Photoshop :: CS4 Valid Key Showing Invalid
Nov 28, 2008
We have a 5 user license for Photoshop CS4 extended, and the first machine I've tested on has returned a red cross indicating an invalid license key when this is entered. However, the same key has subsequently been accepted for 2 other Windows installs on very similar machines.
This is a full install license as it has successfully installed CS4 alongside CS3 on one of the clients.
I have tried uninstalling all Adobe Photoshop related products including Bridge, etc from the problematic machine (and also ensured the HKLMSofwateMicrosoftWindowsCurrenversionUninstall key is cleared of such products) restarted and attempted install again but it's still not accepted.
I'm suspecting this one workstation has something left over in the registry or perhaps a file/folder that is confusing the key check.
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May 23, 2012
I am wanting to buy the photoshop cs6 and am currently running Microsoft but want to upgrade my laptop by the end of the year to a Mac..use the keycode once when you purchase it? Should I go and get the new computer now? On that note which Mac for photo editing I was thinking MacBook pro 15" or should I go the 17"?
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Jun 22, 2009
I recently got a new laptop, and I want to transfer the CS2 activation from my old desktop to my new laptop. I deactivated CS2 on my old computer, but when I try to activate it on my new laptop, I'm told that the serial number isn't valid.I use Window's Vista.
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Feb 16, 2008
i recently tried to change the icons of photoshop using a program called "program icon changer". As i didnt know what i was doing, i accidentally replaced the icons with others of the wrong resolution without backing up the file first and now i get a "not valid win32 app" message. Could some one please tell me how to fix this or post their icons ( you would have to extract them form the photoshop.exe file)
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Aug 28, 2008
problme with photoshop cs, i have used just some layers so many times but after reinstalling photoshop i faced to this message,"Could not complete your request because the layer is not a valid text layer"
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May 1, 2009
I have the full version of Creative Suite Premium. I uninstalled it from my computer, reformated the hard drive, and reinstalled Windows XP. I went to reinstall CS and it says my serial key is invalid. I have done this in the past and have never had a problem. I also have 5 other computers in the house and same thing on all of them. Yes it is the full version and I purchased it from Adobe. I called Abobe and have since talked to 4 people and a supervisor. None of them can help me becuase my version is not supported anymore. They all want me to upgrade to CS4 and I really dont get anywhere with anyone. I personally do not need the upgrade, I am ok with just using the version I purchased in the past. For the amount of money these programs cost I am suprised the customer support only works for the past 2 versions. So currently CS4 and CS3 are the only supported versions right now. But when CS5 comes out CS3 will no longer be supported. So support has nothing to do with a time frame, its purely based on new versions that are produced. I asked them that if I upgrade to CS4 and it still says serial key invalid, will I be under warranty to get my money back? They stated it is impossible not to work. They said they will just issue a new serial number and then it will work. However, right now they cannot issue me a new serial number for my old version becuase they dont support it. Now I have read about alot of people saying this same exact thing has happend to them, not just the fact that it doesnt work anymore, but the fact that Adobe in no way helps with this matter unless you pay for an upgrade. My opinion now is Adobe makes the codes invalid on purpose after a certain period of time to force you to upgrade. Maybe this is a little far fetched, but what other explanation can their be? Adobe has confirmed wih me on the phone I am in the system and the serial number I have is a valid number. They do not deny that, but I am pretty much at a dead spot here. I either upgrade or cant use the software that was purchased just a few years ago. What I would like people to post is not only ideas of anything else that can be done to resolve this issue, but your opinion to the invalid serial number idea and if this has ever happend to you and if you were forced to upgrade by Adobe...........
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Jul 12, 2012
I just upgraded from CS5 to CS6 and for the most part love it. I have run into a very serious problem when it comes to saving. I am on Mac 10.6.8 and have a server that I save all my files too. In CS6 anytime I try to save something to the server's HDD I get the error below,
"Could not save as “avi_horizontal_logo.jpg” because the file name was not valid"
Now, the file name is valid, obviously. I can load the file into cs6 but whenever I try to save over or as a copy I get this error. I still have CS5 installed and have gone back and verified that I can save files to my server via CS5 since coming across the error in CS6. Additionally I have no problems saving to my server via Illustrator or In design
This issue is not occurring on one version on only one workstation either. I have both Design Premium (on 2 computers) and Design Standard (on 1) and all three are replicating this issue but the issue is non-existent in CS5.
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Apr 18, 2013
icc v4 cmyk profile created by colormunki can not be loaded in photoshop cs6 for windows 7. the answer is in german: "Der CMYK-Arbeitsfarbraum konnte nicht geladen werden, weil es sich bei dem Profil nicht um ein gültiges Profil für ein CMYK-Arbeitsfarbraum handelt", i use a german version of the program. it means the cmyk profile can not be loaded, because it is not a valid cmyk profile.
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Jan 22, 2013
I am a high school art teacher and this happened to one of my students. He was working on a PSD file, vectoring an image when PS6 quit unexpectedy. Now when we try to open the file there is an error message "Could not complete your request because it is not a valid Photoshop document." It still has the .psd extension. We are using Mac OS10.8.2. I tried opening it in Illustrator, Preview and Graphic Coverter without success.
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Sep 1, 2013
Since upgrading to PS CS6 I too frequently get the following message when yrying to open a document: "Could not complete you request because it is not a valid Photoshop document". This never happened in CS5 and this is the 3rd or 4th time in CS6. The documents are quite simple. Only a few layers - just slightly adjusted photo graphs.
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Oct 28, 2013
I've photoshop CS5 and I've bought the upgrade to CS6...I'm trying to install it, but in the installation it says that I don't have a valid software installed, is this a bug or I'm doing something wrong?
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Jul 6, 2013
I was trying to spare some room on my C: drive so when I went to save for web last time, I decided to save the images and html on D: drive instead of C:. Ever since then, when I go to save for web I get this error message: "Could not complete this operation. The directory name is not valid". I even uninstalled PS and reinstalled it to see if the factory default settings might override whatever I screwed up!
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Nov 3, 2012
I am trying to create a photo collage, but a window pops up saying "Valid size not available for this creation".
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Jul 12, 2013
We tried to download the software with the serial number, however fail. It prompts the following error message
“Invalid Serial Number” Please re-enter a valid serial number.
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Mar 28, 2012
I saved a lot of files in CS3 as a jpeg file with the proper extension. I upgraded to CS5 and now when I want ot open these files i sometimes get a message that " an invalid JPEG marker type is found". I can open hem in preview and in CS3 but not in CS5.
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Nov 18, 2013
I recently had to re-install Windows 7 and then had to re-install Adobe Creative Suite 2. When I try to register my product, which I have used for years, I now get an error message that says my serial number is invalid. How do I register this suite? I can't use it until I get it registered.
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Oct 21, 2013
i use ps6. if i copy text from any program into a photoshop textbox it says "files empty/invalid" even if i open a new textbox or a new photoshop document. that only happens in photoshop, not in any other program. is there something wrong in the settings?
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May 5, 2009
our user got a error when start Photoshop CS, it show "Could not complete your request because of missing or invalid personlization information"
Does anyone know how to solve this problem?
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Oct 24, 2008
I´m trying to open a JPEG image but this time an error occurs.
"Could not complete your request because an unknown or invalid JPEG marker type is found"
Ité the first time it occurs, and occurs only with this JPG file.....This file was extracted for a CD. Bridge does preview the image but I cannot open in any software, as Photoshop.
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Feb 13, 2014
it's said "invalid passeword" when i wrote the 24 digit number written on the pocket disk..... what can i do?
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Jan 26, 2013
I work with photoshop10 and i got the following message : message format invalid tag id. What can i do to get my photoshop working again?
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Oct 27, 2012
Could not complete your request not valid photoshop document
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Jan 22, 2013
I am unable to open my own pdfs in my Photoshop (ones that I have created in same Photoshop).I get the message "This is not a valid Portable Document File (PDF) document. It cannot be opened."
I have to keep recreating the art...ugh!! Is there a way to pull up history to replicate my artwork until I get this resolved?
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Jun 17, 2012
I have recently purchased a new desktop under WIN 7 as well as Adobe Creative Suite CS6.My first internal hard disk is 2 TB, the second one installed is from my old PC, 250 GB.
I am getting this error when trying to save a file over an existing file using the “Save” command.The message is wrong, because the filename IS valid. This error is persistent.This error does not occur when doing the same action on my second internal hard disk.This error happens on files larger than about 1MB in weight.
What happens is that the original file over which I try to do the ”Save” command gets corrupted and lost.If I don't use the “Save as” command to save my work under a different name, my work is lost.The same problem occurs with both PS CS6 versions, 64 Bit and 32 Bit.
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Aug 28, 2013
I get a "Could not complete your request because it is not a valid Photoshop document." error message whenever I try to open up a PSD file created on a Mac using Photoshop CC on my PC using CC. Other people have been able to open the file from the same location, so the files aren't corrupted.
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Jun 11, 2013
So, I tried opening this document that was originally created on a Mac. I'm running photoshop on PC (windows 8, CS6). I keep getting this error message on many of the docs that my friend created on his mac.
"Could not complete your request because it is not a valid photoshop document"..I've checked the document extensions.
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Jun 27, 2013
For the past three days i have been working on a drawing in photoshop CS6. I was working on it this morning and it went just fine. I save it and when i quite the program a message appeared saying Photoshop has stoped working.
The file was still in the place i saved it, everything seemed ok so i took a brake. A few hours later i tried to open it again and a message apeared saying Photoshop could not open the file because it is not a valid Photoshop file I have tried to open previous .psd files and they worked just fine.
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Jun 18, 2009
I just upgraded from CS3 to CS4. I could not find my CS3 disk anywhere, so I checked the serial number from within CS3 (Help -> System Info). I tried and tried to use this serialnumber into CS4 but everytime I got an error message something like "invalid serialnumber". It took me several days and hours to find out somewhere in the Internet that the serialnumber has 24 numbers, mine was only 20 numbers. It took me another several days and hours until I finally found my CS3 disk. And voila there were the 24 numbers. It seems that CS3 System Info gives only the 20 first numbers and hides the last 4.What is the point hiding the last four numbers?
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Jan 20, 2014
I have Elements 11 and just created a photo album, went to print it and it either comes up with:- Tere was an error opening your printer, Printing functions will not be available until you have selected a printer and reopened any document. or if I get the printer ialogue box to open, then press print it comes up with Could not complete your request because the ICC profile is invalid.
I tried removing Elements from my pc and re-installing it incase I had done something to cause the problem, but makes no difference.
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Jul 23, 2013
Whenever I try to upload a picture to edit on photoshot it tells me "Could not complete your request because it's not valid Photoshop document". I don't understand what this means. Why can't I upload my picture? Am I clicking the wrong thing? I go under "File" in the upper left corner and scroll to "Open As... Alt+Shift+Ctrl+O" then it brings me to my photos I have saved on my computer, then I click on the photo I want to edit but the "Error" sign pops up. I'm using the 30 day trial so I dont have much time!
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Aug 12, 2013
After a time machine recovery most of my photoshop documents recovered fine, however there are a select few (and my most recent work unfortuantely) that seem corrupt. It isn't all of my documents. Trying to recover them again from back-up doesn't seem to be working. I did have to reinstall photoshop CS4 after the recovery.
I've tried opening with other programs, I've tried changing the file extentions etc. If the files were just corrupt recovering them from time machine should fix the problem.
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