Photoshop Elements :: Loading JPG From LG Phone Into Organizer - Fails

Feb 18, 2014

Just installed elements 12 (on windows 8), built a catalog but can't load jpg files taken on an LG phone. The pictures load into picture viewer and into elements editor (at which point they are then in the catalog), but I can't import directly.
 
nothing was imported, the file or folders selected to import did not contain any supported file types or the files are already in this catalog.
 
the files are jpg and they are not in the catalog.
 
Ive noticed (scanning the forum) that other people have had issues with LG phones in previous versions of elements

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