VideoStudio :: Welcome And Help Box Suddenly Missing

Nov 25, 2013

I upgraded to Videostudio X6 in the black Friday sale- and when I open my video editor, a picture pop up box usually appears, with a link to check for updates, showing another link with bonus content, etc, and the orange exclamation button in the top right hand corner of the screen (once I click the x on the box and get into my program) usually shows help content.

Since I registered, now all I get is a huge white box for the welcome- it's no longer the full picture- with a cut off tiny bit of the picture screen in upper left corner, but when I put my mouse over a few of the links (not all of them are showing), they don't activate, some just show another white box with the the word "OK" and once I get into the program and click on the help content button- I get a white box that just says "OK". Same with when I exit- I know longer see the tip of the day or any specials - just a white box that says "OK"

I did click the small box at very beginning before editing program appears on monitor- the popup that shows the sale for this version for Black Friday - to have it never show again (since I just bought it)- but when I did the same with Videostudio X5- this never happened, so I don't think that's the problem.

I think it has to do with after I registered- days after - because it was working fine til then.

I saw some were having a problem with Internet Explorer and offered tips- but I use Firefox.

I really don't want to uninstall and reinstall, because I spent days preparing my folders in my library for easy use and retrieval and I don't want to lose all that information/work.

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Dec 20, 2012

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May 10, 2013

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Mar 5, 2011

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Feb 19, 2013

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Jan 12, 2013

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Dec 9, 2010

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Feb 12, 2013

I have been a user of previous versions of VS...but my last version was VS12 because I didn't like version 3 or 4. Finally I am trying Pro X5 on a trial. I completed a project in Pro X5 but now I want to save it out to my computer. The problem is that when I want to save it I am missing my compression options. My standard procedure was to go --> Share --> Save File --> Custom --> Options --> Compression and I could choose from 8 different Media Types...Now, in Pro X5 I only get 2 compression types...NTSC and PAL..

Here are some screenshots...

Version 12:

Version X5:

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VideoStudio :: Missing Audio Options?

Jan 2, 2010

I recently upgraded from VS9 to X2. When I "Create Video File," the audio format options I have are:

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Sep 10, 2011

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Carole /posting.php?mode=post&f=1&sid=b7aa5a1c253ac00f6d190aa5ce409121#

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Jul 20, 2011

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I usually create several smaller .vsp projects for managing purposes and in each project I create several chapter points by inserting the green arrow icon as described on page 96 of the user guide. I then combine a couple .vsp projects in order to fill a dvd by the following sequence:

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Dec 12, 2011

I recently upgraded from X2Pro to X4 ultimate and I'm missing some transition effects that I had in X2 but are not in X4.

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May 11, 2012

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Jan 2, 2012

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Dec 10, 2012

When capturing video, other formats besides DVD are missing. I am trying to import video for outputting Blu-Ray but I am unable to select Blu-Ray as the imput format. It's not greyed out, it's missing along with other formats. The only format that you can select is DVD.

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Jun 22, 2011

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Here is a screenshot of the video/audio format I need to be able to produce:

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Aug 31, 2013

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Oct 16, 2011

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Aug 13, 2013

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May 30, 2011

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Mar 11, 2012

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