VideoStudio :: X5 Crashed - Where To Send DMP File

Jan 7, 2013

X5 just crashed and a dialogue showed up asking med to contact Corel support and send them the DMP file.

I find it a little strange that they don't offer a direct upload option of the DMP file as a part of this dialogue, but it's probably me who is a little strange...

Anyway. Is there an email address or something where I can send this DMP file? It would be much faster than getting in touch with Corel support.

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VideoStudio :: Send DMP File To Corel?

Apr 17, 2011

A week or so ago VSX4 suddenly hiccuped and flashed up a message ‘send DMP file xxxxxxxxxxxxx to Corel’ and the program then refused to function until reopened. But I could find no obvious way through the support web site to attach a file to an e-mail, something which used to be possible for you or so ago. I finished up ringing the only Australian phone number on it could find on Corel’s web site and the lady who answered offered to forward my e-mail with DMP file attached to support. So far I have not yet received a reply.

1.Why did the program want me to send a DMP file?

2. link to a method for sending a DMP file to Corel?

3. How simple would it be for Corel to put a link to allow program users a direct route for this from the CorelGuide that appears on clicking the down arrow surrounded by dots?

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