Photoshop :: Can't Start CS5 Without Deleting Preferences File
Feb 28, 2012
I have a Macbook Pro running Lion, OS X 10.7 that I purchased two months ago so it's relatively new. Just bought Adobe Photoshop CS5 Extended and installed it on the computer a day ago. Software will not operate unless I hold option+command+shift when starting so that the preferences file is deleted.
I suspect that the problem stems from a plugin that I deposited into the plugins folder, because the software was working at first. I didn't piece this together until after the fact, but once I fired up the software a couple times after installing it, it worked fine each time. I noodled around and checked some things out to see what's new in CS5, then I went ahead and deposited a favorite plugin into the plugins folder. Things stopped working after this. Not positive the plugin is related, but thought I should mention it.
I removed the plugin of course, to no avail. I've uninstalled and reinstalled the software three times. No difference. When I open the software without deleting the prefs file, it's just buggy and non-responsive. Can't start a new project, and thing just end up crashing every time. The software is useless without deleting the prefs file when firing it up.
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Mar 26, 2012
I've installed newly purchased Photoshop CS5 on my relatively new (4 months old) Macbook Pro computer. I've uninstalled/reinstalled 3 or 4 times; same results each time. What happens is I can open the program once normally, right after install, and begin to work on a new project. Shortly thereafter it crashes, and from then on I cannot use the software unless I hold down shift-option-cmd to delete the preferences file, every time I open it. If I don't delete the preferences file, the software will open but nothing in it works. Everything is non-responsive or acts weirdly, until I hit certain buttons which just causes it to crash. As long as I've deleted the preferences file when starting it, all is well. If I don't do that, I can't use the software.
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Aug 18, 2013
When I from Photoshop CS6 chose to open a file, or "Place" the browser window open, but I have to scroll all the way down in the "Enable:" drop down menu to chose "All Documents" or "All readable Documents" each time. And then if I want chose from the "Format" menu.
This is very time consuming, and I don't find any settings to make i.e. "All Documents" as default.
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Oct 17, 2012
After this error when I click cancel to delete the files and start again shows the same error deleting the remaining files.
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May 11, 2013
I suddenly can't use my Photoshop CS5. In the middle of working on it, I suddenly got an error message saying "Could not initialize Photoshop because the preferences file was invalid. (It has been deleted.) I tried uninstalling and reinstalling PS but still get the same message. Now PS won't even open up.
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Mar 18, 2013
On Windows 7, 64-bit, with all the stuff turned on to show me hidden files and system files and everything, Photoshop CS6 (13.0.1?), and Lightroom 4.3
I'm trying to follow the advice that everything I do in Photoshop should be backed up somewhere other than as part of Photoshop, I periodically move all the stuff in the Users/<me>/AppData/Roaming/Adobe... folders to a backup drive... And, by and large, I can find and figure out what stuff is.
But, I can't find my preferences file. Adobe says:
General settingsAdobe Photoshop CS6 Prefs.psp (32-bit version)
Adobe Photoshop X64 CS6 Prefs.psp (64-bit version)
Users/[user name]/AppData/Roaming/Adobe/Adobe Photoshop CS6/Adobe Photoshop CS6 Settings
I don't have ANYTHING called "Prefs.psp" in the Users stuff. As near as I can tell, I don't have anything called Prefs.psp ANYWHERE on the disk.. Do I get to pick where this file gets put? Could I have put it somewhere ELSE? Or, is it actually named something else?
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Mar 10, 2009
I wondered why/how ones preferences ever get corrupted. Ive use PS, since 2.5 on all sorts of PCs, sometimes with it running around the clock for days. Never once had I encountered a corrupted preferences file until now, that is.
What I encountered can only be listed as an observation. Im sure that it is but one possible cause. Still, I thought that Id share my experience.
Up at 4:00AM to start a rush scan job. Everything boots up fine, and I start PS CS2. As its loading the plug-ins, etc., I notice that Sun Microsystems Java wants an update and its icon has appeared in the Tasktray of my XP-Pro SP3. I open it, and click Update Later, or whatever the exact dialog is. It drops back to the Tasktray. PS seems to be taking a long time to load on my workstation, but I give it a few moments. Nothing. Its hung at Reading Text Global Resources. I check Task Manager PS is shown as Not Responding. Odd, this has NEVER happened before in all those years. Not so much as once.
I remembered that there was an update for Extend Script, that I told PS to hold off on. I go to Updates, via Bridge and its still there waiting. I End Task for PS and look for something usable from MS. Of course theres nothing. Event Viewer shows an Application Hang, with no useful info. I install the Extend Script Update, and try PS again. It gets to the same spot and hangs.
OK, I allow Java to update (making sure to NOT allow the installation of the MSN Search Toolbar - sheezh! I try PS yet again. Hang at the same spot.
Re-boot and hang. Though I have said it a thousand times, trash your prefs, it takes a moment for it to sink in. I trash my prefs and all is good with PS. Luckily, I had my dual-monitor Workspace saved, and it only takes a minute to change the default preferences back to what I want.
Normally, I have everything, and I mean everything, set to NOT auto-update. I turn this feature off for every program that I install. I use Premiere a lot, and do not want Norton, or anybody, waking up and phoning home. Ill tell em when to update. Well, I missed Java.
I can only guess that it did its update thing, just at a critical time for PSs loading and blew up the prefs file. Had it popped up a second later, or maybe a second earlier, I doubt that Id have had to trash my prefs. After all these years (decades really), I had a corrupt preferences file.
Im sure there are a myriad things that can corrupt a preferences file, and I am only guessing at what caused mine. However, the timing is perfect, so Java gets the blame.
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Dec 6, 2008
Where is the Preferences file located in CS4 Win?
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Oct 12, 2012
I just had to reinstall after a wipe of my Mac. Program opens, I can use it, but when I quit it I get this message: Could not save preferences because the file is locked or you do no have the necessary privilieges. Use the "get info" command in the Finder to unlock or change permissions on the file or enclosing folders.
I went into Applications, right clicked on the CS5 icon, which brought up the "get Info" box. At the bottom, under Sharing & Permissions it says I have custome access; Me: read & write
System, read & write
Admin, read & write
everyone, read only
On the "everyone" the only choices I have are read only, write only or no access.
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May 19, 2012
When I first installed Adobe Photoshop CS6 I was unable to run Photoshop or Bridge CS6. Photoshop would give me an error about "could not open a scratch file because the file is locked. If I ran either of these programs as an administrator they would run without issue, this led me to believe that there was a permission issue somewhere. After some digging I found out the both Bridge and Photoshop try to create a temp file (similiar to Photoshop Temp2777223910092) on the c: drive of the computer. In my case the user that I was logged in with did not have access to write to the root of the C: drive. Note that you run the program as the administrator and change the scratch disk location as that changes the preference for the administrator user and not the user that you are currently logged in as.
I first had to give the user that I was logged on with write permissions to the root of the C: drive. Next try and run Photoshop, you will get an error another error about the scratch disk and about and invalid or missing setting file. To correct this you need to have run Photoshop as an administrator, next you can go to Users AdminAppDataRoamingAdobeAdobe Photoshop CS6Adobe Photoshop CS6 Settings and copy Adobe Photoshop CS6 Prefs and/or Adobe Photoshop X64 CS6 Prefs to Users<your logged in username>AppDataRoamingAdobeAdobe Photoshop CS6.Adobe Photoshop CS6 Settings.
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May 31, 2013
When I try to open the program, it gives me the following error: "Could not initialize photoshop because the preferences file was invalid (it has been deleted). I've uninstalled and re-installed the program.
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Feb 28, 2009
i'm using PSCS4 and i'm trying to delete the "history" portion that was originally saved in my XMP data. i've gone to the "file info"->"advanced" window pane (tab) and deleted the "history" folder (like you suggested in your article a photoshop history lesson"), but the folder continues to reappear with all the initial history data. it appears like i delete the history folder, but then when opening up the "file info" window again, all the history is there like it was before i attempted to delete it.
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Apr 4, 2012
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Sep 17, 2012
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May 26, 2012
Going through edit/preferences and selecting the PP exe file, but getting error messages when trying to edit.
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May 24, 2012
I have noticed in Photoshop CS5.1 and CS6 strange behaviour when saving for web file as PNG-24.
case1.I have one layer photo 260x360.Create Marquee square 200x200 and layer mask hide selection (effect: transparent square hole inside)save for web as PNG-24 (transparency on)-> file size 131.4k
case2.I have one layer photo 260x360.Create Marquee square 200x200 and delete pixels (effect: transparent square hole inside)save for web as PNG-24 (transparency on)-> file size 66.93k
Both pictures got same square transparent hole, but sizes are so different. Using mask do not reduce size of the file PNG24. Why is like that, bug ?
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Dec 11, 2012
My Mac PS CS5.5, vs. 12.1 is behaving strange when more than one photo is open. I don't like tabs, so I've turned that off in preferences. I need to have several photos open at once, and like to spread them over the desktop to see them all at the same time. When I click on one photo, the others are behaving erratically: some are changing to show the same photo I clicked on or part of it. It's as if each window is connected. How do I turn that off or otherwise fix the problem, so that I can view each individual photo and even make changes to it, without it effecting the other open photos?
I have already tried rebooting and deleting the settings file by booting PS while holding down the command, option, and shift buttons. And I checked for updates, but looks like I have the latest.
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Aug 30, 2004
Whenever I go to file and new it pops up saying "Could not create a new document because the scratch disks are full" I have go into edit>preferences>plug ins and scratch disks and tried changing the settings to no avail. My first is startup and my second is C: I changed them around and it doesnt help. I tried a full uninstall and reinstall but it still says it !Any ideas what is wrong and how it can be fixed??
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Mar 27, 2013
I created a short project of two clips of 640 x 480 avi clips with no transitions in VideoStudio Pro X4. I created a media file output and chose the option "same as the first clip." The file created was about 39 MB. Everything was good.
Then I created a media file using the option "Project Properties" and the file size ballooned to about 354 MB, even though I set the Project Properties to the same values as the original clip!!
I need to use Project Properties. Otherwise, when I add transitions, during the transitions the video size changes to widescreen for some reason and the picture looks stretched out from left to right, until after the transition, when the video goes back to 640 x 480.
How can I use the Project Properties option when creating the final media file and not get huge files, or how can I use the "same as the first clip" option and keep the transitions the same size as the first clip (640 x 480) instead of switching to a wide screen mode?
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Aug 21, 2012
Everytime I open my CS6, it always show " Could not initialize Photoshop because the preferences file was invalid (it has been deleted)" I reinstalled it but it is still popping out.
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Nov 19, 2013
my photoshop cs6 will not start because preference file was somehow deleted.
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Jun 28, 2013
First of all, some details as to what we are working on:
Mac OSX 10.6.8
Illustrator CS6
Accessing files on a shared network drive
I have been working on a file for a number of months now with no problems at all. Right at the point of it being signed off today I opened it to prep for printing (outline fonts, check colours etc.). When I opened it I noticed a number of the graphics (embedded graphics, not linked files) and areas of text were missing. Completely missing. No text boxes, no sign of any images having been there, just GONE. I closed the file without saving and opened it in CS5 - neither the graphics or the text appeared in CS5 either.
Nobody except myself and the other guy has access to these files (nor the softare to open them). The file has not been opened since June 6th when I last made a change (and everything was fine!).
This is not the only file we have discovered this problem with - there was another occurence of this with a completely different file yesterday which we put down to a small glitch, but this is now getting worrying. Yesterday it was graph items, so we thought it was something to do with those. Today it is bog standard graphics and text (no font issues either).
Now, I have also noticed something else with this particular file - it is acting more like an imported PDF than an original Illy file in that items are linked together (un-linked by right-clicking and selecting 'release clipping mask'). I don't know if this could be related? It was definitely created from scratch in Illustrator, and none of the items were linked in such way, or imported from another file.
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Nov 11, 2013
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I delete all the JPG images before proceeding. That's easy enough; in Windows Explorer, one can sort by type, then delete all the JPGs, or one could open up a command prompt in the directory and "erase *.jpg". But there's a complication; in some modes of the camera, no raw file is generated. In those cases, I just have one .jpg that I want to keep. Here is an example:
img1.cr2
img1.jpg
img2.cr2
img2.jpg
img3.jpg
img4.cr2
img4.jpg
I want to process this directory and end up with one file of each filename, as follows, before doing my import:
img1.cr2
img2.cr2
img3.jpg
img4.cr2
The pseudocode would go something like this:
Sort files by filename fname
IF fname.jpg and fname.cr2 both exist THEN delete fname.jpg
How can I easily do this?
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