Photoshop :: Serial Key Invalid:
May 1, 2009
I have the full version of Creative Suite Premium. I uninstalled it from my computer, reformated the hard drive, and reinstalled Windows XP. I went to reinstall CS and it says my serial key is invalid. I have done this in the past and have never had a problem. I also have 5 other computers in the house and same thing on all of them. Yes it is the full version and I purchased it from Adobe. I called Abobe and have since talked to 4 people and a supervisor. None of them can help me becuase my version is not supported anymore. They all want me to upgrade to CS4 and I really dont get anywhere with anyone. I personally do not need the upgrade, I am ok with just using the version I purchased in the past. For the amount of money these programs cost I am suprised the customer support only works for the past 2 versions. So currently CS4 and CS3 are the only supported versions right now. But when CS5 comes out CS3 will no longer be supported. So support has nothing to do with a time frame, its purely based on new versions that are produced. I asked them that if I upgrade to CS4 and it still says serial key invalid, will I be under warranty to get my money back? They stated it is impossible not to work. They said they will just issue a new serial number and then it will work. However, right now they cannot issue me a new serial number for my old version becuase they dont support it. Now I have read about alot of people saying this same exact thing has happend to them, not just the fact that it doesnt work anymore, but the fact that Adobe in no way helps with this matter unless you pay for an upgrade. My opinion now is Adobe makes the codes invalid on purpose after a certain period of time to force you to upgrade. Maybe this is a little far fetched, but what other explanation can their be? Adobe has confirmed wih me on the phone I am in the system and the serial number I have is a valid number. They do not deny that, but I am pretty much at a dead spot here. I either upgrade or cant use the software that was purchased just a few years ago. What I would like people to post is not only ideas of anything else that can be done to resolve this issue, but your opinion to the invalid serial number idea and if this has ever happend to you and if you were forced to upgrade by Adobe...........
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Jul 12, 2013
We tried to download the software with the serial number, however fail. It prompts the following error message
“Invalid Serial Number” Please re-enter a valid serial number.
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Nov 18, 2013
I recently had to re-install Windows 7 and then had to re-install Adobe Creative Suite 2. When I try to register my product, which I have used for years, I now get an error message that says my serial number is invalid. How do I register this suite? I can't use it until I get it registered.
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Jun 18, 2009
I just upgraded from CS3 to CS4. I could not find my CS3 disk anywhere, so I checked the serial number from within CS3 (Help -> System Info). I tried and tried to use this serialnumber into CS4 but everytime I got an error message something like "invalid serialnumber". It took me several days and hours to find out somewhere in the Internet that the serialnumber has 24 numbers, mine was only 20 numbers. It took me another several days and hours until I finally found my CS3 disk. And voila there were the 24 numbers. It seems that CS3 System Info gives only the 20 first numbers and hides the last 4.What is the point hiding the last four numbers?
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Sep 6, 2013
In the middle of a photoshop session the application spontaneously quit (when changing colour palette). This is a totally legal copy of CS2, recently successfully transferred to a new-ish Mac running Snow Leopard. When I tried to restart P'shop it came up with an error message "Your Adobe Photoshop user name, organisation, or serial number is missing or invalid. The application cannot continue and must now exit."Subsequent attempts to launch p'shop came up with a supposedly humorous "Space Monkey" splash screen.
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Jun 1, 2013
trying to install photoshop elements 11 and it says my serial number in invalid. i've typed in every number i see on the back off the case the dvd came in.
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Mar 29, 2009
my copy of CS4 did come from eBay, but it seems to be legit. I am running Vista Home Premium with plenty of RAM and HD space.
When I install Photoshop, either from the DVD or download, and enter my serial # it gives me the green check mark and brings me to the registration screen. I fill it out, and it then brings me into PS.
Now, when I close PS and restart, it again asks for a serial #. I enter the same number again and I get a red "X" and have to use a 30 day trial option.
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Feb 20, 2009
i got adobe photoshop cs4 extended as a trial on my pc.
recently was bought adobe photoshop cs4 (not extended), so should i uninstall extended version and install photoshop from new disc or not?
i asked because when i entered code from the disc i got red cross in the end instead of green tick.
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Nov 26, 2013
When I try to enter my serial number of CS6 which I just downloaded on your My Products & Services Site it responds with Please enter a valid serial number.
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May 21, 2009
I bought and downloaded CS4 upgrade. The first install on my desktop went fine. When trying to install the second on my laptop, the serial number box turns up a red x immediately upon typing it. I have verified my serial number and re-typed it numerous times. I did an on-line chat and after a half hour wait was told they couldn't help me. Gave me two phone numbers to call for licensing problem, both long distance. I called both numbers and got fax machines both times.
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Aug 4, 2009
ive been using my copy for about 8 months straight without any problems, yesterday I start up photoshop as I do every day and BLAM, it tells me the serial Ive been using is no longer valid.When i try to re enter the serial it gives me a big fat red cross.The weird thing is that the 32bit version seems to work just fine.I already tried re installing the program, used the CS4 cleaning utility and whatnot, but still the same problem, 64 bit asks for serial, 32bit works, I have 8 gigs of ram in my rig and hate to let it all go to waste by using the 32 bit,
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Feb 18, 2009
-Upgarded my Hard Drive
-Tried to reinstall PS CS4
-recieved error message on first screen saying that I had the wrong number
-Called Support, spoke to a lady I could barely understand (thick East Indian accent) and she couldn't help me directly bc of my outdated SW and referred me to the Forums
-poured over forums for almost 2 hours, found the same problem and the solution was "Call them back and insist on a supervisor who can at that point give you and override" ARRRG!
-called back, sw gentleman with accent worse than the first rep and explain all of the above
-Was told repeatedly that my Serial number does not resemble a current number
-Asked repeatedly to speak to a Super
-Rep kept putting me on hold and then returning with the same damn questions!!!!
-I finally excused myself and hung up.
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Nov 5, 2013
Is there a way to locate my serial number without the CD or package my Photoshop CS5 came in? I can't find either of those items, but I need the serial to upgrade to the new CreativeCloud.
I've looked on forums and some people have said to close and re-open Photoshop and the serial will appear, but that doesn't happen for me.
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Apr 22, 2013
I have been running a valid copy which I registered when I installed. Recently get a message to uninstall, re-install then contact support. When contacting support, they say the SN is invalid and refer me here. I registered the SN three years ago, and it is no longer there. I have CS3 Dreamweaver, and InDesign which the registration is no loger in the myProducts file either. I haven't tested, but am assuming I will have a similar problem with them as well.
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Sep 5, 2012
I have CS5 installed on my main computer and want to install it on my laptop, but I have lost the box that it came in. How can I get the serial number.
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Sep 28, 2013
On installation i clicked on trial because i couldnt find my serial number and then when i found my serial number i opened photoshop. cant figure out where i go to enter in my serial number so that its no longer doing a trial.
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Mar 29, 2013
So, I'm wanting to put Adobe Photoshop CS4 on my new computer but can't find the e-mail with the serial number in it. I've used countless software but no serial found works.
The question now is: How do I find the serial?
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Jun 22, 2009
I recently got a new laptop, and I want to transfer the CS2 activation from my old desktop to my new laptop. I deactivated CS2 on my old computer, but when I try to activate it on my new laptop, I'm told that the serial number isn't valid.I use Window's Vista.
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Jul 21, 2004
is there anyway I can print out tickets with sequential serial numbers?
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Mar 1, 2009
hard drive where I had installed my PS3E died, so I bought a new 500G hard drive to replace it. I also bought a laptop the same day.
When I try to register on either computer, Adobe tells me that my numbers are invalid. I assure you They Are Correct and They Are Quite Valid.
So when I signed up a moment ago, when I included my serial number, I GOT A MESSAGE SAYING THAT MY NUMBER HAS ALREADY BEEN USED, so apparently It Is Valid.
When I signed up to post on this forum, I received a message from Adobe saying that Someone Else was using my name, and it suggested that I include My Bloody Middle Initial!
Is it just me, or is This Absolutely The Most Inept System on Earth?
I need to register or apparently I will not be able to upgrade.
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Jul 4, 2009
My O.S is Windows XP Pro (SP3) and my computer has more than enough nuts and bolts inside it to run NASA never mind CS4! My anti virus is AVG 8.5 and my firewall is Zone Alarm, both of which were disabled during the attempted install.I purchased the upgrade from the Adobe store (at £165) and had the box delivered - great so-far!However, when I came to install the upgrade, and after putting in the correct CS4 serial, a window opened to inform me that the system-profile search, failed to find the CS3 in the defaul location - and believe me it's there! I followed the on-screen instructions, typing-in the serial number of my (leagally-bought) CS3; to my horror, it told me that the serial number was 'not a valid copy' when it clearly is!!I have successfully installed the CS4 Upgrade only on a 30 day trial basis but still cannot register as it then tells me that BOTH my serial numbers are invalid. Suffice to say that the 30 day trial version was later uninstalled and I am now back to square-one and £165 poorer!I have opened a case with Adobe but after over a week have still had no reply. Phoning customer support in the UK was also a no-no as their office hours (9-5 Mon to Fri) are not compatible with me as I cannot be next to my machine during these times (Unless I take a day off!) My next option is to phone the States but hey - it's only money!!My question is therefore - can anyone help or make suggestions as to how I can resolve this issue. A point to note that after buying and installing CS3 I notice in the headline (once the programme is running) it is labelled 'CS3 EXTENDED' yet this is not written on the box - is this normal? The CS4 Upgrade was the same so it looks like I am trying to install a like-for-like product.
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May 6, 2009
I'm using Vista 64-bit. I've purchased two different Photoshop CS4 Extendeds off of ebay and both have had this same problem. Makes me wonder if I'm doing something wrong. I install photoshop, enter the serial number, all works fine. The next time I open up photoshop, it says that the serial number is no longer valid. I tried calling adobe the first time and they said that the number I had given them was invalid, yet it worked the first time. It's like I use it once and then the activation or whatever won't let me enter it again. I'm not sure what to do! Once you enter in a valid serial number,
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Nov 21, 2008
while registering CS4 Extended I have a problem. As Upgrade Version only CS3 Extended is shown, not my valid CS3.
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Jun 7, 2005
my computer crashed so I had to get a new one. I am in the process of reinstalling everything. *sigh* So, I get to Photoshop 7 and found that I have lost the case to it that holds the serial number. My question is, is there anyway around putting in the serial number to install it on my new computer? I called Adobe and they said were it not for it being such an old version, they could have "re-serialized" it
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Jul 28, 2009
I have owned a legal copy of photoshop 3.0 for many years. I need to reinstall it and can't find the serial number. I can't afford to buy a new application and don't have the receipt as it was so long ago. It does all I need and would really like to be able to use it again.
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Feb 27, 2008
I downloaded Photoshop CS3 Extended trial for Windows a second time. After installing it onto my PC computer. I went into setup and it ask me for a serial number or if I want to try it for 30 days. I mark try for 30 days and click next, it took me to a dialog box that stated there's a problem with the trial. I click continue and it take me back to the dialog box where it requires a serial number. I don't have a valid serial number because I want to try the new version.
The same thing happened the first time I download it, so I try downloading it a second time. It's doing the same thing. Is there a way to fix this problem??? I using Windows XP Professional. I have 4GB of RAM.
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Sep 24, 2012
Need new copy of CS6 from Amazon.com. On system start up it askes for the ser no# each day like its a trial version it says input ser no# or buy copy i put in ser No# and it runs good all day then when i start up the next day it does the same.
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Feb 13, 2013
I've lost my original installation CD, but I have my serial number. My computer crashed, so I lost everything and I tried downloading the trial version so I could enter my serial number onto it when the trial is over, but it will not accept my serial number?
On my Adobe Profile, it shows the serial number and when it was registered.
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Nov 6, 2012
I have successfully installed the download version of Photoshop CS 6 Extended on my IMac, but (a ) want to install this on my Macbook Pro. I thought I should first register the product with Adobe ( as I have always done ) but when I enter the serial number, I am asked for a valid serial number - but this is the one Adobe supplied! I cannot locat a serial number ( to check ) when I am running Photoshop CS6 Extended on my Imac, so this Adobe notification is the only one I have ( when I completed the Adobe Licensing )
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Apr 4, 2013
Each time I open photoshop cs6 I am told that my trial period is over and that I need to enter my serial number. After Entering the number It works fine. Even though I am starting to remember the 24 digits it is stilla pain.
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Apr 22, 2012
Is Photoshop CS5 available in Multiple Platfrom (for both PC and MAC) as my LR4 and PSE9?
I usually order a CD but this time I downloaded the program and was forced to choose windows or MAC. So, the serial number only works for Windows and not on my MAC which I use for travel.
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