:
Updated to Premiere 6.0.5, but that did not fix any of the issues.Logged in as "Root," which worked for a while but I also received 3 "Premiere encountered problem and must shut down."Deleted preferences, repaired permissions, basic troubleshooting practices, etc, but problems persisted.
Eventually I restored my computer from a Time Machine backup to a day prior to the OS 10.9 update, and this seemed to fix all the issues. So I was back to Mac 10.8.5 and Premiere 6.0.3.
But the .MOV-compressed-in-the-program-monitor problem began to surface again (see photo below).
So I updated to Premiere to 6.0.5 (but not my OS - it's still 10.8.5), and the "Mercury Playback Engine" error is back.
And the .MOV files are still compressed in the Program Monitor. I have a project that I completed in 6.0.3, but is now messed up in 6.0.5.
Is the only solution downgrading to Premiere 6.0.3, and if so, must I do a clean install of the program from the DVD?
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Jan 3, 2014
I use nvidia card with cuda support GeForce GTX 650 Ti. I was trying to enable Mercury Playback Engine on Premiere Pro and got this results. It's a footage applied on the top with transparency enabled. On the left side MPE is used. Software only on the right side. Why I get this lower quality with Mercury Playback Engine?
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Apr 6, 2014
I am using Premiere Pro CS6 and have Nvidia Quadro K2000 graphics card.
The 'video rendering and playback' section of the project settings is grayed out, not allowing me to access the mercury playback engine at all.
How I can use mercury acceleration with this card?
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Jan 24, 2014
I'm running the latest version of Cuda, Premeire Pro CS6 has been updated but my renderer options in Project settings has been greyed out and I'm stuck using "Mercury Playback Engine Software Only".
One of the plugins I use in Premiere (FilmConvert) is using OpenCL fine, but Premiere doesan't seem to reconise it.
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Dec 22, 2013
I'm experiencing an interesting issue in Premiere Pro CC. When using Mercury Playback Engine with either CUDA or OpenCL acceleration, the SDI output from my Blackmagic Design Decklink Extreme 3D+ card exhibits a noticable gamma shift towards the dark. When I switch to Software Only playback, the image appears as it should. The image in the viewer window inside Premiere is not affected in any way, just the SDI output. I've confirmed this behavior at multiple frame rates, resolutions and codecs, including ProRes, XDCam and RED. The "Linear Processing" checkbox in sequence settings makes no difference.
It makes the MPE acceleration unusable, and Premiere is very slow without MPE.
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Nov 5, 2004
trying to recreate the mercury/liquid chrome-ish effect I created a while ago. The effect is based loosely off of the other picture I have attached. Note that the mercury picture is a quarter the size of the original (to shrink the file size. Also, any other methods for creating mercury effects would be great.
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Nov 4, 2004
I have to make a chrome or mercury effect logo melt in a liquid fashion into a central blob (kind of like T2 effect) i have tried using 3D studio Max but was too tricky. Then saw some of the excellent animation work done in photoshop and thought some of you guys may be able to help.. If any one has any ideas for Photoshop including plug ins or even max let please let me know. so far ive been using the rain drop tutorial and animation in image ready but its unnatural and jerky..
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Apr 25, 2006
I'm trying to make a logo that has a really cool metal effect, not just text. I want to be able to make a 3d shape, that looks like it's made of melting metal, or some other cool metal effect. Then I want to be able to put a text logo on it that looks like it's embossed into the metal.
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Jul 9, 2012
I am trying to create a simple three image panorama. I shot the images (an interior) using a shift lens, this has always worked very easily in CS5.
in Bridge I go to the Photoshop photo merge feature, select the three files - it opens up one of the files creates the photo merge layer but ignores the other two files. I have tried many different configurations, making sure all three files are highlighted in blue, auto and perspective always the same outcome one image plus an empty photo merge layer.
I've read through the archives that seem to address hdr - I've repaired my permissions using disk utility do I need to throw away my Photoshop permissions and if so how do I do that again? (mac 2008 tower 10.6.8) .
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Feb 25, 2012
Seems that Photoshop ignores metadata on a Nikon raw image if the Metadata is written on the camera and not in PS. The powers to be suggest is that you duplicate the effort by writting this metadata in PS. Have a problem with that as why duplicate the work/effort if it is already written on the camera at the time the image is taken. Specifically on my camera I have th eimage comment field as 'Image taken by my name'. When I view a Nikon raw iamge via PS I don't see this field as well as approx 8 other metadata fields/categories. If I use teh Nikon viewing software IViewNX) I see all the metadata. Heres the kicker - if I save the raw image under PS it (PS) will remove all the metadata it doesn't see or know about.
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Apr 28, 2013
I'm really struggling with exporting a surface to XML.
I made a surface in which I paste all relevant corridor surfaces for the subarea of the project.
The surface looks OK in the file, but when I export, the XML file ignores my few edits, and adds excessive triangulation between adjacent corridors.
I already tried with adding boundaries, creating snapshots, exporting to XML 1.0 1.1 1.2, and regardless of what software I use the resulting XML, it looks crap, and the drainage team is struggling to work with it.
==== i7 @3.4GHz ==== 8GB @666MHz ==== ATI/AMD @675MHz ==== win7 x64 ====
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May 28, 2012
I have several surfaces pasted to make a composite surface, and a poly line is added as a none destructive boundary.
The surface looks fine on the screen, but when it is exported to LandXML the boundary is ignored, This creates a 120MB XML file, which will not load into Windes for Drainage work.
I can trim the breaklines defining each surfaces, but there is 8 models and 8 different areas to trim in this manor. This would take far too long and would also create 64 surfaces!!!
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May 8, 2012
I have a user who is disabled. He can only use a mouse and cannot use a keyboard. For keyboard inputs, he uses the On-Screen Keyboard built-in to Windows 7. He has used many versions of Autodesk Inventor... since 2010.
Normally, the On-Screen Keyboard will always "stay on top" of all other programs and windows. With Inventor 2012, the On-Screen Keyboard disappears when you press certain buttons in Inventor. In my screencast, the On-Screen Keyboard disappears when you complete an Extrude function and also when you Fillet. I've also seen it disappear when during a Chamfer, but this is not in the screencast.
This is extremely annoying for a user who can only use a mouse, as he has to constantly bring back the On-Screen Keyboard by click on the taskbar icon. It's also inconsistent with what Autodesk did in the past with previous versions of Inventor.
This is a screencast of Inventor 2012 w/ SP1 and demonstrates the disappearing On-Screen Keyboard [URL]
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Nov 2, 2012
My camera creates files like IMG_3456.CR2 and MVI_3457.AVI. I want to find all the files that have a pattern like "_345" in the name but when I search with Find>By Filename in PSE 11/Win the underscore is ignored. Why? How do I limit the search to just these files?
I want to find names like this because they do not necessarily appear near one another when sorted by date because PSE sorts the CR2 files by the date shot but the AVI files have some other date, perhaps when I copied the file off my flash card.
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Apr 3, 2012
Looks like X6 carries over a X5 bug for bitmap import. When importing bitmaps it ignores the dpi metadata and assumes 72 dpi so bitmaps do not retain their correct dimensions. To properly scale a 300 dpi image, for instance, I need to select it and scale it to 72/300*100.
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Jun 19, 2013
Building a machine for my daughter to run Adobe Photoshop CS6 Extended.I have those 3 cards available. Will CS6 use AMD OpenCL? I get conflicting data.I have Win7-64 and Win8 in boxes as well. I assume Win7 is safer?
Last is multi core CPU's important or not?I have machines from 6 to 32 cores (singles from 6 to 16 cores, duals from 8 to 32 cores).Is core count or clockspeed more useful? The slowest chips are 2.5ghz, the fastest are 3.33ghz.
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Oct 18, 2012
My computer currently have an AMD Radeon 6850 with catalyst 12.8 drivers. When I look at the OpenCL option it was greyed out. I know my card has OpebCL 1.1 support but at the same time, I don't know if OpenCL drivers were downloaded. I have just purcahsed the Adobe suite today.
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Nov 2, 2012
Just want to know if this normal. The Opencl option can be checked in the 64 bit version of Photoshop but not the 32 bit. Just updated the drivers for the Intel HD 4000 graphics from the Intel website and Opencl is still not an option. HD 4000 supports OpenGL 4.0 and Opencl 1.1
So is it something I can fix or should I contact Intel about it?Here is the basic OS/video info:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading
[code]...
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Dec 3, 2012
I've a 15" MacBook Pro (Graphic Card is 6490M) and installed Mountain Lion and Photoshop CS6. When I Check my System Info in Photoshop, it show the OpenCL is unavailable just like this:
Then I open the Performance tab in Preferences, and see that I cannot enable OpenCL and the GPU Acceleration like this:
How come? Is the problem of Mountain Lion or Photoshop? How can I solve the problem?
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Jun 13, 2013
I see that there have been a number of posts about the Graphics Processor option to use OpenCL being grayed out. Here is another one:
PS CS6 & NVidia GeForce GTX 660 Ti with the latest drivers,
siffer_GPU reports: “OpenCL ok version 1.1 CUDA 4.2.1” but OpenCL remains greyed out.
I have no doubt that the problem exists at the Adobe end.
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Jun 18, 2013
OpenCL doesn't seem to work for me. I have it checked in prefs, have the latest drivers, and a GeForce GTX 660M. Yet when I run an iris blur filter, it's extremely slow, and only uses 1 CPU. Under System Info, it lists the video card and OpenCL 1.1.
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Jul 21, 2013
I have CS6 Extended, and while I can use some 3d features, the options are not available. I've removed and reloaded PS, the graphics driver has been updated, removed completely and then reloaded, but nothing works even though I have never actually gotten a warning that the card isn't supported. It is supposed to be compatible with OpenCL but this isn't available for some reason.
The graphics card has vram of 512, with 503mb available according to PS. In preferences-performance, "use graphics processor" is checked. In the advanced button, "use graphics processor to accelerate computation" is checked, but "use openCL" is grayed out. I've tried unchecking it, restarting the program, and then turning it back on, along with all other forms of "turn it off-turn it back on". The screen resolution is 1366x768, if this matters.
Here are the specifics:
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x32
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
System architecture: AMD CPU Family:15, Model:0, Stepping:1 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2
Physical processor count: 4
[code]....
This graphics card should be enough to work with the 3d of PS, but it isn't, and I've looked at everything that I can find trying to figure this out.
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May 11, 2012
From the Nvidia web site it says that the GeForce GTX 560 Ti supports: DirectX 11 > 3D Vision > PhysX > CUDA > SLI >
301.24 drivers have been used and have downgraded to 296.10 to see if that would work, but it didn't.
When I check the performance tab under Advanced it shows that the OpenCL option is grayed out. When I check the Sys info log it also shows that OpenCL is Not availible (included below).
Why is this and when will it be fixed? Now that CS6 is shipping it should be working.
Adobe Photoshop Version: 13.0 (13.0 20120305.m.415 2012/03/05:21:00:00) x64
Operating System: Windows 7 64-bit
Version: 6.1 Service Pack 1
[Code].....
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Mar 25, 2013
I have a Radeon HD 5670 card (640sp version) and I'm unable to activate the "OpenCL" option in Advanced Graphics Processor settings.My GPU driver version is Catalyst 13.3 beta 3 for windows 7. The problem occurs in Catalyst 13.2, too. GPU-z report: [URL}...OpenCL works with Neat Image Plugin: [URL]...
Photoshop's System Info tool's report:
Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x32
Operating System: Windows 7 32-bit
Version: 6.1 Service Pack 1
System architecture: Intel CPU Family:6, Model:15, Stepping:13 with MMX, SSE Integer, SSE FP, SSE2, SSE3
[code]...
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Jan 14, 2014
Does LR support opengl or opencl?
Using opengl with PS CS6 and PS CC I have seem substantial speed improvements in a number of functions. However, in LR 5 it is getting slower and slower the more images I add. It will often stall/freeze or slow to a crawl. Out of sheer frustration I downloaded Capture One 7 and turned on the opengl support. I imported my entire 1.3 T of image files to C1 7. While it is not as quick as LR - when running as it should - C1 7 never slows down, never stalls, never crashes. I want to continue with LR but its stalls, freezes, slow dows and occassional crashes are killing me.
I have optimized my catalog regularly, put my catalog and previews on my SSD and the cache on a WD Velociraptor - and yet it is getting slower and slower. Both drives are less than 50% full. My images are on a 2t WD Velocirapotor raid 0 - 66% full. Otherwise my system is very quick and very stable - just LR 5 is the probem.
Win 7 pro 64 bit
AMD Phenom II X6 1100T 3.3ghz
16 gb ram
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May 16, 2012
Up to 2 days ago I had ATI Catalyst 12.2 installed. I was able to check all the boxes in the Advanced Graphics Processor Settings dialog and they stayed set. Specifically, I had [ ] Use OpenCL set and Photoshop CS6 worked very well.
Because I need to know about the quality of newer drivers for my own product development, I upgraded my ATI driver suite to the current version - Catalyst 12.4.
Unfortunately, this caused new problems I hadn't had before - specifically a number of GPU-accelerated features didn't work, such as Oil Paint, which would appear to try to start then just exit a split second later. And with Catalyst 12.4 the [ ] Use OpenCL setting became unavailable (grayed-out).
With my own testing done, I decided to completely uninstall the ATI Catalyst 12.4 suite, and drop back to Catalyst 12.2.
This was a simple matter of uninstalling everything AMD then rebooting (with the Windows driver), then installing Catalyst 12.2. That went smoothly. However, now I still do not find the [ ] Use OpenCL box has become available again - it's grayed out:
there are no remnants from the 12.4 drivers left on my system (though there's a possibility I could have missed something), and everything from the 12.2 set installed successfully, so the question is this:
Did Photoshop sense something about the 12.4 driver set, then set some kind of permanent "No OpenCL" flag in its own configuration settings? Here's my system info with the 12.2 drivers installed. Note the "OpenCL: Unavailable" entry. URL....
Note that all my GPU-accelerated features seem to work... Oil Paint works and is plenty fast, the various Blur tools work nice and fast, I can do 3D rendering (though there's one small glitch I've had since Photoshop CS6 was released where occasionally it becomes unresponsive for a few seconds at a time while doing 3D work). But it does finally respond.
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Feb 19, 2013
I am trying to enable OpenCL support in photoshop. Below you will find detailed specs
OS Information: Microsoft Windows 7 Professional 64bit 6.1.7601 Service Pack 1 Build 7601
Processor: Intel Core i7 950 (4x 3.06GHz/8MB L3 Cache) clocked to 3.2Ghz 159.99x20.0
Motherboard: Sabertooth X58
Memory: 12 GB [4 GB X3] DDR3-1600
HDD: 2x 60 GB Corsair Force Series F60 MLC SSD Run in RAID 0
System Drive: 1TB HDD
GPU Information :
2x - NVIDIA GeForce GTX 460 - 1GB - PALIT Sonic Platinum - Core: 800MHz - SLI Mode (Dual Cards)
For quick reference on the cards check here: [URL]
I have done a clean install of the GeForce 314.07 Drivers (releaesd 2/18/2013). In addition i have done clean installs of 3 Prior GeForce releases.
In case this cant be seen well this can also be found at [URL] For detailed specs check [URL]
I can run OpenCL benchmarking tests and they work great, but I still cannot active it in photoshop.
Ive tried using sniffer_gpu.exe in the photoshop folder at numerous different times and intervals, (while photoshop is open, after i close it, after a fresh reboot), yet i still cannot get it enabled in photoshop.
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Jun 23, 2013
I've just installed Photoshop CC 64 and am finding that with "OpenCL" checked under performance, my graphics card (Nvidia GTX 670, 2 gb, with updated drivers) temperature immediately rises from 33 C to over 45 C, and "core" from 324 Mhz to 1,005 Mhz (yellow zone), with high memory usage, without even opening an image. This does not occur with CS 6 (13.1.2 x64) with OpenCL checked -- the temperature remains constantly in the 33-35 C range.Is it a bug in PS CC? (system: Windows 7, x64 pro, 24 gb ram, i5 3570k)
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Jun 21, 2012
I have NVIDIA GeForce 520 which does support open CL and is officially tested by Adobe.I have the most updated driver installed from Nvidia.
I have win 7 64bit
I use Photoshop CS6 64bit
and still in preferences->performance->advanced settings I see "Use OpenCL" grayed out.
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Aug 25, 2008
I am attempting to execute a set of actions containing two "Save" commands. The first works fine while the second does not. (The destination folder is ignored and the file is saved in the same folder as the first Save.) The only difference I can see is that the second "Save" is modal and the other is not. The fact that the destination folder is contained in the action makes me think this ought to work and I'm missing something obvious.
I have a JPG of the action set but I can't see how to attach it....
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