Photoshop :: CS3 Installs, But Freezes When I
Sep 18, 2008
I have been able to successfully INSTALL Adobe Photoshop CS3: Extended multiple times, however I have yet to actually successfully RUN the application. After installation, when I try to open the program, a window appears with "Adobe Photoshop CS3" at the top and it is simply a large grey box with nothing inside of it. My mouse cursor turns into an hourglass and that's it... I left it there for an hour and a half once just to see what it would do and it simply continued in an endless loop of nothingness.
I have a custom-built computer with an AMD Phenom X4 9850 Black Edition, 2x2GB of OCZ 1066mhz Reaper DDR2, a Gigabyte motherboard with the GX790 chipset (SB750 southbridge), and a 2x1 Terabyte RAID 1 array.
It's running in a brand spanking new Windows XP Professional installation with Service Pack 3.
I have tried the following:
1) Uninstalling and reinstalling (same result)
2) Uninstalling all Adobe programs, Running Adobe Clean Script at level 4, running Windows Install Cleanup to remove any remaining Adobe remnants, and reinstalled. (same result)
3) Doing everything in step 2 again, then copying the CD to my hard drive, and installing from my hard drive. (same result)
4) Doing everything in step 2 again, then making a new administrative user account and reinstalling (same result...)
The adobe tech support guys I encountered came up with some pretty crazy (and flat stupid) explanations for my problems.
One guy claimed that my Serial was for CS1 and that somehow I'd gotten a CS1 disk that just happened to come in a CS3 box, with a CS3 disk label, which just happens to say "Adobe Photoshop CS3 Extended" after you install it...
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Oct 17, 2007
bought Dell Laptop. It has the recommended minimum of everything adobe says it needs for photoshop CS3 (see below for 1721 specs)
When I installed it on the laptop - it was slow, but said it installed. But when I go to open up Photoshop, it opens the screen - and then just hangs. After about 5 minutes it says not responding and I close it. Any of the other programs that came with won't even get that far. I click on them and it gives the little "thinking" circle (as I call it.. lol) and then nothing.
I have read that CS3 has issues with Vista - but their site says the home premium should work. I've also read about 64 bit issues.. but the OS is 32 bit - so it's capable of running 32bit systems... I guess.
I called adobe yesterday after installing and reinstalling CS3 15+ times... with the same issue. I was on the phone for about 2 hours with them. Basically - they have NO CLUE what it would be since it installs fine and opens with no error messages. I checked the log files and there is nothing in there I see that says any kind of error.
I have disable windows defender, uninstalled McAfee and google desktop (all are known to cause issues with CS3), I have ALL non MS startup services turned off.. I have turned off the MS users control.. all suggested by the adobe tech.
I have installed using the run as administrator. Nothing. Created a new admin account and installed on that user and opened on reg admin account. Nothing. (again typical things that correct cs3 install issues)
The last thing the guy said was that it might be a video issue. I checked and there aren't any issues mentioned and no driver updates listed.
We tryed installing this on my b/f's laptop. He bought the exact one I have (except his is red.. mine blue.. lol) and it does the EXACT same thing...
So today we called dell. they say it's a software issue and won't answer any questions for free. Apparently only hardware support is free... But they won't accept this is a hardware conflict with the software..
=======================================
LAPTOP SPECS:
Inspiron 1721 Notebook: AMD Turion 64 X2 Mobile Technology TL-56 (1MB/1.8GHz) Genuine Windows Vista Home Premium
--------------------------------------------
Operating System
Genuine Windows Vista Home Premium
------------------------------------------
Memory
2 GB DDR2 SDRAM 677MHz (2 DIMMs)
-----------------------------------------
Hard Disk Drive
120 GB SATA Hard Drive (5400 RPM)
------------------------------------------
Video
ATI RADEON Xpress1270 HyperMemory
---------------------------------------
Media Bay
8X DVD +/- RW w/dbl layer write capability
-----------------------------------------------
Base
Inspiron 1721 Notebook: AMD Turion 64 X2 Mobile Technology TL-56 (1MB/1.8GHz)
---------------------------------------------------
Bluetooth Wireless
Bluetooth Wireless Card 355
-----------------------------------------------------
Software Upgrade
Microsoft Works 8.5
Premium Pack - Advanced Photo+Music: Deluxe Pack + Paint Shop Pro XI
------------------------------------------------------------
NoteBook Screen
17 inch WXGA+ TrueLife Glossy Notebook Screen
---------------------------------------------------
Hardware Upgrade
No Camera
6 Cell Primary Battery
90W AC Adapter
-------------------------------------------------------
Network Interface Card
Dell 1505 Wireless-N
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Dec 3, 2008
I have installed CS4 on Vista 64 and completed without any errors. I was able to bring up Bridge and go through it without any issues. However, when I try to run either CS4 or CS4 64 bit, it starts to load and says it has quit working, windows tries to find a fix and does not and shuts the program down.
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Nov 30, 2007
I have done a fresh install of Windows XP Pro SP2 and decided to install a brand-new copy of CS3 at the same time.
This computer is totally fresh - there are no printers, no TWAIN drivers, no funny fonts or games installed. The only software on this machine is Windows and whatever updates Windows Update has pushed out.
The Photoshop installer runs fine - no crashes or error messages. However, when I try to start up Photoshop, I just get the outer frame of the app window and (usually) the File / Edit / Image / Layer... menu bar. There is no splash screen, and no palettes appear. If I click anywhere in the app window, the menu bar disappears and the title bar says "Not responding".
I've tried uninstalling and reinstalling from both the DVD and the web download. I've tried selecting the "repair" option on the install screen. I've tried downloading and installing the 10.0.1 update.
I tried installing Lightroom and Reader to see if those work (they do).
I tried installing the latest video driver for my gfx card.
None of these change the behaviour I've been seeing at all. I opened a support case with Adobe about 4 days ago but haven't gotten a response yet.
Any thoughts? I was able to run PS CS1 on this computer just fine before I formatted the hard drive and reinstalled everything, so I don't think it's a hardware issue.
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May 11, 2008
I just bought Photoshop CS3 Extended, and want to install it on all of my computers. Would anybody happen to know if there is a limit on how many times it can be installed?
The only reason I ask, is because I've run into that problem with programs like Norton Systemworks. You only get so many installs, then you have to go out and buy the software again.
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Feb 26, 2013
I've recently installed CS6 on a new Win 7 64 bit machine.
I'm beginning to install various plugins (Topaz, Nik, etc.).
I think this is the correct procedure, but let me know if it's wrong: I open Photoshop, go to Edit, Preferences, Plugins, then check the "additional plug-ins folder" and choose browse. I navigate to the main folder for the product I'm looking for. For example, Topaz... I'm using 3 plug-ins: Detail, Remask, Adjust. I highlight the folder, click OK, close PS, then reopen it. I open an image, then go to Filter, and find that all three plug-ins are there. I open each one, make sure that they are activated with my activation key, then close each application.
I then went back to Edit, Preferences, Plugins and browsed for the next plugin folder. In this specific case, it was Portraiture, by Imagenomic. I highlight the folder, click OK, close PS, re-open, and when I look for this plugin under Filter, I see it. But, now, one of the Topaz plug-ins are gone. It always seems to be the Topaz Adjust. If I navigate back to it, re-do the plug-in from PS, then the Imagenomic plug-in disappears next time I open PS.
In each case, I just highlight the main folder (Topaz, or Imagenomic), not the Topaz Adjust folder (though I did try this, and it made no difference).
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Mar 19, 2005
I have a desktop and laptop that I've installed PS CS on. The desktop hard drive had to be reformatted. Someone on my hobby list said there were only 2 installs allowed for PS CS.
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Jun 16, 2012
How do I uninstall all the things that Photoshop CS6 installs? I don't see a "custom" or "advanced" installer option, but it puts all kinds of things on my computer that I do not want (I only want Photoshop installed). The full installation is 2GB, which is quite a lot (I have a small SSD)
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Aug 19, 2008
I can download and install PS CS3 (as well as Illustrator, Dreamweaver etc) just fine...
but when I launch the app and select the option to start the trial, I get an ambiguous error message saying that...
"A problem was encountered while trying to load the trial period for Adobe Photoshop CS3
Click Quit to see if restarting you computer or reinstalling the software..."
so I did both, and I still get the error.
I need this trial version as a bridge for the next month before pulling the trigger on the full suite;
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Jan 29, 2013
I am trying to install a (boxed) version of VideoStudio X5 Ultimate as a fresh install. However, although I select either United Kingdom or PAL/SECAM as the TV standard, it installs with the NTSC settings as default.
I have used the VSX5_cleaner to ensure everything is removed, rebooted and re-run the installer but it seems to install the same every time.
We have two laptops (identical configuration) and it works perfectly on the first one.
I am installing logged in as the local administrator.
I can't just use the current settings as it is trying to download video from a Sony HVR-HD1000E camera at 30fps that has been recorded at 25fps...
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Mar 5, 2006
I have Photoshop 7 installed (or at least, it was installed) on my Dell laptop (which is running on Windows 2000 still). I've had it for nearly a year now and it has never had any problems before, but a couple of days ago when I tried to open the program, it just shut down.
There was no error message or anything; it just booted up, got to the point where it said it was initializing, and then disapeared. Since then I have tried re-installing it twice with no luck. Can anyone possibly help me out with this?
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Sep 29, 2008
Photoshop CS3 freezes after making an adjustment layer using levels. A description of where the picture is located on the computer (usually only seen as a mouse over) appears and is also frozen.
I am unable to save the file and have to end the program and lose everything if it is not already saved. I have Windows XP with service Pack III. I do not have this problem with CS2. I would appreciate any ideas.
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Feb 11, 2007
My photoshop CS2 frequently freezes when I do simple commands such as altering hue/brightness and double clicking on a slice with the slice selection tool.
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Oct 31, 2013
I have joined Photoshop CC and it worked for a couple of hours. Now when I load it, when its loaded, it freezes and nothing works.
I have Windows 7 and plenty of computing power and disc space. I have tried reloading it 3 times plus signing off and on to my account.
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Oct 30, 2013
I installed PS CS6 and it immediately freezes after it opens up. I can not do anything... nothing works. I have to use task mgr to close it down. This is running on a refurbished Dell PC with a SSD Win7 & NVIDIA Video Card. What gives?
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May 14, 2012
I'm having issues with the 64-bit version of Photoshop CS6. Immediately after attempting to open an existing file or create a new one, Photoshop completely freezes, with no error messages/dialogues, and I end up having to force close it from Windows Task Manager. This happens every single time. I had this same issue with the beta, and it continues into the full release. I've tried uninstalling and re-installing it multiple times to no avail.
I haven't had this issue with previous versions of Photoshop (CS 5 & 5.5), and the 32-bit version of CS6 runs fine. However, for obvious reasons, I would prefer to use the 64-bit version of the software to take full advantage of what my machine is capable of.I'm running this on a HP Envy 17 laptop, with an Intel Core i7 processor (1st-gen), an AMD Radeon HD 5850M graphics card, and 8GB of RAM.
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Sep 4, 2013
I have a PC with windows 7. I have had photoshop on here for a year or so with no problems. I recently reformatted my PC and now for some reason when I open photoshop after it has finished installing, the grey window opens and just freezes. i've tried reinstalling 10 times and it does the same thing every time.
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Feb 5, 2013
I'm experiencing frequent freezes on PS (CS6, 13.0 x64) when first using it each day. Rest of the time it seems to run very quick and beautifully. But most days I'm finding in the first five or ten minutes of using it, PS just stops. It then takes perhaps five minutes to do anything and if I have used the history brush or resized or anything while it was still fuctioning ok, then there is a frantic catch-up by PShop while it runs through all those unseen movements in one go.
Oddly, it won't allow any selections or painting or anything but it does seem to allow you to still look at pull-down menus (even though they don't respond if selected). So, an unusual type of freeze, not a total lock-out, just rendering it useless. Quitting (when it allows me to) seems to revive it and then I seem to be able to work ok.
Am on a new iMac with 3 TB Fusion drive - just wondering (worried) it is something to do with that perhaps? All my other CS apps working ok (I use Indesign constantly).
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Apr 23, 2013
I have a new HP envy i7, 16GB, Win 8 laptop and am installing a new Production Premium Suite. I installed PS, Premiere and Audition. Premiere and Audition start fine, but PS freezes the moment it is started. Cannot access any menu items, and have to close nonresponding program via Task Manager.
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Dec 11, 2008
Photoshop CS3 has to be closed via task manager because it freezes when I try to save my work. Deleted the prefs.
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Jul 9, 2008
first here is my system:
Dell Precision 390
Intel Core 2 Duo
Photoshop CS3 10.0.1, Illustrator CS3 13.0.2 (CS3 Suite)
Windows XP
2 GB of RAM
Roughly 8 GB free HD space
Not sure on video card (how can i check?)
ok, here is my problem:
when i go to File->Open (or Ctrl+O), the Open dialog box opens momentarily (blink an you miss it) and then Photoshop and/or Illustrator freezes. the only way to close it is through Windows Task Manager->End Task.
there is no official error message, Photoshop/Illustrator just simply freezes.
however, and heres the kicker, when i open the files directly from the folder (Explorer) they open fine, i can work seamlessly, no problem. it only occurs when i open from the program itself. i do not know if the other suite programs (Flash, InDesign etc.) have the same problem as i dont use them much.
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Aug 27, 2008
experiencing urecoverable crashes (Windows freezes, have to restart the pc) when performing various actions. It seems to be happening only when something is going on in/with the document window, or when any modifications are made to the opened image. Using menus and other interface elements doesnt seem to cause any problems. The crashes usually happen a few minutes after the software has loaded.
Specifications:
Intel Core2Duo 3,16GHz
2GB RAM
GF 8800GTS
WindowsXP SP2
All latest drivers
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Mar 23, 2009
I recently installed Photoshop CS4 extended, and I'm having some problems with Preferences in the edit menu. When I attempt to go to either "performance" or "general" under preferences, it freezes, then I get an error report and it shuts down.
Everything else has been working fine so far, though, and it's a wonderful program. My computer is a little older, and is on xp.
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Aug 22, 2007
All of a sudden whenever I try and save a jpeg image in photoshop, all of the menu items gray out, including the close X, so I can't exit the program or do anything. The file doesn't actually get saved. And I have to ctrl+alt+delete out of it.
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Feb 9, 2009
Photoshop freezes when trying to use the text tool. This does not happen on my XP system, only on my Vista system.
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May 27, 2009
I have a problem with my photoshop cs3, when I go to open archive the program freezes and not work and i can't close...only crt/alt/sup and close...what can i do? i try to reinstall the program and repair photoshop but not works, but when I'm out of photoshop (program closed or open..) and press right button , "open with...photoshop cs3" this it's the only way what to open archives for photoshop...
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Aug 31, 2008
I have a 500 GB HD, 2 GB RAM, under Windows XP Professional.
When I opened 2-3 images in Photoshop CS2, and worked on one, the open screen would suddenly appear again, and was impossible to get rid of without stopping the program.
So I entered Control Panel and "repaired" CS2 with the installation disk. Same trouble still occurred. In addition, now when I open the OPEN window, and try to browse, nothing comes up for >120 seconds.
I am out of business and have to use PSE6. Would I benefit from uninstalling and reinstalling CS2, or does this sound like a Windows XP issue? My computer seems OK otherwise, but is not a speed demon.
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Apr 21, 2009
I have photoshop 7.0 and have had no problems for years. Today when I was editing a photo it froze. It happened again when I click Image >adjustments>brightness and contrast....it freezes and won't let me close photoshop. I can minimize photoshop and work on other things-just not photoshop.
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Oct 24, 2006
i went to install CS9(.2,i think) on my laptop the other day and it installed fine,but when you start it the program freezes. when launched ,it fills in all the boxes etc and looks ready to go,but as soon as you try to do anything eg click on anything,the boxes all grey out and it freezes completely,so you cant do anything with it.
have tried reinstalling and exactly the same thing happened,yet it worked perfecrtly on another different laptop.i changed screen resolution and checked direct-x was up to date,with no joy.
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Nov 12, 2012
My adobe cs4 collection (photoshop, indesign, etc) freezes upon starting. I've got fresh system install - windows 7 (x64), new ssd drive - corsair force, new motherboard and cpu - intel i5, 16gb ram ddr3.
Every time i open psd or indesign document i have to wait about 15seconds before the popup screen opens and the software launches. Same with acrobat AND with Office 2010 (wtf?). On my previous setup it started faster. I've tried unlockin Win7 options for best SSD performance, and reinstalled the graphics driver (geforce gt 220). This is a cs3 + upgrade to cs4. Everything else seems to work smoothly, system starts up very fast and such.
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Sep 1, 2013
I have Photoshop CC on windows 8 machine with 16GB RAM and 2 GB Graphics card. The moment I starts the Photoshop, my machine freezes for 2-3 mins, disk usgae shooting to 100%. I have tried every steps to optimise my windows as well as photoshop. But the problem remains still.
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