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Nov 21, 2012

I am a new VSX5 user. I installed the software last night, and today when I tried uploading a picture (PNG) to the timeline, I got the following error message: "These files cannot be added to this project. These files may be of unknown file format. The computer does not have enough memory or the file is copyright protected." I am able to add a video to my timeline. The picture was a screen shot from an ipad I took, so I doubt it is copyright protected.

When it comes to computer parts, and things of that nature, I don't necessarily know too much. Upon research my Toshiba Satellite C655-S5512 (low end computer, but it was all I could afford earlier this year) has an Intel Pentium B960 processor. Is that why I'm getting that error? And, is there anyway to be able to use this software in the mean time until I upgrade to a desktop computer in a month or two?

I updated the Video Studio Prox5 software with the Service Pack1.

This is what my system is running on:
Intel Pentium CPU B960 2.2GHZ processor
RAM: 4.0GB
64-bit operating system

If I upgrade my RAM, will that work?

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