Photoshop Elements :: Blur Tool Not Working And Guided Option Doesn't Show Menu

Apr 15, 2013

I bought and downloaded PSE11.  However, I don't think I disabled my virusware.  It took an especially long time to download and I don't know if it downloaded correctly.  My blur tool does not work and my "guided" options are not there.  What is the easiest fix- uninstall and remove the serial number then reinstall using same serial number?  My question with this is- how many times can I do this, and or is there an easier fix?  I have PSE11 and LR4 and I am going back and forth between which one to use.  I really need all the options to work from PSE11. 

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