Photoshop :: Illustrator Freezes During
Jul 9, 2008
first here is my system:
Dell Precision 390
Intel Core 2 Duo
Photoshop CS3 10.0.1, Illustrator CS3 13.0.2 (CS3 Suite)
Windows XP
2 GB of RAM
Roughly 8 GB free HD space
Not sure on video card (how can i check?)
ok, here is my problem:
when i go to File->Open (or Ctrl+O), the Open dialog box opens momentarily (blink an you miss it) and then Photoshop and/or Illustrator freezes. the only way to close it is through Windows Task Manager->End Task.
there is no official error message, Photoshop/Illustrator just simply freezes.
however, and heres the kicker, when i open the files directly from the folder (Explorer) they open fine, i can work seamlessly, no problem. it only occurs when i open from the program itself. i do not know if the other suite programs (Flash, InDesign etc.) have the same problem as i dont use them much.
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Dec 2, 2013
I ahve a users who is having an issue wher Illustrator CS6 will freeze up on startup. It displays a message that it can not laod a 39 font. However when I login to this workstation with a different userid, Illustrator opens without any issue.
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Dec 22, 2008
When I save or save as and EPS, the window that I'm working on, the pallets, and all the toolbars freeze. I am still able to access the Menus at the top, and if I turn some of the pallets on and off, it unfreezes.
I'm running OSX 10.4 on a Mac Pro with 5GB RAM.
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Mar 14, 2011
I am running Illustrator CS5 on a brand new quad-core MacBook Pro. When I'm working in an Illustrator file, every time I click on a different object the program freezes for a good 5 seconds (which adds up really quickly and is really annoying.) I first noticed this in a large illustrator file with a lot of different elements, but I was testing it out and it still happens when I have a new document with only two circles in it. One of the circles is selected and I click on the other circle and the program freezes.
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Mar 6, 2013
I have a problem since I upgraded to CS6 for MAC. All the rest of the Design Premium software works fine, but adobe Illustrator seems to have a problem when exiting the app. Always hangs and never closes down so I have to use the Force Quit option of the OS. And it happens ALWAYS.
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Oct 14, 2012
I just started using Illustrator CS 5.1 on a new laptop running Windows 7. (I have used it for over a year on an older computer running Windows XP with no problem). For the first month or so on Windows 7 it worked ok (saving was somewhat slow) but suddenly it freezes every time I save - sometimes it will eventually save - after 5-7 minutes - yes, I timed it...
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Aug 29, 2013
My illustrator won't let me save in pdf, it allows me to print in pdf but the option window for saving in pdf doesn't appear and the program freezes, last week it was working fine. I already tried deleting the settings folder and i don't work with multiple monitors so i couldn't have misplaced de window. I tried uninstalling and reinstalling but it didn't work.
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Jun 18, 2012
I have the illustrator instalation from creative cloud subscription and everytime i create a new document and on the profile combo choose "web", the illustrator freezes forever.
Im using mac version in a macbook pro 13" corei7 with 8gigs ram.
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Jan 2, 2014
Just started a pen tool exercise in illustrator, at some point while using the pen tool I don't know why or how it happens but my screen stops "updating", "refreshing" or "drawing" while I drag it with the hand tool. What I mean is that if I start dragging with the hand, the rulers move as normal, but anything inside just stays a still picture and only when I release the mouse button is the screen changed to where I have dragged. Although the very edges of the artboard/workspace near the rulers behave normaly, I can see bits and pieces flying past there, but it's like there's this big square at the center of my screen that is a still image.
The problem is only inside Illustrator, the rest of my computer and screen behave normally.
I am using Windows XP SP 3, all updates 'n' stuff.
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Jan 25, 2013
Having issue of illustrator failing to launch. Gets as far as Initialising Fonts 90% then freezes. Reinstalling didn't resolve the problem, also made sure it was updated as much as possible. (CS5 on Mac OS X 10.7.4)
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Sep 20, 2013
When I go to open my Illustrator application, it starts up, but right away when it is starting up it doesn't respond and it freezes while Illustrator is reading fonts.
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Nov 12, 2013
I can save a .ai file but not a .eps file it starts but freezes and does not respond
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Sep 29, 2008
Photoshop CS3 freezes after making an adjustment layer using levels. A description of where the picture is located on the computer (usually only seen as a mouse over) appears and is also frozen.
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My photoshop CS2 frequently freezes when I do simple commands such as altering hue/brightness and double clicking on a slice with the slice selection tool.
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Oct 31, 2013
I have joined Photoshop CC and it worked for a couple of hours. Now when I load it, when its loaded, it freezes and nothing works.
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Oct 30, 2013
I installed PS CS6 and it immediately freezes after it opens up. I can not do anything... nothing works. I have to use task mgr to close it down. This is running on a refurbished Dell PC with a SSD Win7 & NVIDIA Video Card. What gives?
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May 14, 2012
I'm having issues with the 64-bit version of Photoshop CS6. Immediately after attempting to open an existing file or create a new one, Photoshop completely freezes, with no error messages/dialogues, and I end up having to force close it from Windows Task Manager. This happens every single time. I had this same issue with the beta, and it continues into the full release. I've tried uninstalling and re-installing it multiple times to no avail.
I haven't had this issue with previous versions of Photoshop (CS 5 & 5.5), and the 32-bit version of CS6 runs fine. However, for obvious reasons, I would prefer to use the 64-bit version of the software to take full advantage of what my machine is capable of.I'm running this on a HP Envy 17 laptop, with an Intel Core i7 processor (1st-gen), an AMD Radeon HD 5850M graphics card, and 8GB of RAM.
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Sep 4, 2013
I have a PC with windows 7. I have had photoshop on here for a year or so with no problems. I recently reformatted my PC and now for some reason when I open photoshop after it has finished installing, the grey window opens and just freezes. i've tried reinstalling 10 times and it does the same thing every time.
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Feb 5, 2013
I'm experiencing frequent freezes on PS (CS6, 13.0 x64) when first using it each day. Rest of the time it seems to run very quick and beautifully. But most days I'm finding in the first five or ten minutes of using it, PS just stops. It then takes perhaps five minutes to do anything and if I have used the history brush or resized or anything while it was still fuctioning ok, then there is a frantic catch-up by PShop while it runs through all those unseen movements in one go.
Oddly, it won't allow any selections or painting or anything but it does seem to allow you to still look at pull-down menus (even though they don't respond if selected). So, an unusual type of freeze, not a total lock-out, just rendering it useless. Quitting (when it allows me to) seems to revive it and then I seem to be able to work ok.
Am on a new iMac with 3 TB Fusion drive - just wondering (worried) it is something to do with that perhaps? All my other CS apps working ok (I use Indesign constantly).
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Apr 23, 2013
I have a new HP envy i7, 16GB, Win 8 laptop and am installing a new Production Premium Suite. I installed PS, Premiere and Audition. Premiere and Audition start fine, but PS freezes the moment it is started. Cannot access any menu items, and have to close nonresponding program via Task Manager.
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Dec 11, 2008
Photoshop CS3 has to be closed via task manager because it freezes when I try to save my work. Deleted the prefs.
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Aug 27, 2008
experiencing urecoverable crashes (Windows freezes, have to restart the pc) when performing various actions. It seems to be happening only when something is going on in/with the document window, or when any modifications are made to the opened image. Using menus and other interface elements doesnt seem to cause any problems. The crashes usually happen a few minutes after the software has loaded.
Specifications:
Intel Core2Duo 3,16GHz
2GB RAM
GF 8800GTS
WindowsXP SP2
All latest drivers
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Mar 23, 2009
I recently installed Photoshop CS4 extended, and I'm having some problems with Preferences in the edit menu. When I attempt to go to either "performance" or "general" under preferences, it freezes, then I get an error report and it shuts down.
Everything else has been working fine so far, though, and it's a wonderful program. My computer is a little older, and is on xp.
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Aug 22, 2007
All of a sudden whenever I try and save a jpeg image in photoshop, all of the menu items gray out, including the close X, so I can't exit the program or do anything. The file doesn't actually get saved. And I have to ctrl+alt+delete out of it.
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Feb 9, 2009
Photoshop freezes when trying to use the text tool. This does not happen on my XP system, only on my Vista system.
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May 27, 2009
I have a problem with my photoshop cs3, when I go to open archive the program freezes and not work and i can't close...only crt/alt/sup and close...what can i do? i try to reinstall the program and repair photoshop but not works, but when I'm out of photoshop (program closed or open..) and press right button , "open with...photoshop cs3" this it's the only way what to open archives for photoshop...
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Aug 31, 2008
I have a 500 GB HD, 2 GB RAM, under Windows XP Professional.
When I opened 2-3 images in Photoshop CS2, and worked on one, the open screen would suddenly appear again, and was impossible to get rid of without stopping the program.
So I entered Control Panel and "repaired" CS2 with the installation disk. Same trouble still occurred. In addition, now when I open the OPEN window, and try to browse, nothing comes up for >120 seconds.
I am out of business and have to use PSE6. Would I benefit from uninstalling and reinstalling CS2, or does this sound like a Windows XP issue? My computer seems OK otherwise, but is not a speed demon.
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Apr 21, 2009
I have photoshop 7.0 and have had no problems for years. Today when I was editing a photo it froze. It happened again when I click Image >adjustments>brightness and contrast....it freezes and won't let me close photoshop. I can minimize photoshop and work on other things-just not photoshop.
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Sep 18, 2008
I have been able to successfully INSTALL Adobe Photoshop CS3: Extended multiple times, however I have yet to actually successfully RUN the application. After installation, when I try to open the program, a window appears with "Adobe Photoshop CS3" at the top and it is simply a large grey box with nothing inside of it. My mouse cursor turns into an hourglass and that's it... I left it there for an hour and a half once just to see what it would do and it simply continued in an endless loop of nothingness.
I have a custom-built computer with an AMD Phenom X4 9850 Black Edition, 2x2GB of OCZ 1066mhz Reaper DDR2, a Gigabyte motherboard with the GX790 chipset (SB750 southbridge), and a 2x1 Terabyte RAID 1 array.
It's running in a brand spanking new Windows XP Professional installation with Service Pack 3.
I have tried the following:
1) Uninstalling and reinstalling (same result)
2) Uninstalling all Adobe programs, Running Adobe Clean Script at level 4, running Windows Install Cleanup to remove any remaining Adobe remnants, and reinstalled. (same result)
3) Doing everything in step 2 again, then copying the CD to my hard drive, and installing from my hard drive. (same result)
4) Doing everything in step 2 again, then making a new administrative user account and reinstalling (same result...)
The adobe tech support guys I encountered came up with some pretty crazy (and flat stupid) explanations for my problems.
One guy claimed that my Serial was for CS1 and that somehow I'd gotten a CS1 disk that just happened to come in a CS3 box, with a CS3 disk label, which just happens to say "Adobe Photoshop CS3 Extended" after you install it...
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Oct 24, 2006
i went to install CS9(.2,i think) on my laptop the other day and it installed fine,but when you start it the program freezes. when launched ,it fills in all the boxes etc and looks ready to go,but as soon as you try to do anything eg click on anything,the boxes all grey out and it freezes completely,so you cant do anything with it.
have tried reinstalling and exactly the same thing happened,yet it worked perfecrtly on another different laptop.i changed screen resolution and checked direct-x was up to date,with no joy.
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Nov 12, 2012
My adobe cs4 collection (photoshop, indesign, etc) freezes upon starting. I've got fresh system install - windows 7 (x64), new ssd drive - corsair force, new motherboard and cpu - intel i5, 16gb ram ddr3.
Every time i open psd or indesign document i have to wait about 15seconds before the popup screen opens and the software launches. Same with acrobat AND with Office 2010 (wtf?). On my previous setup it started faster. I've tried unlockin Win7 options for best SSD performance, and reinstalled the graphics driver (geforce gt 220). This is a cs3 + upgrade to cs4. Everything else seems to work smoothly, system starts up very fast and such.
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